Fieldstone Association Management Review

Maethea Rodgers was pleasant to work with while we were getting some landscaping approved for our yard! Her responses were quick and the process was much faster than I thought it would be!

Applied initially to get a swimming pool. Was turned down due to location. But Curtis took the time and effort to come to my house and review the location. After making a few minor changes the pool was approved thanks to Curtis s efforts.

Jackie Conley from Fieldstone is best in class customer service. I had numerous problems with a local builder and she was always quick to respond with a helping hand. Tough job and Jackie makes it look easy!

Christina Thomlinson was very helpful. I was not able to contact anyone that was in charge of my automatic payment which was incorrect and the system owed me $1000. She was able to get a refund send to me and straighten the entire account out.

Ally Venable, Community Association Manager for Village of Belmont has and is very responsive in assisting with any issues/concerns regarding our community. She handles all concerns with professionalism and a sense of urgency. She also keeps you informed on the results. Very happy to be working with her!

Curtis Barrineau was very helpful in getting our gate access devises working. When we contacted him, he immediately responded and cared for our needs. It certainly gives peace of mind to know whenever there is a concern, Curtis will care for it promptly and efficiently.

Horrible experience. I have zero clue what they are doing with our monthly HOA fee because they're clearly not spending any of it on the maintenance of the community. It is embarrassing.

Worked with Ally on some of modifications we wanted to do in our Yard . She responded immediately , as well as got our request approved by the HOA board within days. She is awesome.

Gotta give a big shout out to the management team at 7Hills! Sonya, Angela and Dawn. I just realized that Angela isn't on-site anymore and she will be missed. Angela was very helpful and kept a positive attitude. All the women of 7Hills HOA management team stay positive and are very helpful despite the negative attitudes they get from residents once in a while. I live in 7Hills and I appreciate them. Thank you!

I moved into The Foundry about 2 1/2 months ago. I've reached out to Curtis twice; once was on a Sunday. Both times Curtis responded quickly and was able to fully satisfy my requests.

My first interaction as a new home owner. Very prompt response - despite it being a holiday weekend! They reviewed and submitted my HOA request to the board and it was approved the same day! Thanks so much for the help and quick turnaround.

Love Ally V. She is always so helpful! Very professional and prompt replies!

I am a Realtor with Keller Williams Realty. I had the pleasure of working with Ally Venable during my listing at Village of Belmont. I have requested several documents and information from her and she was so responsive often responding within minutes of my request. I look forward to working with her again soon.

I m writing to inform the BOD of what an asset Christina Tomlinson is to your team. Christina was very attentive and professional helping me out with all of my project needs. Thank you Christina, you are truly exceptional!

Our new Fieldstone property manager, Cari G. has been quick to respond to information requests and appropriately escalates issues to the vendors that service our property. I would recommend Cari G. as a property manager for your community. Fieldstone's record keeping and financial statements are very detailed.

Angela is the best property manager that I have every experienced. She has been quick to respond to my questions. She helped me obtain HOA approval for a fence. She is very professional and yet caring. Thank you so much!

We live in Marietta and needed more details. April is awesome!

Janelle Henderson was very responsive to my requests and provided the answers I needed quickly and efficiently.

We had the pleasure of living in a Fieldstone-managed community for 3 years and had nothing but great experiences with the Association. Ally Venable, the Community Association Manager, was always kind and highly responsive of our needs and requests. When neighbors wouldn't cut their trees back and the county suspended our bus services, they made the quick decision to send in a company to cut all the trees hanging over the road and had it done in time that no days of bus service were missed. There was a tenant in a beautiful property that was destroying the look of the entire neighborhood while we were trying to sell our home, and they immediately took action with the homeowner and they forced the tenants to clean up. Ally was kind and replied to emails and calls the same day, and was always willing to help in any situation. They kept the neighborhood common areas neat and landscaped well and did monthly visits to ensure codes and covenants were being adhered to. Should the opportunity arise to reside in a community managed by Fieldstone again (and specifically Ally), we would absolutely take it without hesitation.

