Norbet Balardi

Review of Expedia France

Bjr We had reserved resa nr 7521006897711, on Febr...

Bjr We had reserved resa nr 7521006897711, on February 22, 2020, 2 flights AR ParisOrly / Marakech Go 4/04 and Return 13/04. Taking into account COVID 19, the company Raoyal Air Maroc canceled all these flights of course.
We have therefore requested a REFUND under Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004, establishing common rules for compensation and assistance to passengers, in the event of refusal of boarding, cancellation or long delay of a flight ...
These rules are clear for an extraordinary event like COVID, it is the reimbursement that applies and within 7 days!
Well, we are told that R A Maroc does not want and wants to give us a credit, which we obviously refuse.
Then after 6/7 Tel calls exchanged with them (they call us every time because they are reachable) they end up telling us that if we really want a refund, it will be under company conditions as if we had canceled our own theft, that is to say a loss of more than 600 on 1100 of the price of the tickets is a real scam!
EXPEDIA is unscrupulous because they want to keep our money unduly
I DO NOT RECOMMEND THIS TOUR OPERATOR AT ALL!