Fieldstone Association Management Review

I was there when these half built cheap homes were being built, I was the 3rd buyer thinking and hoping that we picked a good community, been there now for four years within two years I have seen people moving out not sure why... We have this one particular house on my street at least 7 families has moved in and out another family moved in last night 03/11/24 leave for work this morning there is a deep freezer sitting in the middle of their yard there has been many complaints on this address to the FIELDSTONE OFFICE... WITH NO ACTION TAKEN YOU CALL THE OFFICE THEY ARE RUDE AND WITHOUT ASKING THEY THROW YOU INTO VOICEMAIL FIRST TREY NOW JAMES LET'S SEE WHO RETURNS A CALL....SO MY OTHER QUESTIONS IS THIS OFFICE WENT UP ON THE HOA DUES SO WHERE IS THIS MONEY GOING?????? NOT GATED NO SECURITY NO POOL NO PARK!!! REALLY SO THE ONE'S THAT SIT ON THE BOARD ARE Y'ALL AFRAID TO GIVE THE OFFENDERS CITATIONS?? MANY OF US HAS LOSS CONFIDENCE AND CERTAINLY TRUST IN YOUR OFFICE AND YOUR HOA AND NEVER MIND ON THE CUSTOMER SERVICE THAT'S AT 00000!!!! AGAIN THE ORIGINAL HOMEOWNERS WE WILL NOT BE QUITE,.

Hi, My name is Cinnamon Collingwood and I'm a Real Estate Agent with Keller Williams Peachtree Road. Recently, Ally Venable, assisted me with a few questions and concerns regarding several listings I have in The Village of Belmont. She was very nice and professional, and responded quickly. Thanks again Ally!!!

The response and quick resolution by Jenelle Henderson was quite impressive. It was indeed a pleasure with Jenelle on my issue.

I contacted Jennifer Matthews regarding some questions I had about our HOA meeting, home warranty, and general community information. Not only did Jennifer answer my questions with professionalism, she also provided additional information that I was not informed of at the closing of my home. Thank you Jennifer!

Ally Venable, our Fieldstone Association Management rep, has been extremely responsive and professional when dealing with my HOA related requests. She is knowledgeable and quick to answer questions and has a positive vibe that translates to happy clients and quick solutions! Highly recommend!

Curtis Barrineau helped us with our HOA approval forms and then with the process to gain approval to replace much of our pine straw with stone for our landscaping. He was courteous and helpful, and we were able to gain approval in only a couple of weeks.

Janelle has been such a joy to work with in handling any problems with my house. She is kind and compassionate and does take pride in helping her home owners and properties. As soon as I give her a call or email she s on it! She is smart hard working professional and I recommend her to anyone who is fed up with the typical lack of communication I ve had with properties before.

I have read the recent reviews below and it seems maybe just have the wrong manager. Melanie never responds to emails or voicemails. The one time I was able to speak to her she was very rude and condescending. I looked her up on the Georgia Real Estate website and found she doesn t even have an active license which is actually illegal in Georgia. If the Real Estate commission finds out I imagine the owner/broker of the company will not enjoy the fine associated with this violation.

As the president of our neighborhood HOA, I couldn t be more pleased than I have been in my relationship with Fieldstone. The representative for our neighborhood, Ally Venable, has been fantastic and always answers her calls and emails. I highly recommend them!

Maethea has been so professional, kind, and always provides me with prompt and clear answers to whatever questions or concerns that I have. It is good to know that we have someone like Maethea, who is truly taking excellent care of our HOA
& neighborhood!

As an HOA President, I am very happy with the job that Fieldstone is doing for us. The reason we stayed with this company after our builder control turnover, was our portfolio manager Christina Tomlinson. She has been super helpful with this tough transition. Her guidance and knowledge have been invaluable and I just can't say enough good things about her. I think the key to our successful working relationship has been good communication.

I assume if there is no issues all will be well, but when you need then to answer questions about HOA charges, there is no one answers their phones or return your calls.

If you want a management company that can t keep employees, this is your company!

If you want a company that manipulates, this is it! Good luck!

If you want a company where decision makers hide behind employees, you ve got one.

Ally Venable is a quality manager! Her response time is excellent! And she gets results in a timely manner. She is truly appreciated.

