Flee Expedia. Deplorable customer service for handling a problem while traveling. Customer service that after 3 months still has not refunded (and I'm not talking about compensation ...)
At this level, it's called bad faith, or scam.
This site is a scam without name, do not order anything above, I had made a reservation on June 3 for the dorada palace of salou, once arrived on site, the hotel did not have my reservation .... and for good reason, the dorada does not work with expedia, which nevertheless appropriates this partnership..a real scandal..it was the director of the dorada in person who settled my concern, because expedia wanted to relocate me elsewhere, which the director and I refused.
I had a type of expedia on the phone that wandered around for 50 minutes, making me believe that the reservation email had been sent to another hotel mailbox ... so I naively waited 3 hours at the desk of the dorada palace hotel to hear me say that expedia did not work with the dorada .... a big thank you to the manager of this hotel who saved the nightmare situation in which expedia immersed me .. . moreover, I wanted to cancel the stay before the intervention of the director, and expedia has the nerve to answer me that that would involve penalties ... I dream ... they make a huge dumpling and I am penalized ... so I expect from the share a commercial gesture of expedia at the height of their bullshit .... travel site to flee, never expedia the scammers.
ZERO STAR, NEVER ANSWERED, WAITING FOR A REFUND FOR MONTHS. RUN AWAY !!!!!!!!
Avoid ordering through this site that changes tickets without notifying you.
Do not answer the phone while they are in the USA via a line transfer ...
Very responsive ... advantageous offers for loyal customers
Unable to reach, ineffective customer service, and unable to process an immediate request.
I booked many hotels on Expedia with full satisfaction on my stays. I recommend this site.
We have booked a trip with the shortest possible stop with as a counterpart a higher price, a week after the booking and cashing of the trip, we receive an email to tell us that the stopover is nearly 5 hours then We paid the high price for 1:20. But by my works council, I had the opportunity with this stopover to have a rate for this same hotel all inclusive much more interesting than that of EXPEDIA, we are waiting for a return The company (Abdel on the phone today, March 3, 2019) As a result, we pay more to have deplorable flight conditions.
A star is too much. From the scam. I reserve I validate my reservation (all in a few seconds) and magic oups the message "the price of your stay has just increased" and how much: 400 and the same for all stays defferent !!!! Expidia does not want to know anything. To flee and if expidia do not believe me I film everything
Airline tickets booked without luggage. Customer service that took a long time to reimburse the addition of luggage. Overall average for a first experience. To be continued...
Never go through them I arrived in Krakow my hotel had no record of the reservation I had to book another hotel complaint service in Egypt same as incompetent
EXPEDIA ESCROC. Approached by a sales representative from expedia, we place our campsite with them as a landlord. A client books a stay and then cancels it with our agreement on February 5, 2020. Today, September 7, I am charged 40 for cancellation fees. As I refuse to pay, I am told to take the client's credit card. Which I refuse to do since we agreed not to take any costs. WHETHER YOU ARE CUSTOMERS OR LODGERS, SHIP EXPEDIA. We want to break our contracts no way to speak to a manager. The number of the sales representative is no longer in function. We cannot stop our contracts. I think of transmitting this file to the repression of fraud.
studio is really nil and nothing to do with the photos on the site ... I had to take a room at ibis budget because the studio is really unsanitary
Tickets must be purchased directly from airlines to receive real service
the advisers hang up on the nose and do not reimburse the tickets canceled by them nor the insurance or the hotel costs because you have to ask the company which she in turn says, expedia must reimburse you because you bought them tickets home .... endless loop!
Very fast service. Very nice servers. Penne Tribeca, a killie
Hello
It has been 60 days since I canceled my Expedia trip and to date I have no reimbursement from Expedia which indicates reimbursement within 30 days maximum. The after-sales service takes me from call center to call center without any added value. I have to give back all the data each time. Do you need to hire a lawyer to start a procedure to get reimbursed?
