Our shower handle was broken - the shower wouldn't...

Our shower handle was broken - the shower wouldn't turn off. The technician didn't even look at the handle and told us it would be $600 for a fix that wasn't a guarantee and $1000 to replace the whole fixture. He said it was our water softeners fault and we need a new $10,000 water softener. He also pointed out several thousand dollars worth of other work we should do, like get our air ducts cleaned, when we already did have them cleaned a couple months ago. We sent him away and had someone else come do the repair. It was $300 and had nothing to do with our water softener. Just a broken piece inside the handle. At least they gave us back the $100 trip fee because I told them we were unhappy.