I am a director for my Home Owners Association and have worked with Ally Venable for nearly four years. By far, she is the best Association Manager that has worked with our community. Ally is truly a gem and an asset. She embodies highly-desired and valuable qualities in an Association Manager, knowledge and experience. Indeed, Ally possess a wealth of experience and an excellent working knowledge of covenant-based community operations. She draws upon this knowledge and experience to advise us from a perspective that consistently helps our community navigate decisions for the best. In addition to highly-sought qualities of knowledge and experience, Ally is one of the friendliest and kindest souls that I have ever met. Despite this kindness, she is direct and honest regarding vital decisions for our Association. Her kindness does not impair focus on the business of providing high-quality service. Knowing her to be kind and direct informs our directors that her advice always comes from a place of genuine concern.

Our Home Owners Association has changed for the better by working with Ally Venable. As a director and homeowner, my only concern is that awareness of the quality of her work will spread to elevate her career options in response. Yet, growth is an inevitable consequence of hard work and dedication. Ally may indeed grow in her career, but for now I rest easy knowing our community is well-advised.

Well I'm leaving this review specifically for my HOA manager Jennifer. She was very patient and actually called me back. I left my phone for her to call me to discuss some concern that I had with my account. She called me the following day.

Requested a proposal two weeks ago. Received this reply, "Thank you for your interest in Fieldstone. Your email has been forwarded to management." (from RD.) Then nothing . If they don't respond when you try to hire them, how likely is it that they will after? Glad I found out ahead of time.

I just wanted to take a moment and give some feedback on a recent experience. Ally Venable is the current manager of my neighborhood. She has always been great at responding to my questions and concerns. Most recently I had a huge issue with our landscaping company. I had requested some maintenance be done in my yard and had nothing happen for two months. Ally got involved and was able to get everything completed within a couple of days. Thank you Ally!!

My family and I moved into our subdivision a little over a year ago. We have not had the same experience thus far as other happy homeowners with this HOA. When we closed on our home, we received no welcoming packet letting us know who Fieldstone was, or what they were about. My first interaction came when we received a letter in the mail, a month or two after we moved in, informing us that if we owe PO Solutions, we need to pay them by a certain date. My husband and I were so confused and had to talk to neighbors to figure out what was going on. They too were just as confused as we were, but we all began figuring things out. Although things were getting figured out they were getting figured out the hard way. My neighbors were getting fines and letters for doing things to their homes without permission. This was occurring because at closing and shortly after no one received any welcoming letter informing us of the covenants. We had people new to becoming homeowners and was unaware of how HOA works. To cut out all the confusion amongst everyone we asked for a meeting with our HOA manager so we can all get an understanding of the many questions that we needed answers to. We had a meeting in which I didn t attend but my husband went to represent our family. There questions got answered and everyone left with a little better understanding of Fieldstones expectations. There, our president and other members were voted on and we were told a letter would be sent out informing us of who they are and what are their roles in our phase was. This was in December and that hasn t happened yet. Another instance, In February everyone was suppose to have their Christmas light down. We took our lights down the day after Christmas but still received a fine of $175.00. We emailed our manager to get an explanation as to why we were fined, along with a picture of how our home looked. They told us they would exterminate the fine, but other neighbors still had their lights up. We were left in a state of confusion once more because our neighbor s lights had nothing to do with our home and the fine we received. I could understand if our home got mixed up with our neighbor s, but even in that event, an apology wasn t even offered. We also had issues with neighbors not complying to the covenants. We explained the issue to our manager, and was told things would be handled to a certain degree on their end. Months later, we came back to inform HOA that the issue is still occurring and was told there was nothing further that could be done. My husband and I pushed back a little because we are reading the covenants and interpreting it one way but are being told something totally different. We tried to call the office, instead we only get the messaging system. I understand everyone is busy but we are paying owners and feel we are getting brushed off. So far, communication with this organization, in our opinion, is subpar.

I've had a few interactions with Ally Venable since we moved in to our new neighborhood. She has assisted me on matters such as booking of the clubhouse, planting of trees in my yard and obtaining gate clickers for the school bus drivers. Each time Ally was super quick to respond (even when she was out of the office she delegated the job to a colleague so that I wouldn't have to wait). She is always professional, helpful and eager to resolve the matter quickly for the residents. It is not an easy job when you are constantly trying to resolve people's problems but Ally always does it graciously and I'm very pleased that we have her as our community manager. Great job, Ally!

