GAINSCO Reviews

One of their members hit another car, than my wall and fled but was located. It's been over a month and the agent ignores my follow ups, when I spoke to them they act like I'm the one inconveniencing them. My dogs and kids can't even use our back yard. Stay clear of this place, you'll probably need a lawyer to get anything fixed.

At first I had so many hoops to jump through, but then my agent, Linda Patino, helped me to clear everything up. She was beyond helpful. I was able to get a discount to lower my monthly payment to the lowest quote I had gotten from any insurance, and I was able to set up easy auto-payments.
By the way: somebody give Linda Patino a raise!!!!!

My agent Virginia Leal was great. She was able to answer all my question along with providing my a great quote. I would recommend Gainsco auto ins.

The worst people to deal with....closed on weekends and won't return calls on time....missed 3 days of work and one tomorrow! Ugh! Why not just send over the paper work so I can get a rental! I pay 305 a month for 2 vehicles full coverage why should I worry about getting back and fourth to work! Sheesh changing insurance companies! I rather pay more and get better service!

Gainsco was there during my time of need. I have experienced nothing but excellent customer service from all of the representatives that I have talked with. I just renewed my policy. That is the ultimate sign of customer satisfaction in my book. I give them a BIG FIVE STARS :)

My car got scratched in the parking lot at work. Months later and still no resolution.

Sounds like i shouldve gotten Johnny Garcia. But i didn't. Provided previous insurance proof and was still charged a higher fee for not having insurance. When I started my policy I was still covered by Geico. Very upset.

If you get hit by one of there clients, get an attorney ASAP. They say there going to fix car then a week later say dont have enough proof so the cancel the claim and deny liability.

Today was a very upsetting day for me,another insurance company , left me hanging out to dry,
My saviour, in two words ,,,Sandra Mendoza, was perfect ,,made me feel that I, was right where I needed to be. Sandra handled my startup with Gainco like a professional,
I look forward on further business with Sandra ,,for my account with Gainsco,she is your brightest star ,,thankyou Sandra. Kerry Thornton

It wouldn't let me give 0 stars. By far one of the worst companies I have had to deal with can't get a hold of anyone but the autoanswer machine. Been trying to get my claim finished for the last 2 weeks. Call everyday not answer I leave a voicemail with the info they require no call back. Very upset it's been a month and since my accident. Hope no-one else gets in a accident and has to deal with these people.

Johnny Garcia was absolutely great. Didn t waste time and was quick and easy

David Castilleja was a very helpful and friendly phone representative! 10/10

If i could give this company a NO star i would. Very very horrible customer service. Takes for ever to get someone on the phone. They are rude and will send you a bill even after you no longer have their policy because they cancelled it with out telling you/or you get another company after that. Most companies give you a 10 day grace period before charging a late fee they charge you the DAY AFTER! STAY AWAY STAY AWAY STAY AWAY from this company.

Johnny Garcia was completely understanding and pleasant to deal with!!

Johnny Garcia gave excellent customer service and was able to give me the quality and quantity I needed.

Great Prices Great Customer Service
Ask For Johnny Garcia
He Will Give You The Best Quote For You Car

Johnny Garcia is my agent and let me tell you, this man works for YOU. He never makes me feel bad for not knowing something and always makes sure to take care of me. My experience with Gainsco has been great, but Johnny s professionalism and hospitality is what has me recommending all my friends to Gainsco.

Iam very disappointed of this company had never had so much trouble doing a claim its been 15 days and the adjuster has not showed up at all. I have bee calling and sending e-mails and no respond from the claim representative.The company after making me wait so long for an adjuster they send me the estimate they did threw thier Gainsco application and they quoted me on used parts.Then after given me not even half of what my quote was suppose to be its been more then a week and no check. This insurance is a total JOKE please don't get robbed like they did to me.

I have been trying to get in touch with some one for 2 days now no answer

My agent Johnny Garcia was so fast,friendly and a great help. Really good customer service all round.

The ladies and gentleman representatives are very polite and good listeners to your need. So far I have enjoyed this company very much so.

Johnny Garcia is great. This company has reasonable rates. best company ever!!very happy to have y all as my insurance!!!

The customer service is great! Vanessa West helped me get everything going and was so sweet and took her time with me. She also reminded me of things I couldn't think of at the moment and emails were sent seconds later with simple directions she gave. Shes great, glad you guys have her on board for the company!!

Over all my experience was anA+Brad Hagen resolved all of my issues I will recommend others to Gainsco job well done!