I have for years with expedia never disappointed always good quality usa, thailand, italy; Germany
four months have passed since the cancellation of my flight,
I've been trying to contact your service for four months to receive a refund response - and nothing, everyone has turned their back,
Are there still civilized humans in this EXPEDIA agency? Unfortunately, I don't think,
I put three stars because everything went well during our trip to the hotel, flight, etc. .. it should raise the average! The only problem we encountered was that of the insurance, after asking for a cancellation (at the address indicated in the general conditions and two days after having subscribed to it), thus in due form, j I received a refusal from them when I should have been reimbursed, clearly the wrong time because in addition I bring the photos to prove to them that they are wrong but nothing to do.
To flee!!!! No interest other than shut you up in case of back-breaking and add an intermediary between you and the company that will allow both parties to clear themselves in case of any request.
Even an editable fare on airline tickets becomes unmodifiable with expedia .... lost air taxes, no access to anything.
In short, the happy scams!
Oh yes, delocalized customer service, so do not expect someone who will understand you and advise you all in French ....
Booking agency to avoid !! The customer service refers you to the US service which sends them to the FR service. I strongly advise against.
WORST SERVICE EVER! Tripled the price of my plane tickets from 1155 to 3820 !! Had to pay 300 cancellation fees and wait 2-8 WEEKS TO GET MY MONEY BACK and have to suffer all the consequences (maxed out credit card, interest...!)
Run!!! The worst site for reservations (hotels, travels,...). They are liars and thiefs. We booked an hotel in the french alps, after a long journey the hotel told us that there is no reservation. We were shocked, we have traveled for hours to this??!! But we are going to court, because it is happening repeatedly to everyone.
actually, unreliable operator, does not announce all the expenses of the trip and especially for the transfers that we had to pay on the spot in addition to our trip ............ how do people who do not can not ??
breach of trust, fraud .............
.
Caution Scam and not at all merchant. On the site it is noted "You can cancel most hotel bookings online free of charge, if you cancel before the end of the hotel cancellation period." but lower it depends on the hotel. For me an IBIS who was not able to change the evening and refuses the refund. To avoid.
nice disappointment! the client is taken hostage!
our flights were not booked due to a computer bug and 15 days before departure, we are asked to book flights again but the rates have increased. customer service does not want to commit in writing to refund the difference. shameful !!!
Following the cancellation of my flights because COVID-19, Expedia lets you cope with their mobile application, leaves you in doubt because they do not bother to send you confirmation by email, customer service (or rather a voicemail) unreachable ... In short, in the end, you call the airline directly, which, a priori, received no cancellation from them. Obviously, they are only good at taking commissions ...
I booked a flight to Canada via expedia. The cancellation was confirmed, it is about a year today I'm still waiting for the refund or the chance to book for another flight, I contacted expedia and even accepte to pay the penalty fees of 130 euros but uptill now nothing. I have contacted the customer service more than 25 times still nothing. My advice to anyone up there trying to book via expedia is--if you are not ready for hart-break, don't try this website. Just simply go your way.
refused to reimburse a stay in amsterdam that was cancelled saying that "could not identify the cancellation" vi internet, and hotel Cityden amsterdam has already charged you. zero respect for the consumer after 10 years booking flights and holidays. 850 eur stolen from the consumer. honestly, this is peanuts for expedia but meant a fair amount of money to me.
Simple, effective and without unpleasant surprises.
SCANDALEUX ... FUYEZ !!! reservation made in a hotel, confirmed by Expedia and payment collected by them .... the day of our arrival, ESTABLISHMENT CLOSED, owner not aware of the reservation and not paid of course !!! NEVER EXPEDIA
African platforms, we hear NOTHING! and we understand NOTHING!
go your way
Fraud. It changes the information entered and forces you to cancel the ticket to order another.
Lousy customer service. Can't even speak to a customer.
