Josh was very transparent, honest and upfront abou...

Josh was very transparent, honest and upfront about what to expect. My only disappointment was getting the total cost of repair upfront from the customer service reps on the phone prior to the visit. Feel I got the runaround on that piece but in regards to Josh, the service was great.
One other piece of feedback is on the estimated time of Tech arrival. The times quoted were 40 minutes to an hour and in actually, I waited 2+ hours each time so maybe want to rebook at how those times are being estimated and communicated to the customer.