I was really pleased with . johnny garcia ..He was really helpful..ty

Their customer service sucks!!! I called and spoke with a agent who told me that my credit could not be applied to my account upon renewal because they had to make sure I was honing to renew mind I would still have to pay extra because the credit was not enough to cover my renewal. She placed me on hold after rudely asking where I sent the photos of my vehicle. I hung up called back and got Keviana and she changed my whole day!!!! Keviana was AWESOME not only was she have patience with me and asked sincere questions about my frustrations she apologized and said that she could apply my credit and get my renewal taken care of. Keviana definitely deserves a bonus, recognition, or whatever the company may do

Very friendly customer service representative helped me. She was knowledgeable and everything was completed quickly. My new policy is $62 cheaper a month than my old one.

Johnny were awesome he help me saved alot of money on my insurance

Brad Hagen made the process Very easy. He was both pleasant & professional while clearly explaining things. He also "Listened" to my scenario of things which allowed him to offer me a solution to what I thought might be a problem. I like the personal touch of actually talking to someone as opposed to a machine, for the original contact. I would definitely recommend this company to friends & family as an option for insurance.

Johnny Garcia with Gainsco auto was very friendly and extremely helpful. I had such a pleasant experience with this company and would recommend them to anyone.

I just want to start off by saying I don t usually go out of my way to write a review unless I was really unsatisfied; however, I will definitely like to speak on Gainsco Auto Insurance, specifically one employee in particular that made me More

Had a Very Pleasant experience, Its weird but it was Best Experience Ive Ever Had Purchasing Auto Ins.,My rep. was so Nice ,and patient, and I could understand what he was saying!!!!!! thats a big Plus!!!!!!!Thank You!!! A Big Thumbs Up From Me!!!!!!! :):):):):):):)

I have had Gainsco for 6 months and this is my 7th month (renewal month). The issue is a consistent one; website is usually down for online payments and automated phone payment rarely provides the correct information (for example, my bill is due on September 14th but the automated system states that my payment is due October 14th. I have yet to pay September's bill.). When it is necessary to contact customer service, the average hold time is 45 minutes to an hour. The customer service reps are always nice, and Nika was extremely helpful. Hiwever, I will definitely go back to United Automobile Insurance (UAI). The prices are the same, system is rarely (if ever) down, information is always correct, wait time is reasonable, and (best of all) NO LATE FEES as long as you pay before midnight on the day your policy is due.

Johnny Garcia is the best. Fast and cheap. Love it here.

They were very helpful. The service was quick and way cheaper than many other quotes that I received.

Omg I m so excited I found Gainsco!! Johnny Garcia saved me 100$ on my car insurance! I m a member for life! Who needs Allstate or State Farm!!?

Friendly and knew exactly what I was looking for. It was very easy to get what i need to be able to get insurance for a little.

I really appreciate johnny Garcia for his help with getting me setup with auto insurance he was very professional and courteous

Horrible experience with every aspect of this company. I will never do business with them again.

Hey im Joshua, have never been taken care so well from an insurance company.. have called and applied to my opinion hundreds.. and no one was able to do anything good for me.. not only was Renne Aranda prompt with his responses to my questions, but also very courteous as well. Good rates..Gonna be sticking with these guys... Thanks Renne... Sarahi, Thank you for your time. Mr. Aranda's supervisor very sweet, sweet young lady.. Thank YOUUUUU GUYS... Joshua Ramos

Great experience, very friendly. Cheepest one I came across. Great quick service. My insurance agent explained everything and worked with me on the pricing giving me the best deal possible.

Vanessa West was very helpful with me during the process.

This company is a JOKE! Took me 18 tries of calling the same number, kept getting HUNG UP on each time.
Finally got through after using trial and error on multiple extension numbers.
CANCELLED MY POLICY
WORST CUSTOMER SERVICE EVER

Vanessa was a wonderful agent! So pleasant and knowledgible!

David Catilleja Was an amazing agent set me up very quickly with a policy and even though I lost contact when phone died he texted me with his line and got my policy finished that day. Great job!!!!!

I have nothing but great things to say about the agent that help me Brad was very helpful and patient with me and he has such a wonderful and pleasant attitude his customer service is the best I have ever experienced.

Gerson V. Was amazing! Sorted us out in 5 minutes at a fantastic premium and we were a challenging situation due to covid-19. I cannot praise Gainsco or Gerson enough. We will be staying with the company for all of our insurance needs!

Very informative and professional insurance agent. Thorough, prompt, and courteous service. Thank you Mr. Johnny Garcia! I'm glad you answered when I called.

