Fieldstone Association Management Review

I am a resident of the neighborhood that Fieldstone Association takes care off. Christina Tomlinson is over our property.
Christina is very professional and responds in a quick manner. I like the property is managed and maintained.

Ramesh Venukadasula

Teri S. has been very responsive responding to communications and understanding+addressing any concerns raised. The experience working with this company has been great, especially when compared to the service we got from the management company at our previous home/HOA. Keep up the good work Teri!

Jennifer Matthews was very responsive and helpful to work with during this Covid time when everyone is at home doing projects. This was my first time ever submitting a HOA modification so we were very excited to get it done and Jennifer was very patience with our eagerness. With Jennifers help the process was smooth and in a timely matter. She was so pleasant to work with.

Anytime I have had a question regarding anything...Ally has been quick and efficient in response and fully answering my question. She is polite, professional, and prompt. Thank you.

Our account manager, Melanie Ondruska, has been outstanding. She makes herself available, listens, and is very responsive. Really top notch customer service. Happy to have her and Fieldstone as our management company.

These stars goes to ALLY VENABLE!!!! I wish I could give her more. Our first year with this company can be described as the previous reviews. Wow what a difference CHANGE and one person can make. However, Ally took over management for our Homeowners Association (Autumn Canyon) in August of 2017. She has worked hard to earn our community trust and has shown diligence through her work. She is very professional and caring. This has reflected in our community in a positive way. She has brought faith and unity back into our community. Work is being completed without question. She is transparent and keeps that line of COMMUNICATION OPEN!! I would like to Thank her for having such an impact on our community and restoring our sense of peace. Thank You Ally.

I had to submit an approval request for an outdoor firepit and didn't know where to start. Debbie sent me what I needed and after I sent it back to her, I had an approval in 10 days.

Very fair and easy processes to work with to keep our community strong.

The staff was very quick to respond and very friendly. Excellent customer service!

We worked with Kevin Thurman at Fieldstone Realty Partners and he was fantastic! We sent a request for information on gaining approval by our HOA for exterior paint for our house and Kevin responded with the information the same day. When we submitted the request for review, Kevin then responded again the same day stating our paint color was approved. He was quick with his response and provided very professional service!

Kevon Oliver has been a great asset to our community!

I have been communicating with Ally Venable for the past 2 years or so and she has been nothing but fantastic in how quickly she responds or addresses any concerns I have regarding our neighborhood (clubhouse, and other issues). I feel she's a great asset to any organization and hope to continue working with her!

Melanie Ondruska did a great job for our community while she worked at Fieldstone. She was always quick to answers emails and phone calls. Great to work with!

Good job Sarah.....thanks for getting quick approval of our landscape modifications. JS

Good feedback and very helpful. Appreciate the support

Christina Tomlinson has been a pleasure to work with. She always responds to us in a timely fashion and has taken care of all our needs and inquiries since we moved into Mountain Crest.

Ally is a great and kind person! She is always ready to help you with questions or any situation that comes. She is respectuful and sweet. I love working with her!

Ally is very responsive and takes care of things ASAP. She is very mindful of what needs to be done. She always responds immediately.

Ally is amazing. She's super fast to reply, she's friendly and helpful. What I thought was going to take forever and would be a tedious thing to do, she made it so simple and fast. Thank you so much.!

Austin is professional, polite and responsive . My experience has been fantastic. Thank you Austin for all your help!

Worked with Debbie and she is great! Highly recommend their professionalism.

Working with Ally Venable is such an easy, positive experience. She is very professional and provided me quickly with documents that I needed. I would highly recommend her and Fieldstone

I asked Ally Venable if she could help us by rushing an approval through for a patio on the back of our house. We had a contract offering a good price due to his slow season and we really wanted to take advantage of that. The contract was going to start in 2 days and we needed an answer right away. Ally turned the approval from the board around in a few hours. We really appreciate her effort to help us out! Thank you Ally!

I emailed Ally and she responded extremely fast with all of the information. She went above and beyond to be helpful and be there to answer the questions that I have so I can properly list a home in one of her neighborhoods. Most people do not respond or tell me to go to a portal. Not Ally, she answered my questions and responded multiple times. THANK YOU ALLY! You deserve 10 stars! Great job!

