GAINSCO Review

I contacted them they got everything together for my policy then contacted me got the best rates for what i needed everything was taken care of in less than 30 min.

Johnny Garcia was easy to talk to and informative...set me up with a policy I wanted fast and cheap....

Johnny Garcia was really helpful and got me the best rate possible and very nice guy

David was very quick, efficient and polite with a very professional attitude! Very pleasant. Thanks so much

They were supposed to be taking my money out of my bank account for my payment and they wasnt they sent no notification telling me i owed them i didnt realize they wasnt taking it and now my damn car is impounded. They tried to say i didnt pay the deposit but my bank said i did i have proof that there scammers they sent the letter saying i didnt pay the deposit but i have proof from my bank that it was paid so yea THIS PLACE IS A SCAM DONT USE THEM

Customer service is unbelievable. I have been trying to add drivers to my policy for two days now. Every time I call, I have been placed on eternal hold. I don't know who my agent is, but I'm quite sure he's getting part of my payment in the form of a commission.

Worst experience & customer service ever! Only with negative stars were available to accurately describe this company. Pray you don't get into an accident with someone who has Gainsco and certainly don't sign up with them.

You wonder why insurance companies have bad reputations?
This company is a perfect example of how bad it can get. Typical insurance company behavior - terrible customer service, poor communication, no returned calls, combative staff & agents (agents yelled at my wife on the phone when questioning charges).

Prepare yourself for a terrible, slow & painful experience. Especially beware of Julia in the Dallas office. She could not have been more unprofessional or difficult to work with. Think twice and then run the other way when you hear the name Gainsco. You'll regret any dealings with them.

Brad Hagen, was a great help and very patient and consider and thank you for having a good costumer service representative like him we need to be helped in such a great way thank you Mr.Hagen.

Worst comoany i have EVER dealth with. They over charged me my first month on autopay almost double of what i was quoted for. Then a month later said my policy was getting canceled. Then i call to figure what was going on and they said they had fixed it. Now i open my mail and find a letter saying my insurance had lapsed and i have to pay a fine. This is ridiculous.

I'm on the other side of this insurance. Someone hit my parked truck last Friday. And I have talked to the adjuster 1 time they haven't return my phone calls after that. This morning I got ahold of Gabriel he was great. He told me that my adjuster would call me in 10 minutes that was at 9 this morning. Someone please call me! I need my truck fixed.

would give a zero but unable to. 1. they had my bank info wrong so my first payment did not.come out causing lapse in insurance costing me extra money. they never let me know i was be9mg cancelled. 2. i told them i had bumper damage from a car hitting me in parking lot and leaving they had pics and all they then in turned said i had to give up full coverage or pay to get it fixed sorry 1 its financed need full coverage 2 not paying 5 grand for a plastic bumper to be placed on and then they want me to pay them foe oct payment they screwed up on and when i was speaking to this lady about that that is how i found out they where gonna stop my insurance evem though they knew ahead of time of the.damage to my front end. so i called esurance and even though i am paying about 22 dollars more i am getting better coverage i will have road side service rental car if needed none of this with this horrible insurance company will never ever recommend this company. also when i called and asked if i could have mail sent to another address due to mail beimg stolen out of my box they said no bc the address was my moms in michigan and they can not mail out of state. what a bunch of bs. so if u have a choice do not use this company. and when i would try to call and talk to some one never get answer so it ended up costing me additional money with state of SC bc they would not answer the phone. and dont send email as they dont have that either. horrible customer service. wish i could get my money back right now for december so i could get started with esurance today.

Got hit by a drunk driver that they covered and not only did they violate their policy by making me pay for my own rental. They said they would reimburse me the full amount of my rental but that was October 2019 and here I am September 2020 and still no check. They won't return my calls or emails also.

Worst insurance ever! I have emailed them 2 weeks back to convert my liability to a comprehensive insurance but I've not received a single response. I tried calling them almost 2-3 times each day but they've always been busy. I'm probably going to switch my insurance. Please do not buy insurance from them.

Fast affordable and the customer service was excellent!! Just what I needed! Brad was great!!