Ally has been absolutely wonderful to deal with, especially within the Reserve at Old Atlanta. She has assisted our family and neighbors with many aspects of homeowner questions, has addressed multiple issues quickly and is always responsive to our needs. Thank you for all that you do!

Reached out for Interior window Shutter Stain color for HOA Approval. Worked with Janelle. She was very helpful. Responded/Approved my request same day.
Keep up the good work.

Melanie Ondruska has provided quick and professional customer service. She s very prompt with her responses and always helpful! Very pleased!

My experience with Ally and Fieldstone has been extremely positive. Ally, in particular, was understanding and thoughtful. She was willing to provide a solution to "meet in the middle," and I cannot be more grateful. This customer service is a stark contrast to my previous HOA and I would highly recommend. The entire team has been open and easy to communicate with.

It is an awesome place to work. We are a family, not just co-workers. My plan is to retire from here.

Too bad Google does not allow more than five stars, because Curtis Barrineau s service was off-the-charts! He was responsive, professional and at the end of the day met our challenge head on and found a solution. Thank you, Fieldstone. Thank you, Curtis.

I am delighted to have Janelle as my Fieldstone representative. Janelle did an excellent job in assisting me as a new resident. She was very resourceful in providing the information I needed to get started in my new home and she was responsive in getting back to me in a timely manner.

I contacted Jennifer at our HOA to alert that I'd been experiencing excessive noise from my new neighbors, who are Tenants. After having no resolution trying to handle this on my own, I then contacted her to explain the situation. She was kind, sympathetic and willing to go the distance for me. I'm happy to say, I believe her quick response to the situation and willingness to get a hold of the Landlord...that day...it worked. Thank you, Jennifer.

Friendly and corrected landscape issue with no hassles! Thank you!

Janelle and Sarah are excellent employees. Whenever I need assistance they quickly address the issue. The best!

Christina Tomlinson who handles Chatsworth Manor is just amazing, very prompt in her responses and always willing to help. She helped me in my Deck Extension request submission by suggesting what to put in the request package. I am still awaiting my approval notice, but she keeps me informed about the status. Great job, keep it up.

Best experience I have ever had with a management company. Christina T. was spectacular to work with. I will not get into specifics of the interaction other than to say that she was incredibly prompt with her responses (many times receiving emails back in the evening because I know she was trying to make sure she was taking care of folks). I know her job is a thankless one because she deals with folks that sometimes are asking for things that she has to be a part of saying no to..but I have found that if you have your ducks in a row that the process if painless. I don't do a ton of reviews but want to recognize excellent service when I see it. Thanks again Christina for making moving into our probable home for the next 20 years a great experience!

So thankful for Melanie and her team. Prior, we could get nothing accomplished. It was horrible. Now, calls are answered, emails are responded to and things get DONE. Thankful that they found Melanie to shape this place up. I hope management realizes what they have had and have now.

Curtis was especially helpful helping me acquire necessary covenant documents when our HOA portal was not supplying the information I needed. Despite his busy schedule, he took the time to get us the documents we needed. It was very much appreciated.

Ally provided me with EXCELLENT customer service once again. I submitted a request for completing my basement and she approved within hours.Thank you so much Ally for your wonderful customer service.

Moving into a new home is a stressful period. We were fortunate that Fieldstone did everything they could to make our transition as smooth as possible.

Prompt reply to, and resolution of, a problem with my property.

It is a pleasure working with Debbie. She is always responsive and attentive to your needs as a customer. Let's face it Debbie can have some thankless days, but she gives her best effort to appease the needs of her customer. Not to mention she is dealing with a tough audience at times. Working with people in their own dwelling takes a great deal of patience and empathy. Thank you Debbie for all your community support!!

12/31- Update: After writing this review I was contacted promptly and the issues was revolved within 1 week after being expedited.

11/30/2019: I am editing my previous review of Fieldstone Association Management; particularly Janelle Jonas Henderson. In the past, Janelle has been responsive to my inquiries and emails; however, on a most recent request for modification Janelle has been unresponsive for months. I have emailed and called Janelle since September requesting updates. I have even asked for a simple email back acknowledging receipt of my emails with still no response. I once called the office to speak to someone else and was told Janelle was the only person I could speak to, advised she was online and put me through to her line but she did not answer nor return my voicemail. This is unacceptable; especially to ignore a customers email for months. Poor customer service.

