Malika Rezzoug

Review of Expedia France

I have to put a star, BUT expedia deserves ZERO st...

I have to put a star, BUT expedia deserves ZERO star.

Expedia.com makes fun of the customer, only cares about their cash flow, is an unspeakable Berlin Wall and of course I wouldn't advise ANYONE to buy anything from their site.
As long as there is not the slightest problem, the booking facility offers are attractive. As soon as the customer needs to listen and react, the window collapses and you will find yourself alone in front of a juggernaut that puts poor level agents in front of destitute and angry customers by dint of being walked around and cheated. .
Globalization at its height of depersonalisation and absolute inefficiency.
Yep, I'm furious. I book and pay a tidy sum for a trip and when the airline unilaterally decides to cancel its flights, I find myself in total solitude, begging, explaining, re-explaining dozens of times (yes, if I swear to you , dozens of times), my situation, my indignation, my anger, even my fury at seeing myself wandering shamelessly, without an answer, without a solution, without reactivity, and without ANY direct contact possible with a manager empowered to make a decision for provide the expected help.
so expedia would only be managed by level 1 agents with no power and no emergency procedure? It's pretty scary for a tour operator who sends thousands of people all over the world, right?
What would happen in the event of a SERIOUS problem? well ... the client should take care of himself. expedia is only a (poor) provider, expedia does not have the power to discuss with its (poor) providers ... and above all, expedia has a lot of customers, so losing one or two in the process ... What a story. Expedia doesn't care about the customer. Expedia makes money by connecting providers with customers ... but does not return that money when trips are canceled by those same providers. Covid or not Covid, that is not the question.

EVERYBODY suffers from this health situation. Customers ALSO.

IN SHORT. If you want to travel and fend for yourself when a problem arises:
- either you go through expedia, and you get NOTHING and you will spend hours of discussions and reminders (and have an excellent phone plan !!!)
- either you take a dry flight via an airline and you book on booking.com or AIrbn'b, and you will get MUCH BETTER, by doing your own thing with these sites which are much more careful that it is one of the customers. 'other.

A good hearer ....
I have to call them back for the umpteenth time after waiting an umpteenth time for someone in this awful nebula to call me back