Fairmont Scottsdale Princess Review

Stayed here for a week with my family. We were traveling with a baby and the hotel was very accommodation in providing us a crib, fridge, microwave and high chair. The rooms were quite spacious and we enjoyed the bath tub and shower. Beautiful sights around the property. Areas were all well maintained.
We really enjoyed the sunset pool for the pretend beach and gentle slope into the water. Perfect for our baby.
Took off a star for the following:
- we were not aware the Sonoran pool was closed for maintenance during our stay (monday to friday)! Was quite disappointed to know that as that was one of the pools we were looking forward to using before our arrival. Even at check-in, the agent didn t tell us even though we asked which are the kid friendly pools, he said Sonoran and Sunset, but no mention that one of them was closed during our stay
- the doors arent well sealed or sound proof. It is great they use brick flooring for the outdoor hallways, but you constantly hear wheels trotting over the bumps from cleaning carts of luggages. it gets kind of noisy.

Fyi, check when they are having conferences as it gets quite busy! Luckily a conference was starting the day we were leaving so we missed the crowds.

Overall, beautiful hotel, lovely property. We enjoyed our stay.

Beautiful Resort. Our room with "beach pool view" was all we could have hoped for. Spacious and beautiful. Huge bathroom. Only minus was no tub. Service is A+.

One of the top 3 spa resorts in the Valley. Their recent Holiday lights exhibits were spectacular. A gorgeous property!

Great service, really enjoyed our stay. The amenities and restaurants are top notch.

Great time at Christmas. Lots of activities, fun, food and it feels like winter

Phenomenal resort. Several pools and hot tubs open 24/7. The water slide was fun but only open 10-5. The rooms were very clean and large. Beds and pillows were incredibly comfortable. Only 2 small garbage. Balcony provides beautiful views. Ambience was gorgeous.

Wonderfully beautiful, relaxing, and comfortable. The grounds are perfectly maintained, the pools comfortably warm. The spa and workout areas, given to the rejuvenation of the mind, body, and spirit. Quite possibly my most favorite get-away in twenty years of travel.

Absolutely LOVE the Fairmont Scottsdale princess. Great mini staycation

We went to the Christmas Eve event, and after charging $55/car for admission, everything was locked behind paying to some degree. Even seeing santa started at $35

This place was outstanding love the pools,the service,friendly people,the rooms are beautiful nice spacious rooms the beds nice and comfortable I fell asleep as soon as my head hit the pillow. They had nice store to shop from game rooms for all ages. So if you haven't been try and go you'll want to go back or never leave. 5 stars from Chicago and a up.

Christmas at the Princess is a Wonderful experience. All ages and from singles to couples to families. Marvelous decor and Christmas Spirit.

Highly recommend the train ride and ice skating. I double recommend getting a table on the outskirt of the rink so that you can enjoy smores, drinks and food around the fire pit.

When we first called to make reservation I asked about COVAID-19 safety. I was told all rooms are sanitized and wearing masks is needed. I felt safe to take my family for the first time since lock down in March. My husband and I chose this place for a staycation, price is right and it's right there. I also failed to look into deals because there was a $199.00 a night deal with $100.00 credit to room. Ugh. Everything was nice, fun and not so crowded. We were having a blast until we were ready to leave. The room LOOKED clean and I should have checked when checking in, but we were so excited. Well, when we were leaving my baby found this under the bed after looking for his toys. I was so upset, upset with my husband for my baby looking for his own toys. Upset with myself and my older kids. I rushed to clean his hands for 2 solid mins and told the front desk. I wished I had looked everywhere for the safety of my family and wiped everything down again when checking in. It's necessary. I left uneasy after that because of the health and sanitation issue for my family. The front desk took $20 off for the inconvenience. I left unsettled. Wished I checked the rooms. I thought this place was a 4 or 5 star hotel?? Still shaking my head and hope, praying my son doesn't catch anything.

Very nice place pumpkin night was fun. Food and drinks are really expensive

My wife and I are big fans of the Fairmonts in general and this one in particular. We booked here at the beginning and end of a long camping trip and it could not have better served our needs for comfort, relaxation & great food.

Before coming here I thought this was an overpriced trap. Now that I'm here it's worth it. So beautiful, the staff is amazing and the room is like a small apartment. I wish I could afford to have my parents stay here when they visit. Great for a getaway.

La Hacienda restaurant is a very classy high end Mexican food with awesome decor and expert service. Valet parking available at resort entrance then walk roughly 400 yards to restaurant.

Had to go over to the Princess hotel to pick up a client. Jarred, the "Cowboy" valet, hit my client up for a tip while she was getting into the SUV and when she didn't tip him, Jarred got an attitude and literally threw her 2 heavy hardcase suitcases into the back of the SUV making a crashing sound when they they smashed into the back seats.