This company is a third party company, so its not in there interest to take care of there client needs. When your test driving cars from carvana before you purchase, you need to have insurance on the vehicle. This poorly managed company makes you pay everytime you add and remove a car. And if you know anything about car shopping, you never it it right the first time because your shopping. They charged us everytime. Then when we decided to cancel this auto insurance, they told me the wife, who have made other changes on this account, that I can't cancel it because I am not the policy holder even though I am authorized on the policy to make changes. Then when I said well I would like to remove my automatic pay from MY CREDIT CARD, they said the same BS. Mind you the card thats on the account is in my name. This is called cheap auto insurance and trust you get what you pay for. Cheap service and bad policies. If i were you or anyone reading this, please no this company is not worth it in the end. It may be cheap but its that way because what you pay for from a professional company, you WILL NOT GET IT HERE. RUN RUN RUN.....

I just called to get a quote. It was a lot cheaper than what I was paying. Customer service was awesome! Thank you Vanessa West!

This place honestly is a rip off they say one price and end up charging you differently cancel the policy yet they still calling to pay

Johnny Garcia was the best live person ive delt with today. It was fast freindly service with prices i could afford. The man knows his work. I am impressed and its hard to impress me. Thanks Johnny Garcia

I Love gainsco and my recent customer service with Yusimi was excellent. She helped me work through an issue with my payment. She was patient and appreciative of my business!!!

Johnny Garcia my insurance agent very professional and understanding of people s circumstances and Gainsco Auto Insurance and has amazing prices

Johnny Garcia was excellent. By far the best employee that I have talked to at this facility. He went above and beyond to address our needs and we are grateful for that. He let us know that true customer service is not obsolete. Thanks again Johnny!

The agent I spoke to, Chris was very patient and he answered all my questions. When getting a quote from other online companies they just gave me a quote with no details to why my premium would be so high. Chris however explained my situation and I got a better understanding of why and how long I would have to pay what I have to pay. Plus he gave me several options and dates to pay. Thanks Chris!

Gerrison (I hope that was his name) was excellent! He got things done efficiently and with courtesy. Great customer service!

Excellent 5 star service I would highly recommend Gainsco

I felt that I was taken care of my business set to go and I have auto assurance

Great experience, super easy to work with and got me just what I needed for coverage at a great price.

I am an agent for BlueSky Tax& Insurance Agency, Inc. that represents Gainsco Insurance. From the beginning Gainsco has been an excellent company to serve our community. They bring the best coverage's for the best Rates. They really find ways to work with our Niche Market, which is The Hispanic Community of Richmond VA.
Since they brought on our Marketing Rep, Tedra Bellamy we have been happy in her hands. Any situation that arises, Tedi gets it solved. She also helps us to show appreciation to our clients and never disappoints us with her ideas and execution. We love Gainsco, but most of all we love Tedi!!!

HORRIBLE, my fiance owns a towing company here in SC. One of his customers got rear-ended (totaling her truck) by one of Gainscos insured, on sept 11 2015..they have still yet to pay him his tow/storage bill, or pay her for her truck and its December 17... 98DAYS!!! She's had to get a lawyer because they were offering her what her truck was worth and telling her she would have to cover the towing/storage bill out of her money and told her to move it somewhere it wouldn't have storage. Which is ILLEGAL in the state of south Carolina. Towing is separate in every way. He had to take it to the department of insurance because they said "we are not responsible for the truck because is not our insured's vehicle"....umm excuse me yes you are because your insured was at fault for the accident. I witnessed this conversation over speaker phone. After my fiance filed a complaint with department of insurance, they called the next day which turned into a negotiation that was settled if payment would be received within 72 hours at most...here we are a week and a half later and still no payment. They are shady and unreliable!!! My fiance is about to go back to the department of insurance and take them for what they owe him including administrative fees, processing fees, attorneys fees, court costs and whatever else legally to push this plague of an insurance company and force them out of south Carolina. He's a member of the national recovery association, and national towing association with 23 years in the industry. To sum it up their messing with the wrong one, along with 10 other personal friend towing company owners that stretch all the way to Naples FL, that have had similar issues with this no good insurance company. Needless to say gainsco will soon be evicted out of South Carolina by the department of insurance!!! Stay tuned, will update!!

