GAINSCO Review

Our Agent is Johnny Garcia and he couldn't be nicer or more helpful! Very friendly and knowledgeable. This has been the easiest insurance experience of my life. Great value and coverage.

worst customercare service ever. had to wait more than 30 mins for agent to attend call. If this is how you value customers and their time then WOW...! You guys wont last long in market.

Vanessa West was AMAZING!! She got straight to work on everything I needed. She was so helpful and made sure I was completely happy before making any decisions! We need more insurance sales people like Vanessa West in the world!

The young man Zachary was awesome he was polite he made me feel comfortable even in a bad situation so thank you very much that.

Kendall Price was great and very helpful. Would definitely recommend Gainsco and Kendall as the agent to help you for your needs

Johnny Garcia was very informative and knowledgeable. We appreciate he professionalism!

this is the worst insurance company rhey charg me 425 dlls as down payment to insurance 4 vehicles 9 days later they cancel my policy and they don't give me any money back plus customer service take more than 30 minutes to answer and rhey just hang up ....-5 stars horrible company...Scam

Vanessa West was my agent. She was amazing ..attention to detail. Customer oriented and super sweet. She's a keeper. Definitely love her!!!!!

Johnny Garcia was Very professional! Thank you GAINSCO insurance!

Johnny Garcia with Gainsco Insurance got me the best rate after I looked a few other places and no one compared. I really liked his customer service, knowledge and how patient he was!

Each time I have had to contact a representative it has been a very efficient process, Skye and his team are great!

I was with another company and David gave me a call to see if I was interested I was about to get off the phone and my husband said see what he was offering and BOY AM I GLAD WE WAS ABLE TO SAVE MORE MONEY BY SWITCHING TO GAINSCO David was very helpful with explaining everything working extra hard to give us the best rates he made this experience easy and comfortable I m sooo glad I picked up the phone thank you sooooo much

Horrible experience with this company. Insurance was dropped because my new card that i paid with and saved to the payment option last month was not saved this month. Was told to pay and the policy would go back to normal but still got dropped and now I'm out of $300. Also poor customer service.

I had an amazing and stressful day yesterday but I have gotten through with it thanks to Mr. Johnny Garcia he s the man for anyone who s looking for auto insurance at the last minute. I m am very pleased on how he had patience for me through out the whole process. To be honest me and Mr Johnny hanged almost all morning on the phone trying to figure out my card situation. The whole experience was phenomenal when it comes to his patience and calmness. I was really stressing because my card wouldn t work so I was back and forth on the phone with my bank and Mr. Johnny will wait for me when I needed to call him back... This experience brought me to tears because believe it or not there s good people out here that s willing to help and be patience with you... I see a few reviews on here about ur auto insurance just be grateful that your car is insured in a timely manner and Mr. Johnny did his part now it s time to do our part and pay ur insurance on time.... Thank you so much Mr Johnny Garcia for everything and keep doing what your doing with difficult clients and the ones that says I will call you back.... God was looking over me and sent me one of his angels.....

Skylar Pruner is my insurance agent for my new car, he got me an excellent rate and I went with this company

I am so much satified with Gainsco Auto Insurance Services and would like to express my sincerest gratitude to the one who served me today over the phone. Thank you, thank you, thank you so much Irma Gallegos. I hope you will inspire more customers like me with your very responsive and helpful services.... I love Gainsco. Now I found the insurance provider that made me less worry about anything. It's a happy customer you served today! Thank you so much!

Brad was amazing with helping us. He really worked hard to get me the best quote he also kept me lifted in spirit so I knew there was no way he wasn't going to get me the best deal for a awesome price. Now I am insured low rate smiling because Brad in services showed up and showed out allowed God to work on our behalf and blessed us. Thank you Brad God bless you

My agent, Johnny Garcia, with Gainsco Auto Insurance was very helpful and quick with getting me set up with auto insurance on 2 of my cars. Gainsco Auto Insurance was by far the best when I first started getting quotes at the beginning of this year. So good, in fact, that I ended up not only reinstating on the first car, but was more than happy to add Gainsco to another one!

BUYER BEWARE!!!!
I purchased a Gainsco insurance policy through Freeway Insurance Aug 25 2020. I never received my insurance cards or proof of insurance. With dozens of phone calls over 3 days, I was unable to speak with anyone. When I called in I would be transferred and left on hold for indefinite amounts of time. Due to the fact that I had no proof of insurance, I was forced to purchase a policy from a company that answered their phones. Almost a week after I purchased the other policy, I spoke with Freeway insurance. They had a typo on my email and so explaining why I never received proof of insurance. I submitted a cancellation request per their guidelines. This company is currently refusing to refund the payment for policies that I had no proof of insurance for. I have spoken with them several times and they are intent on keeping money for policies in which I never received proof of insurance. I am in the process of retaining an attorney and filing a complaint with the Texas Department of Insurance.