Mr Garcia was very helpful and professional with assisting me. Thank you for your help.

Worst company ever , waited 2 months for a claim to be solve and nothing happened yet. complaint with the Irda has been field , attorney has been hired , tried to be nice but its effecting me , SORRY NO MORE
WILL SEE YOU IN COURT.

Johnny helped me get insurance right away. I highly recommend speaking with him!

Johnny Garcia and Gainsco Auto Insurance were great to work with, professional, personable and easy to understand. Johnny Garcia worked with me on my quote and my price range without pressuring me into any extra options I didn't need.
Not only that but there wasn't an extra high charge to start my coverage the same day(unlike any other company I've gotten insurance from in the past which was upwards of $60 more than my orginal quote).
Follow up has been great and I've only had the insurance for a day, a few questions and payment and I was covered the same day with quick emails so I have not only a copy of the agreement, but my insurance cards as well and the number of my agents office so no waiting on hold to be transferred around.
I really recommend this company, they will work with you to ensure you have everything you need.

Johnny Garcia was my rep he was very helpful and polite

Very good representative who provided excellent customer service

Adriana Garcia-Trevino was very knowledgeable and helped me tremendously with all my insurance needs. It is rare to find someone that is willing to take the time and explain what coverage is needed and required in my certain situation. I would recommend her to any and all of my friends and relatives. She did an excellent job and deserves a raise.


Paul Greg Gilreath

Do not trust this company. They DO NOT care about customer service nor customer care! After my truck was in an accident, it took a week before for them to come out do an assessment and get it to a shop for repairs. Three weeks later my truck is still in the shop not able to processed because Gainsco will not accept liability even after receiving the police report. Gainsco will not answer phone calls or return phones. I have been left without transportation for month now, not able to go grocery shopping, make my medical appointments nor pick up my medication I have to have. This show me they ONLY care about themselves and their money NOT the concerns of how people affected by their unprofessionalism to do the right thing.

Brad Hagen made getting my policy very easy and effortless.i was extremely happy with how polite and informative he was.i will recommend this insurance to my famy and friend.the inly reason I didn't go 5 star was because I haven't made a claim oractually dealt with that whole issue so hopefully I won't ever have to but that's to see how you handle a claim if I ever did need that service.othet than that I want to thank you very much for the very affordable insurance and making it such a pleasure to get with your company.sincerly Shannon chapa Frederick ok. Now ive been with this company several months and they do all that they can to keep your policy current,with reminder text and several ways to pay and a genorouse grace period before cancelation of your policy.i have been recommending this company more often and will continue to do so.

My Gainsco insurance Rep. was Johnny Garcia, could not be happier with my experience. He was patient, polite and very helpful. Fantastic company.

David Helped me through everything.. he even helped me fix the errors I had made.. I would recommend this insurance company to anyone thanks David

The Gainsco insurance company and Johnny Garcia was really helpful when needing insurance. Will definitely be recommending this company to people for auto insurance!

The representative Kourtneye was a total rockstar and helped me get the best rates possible and went out of her way to make sure I was taken care of! I would recommend Gainsco to any other insurance out there!

After receiving some much needed personal assistance, SARAHI from Dallas Pkwy office really knows her stuff. She is an experienced professional with superior customer service skills. By the way, her name is pronounced Sah-rah-ee. Thank you for calling me back. However, yup cancel your policy is like pulling teeth. I made a request to cancel, and they finally honored it AFTER my down payment money was used up. 2 months. Customer service stinks unless you have an agent in town

I just recently joined gainsco auto insurance and johnny garcia was very helpful . He found me some good quotes and answered all my questions .

Recently, I was helped by two very helpful and outstanding customer service reps. I had a banking issue that caused a suspension of my services. After verifying that my bank had put a hold on these payments I was able to get reinstated on my sr22 insurance. What was VERY great was that since I reinstated the same day that my policy was suspended, I will avoid a huge fine with the dmv!. These two employees really did a great job helping me, and even stayed a little late to take my phone call the second time (I was calling several minutes past your posted hours and the voicemail had been turned on for the night). The two ladies were Emma, and Vanessa B., and they really went the extra mile to help me resolve my issue. They were patient, polite, and professional. You are lucky to have great employees representing your company so well, particularly given that customer service primarily deaths with frustrated customers. I highly recommend gainsCo to friends and family!