A HUGE THANK YOU too Johnny Garcia, he's AWESOME really nice & patient. Very helpful with explaining great customer service. Thanks for Everything.!!

Thank you gainsco and a special thanks to Johnny Garcia for being so patient with me

This gentleman was amazing and went out of his way to accommodate my needs . AND the lowest rate I have found yet

My sales representative at Gainsco auto insurance was Mr. Johnny Garcia he helped me with all my auto needs, he was very professional and explained everything I didn t understand.

Johnny Garcia at gainsco auto insurance is the best he met all of my needs and didn't stop until he got me to where I needed to be

Customer Service was really great and I will definitely recommend

If I could give Zero stars I would.... Been with this company 7 months now. Got double charged on my renew date 1/2/2020. Have been trying to get them to refund the $127 they double charged me has been a nightmare. I have emailed Proof via bank statements to show that they charged me twice. I cant get anyone to respond to my emails or call me back. I havent gotten updates insurance cards and I need to reregistar my vehicle. I need that money back I work hard for it. This is crazy that no one will help me. When it was the companies mistake and they wont even provide my insurance cards!

Not only did they not explain my coverage to me correctly, when I tried to cancel they made me jump through hoop after hoop to leave.

For your sake please save your money and go with a better company.

I spoke with a sweet lady , named Vanessa, she was super helpful , and very genuine, great to have people like her working for this company.. Awesomeness

Vanessa was super kind, helped explain all my options, answer any questions I had, and she also made sure it was a very easy and fast process. Will refer friends and family to GainsCo

The Anthony J. Vega was very helpful and gave me excellent customer service. My insurance needs were quickly resolved.

Johnny Garcia was very amazing and helped me getting a amazing quote I give 10/10 I truly appreciate him.

-Octavia

Awesome customer service! The rep was so helpful and patient with all my questions. Getting signed up for the policy took just a few minutes and was active before I hung up the phone! The price was soooo much lower than any of the other car insurance companies I got quotes from. Highly recommend!!!

David was an awesome representative. I received everything I needed with a reasonable price

Mr Johnny was a great help an fast an explained everything I needed help with

The worst customer service I have ever experienced. Negligent and incompetent at best. Each Agent would give a different and invalid answer to any issue. My premiums were raised in the middle of a pandemic due to their negligence and they refused to try to make right or even take responsibility for. They constantly stressed me out with the inaccurate information they would provide me. The only reason I stayed with them was because of their affordability. When that also became in question, I decided to switch to Geico. Geico is now saving me $20 for the exact same plan. I even recieved a discount for the current financial situation the pandemic has caused. I cancelled my policy 2 weeks after making my payment and Gainsco refuses to refund me the retroactive amount. In fact they are charging me an extra amount for cancelling. This company is GREEDY and HEARTLESS!!

Kendall Price, was very thorough with providing me with information. Also very pleasant and patient.

THEY ARE QUICK TO TAKE YOUR $ BUT GOOD LUCK CONTACTING THEM FOR ANYTHING ELSE.

Great customer service ,great prices.
Johnny Garcia is my agent.i highly recommend him!

Johnny Garcia made the entire process painless. Great professional service and with an unbeatable rate. It made my weekend and I couldn't be happier! Thanks, Johnny.

Vanessa was GREAT!!! Very polite , patient and understanding. She made my experience a good one.

Garson Vasquez was extremely helpful and knowledgeable. His customer service skills are too notch!

David Castilleja was awesome!! He is a fantastic angent!! Made me very comfortable and was very educated on his work and insurance. I would def invite other people to this company because of his customer service!!

Johnny Garcia did a great hassle free sign up, and was comfortabley informative.

The worst experience I've ever had with the insurance company.to understand my frustration I have to say my story.I bought a car on Saturday and I called insurance company to add it to my insurance because I need it for coverage first the agent doesn't work weekend's,so I called the company directly and they don't work on the weekends either!!!!!so I wasn't able to add my car to my policy so I wasn't even able to drive my brand-new car because the insurance company wasn't able to ensure it during the weekend.so I would like OK I don't mind I'll wait until Monday.today I called the agent mind you the agent lied to me because papers that I needed the Atlantic insurance company a third that sells insurance never sent NOTHING!!so I called the company directly once again and like one of your previous customers that I seen on the reviews I waited 25 minutes on hold!!!after waiting that long they told me I needed some decalaration that would take another 24 hours to be.process NEVER again I will get this insurance don't get it !!!!! You have be warn

Can we visit the physical Dallas location if we live in the area? Since the system is down..