Fieldstone Association Management, Ally Venable in particular is an awesome HOA partner. She is highly engaged, accessible and truly cares about making sure that our community needs are met. She is super responsive which makes me feel like our community is her top-priority. Thanks Ally!

Quick and pleasant response to my request. Even tho' I'd been rude to her before she was very extremely helpful.

Not that anyone has an option to what HOA a community uses so writing a review like this seems senseless. When we first built our house in Dunwoody back in 2015 fieldstone was very responsive to any questions we had. Fast forward to today... A month ago we emailed two different people requesting information as we're selling our home. No response came, 4 weeks later we're in dire need of information so we leave a message. We wait two days and leave another message. Then we start leaving messages every few hours for several days. My wife actually called and dialed every extension until a live person answered. Too bad she wasn't able to provide us with the answers we need. We were promised a call back that never came. Fieldstone made me get nasty with them on the phone to get my questions answered. So here we are with answered questions that took us over a month to receive. This company should treat their clientele with a little more respect. Keep treating people like this and your hundreds of positive you currently have will be meaningless.

Fieldstone has some amazing staff supporting their communities. In particular, Kevon Oliver is a joy to work with. She makes herself available and responds quickly to messages. Kevon takes pride in her work, and it shows in the passion she has when working with homeowners.

Ally Venable is very diligent. Answers emails within hours.

Jennifer Matthews had quick response time and looking forward to working with her in the future!

I have owned multiple properties associated with HOA management companies. Cari Gaines of Fieldstone is by far the most responsive and helpful Community Manager I have ever dealt with. Her knowledge and professionalism is top notch.

We have been working with our acct manager Christina for over a year now. She is very proactive and responsive and we appreciate her support in keeping our community strong.

Michael was prompt in his responses in guiding us through the process of approval for changes.

Michelle has assisted me with information I requested regarding our covenants. Michelle has been very helpful and her follow-up was in a very timely manner which was most appreciated.

Ally was very knowledgeable with all of my questions and was very quick to respond. Her high level of professionalism and positive attitude make communicating with her such a joy.

Do not believe these positive reviews.
Our community was assigned Fieldstone with the handover from our builder Rockhaven. Fieldstone was in cahoots to protect the builder with all issues involved, water connection and proper billing was never addressed after a year of begging to our assigned agent. After firing fieldstone we received a $58,000 bill from the city because fieldstone never contacted the city to notify of the issues.

We have been apart of our association for 6 months now and have been very pleased. Kevin, the association manager, has been very responsive and supportive when I have needed help. So far, very glad to have him as our association manager.

I am new to Fieldstone. Curtis Barrineau has been great. His timely responses to my questions and requests have been impeccable. Thank you Curtis!!

Christina Tomlinson helped me to obtain approval for building small shed on my backyard. The unusual fact in this topic is that I have sent application in the morning one day and it was approved later afternoon same day. No comments. This is self performing 5+.

My review is mainly for our property manager Chris Hyde. Our community has been developer controlled for 10 years and I have been through 5 different property managers and Chris Hyde was definitely the best of the 5. Alot of issues we had within our community were due to the fact that our board of directors were all developer employees and fieldstone had to take direction from the board. Chris was very responsive on emails and we even had a weekly call where we discussed issues. Alot of times he had to deliver bad news to the community that came from the board which he had no control over. Now that we have a homeowner controlled board because the developer finally finished development this year, we have decided to part ways with Fieldstone but it has nothing to do with Chris Hyde and more about making a clean break with anything associated with the developer. Wish we could take Chris with us.

responsive professional, pleasant and easy to work with

I recently sent over some information to Fieldstone and Ms. April responded quickly and even followed up with me. April is a great communicator.

Ally Venable is super responsive and is great to work with. We appreciate all of her help and attention to requests.

Ally is great! She is responsive, always very helpful, and makes everything easy.

I just wanted to give a huge thank you to Ally Venable at Fieldstone Association Management! She has helped me numerous times and is ALWAYS prompt and goes out of her way to help and is happy to do it!