I wouldn't let go. On 632 euros ticket price they want refunded only 211 euros.
They are crazy, these people are real scam pro. Say that the name of my credit card is my first name twice. No last name ...
My banker was sleeping to give me this card?
We will go as far as you want.
I want a full refund or a change to my last name.
Escro
To avoid
Very bad experience with EXPEDIA. It's a shame that I can't choose 0 stars.
My flight was canceled by the airline, but I bought the tickets at EXPEDIA and not on the airline's website. However EXPEDIA refuses the reimbursement and on their website and on the airline's website there is no choice to modify the flight, or to receive a credit instead, but only to cancel the flight and lose the amount of the reservation .
So I was deceived by the amount of the reservation without giving me the possibility of modifying the flight which I did not cancel.
Since I went through the agency EXPEDIA, I do not find it normal that this agency hides behind the decisions of the airlines by refusing to take responsibility.
I do not recommend at all.
Horrible operation, company with no customer support, extremely irresponsible when contacting the customer and providing support or help.
Using Expedia for a car rental in Spain.
At the counter, the renter requires the subscription of additional insurance on the grounds that my VISA PREMIER credit card is debit (and not on credit) and does not allow to take a "deposit" (which is a pure scam) .
Expedia does not clearly mention this point (it is drowned at the end of the terms of use, after several clicks on links) and refused any assistance / refund.
Contacted, Expedia responds "All the rental companies today require that a credit card be used for rental".
So, if like the majority of French you have a debit card (it's written on the credit card), you should not buy through Expedia.
I have rented cars dozens of times via other sites, which make sure that their customers' CBs allow an effective rental without surcharges.
The lack of seriousness of EXPEDIA cost me 180 and doubled the rental price.
You are warned!
Crooks! Expedia is positioned as a travel agency. In France, agencies are responsible to their customers. But do not rely on Expedia for that. I have waited for 10 months for the refund of a canceled flight, Expedia discarding on the airline. So Expedia is just a price comparison? Use Google at least it works and you know what to expect.
We have sold a hotel without booking in Papua and are looking for ways to not bear the consequences. After-sales service does its best to avoid liability to Expedia. Where is the honesty and deontology of this society? TO FLEE.
Flight and hotel book quickly for my trip to Japan nothing wrong.
I've been waiting for one year for a refund concerning two tickets which were drawn twice from my account ( 780 EUROS !).iT SEEMS THIS COMPANY IS ONLY AFTER PROFIT AND NOT AT ALL TAKING INTO ACCOUNT SUBSCRIBERS VIEWPOINTS . NOT WORTHY OF THE NAME EXPEDIA !
I booked with the Expedia subsidiary: HRS.
HRS is a site for scams, cheaters and liars.
They put false photos and false information about the hotel that I booked.
In addition, when I contacted the site sales department. The lady on the phone was rude!
A booking site to avoid 100%
ESCROC - They commit transmission errors (spelling of the first name for my case) to the company. So impossible to board, 7am at the airport to wait. They do not even deign to call back their customers (and yet I am a More
The premises do not exist at this address. SAV NONE !!!
I took a package flight + hotel yesterday, I first choose the hotel and they offer me a flight compared to the hotel. Once the reservation made I receive an email with the flight to a different place than the one selected !!!!!! I did not make a mistake, and it's impossible because they offer different flight schedules depending on the location of the hotel.
Now they can only cancel the hotel but not the flight ... NAN BUT IS A BLAGUE ?????
I do not know it makes sense ... if I take a flight + hotel package on paris ... the flight must not be for madrid ?? !!!!
Pfff I find myself with a flight to a destination where I do not want to go.
Unable to have an invoice for my company for the ticket purchased,
Expedia pretends that it is the airline that cashed the BC.
So I call the airline which confirms that it is Expedia which has cashed. so I would like to remind Expedia again, which this time acknowledges having cashed the CB but that it cannot provide an invoice on the pretext that there is no VAT on the tickets.