I was helped by Jonathon and he was very helpful and friendly, I would recommend them to everyone because of their helpful people and their decent prices. Thank you Jonathon and Gainsco

My agent Maria Munoz was real friendly, very confident and able to answer all my questions. Plus gave me the best quote. Thank you

Vanessa West was very helpful getting me a great rate and also very friendly to talk to!

Jonny Garcia was a grey help answering questions and getting things set up.

One of the worst companies I've ever dealt with. They try to get out of paying for anything. I've been with them for eight years and they did not cover my car damages after a wreck although the other person was at fault with no insurance. Im stuck paying out of pocket and Buicks are not cheap ..... I couldn't even get a rent a car from Sewell, because sewell don't trust them as a company. I've switch to Allstate.

I would really like to thank Johnny Garcia for the best help ever. I'm a first timer and he was so patient with me through every step. Glad I had the pleasure of talking to someone with professionalism and funny at the same time. Thank you again Johnny

Well I am going to say that I am very happy that I decided to go with Gainsco Insurance company for my automobile insurance. They are really good at what they do and their prices are reasonable. Also, to Johnny Garcia you are a good insurance agent and keep up the good work

Just was about to pay for my insurance and Kendall called me to make sure everything was ok. Great service.

Johnny Garcia at Gainsco Auto Insurance was very helpful and professional. He answered any questions I had.

I was in contact with a young Lady named Ms. Vanessa West!!!!! FIVE STAR PROFFESSIONAL IN EVERY AREA!!!!! Great experience.

I had a really great experience with this company. There was a small issue with signing up online, so Vanessa West contacted me directly and within five minutes I had insurance!! She is really sweet and definitely shows she cares.

Gabby is awesome!! I'd definitely recommend Gainsco to my friends and family !!!

emma was amazing. after being on hold for too long and then being disconnected without a call back. i ended up calling again and after another long hold was transferred to emma. by the time i was connected to emma i was very upset and letting it show. emma was very professional and took care of my request as well as providing me the correct phone number to call in the future. hopefully i ll be able to be connected to her upon request. thank u emma for an excellent job.

Great company and rates. Good for those who have issues keeping up insurance

David was a great help, very polite and generous...he got me a rate lower than we both expected and waived a fee for my...he was truly understanding and I recommend him to anybody!

Vanessa west ,was polite caring ,she absolutely understood my situation and found the best possible policy to get me covered insurance for my car at the best possible price , thank you so much Vanessa west.

MY CAR WAS TOTALED AND THIS INSURANCE WALKED RIGHT ALONG WITH ME THROUGH THE WHOLE PROCESS. THEY PUT ME ON A RENTAL, AND EVEN EXTENDED MY RENTAL SERVICE. MY INSURANCE COST HAS ACTUALLY GONE DOWN 40$ IN TWO YEARS. I AM SURE THERE ARE A LOT OF PEOPLE THAT WOULD AGREE WITH ME, THIS IS A GREAT INSURANCE COMPANY.

Johnny Garcia is the best hands down. He was very patient, kind, and found every way possible to help us. Would recommend 1000% Thank you!

This is ridiculous. Any time I ve called this company I ve had to wait at least 45 min to speak to anyone. The recording keeps saying how our companies customer service is very important to us. Well it s important to you, then why don t you start by not putting people on hold for 45 min to an hour. This is freakin outrageous, just so I can ask a simple question, I have to wait an hour??? Then couldn t even answer my question, had to call the adjuster, who never answers. Fed up

Not happy with this insurance company I have full coverage on my vehicle and got in an accident a month ago and still no response they dont return my phone calls left so many messages for them
I wouldnt recommend them to anyone

Was affordable but the price was different from my quote but it was good

Lowest rates on the market. I got my liability insurance at $95 a month, new driver haven't even held my license for a full year. Definitely would recommend especially for new drivers

I had a wonderful experience with Mr. Johnny on helping me. Thank you so much and I look forward to doing business with you all.

Rene Aranda was great she worked with me and was very quick to answer my questions. I would recommend to a friend to consider Gainsco their customer service is great. Thank you Rene for all your help.