If I could find a lower rating than one, I would have chosen that. Very non responsive to resident concerns. As I read other reviews, it sounds like maybe it is our particular representative. Kevon that is non-responsive.

Fieldstone HOA is a useless organization that is servicing communities to the least of their abilities. My community happens to be one of the unlucky one's that has this company providing HOA services. If you are planning to purchase a home in a community serviced by this incompetent organization; you would be well advised to do additional research. They just ignore customer complaints and are provide very shoddy service. Furthermore if your builder like LENNAR /CalAtlantic/Ryland has engaged the company on behalf of the home owners. You should seriously reconsider your decision to buy your house from an organization that would consider hiring such shameless organization. This company does all the time take our POOL CHAIRS to other community's POOL and bring theirs to our POOL . what a smart cheating and saving dollors. Also he always LOBBY /bribe with community presidents and control our communities ....ignore services

Melanie has provided guidance and support on issues from working with contractors, e.g. landscape, pool, electrical, front gate, water resources, trash collection, etc. to explaining budgets and financial statements. She has been very responsive to homeowner needs.
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Cari Gaines is now are Property Manager for over 1 year.
5 stars, the best.

John D, John O.

I ve lived in my home for almost nine years and Ally has always been readily available when I ve had any questions. She s very competent, personable, straightforward and professional. She keeps the wheels turning and that is not an easy job!

Ally Venable was very responsive and knowledgable when I needed quick, specific information on a community that she manages. As a real estate agent, I was impressed!

Ally is very responsive and takes care of things ASAP. Thanks for getting quick approval of Outdoor Screen Enclosure.

Curtis is a seasoned professional in property management; a valued partner in managing the neighborhood and works effectively with very difficult people.

Ally is incredibly responsive and addresses our neighborhood concerns promptly. She is courteous and professional and I am grateful for the assistance she provides.

My experience with Ally Venable was amazing. Any question or concerns, she addresses promptly and is willing to help out as long as you communicate with her.

I have had the pleasure of working with Raquel Dwyer of Fieldstone Management regarding numerous projects at several properties.
Raquel has always been very helpful and always quick to respond with phone calls and emails.
Raquel has been there many times when we needed help.
Thanks Raquel.
Mike

Our HOA representative, Janelle (Jonas) Henderson of Fieldstone Association Management is very responsive and professional in her support of our Community. BK

Ally Venable has been so helpful and efficient.She has been absolutely brilliant during the HOA process going above and beyond with useful suggestions and prompt replies . Thanks so much Ally for making this a pleasant experience !

Janelle responded quickly to a community concern and took appropriate action to resolve the issue... much appreciated!

I got my return call and I ended up being satisfied with the results eventually.

Folks at Fieldstone have really helped me with all my HOA related questions and processes. In particular, Ally Venable is a pleasure to work with. Ally is a professional, helping and guiding home owners on getting necessary approvals in the shortest possible time for home projects like fencing.

Ally Venable is an absolute pleasure to work with. I met Ally at our HOA meeting a few weeks ago and found her to be attentive, detail oriented, professional, and extremely personable. Ally is very experienced in her profession and knows how to moderate meetings and get things accomplished. I am very grateful to have her as our Fieldstone representative because I know things will get done when Ally is involved. Thank you for everything you do!

We had two Property Managers for our community and were not happy with them. At one point we even entertained the idea and switching to a different company. When I had to install a fence and requested the board for approval through the previous manager; the request was not responded for weeks. On the week of the job, I tried contacting the manager and the board when I was told that the previous manager has left and Ally Veneable is the current manager. I mailed her about my situation and she did a wonderful job of getting the approval from the board on the same day. When I had to stain my fence again the approval was sought and given before the end of the day. She is a wonderful manager and we are happy that she is responsible for our community.

Always responsive and helpful. Many thanks to Jennifer and the team.

poor communication, less than stellar service, waste of money (in my opinion). Would like to know when HOMEOWNERS can take their association back. I am a licensed real estate agent, and could do a better job managing my own community than these people that do not live here and have NO vested interested in making this community a great one. I have spoken with many neighbors that are not impressed with the service we are receiving (or NOT receiving). As far as I can tell, the association and Lennar got their money and could care less about meeting the obligations they have to the homeowners. (Townes of Bridgehampton)

The level of service is horrible. 6 phone calls over the course of 2 weeks with no response.