4 Months ago:Janelle was very responsive and helpful getting our HOA fee issue resolved! Thanks for the great service!

Janelle Henderson has been so helpful and comfort for my need. Start feel home in this community. Notice area is getting more nicer too. For the location we have very up grade neighbors. With Janelle's sweet service and the way HOA take care of the community I am very pleased. Happy holiday and many blessing to you guys. Misook Harrison

Ally Venable was assigned by Fieldstone to manage my neighborhood's HOA. I was recently having challenges with a neighbor not abiding by our covenants that was directly impacting me. Per my neighborhood's guidelines, we are to contact Fieldstone so they can manage situations like this. Ally was very good to deal with - - she was always very professional always responsive, ultimatlt resulting in timely resolution to a problem that could have been contentious.

We moved into a community managed by Fieldstone in January of 2018. Any notification that we have received have been late or nonexistent. We have had one meeting and have been shut down repeatedly by this company. STAY AWAY - Do not choose Fieldstone.

I worked with Michelle Reardon from Fieldstone Association Management, and I had a good experience. She quickly replied to my emails, responded to my questions, and the company took a good care of my neighborhood.

Christine, since the beginning, has always been very professional and responsive. I have never met her, but I feel as if we have because of her thoughtfulness that comes through in her emails. She always gets right back to me with any questions or concerns I may have, and I did not find this to be true with other management companies Great Sky has had since we moved here in 2005. She is a pleasure to work with and a great asset to your company!

We would like to give a shout out to Christina Tomlinson. We have worked with her on some home improvement project requests and neighborhood needs. Christina has been very attentive, prompt and extremely helpful. Glad she is there to help!

Ally Venable has been SUCH a pleasure to work with and is super responsive! Being in the real estate industry, most HOA managers hardly ever respond back. It has been a breath of fresh air working with Ally. She has gone out of her way to help answer all of our questions and because of that, we were able to have a smooth transaction. I wish all HOA managers were like Ally! 10/10!!

Kevin Thurman did an outstanding job helping us resolve a problem that he could have easily blown off if he wanted to. Instead he took ownership of the problem and solved it in an expeditious manner. Kevin actually cares about helping people which is refreshing.

Ally Venable has been a gem to work with as I've been navigating getting HOA approval for our fence and our retaining wall. Thank you!!

Unlike the dozen or so other property management companies I have interacted with and received lackluster response, Curtis Barrineau and Fieldstone Management has set the bar for how folks should be treated. He has responded promptly and actually resolved issues. He has been unfailingly polite. He has researched matters that were unique. He communicates thoroughly, answering not only the question you asked but anticipating what your follow-up questions may be so you have all the information on a single email instead of a string of back and forth responses. He has depth in the topics commonly encountered by home owner associations and clearly takes pride in what he does. It has been a very satisfying experience.

Ally is wonderful to work with. She's very responsive and works to keep the neighborhood well informed.

So far, this company has taken over management of our neighborhood from CMA. apparently they sent out a welcome letter (I don't recall it), followed by a blanket billing for annual dues, including re-invoicing everyone who already paid. They state they notified us to tell them if we paid and to prove it so they would not have billed us again. Um, seems like that is not the residents' job. They did call me back same day (today), but the way this has started seems pretty poorly planned to me.

I own Town home at Bridge Hampton . I am not sure what I am paying for 215 dollars. My back yard is not cleaned. My home number is 1615 Hampton Oaks Dr. Back yard not even and not clean. So many bushes and small trees. 3 to 4 feet of my property is not even and I cannot use it.

Kevon Oliver at Fieldstone has been a remarkable partner for our neighborhood (Woodland Cove). I highly recommend her and her team. She is highly attentive and organized, and has helped us as a newer neighborhood to establish realistic budgets and projects. Her expertise has been invaluable.

Janelle was a pleasure to work with as she showed true concern and empathy for our situation. Rather than dealing with an HOA rules person, I felt like I was dealing with a friend so I appreciate her professionalism and care in helping resolve the situation.

Working with good helpful employees makes all the difference. Janelle Has made my experience with my association a good one.

