The Woke Unicorn

Review of GAINSCO

I have been a member of the Gainsco family, as a a...

I have been a member of the Gainsco family, as a automotive policyholder, for over a year now. I recently contacted the company to transfer my existing auto coverage to another state. I wanted to take the time to congratulate and applaud this company for having an amazing customer service team. Each time I call the support line, I am connected quickly with an agent who is knowledgeable, polite, expeditious, and kind. The agents are based in the US and speak English (and I believe Spanish as well, if I were to guess). I understand this seems trite to mention but this fact really makes a difference especially when understanding slight nuances of the English language is imperative. Since most communications between customers and representatives are concerning legally binding policy agreements, it comforting to know you are not only heard but understood. The same is true when the representatives explain and answer policy questions, you understand and feel the communication is transparent. I appreciate this company for its service, affordability, and most importantly its customer service team who always goes above and beyond.