Essendon Mazda Reviews

Totally satisfied and felt very comfortable with professional and down to earth customer service at
Mazda Essendon Fields Sales -Peter.

Was told to drop car off at 11am and it will take 1 hour. When i got there i was informed my car would be there for 5 hours. I had my 2 kids under 2 with me as i thought 1 hour i would just go for a walk. Had i been told 5 hours i would have organised to be picked up as it was my car was not ready till around 5.20pm. Maybe just inform people when car is being booked in.

I won't harp on too long as our complaint has been escalated to the ACCC for investigation. Took car in for service and dash cam broken. Long story short but we have been accused of being liars, given incorrect and deceptive information and received the most disgraceful display of customer service I've ever experienced. If I could mark you zero stars I would. DO NOT BUY OR SERVICE YOUR CAR HERE! We look forward to your response to the ACCC investigation

Can't fault the excellent customer service from the guys at Essendon Mazda and in particular Craig Parker our salesman. His relaxed laid back approach to the sale of our Mazda CX3 made us feel very comfortable and not under any pressure.

We negotiated a deal for a new Mazda3 with Nick Rerakis and were pleased with the consultative sales approach taken & the absence of the stereotypical hard-sell you usually get. We came prepared both with regards to the exact model & the maximum price we were ready to pay.

Had my car sitting in the dealership for more than 4 days because they were "short staffed" and couldn't organise a time for me to pick the car up... I had to drive a rental while I waited. Not good enough for the price I was paying!

One word to describe Essendon Mazda...EXCELLENCE! I would like to sincerely thank Peter Sokoleski, Hai Truong and Henry Kerr for giving me an excellent experience in buying my new Mazda3! These gentlemen were extremely patient with my queries and happy to take the time to have even have a coffee with me before and after the purchase! I would very strongly recommend everyone to buy a car from this dealership (and yes I am a client from the Keilor Road days!) as they are patient as saints and very knowledgeable about the Mazda brand. I consider Essendon Mazda as part of my family as this is one of my important milestones in my life! Now, I'm looking forward to driving this lovely car and dealing with your awesome colleagues at your service department!

Nick made my experience of purchasing a brand new car fabulous! I would recommend anyone to go and speak with Nick when purchasing a new Mazda.

Purchased a cx5 early 2019
Very happy with the car
The sales person Nick was very helpful

It's amazing how they give you a discount on Xmas, and they are REALLY nice people they said that they want us to be happy

I was replacing a 2014 CX-5 Maxx Sport with a 2019 CX-5 Touring, and Essendon Mazda's price was most competitive.

I found the overall experience very pleasant, Sylvanna the sales person knowledgeable and competent. She followed up a couple of times after the initial contact, but didn't badger me.

Laura, who delivered the car, was particularly helpful, explained the features superbly, and I suffered from 'information overload' when she'd finished.

I thought the shroud and bow a nice touch, a little over the top, but for somebody buying their first Mazda, probably very impressive and appealing.

I've bought so many new cars that it's not a big occasion for me, and all I want to do is get in and drive it away, but with cars' increasing complexity, a good briefing of the features was welcomed.

I understand that dealers are constantly finding ways to satisfy, even impress, their buyers, and the shroud and bow certainly has the ability to do that.

I found the ride very hard on the drive home, not consistent with my test drive, and was disappointed, on checking tyre pressures, to find them to be 40/41 psi, 7/8 psi above the recommended pressures. It's only a single item, very evident, but I did wonder if there were other items, not as evident, missed in the predelivery inspection, but the overall detailing seemed to be a very high standard.

I'm sure I'll be just as impressed with this CX-5 as I was with the previous model.

Overall, I'd give Essendon Mazda close to a perfect score for the total experience.