Suddenly, my accounting is furious at not having an invoice.
It is taking customers for pigeons.
For a few tens of euros saved, I find myself in embarrassment.
As much book directly with the airline !!!
I strongly recommend EXPEDIA because the customer service is not up to par and is relocated.
Very good customer service. I was able to chat with the service following cancellations due to Covid. Very attentive and a quick refund.
TO FLEE ! EXPEDIA is a scam for owners who bill you for extraordinary fees in the event of rehousing ...
I strongly cancel this provider!
I made a car reservation in January 2015 that I had to cancel, as allowed by their website. It's April and I'm still struggling to get a refund.
Dishonest telephone counselors and no follow-up.
Very disappointed of a large group like this one.
Always a pleasure to travel with Expedia. Quality hotels and attentive customer service. I recommend.
Expedia a team of scammers! A pure swindle!
Our trip was canceled by EXPEDIA following the consequences of COVID19 and despite this no reimbursement has taken place for almost 2 months! Of course expedia will play a deaf ear by indicating "please wait we will process your request" in vain! BOYCOTT EXPEDIA! Thieves !
RUN AWAY !!!
This is the second time I have had problems with Expedia !!!
1) The first time I booked in a hotel in Amsterdam. the reservation was confirmed by Expedia . on the scheduled day of our arrival, ESTABLISHMENT not aware of the reservation and reservation canceled without sending us an email !!! and the excuse was that I booked with a debit card not accepted by the hotel!
2) The second time, at the new year, I booked a hotel in the Alps of France, the reservation was confirmed by Expedia but the owner was not aware and the hotel was fully booked and all the other hotels too !!!
NEVER EXPEDIA AGAIN
I put a star because it is impossible to put 0! This site is an unspecified scam. I wanted to book a trip (flight, hotel, car) with them. I contact them by phone. I stay an hour with the operator. Arrived at the end of the conversation, she asks me my credit card number, until the nothing abnormal but that's where my ordeal begins.
First attempt at booking, the operator tells me that my payment is refused (I had made sure not to have reached my ceiling).
She tries a second time and again refused. She advises me to call my bank, which I do. My bank informs me that both requests have been accepted, even gives me the authorization numbers and explains that it is up to the merchant to accept or refuse the transaction.
I recall expedia who tells me again that the requests have been refused and that my bank is lying to me. I remind you that I have the two authorization numbers of my bank ...
After more than 6 calls and more than 3 hours on the phone, expedia tells me that in fact the money will not be debited but it is just pre-authorization. The problem is that there is 3900 per request and they have done two. So I am now stuck with my card that has largely reached its ceiling ...
I remember expedia who finds me the solution! I quote "you may have another card to book?" It does not unlock the first and ask me another!
In front of their incompetence and their lack of consideration, we go on Twitter and Facebook to intervene on their page and as if by magic, the customer service answers us but asks us to continue in private. What we do. After several exchanges, here is their answer. These are pre-authorization, the money will not be debited and everything will be back to normal within 72 hours.
As I am confident and have to book the trip for my children, I ask for an exceptional depletion of my card, which is accepted.
I do not pass obviously by expedia but I reserve via booking and the company live. Everything is going well until today. We are more than 72 hours after my first contact with expedia and not only the first two pre authorization have not been canceled but in addition these charlots have represented another 2544 ! and without my permission! So I'm stuck with my card again. The hotel where my children are trying to pick up but can not (ceiling exceeded due to expedia).
We contact them again on twitter. Their answer: they are pre-authorization, everything will be canceled tomorrow. Except that last time they said that and they took it again. When I make them notice, here is their answer: "if it happens it will be necessary to contact the financial service ..." Obviously, it would be too complicated to contact them now and to unblock the situation.