Ally Venable is the best Association Manager that Fieldstone Association Management has ever assigned to our subdivision. She knows her job and has the moral courage to enforce the covenants and policies for the good order of our subdivision. I am sure because of her willingness to do the right thing our property value is safe from deprecation. Before we became fortunate enough to have Ally assigned as our Association Manager there was NO evidence that Fieldstone Association Management cared about our subdivision. I felt that Fieldstone Association Management was not doing anything to earn my money. Ally Venable has restored my faith in Fieldstone Association Management

The poor ratings here do not represent my experience.

I am the HOA President of a community served by Fieldstone Property Management and am VERY active with everything that goes on in my community.

I can tell you that our representative, Kevon Oliver, means the word to me and my community s management activities.

Having the right agent that meshes with your leadership team can make or break you.

We lucked out when Kevon was assigned as our representative. I couldn t ask for more, she is fantastic and quite frankly, I feel she should be in a leadership role at Fieldstone. She understands customer service and gets it right.

I hope Fieldstone takes care of this lady, because if not, someone else will when they realize what she s made of.

She is extremely helpful and goes above and beyond. Kevon frequently replies to texts and emails at all hours of the day/night (even when the messages were simply sent for her to address in the morning).

Kevon communicates well with...let s just say difficult folks in our community and doesn t take challenges personal.

Her records are spot on, she is up to speed financially, and is very helpful in answering questions or helping to prepare materials for Board Meetings.

For a relationship between an HOA and a management company to be successful and productive, there must be participation on both sides. Communities that expect Fieldstone to handle it all with no guidance will probably feel left out. On the other hand, HOA Board members that dont involve and engage the Management Company probably won t feel they get value from the relationship.

Our Board and Fieldstone, through Kevon, has struck a balance that works and we value the relationship. She is the face of Fieldstone and for that, Fieldstone gets 5 stars from me.

Thank you, Kevon, for all you do to support me and the other Board members. We appreciate you and obviously consider you and Fieldstone a critical part of our team.

Mike

It is with great pleasure that I post a review for Jennifer Matthews. Every-time I have put in a request she has responded within the day! My pool pass wasn t working and I emailed her at 4:53 and she responded at 4:57!

Great Customer Service at its finest!

Thank you Jennifer!

Christina Tomlinson has always been quick to respond to my emails and she always provides courteous and fast action. And if she doesn t know the answer to my question she will do her best to find out and get back to me as soon as possible. I always appreciate her update emails! Thank you Christina!

Austin Krause is AMAZING! He is extremely responsive, friendly and is up to date on our covenants as it pertains to the community! He has been very effective is getting things done and corrected that had been lingering to no avail!
Fieldstone is very for fortunate to have someone like him on board with their company!
THANK YOU, AUSTIN!

Kevin Thurman was very quick to respond, pleasant and professional. Definitely recommend!

I just moved up to my new home in Alpharetta early March and have had the pleasure to work with Jennifer. She is an absolute delight to work with. She is responsive, kind and considerate. She really went out of her way to help me and it was so appreciated. Even with all of my pestering to get approvals (she doesn t do the actual approvals but goes to the HOA) she was in top of things and communicated wonderfully. We are so happy to have her be our rep for our community. Thanks so much to Fieldstone for bringing her on.

I recently worked with Ally Venable. I found her to be very courteous and responsive. She replied to all my inquiries in a very timely manner and followed up to make sure the job was completed.

Thanks for your help and quick response on my request.

I am the President of our HOA - I can't say enough nice things about Ally - she is a professional that knows how to handle situations that our board is having problems addressing - she always returns my calls and follows through with anything I ask her to do - she is a real asset to Fieldstone and I hope she will be our rep for a long time!

Do not subject yourself to this "Company" the can barely manage themselves let alone HOAs. The developers that use them should know better, but they must be giving them dirt cheap rates... I would not pay more than $10 a year to have this company manage an HOA. We have a new community with SHARP residential and Fieldstone does not really respond to issues or questions.... They are good at saying No, because that is all they are paid to do. I cannot see any neighborhood actually contract these guys if it was up to them.

Contacted Maethea about cleaning the cabana in my subdivision for an event I was planning and she responded swiftly and got it done. Thank you Maethea!!!!