Bad experience today at Essendon Mazda in 2016 we bought a new GT Mazda 6 they pushed us to buy an extended warranty which we bought in good faith believing it was the same as new car warranty that what they made us believe today we went there as the rubber seal on the driver side only to be told the trim not under warranty the engine yes not the trim after we had few words with a service manager I was told not to go there anymore go to a different dealer after speaking with Mazda Australia the extended warranty applies only to Essendon Mazda si that means we have forfeit 2 years of warranty nice one Essendon Mazda

A HUGE THANK YOU to the team at Essendon Mazda for the amazing service during the purchase of our new car. Reece was awesome! Gave me so much information and was so patient with the myriad of questions I bombarded him with, and managed to explain very technical things to me in a clear way that I could understand simply, thank you. Also a HUGE THANK YOU to David for the amazing help he gave me with finance, made it so seamless and easy. I highly recommend you find Reece in the showroom when purchasing your next car as he is unlike any car salesman I have ever met. Again, to all at Essendon Mazda, Thank You....just wish I could give more stars

Nick was fantastic to work with, would highly recommend him above any other sales person. Essendon Mazda had the best customer service and the most competitive unbeatable price! Would highly recommend purchasing from them. Made my first car purchase so easy!

Wonderful experience. Just bought a brand-new Mazda 3 GT25 Astina. Thank you Reese & Stacey for your professional & helpful service throughout the process. Highly recommend Essendon Mazda if you are after a new car!.

Just visited this dealership today, excellent customer service from Peter S and Hai ! Both were really accommodating and patient, all questions were answered thoroughly and I am extremely happy with my purchase. They made my buying experience easy and gave me the best, unbeatable price. Would definitely recommend this mazda dealership !

Great experience buying my new Mazda CX-5 at Essondon Mazda. My sales consultant Reece was extremely helpful and was always responsive in answering my questions. Everything related to my car was in order on the day of collection. A smooth and nice experience in indeed, would definitely recommend to my friend and co-workers.

You get the full service treatment which is nice when you want a loaner car and you get your car back vacuumed and washed, but be prepared to pay the sometimes eye watering premium price.

Always busy at this dealership, which is a good thing as we couldn't probably afford a cx9 anyways haha. Reception was very polite. Unfortunately in our 3 visits we waited over 15mins and ended up going across the road.

Today we received the absolute best service at Essendon Mazda. We are a young family looking for our first family car and they made our dream a reality, went above and beyond for us. Thank you to the whole team, we will definently be recommending you to our family and friends.

All the staff at Essendon Mazda were very efficient warm and friendly the whole experience was conducted with the utmost courtesy
Thank you

I purchased a Mazda 3 in 2011. They were very helpful and friendly when we purchased the car, we serviced the at every 10,000 at essendon mazda so we do not void the warranty.

But when we had a major problem with the car, they would not fix it under warranty. My car was at the service department for 2 weeks and they would not give me a loan car, even though I have 2 young children. They just did not care.

I would never recommend anyone to purchase a car from Essendon Mazda or service there car there. They just don't care, they just want your money.

I just bought a car from Ozi and I can't speak highly enough of his service. Buying in COVID times was tricky but Ozi made everything easy - all I can say is 'Thanks'!

Picked up New Mazda CX-30 Nick Rerakis was our sales consultant for the second time in 3 years, we appreciated the no BS sell, no high pressure answered all our questions, will continue to deal with Nick when purchasing a new car at Essendon Mazda.

Gale (second time) Happy Customer

I have had great experiences at the Mazda Dealerships I ve been to, but Essendon Mazda goes above and beyond to give you the best customer experience possible. All of the staff are organised, switched on, professional and friendly. I even missed the curtesy bus to the train station one time and the service department manager personally gave me a lift to the train. I would never go anywhere else and it makes me want to always drive Mazdas in the future. Great cars and they offer express services which are so convenient and the service prices are kept low. Thanks for the great service!

A bit confusing driving in to the service department. It is like a drive through service, I worked as a mechanic for a dealership and this was quite new to me. Need a sign or something for newbies.

Comfortable wait area and the local bus service is great.