In front of so much bad faith, I decided to go on the spot at expedia France in the 9 th in Paris. I find myself in a lobby of several companies and when I ask to meet a manager of the company, the answer of security is: it is not possible, we can not call them, there is a procedure . You have to fill out a document and they will contact you within 72 hours ... I insist explaining that I have my card blocked but nothing to do.
The security person is sorry for me but can not do anything, this is the procedure that expedia has put in place. I ask him if it happens often that people come forward like me and the person did not answer but suggested to me that yes.
I have read reviews and apparently I am not the only one in this case.
Now I am waiting to see if they will unlock the pre authorization but in doubt that they still present, I will have to put my card in opposition.
That's how these expedia swindlers treat their customers.
If nothing is unblocked, I file a complaint for fraudulent use of my card.
Site to avoid absolutely !!!!!
ATTENTION - ESCROC - I AM VICTIME D ESCROQUERIE EXPEDIA, following a computer bug on the site in APRIL 2016 I was taken from the amount of 523.84, I had 3 advisers who on each call promise to follow my file To date no call any refund, I had to oppose the bank. I am very disappointed, finished EXPEDIA and also I also canceled the reserved hotels, prefers to go to the competition where the customer is listened to and not taken for a CON!
The bug reservation software
All cancellation fees are at my expense
The obvious flight
It is incredible to see how EXPEDIA does not remember its customers and does not keep its commitments every few minutes. Yes I take care of it, I remind you .... But have you only followed a commercial training ????
Beware of their offers: 15% discount for the subscription to their newsletter = discount coupon expired for 3 years.
Promise of refund after my reservation, then impossible to contact someone competent to make this refund. You are just told that the superior completes his call and contacts you in 5 minutes, and you can wait a week.
Airbnb has nice days in front of him ...
The current Expedia ad on television leaves something to be desired. How could we validate it? A woman is in her bath and is using her smartphone to search for a trip. Although it is not plugged in, what image do we give to children watching? Several times a year, young people die electrocuted in their bath. It is outrageous and unacceptable.
scammers, zero customer service that does not meet expectations. We just lost more than 100 for an activity that we could not do. Avoid Expedia
Attention scam to avoid absolutely, they canceled my hotel 2 days of my trip, it reimburses me a lousy sum and the answer saves that very little, above all the people on the phone are by the time at the limit of the insult !!!
A deplorable service and on the verge of insult as well as unfulfilled commitments, that's what is sent out.
I have to put a star, BUT expedia deserves ZERO star.
Expedia.com makes fun of the customer, only cares about their cash flow, is an unspeakable Berlin Wall and of course I wouldn't advise ANYONE to buy anything from their site.
As long as there is not the slightest problem, the booking facility offers are attractive. As soon as the customer needs to listen and react, the window collapses and you will find yourself alone in front of a juggernaut that puts poor level agents in front of destitute and angry customers by dint of being walked around and cheated. .
Globalization at its height of depersonalisation and absolute inefficiency.
Yep, I'm furious. I book and pay a tidy sum for a trip and when the airline unilaterally decides to cancel its flights, I find myself in total solitude, begging, explaining, re-explaining dozens of times (yes, if I swear to you , dozens of times), my situation, my indignation, my anger, even my fury at seeing myself wandering shamelessly, without an answer, without a solution, without reactivity, and without ANY direct contact possible with a manager empowered to make a decision for provide the expected help.
so expedia would only be managed by level 1 agents with no power and no emergency procedure? It's pretty scary for a tour operator who sends thousands of people all over the world, right?
What would happen in the event of a SERIOUS problem? well ... the client should take care of himself. expedia is only a (poor) provider, expedia does not have the power to discuss with its (poor) providers ... and above all, expedia has a lot of customers, so losing one or two in the process ... What a story. Expedia doesn't care about the customer. Expedia makes money by connecting providers with customers ... but does not return that money when trips are canceled by those same providers. Covid or not Covid, that is not the question.
EVERYBODY suffers from this health situation. Customers ALSO.