Janelle Henderson is very professional and a good communicator. She is very quick with responding back to you.
Thank you Janelle, Debbie Kelley

We've had a number of pitiful association managers provided by Fieldstone. Our current manager, Cari Gaines, is the absolute exception. Cari is a very hands-on manager who is personable, organized, timely, very communicative and in no time at all has exhibited the skills/abilities our community has been searching for the past 12-18 months. She's five stars and AAA+.

Angela Thank you so much for all your help. She is very professional and answered all my questions. I really appreciate you!

I had the pleasure of speaking with Janelle Henderson. Janelle was not only pleasant she was able to immediately answer my questions and resolve the situation. She is the kind of person one wants to speak with when addressing a concern. I can only hope that if any other issues arise in the future that Janelle is the person i can deal with.

Ally has been great to work with. Since Ally has taken over, we have had great communication, and resolutions. She is always willing to help out and is friendly and very responsive. She has gone out of her way on several occasions to help out on several issues in the community. I know being a new community we may be throwing a lot at her, but she has been on top of every item I have sent her way. Thanks Ally for all you do.

Maethea is great to work with and a blessing to have as our HOA Manager!

very bad, extremely slow and terribly inefficient HOA services

I don't usually have good experiences with property management companies but, Ally Venable with Fieldstone has been a great resources! As a real estate agent, time is always a factor in needing information for buyers and sellers. Ally was very responsive to my emails and document requests.

Curtis Barrineau is excellent and has always responded to any issue I've brought him in a very timely manner.

Fieldstone Realty partners are awesome, especially Ally. She helped us with various requests for HOA in no time. Even though we just moved in she was able to understand our concerns and questions and really helped throughout the process.

Dealing with the Fieldstone HOA and has been subpar. Every time we want to schedule some type of meeting or conference call we get some excuse. Cant wait for the HOA to be turned over to the homeowners and never deal with fieldstone. Communication needs to be improved immediately.

Managing an HOA is never easy, but I am very appreciative of Melanie Ondruska's support as our Fieldstone Management Representative. As president of our association, I have really appreciated her help in managing our group and her guidance on handling certain situations. Her support has been fantastic!

Once I was able to get my documents approved, everything went well, but up until that point it was a little frustrating.

I have been very satisfied with Fieldstone Association Management, specifically I have worked with Ally Venable on numerous issues. She is always available and responsive and goes above and beyond to take care of our HOA needs. Thanks for your focus on customer service, problem solving and responsiveness!

Maethea Rodgers has been a lot of help with reprogramming our access cards and reserving Harlow Hall for a Bridal Shower that I hosted. Great community to live in!

I wonder why I actually pay an association fee every month. I left 5 messages over a 3 day period about a sprinkler leak in my townhouse with no response and the leak is continuing to grow and cost me money in the process because there's a specific sprinkler vendor we are required to use. I have worked in real estate for over 20 years and I have never worked or known a property management company this unresponsive or unprofessional. Completely unacceptable.

Needed help with tree limbs that had been dumped next to our house. Asked Curtis if he could help and they were removed by the next day. Thank you for such great response!

Kevin Thurman is the best. He addressed my request immediately and helped me with each step I needed to complete. I was very impressed with how quickly he was able to have my request reviewed and approved. Thank you so much Kevin, I so appreciate your help and all you do:)

Where do I began to appreciate ms. Rogers helps. She is such an amazing assistant to my issues and have answered all the concert I have with HOA for preserve at Reedmill Buford location. She have done a fantastic job . Thank you sooooooo muccccchhhhhh again Marthea Rogers !!! Have a goood day

Thank you Ally for assisting with my service request and timely communication. Appreciated !!