Very bad experience with Essendon mazda I bought mazda cx5 about 1 week before and I found so many issue with my car and the main issue is so many wrinkal and crack on front driver leather seat and many more I spoke with staff but they are not giving response I think they are only believing to sell the car and that's it
Personally not recommended to go Essendon mazda

We had a lovely experience with our recent purchase of Mazda 3. Mandy was very kind , professional in her approach and made sure the process went very smooth. The delivery of the car was as scheduled . Very professional . Thanks Mandy.
Cheers-Chetan Bhardwaj

You buy a brand new vehicle thats reliable but no matter what your always going to have issues come up. Going on 6 years for my cx5 diesel maxx sport on 116,000 and had some issues come up nothing too major but its all about the after care support you recieve thats makes a world of diffrence to the brand and dealership you choose to purchase your vehicle from. Without blinking an eye i would again purchase my next vehicle from essendon mazda as the aftercare service was absolutely 5 stars. I wish i could give them a higher rating. Paul and Christina from the service team made me feel like a VALUED customer! Keep up the great work guys

Very heplful staff. Dropped off the car for a service

Great service from Essendon Mazda. Finished service before estimated time and on budget.Chris the shuttle bus driver took me home and picked me up again to pick up vehicle. Very Happy car runs like new after 3 years of Essendon Mazda service.

This is the poorest service of any car dealer I have had to deal with. I called up for a quote last week, didn't receive it. I then called this week to follow up as maybe the email address was taken incorrectly (gave the dealer the benefit of doubt). Today I still have not received a quote. Called to speak to the manager, unavailable to speak to me. Well you've missed out on a sale of two utes mate. We have a fleet of 15 cars that we update regularly. Very very poor customer service. And this isn't the first time I've experienced this at Essendon Mazda.

My first experience with Mazda and my first in buying a brand new car. The guys at Essendon Mazda have made it a great experience so far. Fantastic service from everyone I have dealt with, especially the sales manager. Very open to negotiate the best reasonable deal, and provided so much flexibility, including providing me a loan car until my new car arrives. I would definitely recommend anyone considering a Mazda to come see these guys. Hopefully the new car itself continues to live up to this great first experience.

The Team at Essendon Mazda were fantastic, courteous and professional. Delivery of our new Mazda CX-3 Akari LE was as promised. Particular thanks to Adam who went above and beyond as well as Sylvanna, Nathan, Rhiannon and Katherine. I highly recommend the Team at Essendon Mazda for anyone looking for a great deal on a new car. We love our new car. Zoom Zoom.

Essendon Mazda have professional, friendly and helpful people from reception, sales, finance and delivery of vehicle! Very happy customer!

It s was a great experience to deal with Ozi at Essendon Mazda. He is a wonderful customer service manager. I highly recommend Essendon Mazda for best possible deals for new car and even better deals on demo and used cars. If you need great cars, visit Essendon Mazda and ask for Ozi.

Terrible customer service they said there was a bus service been sitting here for an hour and twenty still no bus i wounder how long it will take to get back here this afternoon waste of a whole day very frustrated and fuming

I was ready and excited to buy my first brand new car after my previous one was written off. I knew exactly what I wanted and after looking around and making a few enquiries for 2 days we locked in an awesome deal with Nick from Essendon Mazda at 5pm on a Friday! It was an absolute pleasure doing business with Nick, he made it a quick, easy and enjoyable experience. I couldn't be happier with my purchase!

Thanks Essendon Mazda!! I was quite daunted at the prospect of buying a new car, but Craig and the whole team were excellent to deal with and made the process easy and enjoyable

Rude and arrogant sales person. Learn a little about customer service. No one is going to spend thousands of dollars buying a car from you guys while being treated like trash. Total waste of time and disgusting behaviour.

Buying a car is stressful enough, but buying during stage four lockdowns is REALLY crazy! We originally were going to buy through a different dealership, but we felt really pressured and uneasy about the whole thing and ended up cancelling the sale. Lucky we ended up at Essendon Mazda! Ozi, from start to finish, was helpful and informative but without any of the pushy sales tactics. We are SO happy with our Mazda3 and feel we got a great deal. We will definitely be using Essendon Mazda for any future car needs. Thanks again Ozi!