The price is decent but the service sucks if u call and make changes u have ta tell them ta update the changes that should b dne automatically

Pure trash!!!! Reps never return calls after a claim I've been waiting for a week and nothing!!!
MARIA MIRANDA

Logan was very professional, and helped me get my insurance in a timely manner. He was very helped, and insightful of all products the were offered for me. Thank you!

I spoke to Mr.Johnny Garcia and he was very polite and helpful and the prices are very reasonable; personally I will recommend them .Thank you so much

The agent was very patient and enthused to assist me. Im glad i chose u guys

Worst insurance won t cover anything been three months and still no payment for my car damages. and whats worst the adjustor and customer service gives you attitude for calling them.

David provided excellent professional and friendly help. He made the process very easy yet informative. Wonderfull customer service

Johnny Garcia really hooked me up with a great insurance quote for my driving history.

There awesome I told my agent Exactly what I needed and he delivered!!!!! Thanks Gainsco Auto Insurance you guys are amazing

The young man Ivan Zuniga was absolutely an awesome customer service representative. He went above and beyond his job in my opinion. Hopefully you have more employees like him, if not please try to find more and have new as well as old employees to observe and learn from him. The company would really benefit from having him as a team leader and his job would be a "training leader/job coach". I would definitely recommend him or hire him if I owned a company. I almost apologized for going on and on, but I don't apologize because he deserves to have others hears about him.

I am so glad I chose GAINSCO Auto Insurance! Johnny Garcia was so helpful! He never tried to push full coverage, and was quick and knowledgeable and understanding. I am confident in my choice and am proud to now be a part of the GAINSCO family! :)

Terrible company when you need service. But fine as long as you dont have an accident or have to call customer service for help.

Miss Diana Escutia was very helpful and plain to understand if all your staff is as helpful as her then yes I would recommend Gainsco to my froiends.

This company after 4 times calling about having my account information taken off, they continue take money and make the best part I have to play phone tag with people cause they can t answer a simple question about my policy.!!!!!!! Then they are in a hurry if you have a wreak to call you and ask questions!!!! This is a poor insurance company to be with!!!!!!!!!!!!!!!

My experience with purchasing auto insurance with Gainsco was great. The rep dealt with was Johnny Garcia who was efficient and very helpful with getting me started and explained everything in detail. He was super patient while I gathered some info that was needed to complete the policy. No one likes to spend money on insurance but this was quick and painless.

Wow what an experiance..no please hold..quick an painless.. Great job
Vanessa West! Thank you again!!
Terry Stepp

Great customer service and the prices are even better I was very pleased with the outcome of everything thank you Zach #GoGainsco

Great customer service and very reasonable pricing. Johnny Garcia is great. Not pushy and very helpful

Brad Hagen was my agent. Was a great and easy experience

Johnny Garcia at gainsco insurance made my experience so easy and they accommodated my every need everyone should use Gainsco auto insurance and tell them kevin fields sent you

Vanessa West was a great help friendly and very knowledgeable. Saved me a TON of money on my insurance.

I was looking for good cheap reliable insurance and was calling around and when I called Gainsco Auto Insurance the looking stopped there. They not only had insurance that I could afford and was reliable and got started right away but the representative Johnny Garcia was also very helpful in setting everything up the way I wanted it and very friendly and made sure that I understand everything and answered all my questions in full. In all I give Ganinsco Auto Insurance 5 stars and I give the representative Johnny Garcia 10 stars for making my experience plesent and making me feel like I was already part of the Gainsco family. Thanks Johnny Garcia and Gainsco Auto Insurance for doing a great and reliable job.
Chasity Browning

DON'T TAKE OUT ANY INSURANCE With This COMPANY IT IS THE WORST IN THE WORLD AND LEAVE YOU ON HOLD FOR A FULL HOUR AND THINK IT'S OK AND ALL THEY CAN SAY IS SORRY

Gainsco is the best! I appreciate their customer service and insurance rates! Wouldn't get insurance nowhere else! Sal Munoz is an excellent rep. I loved his attitude and service. He was polite professional and helpful. Just a joy!

Me. Efren was so patient And nice very helpful I really felt special thanks so much for everything

Thank you Johnny Garcia for making it quick and easy during the process of helping me decide which coverage was best for me. I will definitely tell my friends and family about Gainsco Insurance!

My agent Johnny was very nice and helpful! Made my day and I'm very grateful to join your company!

The Representative was very courteous and patient. They were very helpful in determining the coverage and options that I wanted. What I appreciated the most is that the Representative was not trying to sell me coverage that I didn't need at this time.
The agent assured me that I could call back at any time if I thought of any thing else.
Thanks for people who understand no nonsense sale jobs but service.