IN SHORT. If you want to travel and fend for yourself when a problem arises:
- either you go through expedia, and you get NOTHING and you will spend hours of discussions and reminders (and have an excellent phone plan !!!)
- either you take a dry flight via an airline and you book on booking.com or AIrbn'b, and you will get MUCH BETTER, by doing your own thing with these sites which are much more careful that it is one of the customers. 'other.
A good hearer ....
I have to call them back for the umpteenth time after waiting an umpteenth time for someone in this awful nebula to call me back
Following a bug recognized on the site, I am waiting for more than 3 months of a refund of a trip to the wrong dates (flight positioned on the day of purchase on the site ... which I had to justify to expedia the cretinery of the thing ... because of course impossible to cancel the next day since I was beyond the legal period of cancellation ...)
Despite a dozen calls to customer service, 20 mails, repetitions of requests for information to provide for the refund, the justification that my account had been debited ... etc etc ... I pass and best ... ALWAYS NO REFUNDS 3 months later!
It's scam! Last time on Expedia!
TO FLEE !!
Excellent customer service
great value for money
Ship to avoid
Cannot be reimbursed for a trip canceled following Covid19
A shame !!!
The renter asked me to pay a full tank of fuel in advance when taking over the vehicle. I was not refunded the full when the return of the car while the full was done.
Also, compulsory insurance at 99 for 4 days (debit card), whereas I had already paid for insurance via the Expedia website.
Scandalous !!! Confirmation no. R19-206564
This business uses methods that are akin to scam! They are incompetent at all levels: they ask their customers to wait 48 to 72 hours for the sending of a simple corrupt document, which does not open ... rolls you in the flour using employees who speak French backwards (North Africans who call themselves Sophie, Michel ... is it integration or disintegration?) ... in short, they do not reimburse you anything and continue to practice in any impunity. What is the state doing in the face of this kind of scam? Where are the institutions that report this kind of scam? What about the DGCCRF? Well, I think the country is in a sorry state and that I will have to leave it quickly, before the Riots ... this is just one more sign in order to create even more injustice ... A homeless person who bursts in the street, it is normal and it does not bother anyone, it is part of the system .. It is really difficult to support all these criminals who allowed and still allow this. Expedition junk, disappears forever.
Too bad, impossible to pay with a gold card master card! that lost time
Bjr We had reserved resa nr 7521006897711, on February 22, 2020, 2 flights AR ParisOrly / Marakech Go 4/04 and Return 13/04. Taking into account COVID 19, the company Raoyal Air Maroc canceled all these flights of course.
We have therefore requested a REFUND under Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004, establishing common rules for compensation and assistance to passengers, in the event of refusal of boarding, cancellation or long delay of a flight ...
These rules are clear for an extraordinary event like COVID, it is the reimbursement that applies and within 7 days!
Well, we are told that R A Maroc does not want and wants to give us a credit, which we obviously refuse.
Then after 6/7 Tel calls exchanged with them (they call us every time because they are reachable) they end up telling us that if we really want a refund, it will be under company conditions as if we had canceled our own theft, that is to say a loss of more than 600 on 1100 of the price of the tickets is a real scam!
EXPEDIA is unscrupulous because they want to keep our money unduly
I DO NOT RECOMMEND THIS TOUR OPERATOR AT ALL!
To summarize, they are thieves, they are wrong in the dates and no refund possible. To flee SAV nullissime and clears of all
1. Service which charges without the customer's knowledge because bank data kept (procedure in progress), too bad it is missed because the calls are recorded and I am a lawyer ...
2. Scheduled flights with stopovers, discover within 24 hours of the flight that their flight is canceled but that the first part of the trip is canceled without being notified (?) Flights: Paris-Frankfurt / Francort-Milan. Franfort Milan canceled but Paris -Francfort maintained. What interest !?
In any event, I assigned them. I advise you to avoid this service at ANY PRICE.
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