Fantastic service overall, congratulations Essendon Mazda for making my experience so rewarding and excitting with the purchase of my new Mazda Cx3! From the moment we walked into your dealership I felt welcomed with professional staff and Mr Nick made my day successful and fulfilling with his knowledge and time explaining in detail. Thank you Nick well done!

What a great purchase experience from Richard Di Sipio and the Mazda team. If you are looking for a vehicle Richard is your go to man. A++

I recommend Craig Parker at Essendon Mazda without hesitation. He was very helpful and courteous and I am very happy with my Mazda 3.

A big shout out to Rita in service at Mazda Essendon Fields who provided a loaner car when a warning light came on in our BT-50 after travelling down from Newcastle. Thanks for the rescue Rita, it is greatly appreciated. You have gone above and beyond for us.

Too much professionalism kicks casual buyers out ... People don't wanna feel to have chat with robots.......

Outstanding Customer Service at Essendon Mazda, thank you for making my purchase a special one !

great people to deal with , thanks to everyone at Essendon Mazda

Excellent customer service , nice and friendly staffs. They were flexible with my budget limits and helped me to buy what I wanted so I really recommend Essendon Mazda for anyone who thinks about a good experience in purchasing a car :)

Essendon Mazda are customer focused, professional and honest. Paul, Nick and Jai made the experience of buying a car painless.
We'll definitely be back when we're ready to buy again. Thanks guys!

I service my car here and they are fantastic. I was previously going to another Mazda for servicing and wasn't happy. Changed to Essendon and couldn't be happier. Organised and professional. No issues. The waiting area is also very comfortable with coffee/tea/biscuits, and they provide a shuttle service locally as well as courtesy cars.

Extremely happy with my new purchase of my Mazda CX3. Great customer service and super friendly staff at Essendon Mazda . Thankyou Reece for making my purchase easy .
Sue

We could not have been happier with the service provided by Nick at Essendon Mazda. We were quite uninformed when it came to buying a car and so it took us a little longer to finally make the leap but Nick was so patient throughout the entire process. He was not pushy to make a sale and was already there when we had further questions or queries. He went above and beyond for us throughout the entire process and was hilarious and professional the entire time. It was fantastic purchasing this car with Nick and he made a regular transaction an enjoyable experience! We highly recommend you get in contact with Nick at Essendon Mazda if you are looking to buy a car.

Super helpful and friendly team! Happy with my new car

Just picked up the Mazda CX5 this week couldn't be happier. The team at Essendon Mazda were fantastic to deal and special thanks to Reece who sealed the deal. The attention showed by Reece on delivery was outstanding.

Went to Essendon Mazda as a quick stop before going to Hyundai to buy an entry level car with as many features as possible. I had already conducted some research online so roughly knew what each car I was interested in had on offer. In the end, I never made it to Hyundai. I dealt with Fred at Essendon who seemed genuine and helpful and two hours later on one Sunday, I had signed up to buy a Mazda 2 Maxx Sedan. As it was a new car, shipment of the vehicle took some weeks which I was well aware of and Essendon Mazda have been courteous and professional throughout this process. I picked up my car on Xmas Eve where Fred went through all the features and components of my new car and I was on my way. Dealing with Essendon Mazda has been easy and efficient and everyone in my social circle has commented on not only how great my new car looks but also what good value it is given how much I paid. Too easy and thanks to Essendon Mazda!

Great experience, friendly and not pushy thanks Reece we enjoyed the whole process of buying our new zoom zoom

Would not recommend this place.Sales are rude , no selling skills.

Was accomodated at the service dept even without a booking as our car suddenly wouldn't start and needed a jump start from racv. Lady at reception (servicing) was lovely. Chris the complimentary bus driver was very friendly - dropped me off at home and picked me and my son at school. Brad was also very professional. Battery was replaced under warranty. Got our car the same day. Thank you Essendon Mazda!