I called several times with Ally Veneable, she answered all my questions and concerns. Thanks again ...

As a Homebuilder who uses Fieldstone for all of our community HOA's, its always a pleasure to know that our accounts are being handled in a professional manner and that our Homeowners are also being taken care of as well. Bryan Combs does a great job for us!

Michelle Reardon was very helpful in assisting me with a modification request to my house. I appreciate the prompt and courteous service!

This place is a joke. They collect your money to manage your property, grossly inflate their itemized budget, don't produce reciepts, do not return calls about safety concerns, do not respond to emails. Fieldstone, non property management

Absolutely pathetic communication! Don t return calls emails even after multiple attempts! Stay away!!

Talked to Sarah to make changes to the gate code and the phone number. All requested changes were made promptly, and as requested. Thanks a lot, Sarah!

Jackie was finally able to have a dead tree cut down at Havenridge where I live...She responded to my request ..I expect her to stay current with the needs for our Community..Thanks Jackie

Austin Krause is awesome! He understands customer service, very professional, well mannered, and prompt.

Able to assist and guide home owners on right way to complete their projects within guidelines.

We are working with Ally Veneable, she is very good is responding to our questions and concerns.

Thorough and thoughtful service ... our manager is an absolute pleasure to deal with ... whether the topic is simple or complex, we have high confidence that it will be handled promptly, courteously, professionally

First....WOW!!!! I cannot say enough about the support and direction of our management Team and the one at the helm....Melanie Ondruska. We are a new(ish) community, trying to do life and community together and we could not have a better partnership. Melanie is on-point, very knowledgeable, and the pinnacle of a professional! Take note....the bar has been raised; expectations are high; no one compares. I challenge you to pick up the phone and talk to her, you'll get the same warmth and earnest feeling we got. So happy to have gained her as our guiding light during our growing (and sometimes challenging) times.

Our Community Association Manager, Ally Venable, has been excellent to work with. She has been readily accessible, but if away she will return your message promptly. I love that forms and communications can all be done by email.

Janelle was very responsive and helpful with my inquiry. Great customer service!

I have to say Kevin Thurman at Fieldstone is impressive! I was dreading the approval process for our upcoming project, fearing it would be a long drawn out process. To my surprise, Kevin was extremely responsive and a pleasure to work with. He communicated and quickly got to work on my request. Dealing with Kevin was quick and painless and I feel confident that he will be there for any questions or concerns I might have in the future! Nice feeling! Sincerely, Ashley Reid, Parkstone

This management company is by far the worst so called organization I have ever dealt with when it comes to communication. I have received several notices since Jan stating that our HOA payment by debt card was returned to our bank. Which our bank or ourselves have any record of. Been trying to contact Curtis Barrineau by phone, since the letters keep coming from him. He will not return any phone calls, but for some reason only responds to emails. Not sure who he thinks has the time to sit in front of a computer waiting on his response. Piss poor example of how you treat customers. Its a shame this is who Guilford Forest subdivision decided to allow to handle our HOA. Don't deserve a 1 star rating

Ally Venable, Field Stone Association Management, was really great and fast with helping to resolve my HOA issue!

Curtis is amazing he always helpful and very understanding and professional. He is the best asset in this company!!!

One of the best HOA I worked with in 10 years in GA, John-Michael W. Cook was our community manager, He is really nice person, helped as much as he can and answer all our questions with more information. he responds quickly and solved so many problems and some of them really needed an immediate response and he was always there to help whenever we need him
Thanks John, Keep the good work.

Christina is very timely and attentive. She responded and resolved my issue in less than 48 hours. Thank you for your attention and desire to keep our community beautiful.

Curtis did a wonderful job coordinating with us and the landscaper to resolve issues in the front of the house

Had many questions to answer and April Hardin was so patient answering them all! April is absolutely the best !!

Ally Venable has provided excellent service over the last 3 years for the Avonleigh HOA. She is very responsive and willing to assist with any issues that might come up requiring HOA Board approvals. I am very happy with Ally's professionalism and communication skills. Keep up the awesome work, Ally!

Ally is great! She meets with the homeowners annually and takes the time to address all needs. She's patient and attentive. Glad we have her supporting us.

Ally is a great source to go to. She was consistently available and has great customer service. She does a wonderful job. She s very helpful and always gets back to you.

My experience with Fieldstone.