This is the worst HOA management company on the face of the planet. You can never get a hold of anyone because their automated phone service is as unreliable as the people that work there. I have no idea how they stay in business somebody has to be getting a kick back. Contact a real management company like (CMA)

Moved into a new community that is being managed by Fieldstone. Their service agents "Teri and Tania" are always prompt and serviceable to address any inquiries I have. E-mails get answer quickly and they will do anything in their powers to support our community. Thank you Teri and Tania for your outstanding customer service.

Our HOA and community is now being handled by an excellent and clearly well experienced manager at Fieldstone, which we really appreciate.

Highly responsive, the best/most courteous HOA staff I have dealt with and I am a closing coordinator for RE/MAX, so I have to communicate with HOAs routinely. This type of service is essential and appreciated in the real estate industry. I'm POSITIVE our buyer will be happy and well taken care of in this community. Specifically thank you for your assistance Ally Venable!

Ally was very helpful. She was a great communicator in that she was quick with responses and full of information and very professional / patient.

thanks for your help over the past few days!

Ally Venable has been nothing short of fantastic since taking over as the association manager for The Village of Belmont in Smyrna. We have had Fieldstone manage the associations at several developments where we have lived in the past and I must say, Ally by far, has been the most responsive and the one that seems to care about residents concerns. She is fast to respond to homeowner inquiries and just gets the job done!

Ally Venable has been great to work with. She is very responsive, friendly always willing to help out. Thank you Ally for all you do for our community!

I would like to commend Fieldstone Association Management for hiring an amazingly professional staff, especially Debbie Moss. She has addressed the needs in my community with expedient timing and proficiency. Thank you Debbie for all that you do!

Austin was very helpful with every update that I requested and he gave me detailed information as to where in the process our request was currently all the way up until we had a final approval. Along with being very informative, Austin was also very polite and seem to make my requests a priority and also answered with a speedy response.

Excellent Service better than some others that exist!

I reached out to Ally regarding our landscaping, this is my first interaction with her or the management office. I was pleasantly surprised when she replied promptly and addressed my issue. I m confident the issue will be resolved since Ally has been communicating with me consistently.

Waking up in the morning with thoughts of having to report a problem to your HOA management company is not something that actually puts a smile :-) on one's face. But, the next best thing is having Jennifer Matthews as my HOA Rep!! Jennifer's professionalism does generate a smile! A Big Smile!!
I expect few things from my HOA Rep., starting with timely responsiveness. Jennifer gets nothing but all A+'s in this area! Very soon, after asking a question or reporting a problem via email, Jennifer quickly acknowledges receipt and briefly states her intended action. The next expectation of my HOA Rep. is timely results reporting. Usually results are that my problems have been solved. But invariability I sometimes Imay not be totally pleased by the answer I receive, but in those few cases, I realize that Jennifer is only the messenger.
If I owned a HOA management company, I'd hire all the Jennifer Matthews' I could find!! Many thanks, Jennifer!! You are the Best!!

Ally Venable at Fieldstone has done such a great job serving our HOA and community. Grateful for her help.

Curtis answered my question promptly and professionally. Although I wish he had more information from the board more often.

This is an organization that knows their business. Our account representative, Kevon Oliver, is competent, professional, and friendly.

One of the best management offices I ve ever encountered! Janelle provided very fast and courteous responses (4) to my questions/concerns about a home we were interested in purchasing. I highly recommend this company.

I had the pleasure of working with Debbie to clarify some information regarding our HOA - her response time and facilitation of the information that I needed was excellent! Thank You Debbie!

We can't thank Kevin Thurman enough for stepping up when it really mattered. My wife and I needed three dead evergreens replaced before a very important event at our house last weekend. Unfortunately for Kevin, we did not give him very much time to schedule the replacements with the landscapers, but recognizing the situation we faced, he stepped up and coordinated the job, much to our delight. Kevin recognized the urgency and importance of our situation and made things happen, for which we remain grateful. Well done Kevin!

Kevin Thurman is an angel!! He has helped us more times than I can count! He is ALWAYS VERY PROFESSIONAL, very courteous , very patient and responds immediately. He goes beyond the call of duty and has been tremendously helpful while we build our home. We cannot thank him enough!! He is truly a HUGE asset for Fieldstone Management. THANK YOU SO MUCH FOR EVERYTHING KEVIN!!!