I purchased my Mazda 3 from Essendon Mazda two years ago and after an accident I needed a new car. I looked at a couple of other brands, but what brought me back was the safety features of the Mazda. I didn't buy another Mazda 3, but settled for a Cx-3 and I am really happy with it. Pino, Slyvana and Laura were great, especially Pino and Laura with understanding I couldn't take possession of the car once it came in for a couple of weeks. I would happily recommend Essendon Mazda to anyone looking for a new car

Thank you Essendon Mazda and especially Reece Rodrigues, our Sales Consultant, dealing with Reece was a great pleasure, very professional and extremely helpful. Our third car through Essendon Mazda and I could not be happier, just love my new car, thank you Reece,
Regards Yvonne Joggi

Final Edit: After a very prompt call to find out what had occurred, Todd (Service Manager), arranged for my vehicle to go into Essendon Fields Mazda today for a check over and service. Upon review of the drive belt , he acknowledged that it should ve been replaced earlier and has subsequently reimbursed me for my out of pocket expenses from last Friday. Todd has assured me that his staff are now fully aware of the need to check the belt during routine services and I feel confident that he will have the service department back up to standard quickly. Thank you for your assistance and quick response Todd! (Rating changed from 1 star to 4 Stars)

Edit: The Manager has been in touch very promptly to try and look into and resolve this issue. He was very courteous and professional, listening to my concerns and suggested I bring my car in so he could look at it. I will take the car in for a review of the issues to attempt to determine what led to this and update here accordingly.

I ve been coming to Mazda Essendon Fields for many, many years (on to my third Mazda), and I ve noticed the servicing has slipped over the last couple of years... Today I was driving through country Victoria (42 degree day) returning home from camping when the air con suddenly stopped, the battery light came on and the car lost power. By pure luck I was driving through a town at the time so able to get shade and phone service for RACV. The lovely RACV man found the problem in seconds - drive belt snapped in half, when taken out it was full of cracks and RACV man astonished when I mentioned the service in November - advised it has needed replacing a while ago. Battery also needed replacing as completely dead due to the lack of drive belt, and he was shocked by the amount of acid on the battery ( that should be rinsed off each service with some boiling water ) which had corroded the cover that holds the battery in place. This is not the kind of lack of servicing I expect from Mazda Essendon Fields.. Am very angry as this could ve killed the car completely, or worse - happened where I couldn t get help.

we were fortunate to buy a vehicle from essendon mazda it has to be the easiest car we have ever purchased from the start Reece was most attentive to wifes needs down to the last detail i think it took maybe half an hour all up to do the deal she was satisfied with
then we go to David in finance /accounts easy as to deal with
then we wait for pickup . Friday arrives the big day
first car is ready at the time required
Reece is on leave so Nathan fills the void very obliging
enter Pino for mazda vehicle induction if there is a man more informed i am yet to meet him he was fantastic nothing was too much trouble
this is not a paid testimonail only a truthful account of this dealership
would not go anywhere else in future and then nathan follows up to see we are still happy not happy man, elated with our cx3

Was lucky enough to test drive the brand new CX-30 for a week recently. I m not really a car person but I was super impressed with the space and the features. I have a toddler and having room to get him in and out of the car seat, plus having a hands free option and push button operation for the boot is brilliant. Also I really like the display functionality. The speedo projects onto the window which means you don t need to look at the dash while driving (really safe) and controls for radio, voice activated phone, etc were also really user friendly. Plus it drives really well and is easy to park. Definitely recommend as a family car, that has lots of space, but is still small enough to easily park in the inner city (I live in Brunswick East but am always driving around Carlton and Fitzroy). Loved it!

Just bought a Mazda 3 Maxx from this dealership and have had a wonderful experience from start to finish!
Nick Rerakis was my Sales Consultant and he was fantastic! Passionate, knowledgable and overall a great bloke to deal with.
Nick helped us seal the deal with a great price and went over and beyond to deliver me my amazing car!
He took his time to demonstrate the many wonderful features of the Maxx on handover and made sure that I was happy with my new investment.
Thankyou to all the team at Essendon Mazda...and thankyou Nick!