I immediately got out of the SUV and went around back to confront Jarred, and told him that he shouldn't be throwing someone's luggage around like that. "Cowboy" Jarred acted like an arrogant little jerk, "sneered" at me and right in front of my client, told me that he's been working at the Princess for 18 years and he'll be working there another 18 more so it won't matter much if I complain about it and he couldn't care less even if I do.

Well, Jarred, you little jerk, I AM complaining. I filed a complaint with the hotel, the hotel's general manager, as well as EVERY other review site on planet earth.

This kind of arrogant attitude is completely outrageous, unacceptable and uncalled for (especially from someone working in the so-called "hospitality" business). The Fairmont Princess should not tolerate this kind of behavior from any of it's employees.

Awesome hotel and pools! Would recommend with a family!

Address is confusing but the staff was very helpful and friendly. The resort is gorgeous

Massive meal. For couple who they don't eat much it's better to order on meal. Service is good but food takes a lot of time.

Elegant, beautiful and enormous. A must see. Quite expensive during season, but luxury usually is.

Awesome "Wellness" event with On Target Living and Merrill Lynch today! Great resort, and great food!

Great place to stay to play and relax. Very family friendly and oriented. Rooms good size, beds comfortable. Toilet room and shower a little small but does the job. Only thing was the mirowave and fridge we requested wasn't in the room upon arrival, but was quickly fixed. Lots of things to do. Great staff.

I love the pool and the man made water fall here. You can eat out by the pool, and at night eat at the restaurant overlooking the pool outside on the veranda. This is a remarkable 5 star resort. It is removed from the hustle and bustle of central old town scottsdale, and it has a very up scale yet laid back feel to it.

Although pricey it is an amazing weekend get away. Very pro family. Events and placed for both kids and adults. The spa is great.

We went for their winter carnival! It's $50 to park but you get 6 wristbands to go on the rides. We go every year and it really is so fun! They have so many fun details. It is free of charge opening night.

Simply amazing! Words do not to it justice! Moments to memories!

Our room smelled off and the room seemed out dated and worn. The carpet was coming up throughout the room, smelled old, and just seemed old. We also had dinner at the steak restaurant which had slower service and wasn't the best meal for the price we paid. Finally we had drinks and appetizers at the outdoor bar which was going fine till a cockroach ran across our food. Shortly after they cleaned the food off another was under the napkin that ran on to my wife. I would think spending $1700 on two nights stay with drinks and food that we would get better service and accommodations. We told management about this and nothing was done, the food wasn't even taken off when a bug ran across it. Our parents have a membership at the spa and we stay local hotels often but after this stay we will not be returning to the Princess and our parents will finding another membership.

Went for a pedicure at the salon and had the best service, the technician was very knowledgeable and made me feel comfortable. Had a great experience and would go back in a heartbeat!

My wife said it was better than going to a casino and playing the slots. and she loves the slots.

A vast and beautiful resort. Some rooms are a bit dated but overall this resort has a lot to offer. Multiple pools, water slide, sand beach pool and quite a few restaurants and bars. The spa is very extensive and has got pretty much anything you can think of!

We had an amazing time. The room was amazing, the staff was attentive and friendly and the activities for the 4th were so much fun. We've stayed several times at The Princess and never been disappointed.

Good places to eat. Not a ton of activities, but was a lot of fun with the kids.

We visited the Fairmont Princess resort for our anniversary and had a wonderful time. The spa was very nice and very professional, my massage was great and my wife said he's was the best she ever had. The dinner at Bourbon Steak was a little pricey, but was very good apart from the strange lack of vegetable side options. Our service all weekend was second to none and we are already thinking about coming back for a future weekend.

Lots of fun! Find a groupon and make it happen. We went mid week it was perfect.

We were there for the Christmas at the princess, and everything was decorated so beautifully! They will attend this event next year!

Great staff and awesome rooms. Great location for my work conference!

Whether looking for a getaway, a place to host a conference or any type of special event then this is the right place for you. The grounds are well kept and absolutely beautiful, the staff are attentive and polite 24/7 and the rooms are absolutely wonderful and don't get me started on the food... Wow! Every part of my stay was beyond my expectations. Thank you so much Fairmont Princess for everything I look forward to visiting with you again soon

Beautiful property but snarky staff make it feel as if you are an imposition. Hire people that want to work in Customer Service instead of young cute staff that could give a damn about your patrons. Signage is still a mess...especially at night. TV and internet were down in my room frequently. Food is outrageous and very average. Oh, and after my shoes were mysteriously missing on the 2nd day, I found my new Adidas sneakers on the cleaning cart parked at the end of my row of Villa's. Nice.

Came to see the Christmas lights. They partnered up with Cox charities which is really cool. There is an ice skating rink. Not a bad place to visit for the holidays. It's open til Dec. 31.

The room was nice. The amenities were nice, but save some money and don't eat at the resort. Nice staff!

Massive lovely resort. I believe I counted 5 pools all with a different atmosphere. Staff was great.