Ally is great to work with. She is very professional and has always addressed and/or responded to my requests promptly.

Kevon, thanks for taking care of our neighborhood. It is through your efforts and attention to detail that we are able to complete projects without raising dues. If no one else says it, I really appreciate you. I am so happy you are working with our community.

They answer questions promptly and resolve issues before they become a problem.

Great customer service. I worked with Ally. We fast and easy process for both consideration and approval of various HOA related items. I m glad they are overseeing our community!

Kevin was very helpful in assisting in resolving an issue with our board. I appreciate him advocating for us.

Updating my review to 1 star 7/9 due to lack of responses from Kevin for any emails surrounding our home or the community. The landscape company the HOA uses made a huge mess on our fence over 2 months ago and I still have yet to get follow up surrounding when our fence will be cleaned. In addition to this I emailed questions surrounding our pool over a month ago and I still haven't a response. Absolutely unacceptable Customer support when we pay what we do for our yearly dues . Would not recommend this company as result of the poor support received from Kevin.

Updating my review July 25:
Since my review on July 9 Kevin has reached out to me and worker diligently in order to rectify the lack of communication I experienced over an extended period of time. At the current he is either addressing or resolved my issues or concerns. I am happy with the improvement and hope for continued communications in a timely manner. I will provide an updated review in the future to confirm if all issues are resolved and that the lines of communication remain open and timely.

Very happy with the prompt approval for my fence in Nestledown Farm.

Ally is a superstar! I have been trying to reach my community manager for last one month regarding my HOA dues but haven't heard anything from him. I called their office but no one ever returned my call. I read the reviews and noticed that everything is writing good reviews about Ally. So I emailed her and she called me literally within 30 minutes. She answered all the question I had and I am so happy about her service even though she wasn't the manager for my community. I really hope to her as my community manager in the future.

Janelle Henderson is our coordinate with Fieldstone. We could not have anyone that is more responsive and meets our requests with a positive attitude. Her demeanor is professional and friendly. She is a joy to work with and a credit to Fieldstone.

Ally has proven to be an exceptional Community Association Manager. I worked with her both during my tenure on the board of our HOA and after. She is easy to work with and very friendly, always helpful and quick to respond, providing answers and requested information. Ally is the best association manager we have had.

Five star rating for Lisa Brown!!! She has been a life saver for us. Wow what a difference it is working with her directly . Very professional, very quick to respond and very knowledgeable. Lisa is also thorough and kind. Thank you Lisa for all of your help!

Lisa Brown is excellent! I live In a community that is still under construction so there is no HOA. Fieldstone represents the builder. Lisa s job is not easy working for the builder and appeasing homeowners. She does a great job! She is quick to respond and get answers.

We reached out to Kevin Thurman at Fieldstone Realty Partners with several modification changes to the exterior landscape of our home that required Board approval. He was professional, responsive and clearly communicated what the Board required we submit along with our request. I would highly recommend his services as an association manager!

Excellent professional service from the staff, especially Janelle Henderson who provides that extra effort to meet the highest standards for quality property/homeownership assistance.

Ally is the absolute best. She always addresses the concerns and needs that I have raised as well as in our community. Her customer service is superb. Her level of attention is uncanny and her professionalism with dealing with difficult issues is unmatched and very well respected. Fieldstone management has a jewel working for them, reality she s the best asset they have!

Five Star Rating for Michelle Reardon!! She was very responsive, and knowledgeable assisting us through the modification process in our new community. She is a pleasure to work with!

John Albano has been so supportive of our HOA and Smyrna Market Village community. He really cares about the operation of our association and does whatever he can to assist. He has been especially helpful during our roofing project, which has been challenging for our mixed use development. We appreciate everything that John does for us!

curtis was quick to respond with all the information i needed.

Christina Tomlinson is the best Association Management person i met.
She always response on email and didn't miss one. Always received the prompt response and received the update information reguraly.
Very appreciate what she is doing.

The best property manager we have ever had.
Responds immediately with an answer or the correct solution.
Never had an issue with Ally, and also responds to residents issues immediately.
Best ever, and a pleasure to work with...