I have been involved in my community association for several years now, as volunteer, and now as HOA President of Nichols View Subdivision in Suwanee. Honestly, for the first few years, we were not receiving the support we expected, for that, I can relate to some of the low ratings posted here. The lack of communication and prompt response to our inquiries was an issue.

However, earlier this year, management has made a drastic improvement, and it started by hiring the right people/property managers. Our community was blessed to have been assigned Ally Venable as our property manager. Ally has been fantastic since day one. It's like night and day in comparison with previous rep handling our community. Our community is very satisfied with Fieldstone and specially Ally for her commitment to be on top of all projects and quickly helping us solve issues we faced. Ally has demonstrated true professionalism and customer service to the highest level. She has even answered our email during after hours although we don't expect that from her.

Keep up the good service Fieldstone and Ally.

Just a quick note to thank Bryan Combs for his prompt, courteous and professional work with the residents of Goulding at Historic Roswell over the past year. It is a pleasure to work with such a fair-minded professional that is willing to spend the extra time to fully understand his client's concerns and follow through to resolution.

There have been a few turnovers in my experience with Fieldstone. Ally is a breath of fresh air. She replied promptly with my inquiry and went beyond that to suggest another helpful idea. It was so wonderful to be treated with common courtesy and respect.

Ally has always been professional and helpful in my dealings with her.

The Fieldstone Association Management team has been great since we moved into our neighborhood. The responses to my inquiries or issues that come up are quick and reliable, and the neighborhood seems to be running smoothly because of this.

Nothing in life is perfect. I have been in my home under the management of Fieldstone Association for just under a year and anything that may arise has been addressed and dealt with. Ally has always been very responsive and communicative with my individual concerns and I appreciate that.

When I moved into my TH I was divorced, scared, nervous, and didn t know anyone. Curtis from Firldstone came out to my home, welcomed me to the community, gave me a copy of the bi laws and all of the remotes and fauna I would need and said if I needed anything to just call. I have been here three years now and he has helped me with so many circumstances within our community. I know being managed for some is a difficult rule book to follow especially where it comes to money but Curtis at fireldstone has really made me feel at home. As busy as this man is and as many emails he must have to address and deal with he never once made me feel like I was wasting his time. Jennifer Rakestaw Legacy

Kevon hardly returns calls. You have to include management before a email reply is received.
Never gets facts right before returning emails/ tells homeowners different things

Jennifer Matthews has been incredibly helpful and is a definite asset! I am new to my neighborhood and she is always there for me, answering questions and helping out. Even with the "work from home" situation, she remains available and is there to help. Seamless and simple excellent customer service, so 5 stars for sure!

The service of Fieldstone Association Management, and particularly, Kevon Oliver, has been professional, responsive, and exactly what my family and I needed to move forward with adding a covered porch to our home. I'm grateful that our neighborhood is in such great hands! Thank you, Kevon!

JANELLE WAS VERY PROMPT IN RESPONDING TO MY PROBLEM

Off to a great start at my new Neighborhood - Woodland Preserve and thanks to the help from Debbie at Fieldstone, I submitted and was approved for a new fence shortly after my new home closing. My two corgis will be happy to have their new fence and it has been a smooth transition to the new neighborhood. Thanks Fieldstone for all of the guidance and support!

Janelle is very helpful. Every time I have a question or need help she will reply quickly with clear answer or instruction.

I live in a community that is being managed by Fieldstone Association. We have a front gate that is in need of repair but Fieldstone has neglected the issue for several weeks. Since then, the homeowners have made multiple attempts to reach the assigned Property Manager. To add to the issue, there have been over 3 crime related events (break ins, car theft) that have occurred in the subdivision as a direct result of the gates being left wide open in a two week period. Very disappointed in the lack of urgency from Fieldstone.

Christina Tomlinson is an amazing asset to the Lennar Fieldstone management office, of which I don't have many good things to say other than she is a keeper. ALWAYS knowledgeable, and if not, finds out who is, always polite, professional and prompt with her reply

After being our HOA Management Company for three years, they left our HOA in a mess. Having just been appointed to the board, the incompetence has become known to me, and they left our community in a bad place that will have to be rectified by a new Management Company. Everything from not collecting delinquent HOA fees, to not paying bills and incurring late fees for the HOA at the end of our contract.