We had lunch. Great selection and several restaurants to choose from. Staff was great and helpful. I would recommend this resort.

Fantastic resort. The only problem: The lobby restrooms are WAY TOO DARK!

Very beautiful place, the people were very nice, so many good things to do at Fairmont. We will recommend to our friends and family come again!!

Checkin was courteous and trouble-free; staff was solicitous and congenial throughout the stay.

Attended an event in the ballrooms. While it was a little difficult to navigate the grounds, We found the event space to be well organized, the food that was catered by the resort was good and the staff was knowledgeable.

"Christmas at the Princess" is a magical experience! Ride the Polar Express, see the holiday light show, take a sledding ride, ride the ferris wheel, and roast s'mores by the fire! Great winter getaway place for the whole family.

We just came for the Christmas activities. Beautiful grounds and fun for the kids. Ate at La Hacienda and had the WORST SERVICE EVER! Waiter was non existent and the others who kept coming to our table took my plate I was eating from and when I asked 2 people for more chips, as my meal was guacamole, they said yes and never returned. When our waiter came back, when everyone else was finished eating he asked if we were okay. I said no, 2 people never brought me chips like they said. His reply was rude and said you didn't ask me, well, I would've if you were around.... all 7 of us were out of water and the chips were over cooked or the oil was old. For the price and the place I expected at least some kind of service. It was some of the worst I've had. Skip the meal, enjoy the beautiful place and all the festivities! All the other staff around the grounds were extremely nice and helpful.

This was the best food, best birthday ever! Great customer service at all locations. Tried to take pictures of the whole grounds. I think the staff told us it was about 65 acres. 6 pools on site, the steakhouse was to die for. Don't remember the chefs last name, just her first: Sara was the most amazing chef I've seen in years.

Place is amazing! Our room was in the new addition overlooking the pool and it was beautiful. Pebble stone shower was something else too. You must visit La Hacienda for dinner.

Nice hotel with comfortable accommodations. Very clean rooms, as you would expect from a Fairmont. The staff is really friendly. Lots of amenities, on sight, quality restaurants, multiple pools, hot tubs, outdoor fireplaces, etc.

Clean, friendly staff, very large hotel with awesome pools. Family friendly.

Christmas at the Princess is the worst holiday season event in town. They charged $55 for 3-4 rides, loading hundreds of people at the place. We waited 2 hours in lines. No restrooms at the place that makes it very difficult if you have kids with you. The nearest restrooms are located 10 min walk. When we got there, the line was even longer than the rides. They should be ashamed of themselves for these bad services.

I left my luggage with bell desk and they lost it. I left it for a couple hours while attending our conference closing remarks. It took nearly 1/2 hour for staff to find it and I almost missed my ride to the airport.
They acted like it was no big deal.
The TV didn't work well. Kept losing signal.
Reasonable priced food was not available. I called doordash for a simple hamburger.
Nice, but staff is too friendly, like lip service.

At $550 per night and with request of early arrival you would expect a room before 4PM
Or is it not a Fairmont?!?

Place was awesome .really packed.rooms are beautiful and spacious

This resort is amazing! The staff the restaurants the pools were top notch.

Rooms are quite nice & the staff is delightful! Had a great stay!

Went for a charity event and was blown away. Great venue space and perfect spot for catching sunsets.

Absolutely gorgeous resort! We went for the Pumpkin Nights Festival and the kids had so much fun! The food is pricey so keep that in mind when you go.

Was only there for a bit, but it was gorgeous and very nice, the pool was a ton of fun

The pumpkin patch is really limited and seems to just be a money hungry scheme!

Ordered food, never came. Called the front desk to inquire and were told we were being charged regardless and still don t have the food we paid for. Not to mention the WiFi that charges you, as well as parking. Sincerely disappointed

Decent Restaurant, mostly there to attend a social event. Not sure how that reflects on the Princess. But, it looked nice. Overall good time.

Very easy to get lost, did not feel welcomed. It was very fancy though.

Christmas st the Princess is stunning definitely recommend

Stayed here with my father for a 3 day golf trip. Pros: The room was very nice, clean, large, comfortable, good view. The pool was fantastic as were the grounds. Cons: Service. For a 5 diamond resort that preaches service we had 3 separate issues that we feel did not get resolved nor did anyone take action.

They can't even get my name correct to send a email. I spelt it out 3 times and they didn't even send confirmation because the woman I spoke to was too stupid to input my email

The hotel staff were friendly and accommodating. The grounds and facilities were well kept and clean. The Christmas decorations were pretty and much more spread out evenly across the whole grounds than expected - a pleasant surprise. The food was decent, albeit a bit saltier and higher priced than our normal liking, but they did take into account our many dietary restrictions and needs at each restaurant dining experience. It was relaxing. The rooms had one of the best hotel showers we've used and a pretty good amount of space as well. A good experience!