I am on always hold waiting for an representative for 20 minutes

Jonny Garcia was absolutely amazing! Definitely would recommend to people!!

My insurance went down 80 dollars after 4 months but when i updated my address change the price went back up on my insurance to the original price.Guess im switching to geico to save 15% or more

Pathetic customer service.
Its very difficult to get the insurance cancelled.. called in 2 separate days... still saying lame excuses...

Johnnie Garcia was very professional, friendly,.& good rates.

Very Please with Gainsco. Customer Service was excellent! My Agent was Liz and she really help me out! Looking for great rates, Gainsco is the way to go!

johnny garcia is the agent who helped me and he was honestly the most kind and patient agent i have ever dealt with over the phone.

The agent Johnny Garcia at Gainsco Auto Insurance was amazing! Fast, friendly, and above all, honest. He did not try to sell me products I did not need like so many other insurances. Easy access to make payments and renew or update information.

Mr Johnny Garcia was a great rep he was very patient with and he always follow up with me when he said he would.

RUN FAR AWAY! DO NOT GET FULL COVERAGE AUTO INSURANCE!! I have been paying nearly $300.00 a month for full coverage and had a car accident and now this company is being so unfair with the ACV of my vehicle! They are nit picking about everything such as a stain in the floor carpet... The Total loss claims rep is lying to my lien holder specifically LaTasha Banks claiming I told her their were dents in my right car door, when in fact I sent photos to her to show that their were no dents on the day of my accident when my husband took photos of my vehicle right after the accident. Now both my lien holder and I are having to fight this company for a fair Actual Cash Value of my vehicle. Not only am I without a car, I am about to have surgery and now getting hurt twice by my own insurance company!!!! This is absolutely absurd!! I would advise anyone looking into this company to go to a real auto insurance company even if you have to pay a little more, you never know what the future holds.. but having peace of mind that if you have a car accident you have a great insurance policy and company that you will not have to fight for fairness. DON'T GET HURT TWICE!!!! OR THREE TIMES!!!!

I had a wonderful customer service rep that was very nice and courteous. She stayed on the phone with me until I had submitted all the requested info through text. For some reason my emails with the info was not being received.

Mr. Johnny was absolutely great and helped me out in a tight situation. He was very respectful and polite and explained everything to me and what I needed for my policy and items I did not understand. I am greatful I discovered an insurance company like you guys.
Thank You Johnny you are the best

Vivian Marable

Mr Sal helped me lower my insurance rate!!! Great service!!!!

The agent I spoke with was just awesome. He knows his job, and how to help clients. This was the cheapest place I found! I'm so happy I found Gainsco!

I only have good things to say about Gainsco. Outstanding customer service and a low price!

What a way to start my morning with Johnny Garcia awesome agent very professional who takes his time on explaining everything to you detail to detail without being pushy rushing you to hurry up and make a decision he explained everything very well and quoted me with a great price . God bless you and have a great day

My customer service agent make getting insurance for the first time extremely easy and affordable! highly recommend!

Odelia Gonzalez was the agent I spoke to. She was Very Nice, Professional, Informative, and went above and beyond to get the rate I wanted and I couldn't be Happier with my choose get insurance thru Gainsco.

Would definitely recommend other's to switch to Gainsco. Thanks to Vanessa West for the great experience

It's the best non standard insurance company in Dallas try it for yourself and you will be satisfied.

Highly recommended!!!! Best quotes. And hey, if anything goes wrong, i have a lawyer so..... Lol high hopes for this company! I'm satisfied

I had a fantastic experience getting insurance through GAINSCO!! Johnny Garcia is an awesome person I recommend going through him!! He s the best. He answered all questions I had/have. He s just awesome all together!!!

I would recommend you to my family and friends so far everything has been great

Fast to get a quote, very reasonable prices, and awesome customer Service!

Johnny Garcia was my agent I was having trouble with my policy he fixed it all before we hung up the phone.... Thanks so much

A agent toldus to call on a Saturday no way of getting in touch with a agent when u need one closed on weekends can't make adjusents to ur own policiy online when u need them they r not their very unpleased with customer service

How Does your website say that your office closes at eight but I try to call at seven and the office is closed? Please correct that.

A Gainsco SUV was just speeding through the Costco parking lot. They flew in front of a pedestrian who was walking into the store. The pedestrian and I looked at each other in surprise.

worst insurance company to deal with. wont answer calls, will not give you a rental even when your car is in the shop. i pray that no one ever gets hit by someone insured by these people.