Johnny Gracia was my agent to finalize the details with my insurance and he was very helpful and patient. Thanks for all your help!

I am Rating this as a 4 star at the moment due to just today becoming a Gainsco customer. But as of so far they are great. Johnny Garcia was the agent that spoke with, he was very professional and easy to discuss the policy with (all while my kids were houndi g me in the background) he let me know all the details of my policy and everytime I had to call back (b/c my life hectic) he would ask if he needed to recap what we had discussed previously. Prices are great also. This is the only company that I have found that could be our Geico policy price. Big thumbs up from us

The agent that helped me get a policy was very nice and helpful. The process was very fast and efficient. Thank you for your excellent Service.

My car needed insurance but I was on a very tight budget. (Johnny) who is legit the BEST!! Took his time went over all of my options and actually worked with me so that I can have insurance on my car today. Im so grateful and thankful for honest customer reps like Johnny that actually cares about his job good with people and actually knows what he is doing.

KEEP UP THE GOOD WORK!!! and thank you

My car was in a accident on Thursday 10/4 in the late afternoon so I call this company early Friday to report the claim.i was sent to the wrong adjuster at first then I had to wait on them to request for me to get another one which I waited and called back to be told I have adjuster Sergio which was not professional at all. He was trying to make assumptions when doing his investigation. Also advised me to pay out of my pocket for the car to be towed away from the towering yard to save fees.Today is monday 12 noon Pacific time and I have yet to hear from anyone. Not only I'm I without a vehicle but also I'm out of work because of it. I wouldn't recommend anyone who has experienced better and faster service with auto insurance to not consider this company. I'm serious thinking of hiring a attorney and contacting insurance commissioner if I don't hear from someone soon.

I had extremely high payments due to my lapse in auto insurance coverage and they were able to ease the payments substantially. Customer service was helpful and fast! Very highly recommended .

Excellent service! I spoke with Mr. Johnny Garcia and he kept it short, sweet, and simple. I have huge anxiety with speaking over the phone, especially with sensitive information. However it was made pretty easy with Gainsco. I was also expecting to come out with a large quote, considering that I m a young driver. It s crazy though, the prices are so affordable. I think I may actually stick with this insurance for a while. Two thumbs-up!

Johnny Garcia with Gainsco Auto Insurance eased my frustration and I received the lowest quote. I recommend Gainsco. Thank you

Johnny Garcia is the representative that I spoke with and he was excellent! He was very knowledgeable and understanding of all of my questions. I will recommend Gainsco Auto insurance to my family and friends.

Gainsco is an insurance company I will recommend to a lot of people, an agent named David Castilleja, was very helpful, great first time impression, greeted me, asked me how I was doing, got me a good rate/quote/policy, awesome guy, I m happy to be part of the gainsco family.

Quick,easy and great rate,very friendly,Brad Hagen was my agent,made my switch very easy and saved me almost 200 a month

Thanks for a great employee like Bertha Rodriguez she helped me with my questions and clam me down so l would listen to what she needed to say you should have more people like her working for your company thank you so much for your help Bertha

I have been a member of the Gainsco family, as a automotive policyholder, for over a year now. I recently contacted the company to transfer my existing auto coverage to another state. I wanted to take the time to congratulate and applaud this company for having an amazing customer service team. Each time I call the support line, I am connected quickly with an agent who is knowledgeable, polite, expeditious, and kind. The agents are based in the US and speak English (and I believe Spanish as well, if I were to guess). I understand this seems trite to mention but this fact really makes a difference especially when understanding slight nuances of the English language is imperative. Since most communications between customers and representatives are concerning legally binding policy agreements, it comforting to know you are not only heard but understood. The same is true when the representatives explain and answer policy questions, you understand and feel the communication is transparent. I appreciate this company for its service, affordability, and most importantly its customer service team who always goes above and beyond.

My rep Johnny was fantastic and efficient. They saved me 130 per month that s savings!!!!