Ally Venable is extremely responsive and always follows through with what she says she'll do. She is knowledgeable and always willing to help when I have questions / concerns / requests. She gives Fieldstone Association a great name and is truly a valuable member of the team!

Bought new construction. Sadly, these guys were contracted to execute HOA duties. Too weary to detail the experience. This is a miserable organization. HOAs are commonly problematic but this one is the worst of the worst.

Holy fake reviews Batman! Do not, I repeat, do not be fooled by the plethora of positive reviews in 2018. They were at 1.8 less than a year ago. Leadership has not changed so why all the positive reviews? Family, friends and employees are increasing the score because it was been low for years. I currently live in a community they manage and out of 70 homeowners not one of them is happy with their service, communication or employees. In the 18 months I have lived here, our neighborhood has had 5 representative changes.

I do not have time to write a novel about all the items they poorly perform at so do your own due diligence. If you are a new builder, for the love of God do not subject your future buyers to this HOA. Once the construction in the community I live in is complete many residents will be joining the board to vote Fieldstone out. Fieldstone is the bottom of the barrel in terms of home association management.

I worked with Curtis Barrineau and he handled my request with the utmost of knowledge, professionalism and knowledge.

Cari has gone well above and beyond to help us run our property. She is outstanding at what she does.

I had an issue will my pool pass and Maethea Rodgers took care of the problem. Her response was immediate and extremely helpful.

April returned my call same day and helped us right away. No waiting.

In recently purchased a TH from Lennar at Suwanee Walk. After living 15 years at my former home and subdivision. I am used to having a HOA that really takes care of the community. I am also very concerned with cleanliness, safety, and stability of my community and environment. Christina Tomlinson of Fieldstone Association Management has been very responsive to all my requests and concerns to assist with taking care of our subdivision. She gets things done on a timely basis. I recommend her as an agent/management for any subdivision needs management.

Good communication. Michelle always has followed up on voicemails or emails. Good to work with

Ally is very responsive, a strong communicator and excellent customer service skills. She addressed my concerns/issues and resolved quickly. I would highly recommend her

I had to contact Curtis for approval to install a new basketball hoop on my property. He was quick to reply back with the paperwork that needed to be filled out and our goal was approved within 24 hours!

I was wondering about something so we left a message for them and they replied with exactly the answers I wanted right away! I really appreciate it. Thank you for your service and please continue this kind of service!

Debbie Moss has been awesome to work with in our community. Very attentive to the rising needs of the neighborhood as well as being very responsive. One other thing I appreciate is her accessibility. Thanks for all you do!

Finally!! Kevin it is. He has been the best HOA representative that we had so far, with fast and prompt response. No more waiting for weeks or days with no prompt paper work being sent back.

Melanie Ondruska has set new standards for participative management of the Reunion Country Club HOA. Her cheerful receptivity and eagerness to listen and joint problem solving with our neighborhood committees and boards has been unprecedented. She's fostered an unprecedented partnership between Pulte and our community in regard to budget transparency and two way discussions concerning current and future development plans for our community. She has vastly improved the property modification request process which has resulted in quick turn around for our homeowners. In addition to professional and efficient management of our funds she has "Heart" and a passion for seeking the right long term and mutually beneficial outcomes.

Having a phone conversation with Janelle was exellent and guick to respond to all the guestions.
Tanks for Janelle for all of your help.

I was very impressed with the quick and helpful responses that I received from John-Michael Cook through my request to get a new fence installation installed in my yard. He was very prompt and professional in answering my questions. Thank You!!

Fieldstone Realty Partners are a useless organization that are servicing communities to the least of their abilities. My community happens to be one of the unlucky one's that has this company providing HOA services. If you are planning to purchase a home in a community serviced by this incompetent organization; you would be well advised to do additional research. They just ignore customer complaints and are provide very shoddy service. Furthermore if your builder like CalAtlantic/Ryland has engaged the company on behalf of the home owners. You should seriously reconsider your decision to buy your house from an organization that would consider hiring such shameless organization.