Vanessa west it was nice speaking to u and helping me get insurance with gainsco thank u some much

Johnny J. Garcia was a wonderful representative and i will recommend Gainsco to all that o can.

Johnny Garcia is great and will definitely get you the best rate possible

Gainsco was easy to work with finding the insurance plan that works for me. Johnny Garcia was very helpful an didn't push me into signing on just help me with what I was looking for in my price range. I give him a five star as well.

Mr Garcia was very prompt with getting me a quote. He saved me $25.00 per month! $300.00 per year! Thanks!

My wife and myself started an insurance policy in february of this year, thought it was a decent rate. Then out of nowhere we get notification of them threatening to cancel the account because their agent put a wrong digit on the vin code.. Now the rate has shot up and we're the ones having to pay the difference for the same policy.. I work retail and if i quoted something then after everyone agrees on the price I find out i cant do that price, id have to eat the difference and honor the quote that we all agreed on.. Unfortunatley that's not the case with this company.. It's ridiculous that their employee made the error but we as the consumer have to pay the price... What happened to integrity in business?? What happened to taking care of your clients?? What happened to customer retention practices?? These are some of the reasons our country is failing and nobody is doing anything about it... Its obvious to say we will not be renewing a policy if this is how our first interaction has been..

I have needed to file a claim and for 2 days Ive not been able to get ahold of someone. Now I've been on hold for over a hour now. This is nonsense!!!

Johnny Garcia was very patient and answered all of my questions. I cannot believe how much I am saving by switching over to Gainsco. I will be telling all of my friends and family about them.

07/20/17: Just called in and spoke to Zack. He was so helpful, and I hope to speak to him again.

I want to say if anyone needs car insurance or quotes Johnny Garica is the one to talk to..Thanks so much

Fast friendly I would recommend Johnny to anyone who needs affordable auto insurance

Vanessa is amazing and I believe I have made a new friend .. very helpful and just a pleasure to talk to ....

Hands down best insurance company, I've ever had to deal with the claims department is awesome! Dorea Is amazing, very professional and attentive. He kept me updated daily and worked hard to get all statement completed fast. My claim was open and closed in roughly three weeks. I would also like to recognize Mrs. Tiffany who finished up my claim towards the end.
I'm going to be switching my insurance to this company strictly because of the level of professionalism I received.

SO FAR SO GOOD. LIZ WAS A EXCELLENT AGENT. VERY FAST AND PROMPT. GREAT CUSTOMER SERVICE

Johnny Garcia was very helpful and professional. I would definitely recommend Gainsco insurance and hopefully you will get to speak with Johnny.

I have been researching insurances for about a month now and this is by far the best experience and price of all my research and trust when I say it's been a long monotonous process. My agent was again by far the absolute best and she was the most informative, patient, and professional to name a few of her outstanding qualities! Chantres thank you for all your help and I would refer everybody I come into contact with that is looking for insurance to talk to you first and foremost because you can't beat the awesome price or the best overall experience! Thank you and I look forward to continuing my business with your company!

Got hit by one of their drivers May 15th and just finally got my truck fixed July 20th! I started keeping record around early June of how many times I called and would never get a call back. (I will copy and paste below. I have deleted any phone numbers/last names) It was overall POOR POOR customer service! I even left voicemails with Team Leads and only got one call back, one time, from one who had an attitude and told me my case was actually being handled by someone else. (Which I was never notified about).

IDd driver on 6/12... Nothing after.
Monday 6/22 spoke with supervisor who told me that Jessica now handling the case
Called Jessica 6/22 6/23 no response
Called 6/26 voicemail no response
7/1 call w voicemail

Alicia Jessica s team lead-attempted

Called 7/1 and left voicemail
Returned call from Jessica 7/2 will follow up next Friday 7/10 with response. Waiting on Info from their driver
Missed call 7/7 w no voicemail?
Missed call 7/9 w no voicemail. Immediately returned phone call w no answer. Left voicemail. Called again an hour later and left another voicemail. No return calls 7/9 straight to in a meeting voicemail
7/10 Called Jessica-directly to meeting voicemail 8:54 9:47 11:07-left voicemail.
7/13 called jessica and left voicemail

7/14 1150 called Jessica no answer did not leave voicemail
1151 called Alicia no answer
1152 called alicias team leader miles. No answer. left voicemail

Alicias TL Miles- attempted call no answer

Agent I spoke with was Skye Segovia. So helpful and friendly. Very knowledgable as well. I highly recommend!