They told me they were the cheapest insurance. I told them my car wasn't even fixed yet and to hold off on taking money from my credit card. They pulled out 120 dollars and they had the wrong street name, so I never got a Bill! They answer right away, but never come back on the phone. I finally drove down there and she was out to lunch! Waited an hour and she told me my policy was cancelled! She said she would talk to her Boss and call me back the next day. She never called! I made a big mistake trusting this company! They are just a dishonest third party dealer for Gainsco Auto Insurance. I also can't get a hold of these people either! I was totally cheated and lost 120 dollars! I am going to seek Legal action on these scum bags! Do not use this company! They also ignored my messages to their Facebook page! Web of Trust gave them a very poor rating and have them down as a scam....

Johny Garcia with Gainsco Auto insurance was patient and very friendly while helping fulfill our insurance needs!

I had the pleasure of speaking with Skye. Skye was very patient, knowledgeable, and helpful. Thank you Skye for helping me with my auto insurance.

I made a claim because I was involved in a hit and run. They took care of it within a few days!!!

Extremely helpful, I will be referring to my family and friends.

If anyone is looking for a great rate on auto insurance and awesome customer service, call Johnny Garcia at Gainsco! Quick and easy!

Johnny Garcia was professional and proficient. And the pricing was the best I found.

My agent was Johnny Garcia and he was awesome. Gave me a quote quickly and got me set up with the best option for me. Very smooth process and great prices. Definitely recommend.

Paid less than $700 for a totalled vehicle. Yes, full coverage. This place is a joke. Do not waste your money with them. Most reviews are positive now, but just wait till you need to file a claim and they screw you.

Literally the best experience I have had with an insurance company. Vanessa was swagtastic and made this an easy and enjoyable experience. To which, I thank you for Vanessa!!

So I am trying to figure out something! I got this insurance on April 9th, which started on the 10th; but sold my car on April 16th. I called on April 17th and had the ins cancelled... Now I call on April 22nd and they tell me I am only getting $39 back! Now mind you I put down $196! That's a freakin rip off....Then I ask the lady "why am I only getting $39?".... she had no clue! She then come back and say we get 10% of the remaining balance! I say "what was the remaining balance?" she say hold and put me old hold FOREVER like I was going to hang up! Freakin rip offs.... I would not recommend this company to anyone. Then she come back and say why you only have it for a short period of time? NOT YOUR BUSINESS MA'AM! Just know I will not come back and get this insurance again.....PERIODT

This was a model of customer experience for me. Within fifteen minutes, I was insured at a fair price, automatic payments were initiated, electronic documents were in my possession, and the representative even had time to answer questions; though I had minimal because of how thorough she was. I confess, ashamed, that I do not remember her name...I think it was Virginia. Let's just call her, The Insurance Magician. Thanks Gainsco! Thanks Insurance Magician!

Johnny Garcia and Gainsco Auto Insurance Team was very helpful and efficient. I felt that all my needs were met and look forward to sending them more business.

I love my insurance company. I always get off the phone with understanding and complete satisfaction. The customer service is a good some could do better. I would like to give a special thank you and keep up the awesome job to Mrs.Keviana Johnson. Thank you for your patience and concern for my problem.

The most sorry excuse for an insurance company. Paid for full coverage and they never wanted to cover us for anything. They refuse to do their job. Don't waste your money on such a useless company.

Vanessa West was absolutely amazing. She helped me with getting my low rate insurance. She was always available and very easy to contact. I definitely recommend her and this company.

Johnny Garcia was great with helping me get affordable insurance!!

I had Horrible dealings with automated payments. I spent more time making sure they received payment, so I would not be penalized for late payment. Will not be using this company again.

Ivan Zuniga was very helpful to me after having a difficult day, he helped me to the fullest extent and I hung up the phone with a good spirit. He brightened up my day..(Thanks Ivan)

UPDATED: If you're looking for cheap insurance, go ahead with this company. But, remember, you get what you pay for! I have been with this company since January. I have had to call them EVERY MONTH for one issue or another. This month was the last straw. How do you charge a customer a late fee that was waived 2 months after the fact!? If you wanna have to call every month because of issues and extra charges, this is the company for you.