Poor customer service sales consultant couldn't be bothered to provide any information or help us decide which model suits us the best and told us to do our own research.

very good buying experience to buying new car
services was good.

Great friendly stuff willing to help find you tge best car for you.

From the moment I walked into the dealership to the moment I drove away in my brand new Mazda, Reece from Essendon Mazda made sure my experience was a smooth and easy process.
I will definitely be coming back in the future.

Recently purchased a 2020 Mazda CX5 GT from Essendon Mazda and I would have to say their service was first class. They were great to negotiate with in terms of reaching an agreeable price on the car and prompt on delivery. We were extremely happy upon receiving our car and I would highly recommend them to anyone in the market for a new car. Many thanks to Adam and Reece for their professional and attentive service.

Hai and Peter were absolutely great to deal with. It was very refreshing going from another Mazda dealership in Melbourne to Essendon where the service was outstanding. I was going to buy a used or Demo vehicle, but after the deal we were given it was a no-brainer! Thanks for looking after us Hai!

Had to take my car for a recall and customer service was excellent. TV in waiting area helped

I recently purchased a car from the used car team at Essendon Mazda and wow, just can't believe how truly wonderful my customer experience has been. I am so impressed! I've been to a few other dealers to look at my choices, so I've seen and experienced my fair share of arrogant and unhelpful customer service recently. The manager Jason and the sales rep Ozi looking after me were top notch and provided the best car sales service I've ever had, they went the extra mile to ensure everything was to my satisfaction. These two guys are the best brand ambassadors for Mazda I think anyone can ask for. Would highly recommend to all my family and friends. Thanks Mazda! :)

Dealt with Pino who was extremely helpful. He got us a good deal on a new CX-5 Akera and his professionalism was great. Would highly recommend speaking to Pino if your looking for a new car.

Had such a great experience with essendon Mazda. Thank you Sylvanna and Carmen for your help and expertise. We can t recommend you both highly enough!

Fantastic! Great to deal with and they lent me an almost new car for the six days my own car was in for servicing free of charge.

I've been a customer for over 9 years at Essendon Mazda but will never take my vehicles there again. Seems like they are only interested in taking your money for a service, anything else is too hard.

I have booked twice to get my interior light replaced during the service and both times the work has not been done. Last time I called to confirm that the part will be there. I was assured it will be done and never was. I now have to wait over 1 month to get a globe replaced. Pretty average service.

Peter Sokoleski has been a delight to deal with, we could not have been happier. He is better than your favourite waiter at your favourite restaurant, not like any salesman we have dealt with before. Well done Peter!

We had a great experience with Ozi who helped us with buying our used cx5. Very informative, matter of fact and an easy, no bs experience! Highly recommend

My wife and I recently purchased a 2018 Mazda 3 Touring from Essendon Mazda and we're absolutely delighted with the service we received. Paul Gelsi in the sales team looked after us (Laurie had originally spoken to us the week before but was away the weekend we purchased) and Paul from finance helped sort that part out. We've just had our first 1000km check up and love the car and are amazed at the quality of service we received from everyone at Essendon Mazda. Will definitely come back here when we're due for an upgrade and will recommend to all our friends and family looking for a Mazda. Thanks again!

Be careful, once you service your car here you got to make sure what they say in the invoice is what you agreed upon. Service department said " i have a weak battery" I told them I have no issues with my battery, i also have a battery indicator in my car, telling you if its weak or not by the voltage. Then I noticed things were written on my invoice service papers claiming i said no to a battery change and they wrote in the invoice my battery is weak and needs replacement. why write that? When i wasnt informed. Thats deceiving.

Also i noticed that they didnt even check my car properly. How I know? I went to a different dealer for second opinion and they said that there is a problem with my front right brajes. It wasnt not unclamping and clamping properly. Keep in mind this was 2 days after my car was serviced by mazda essendon.

I guess they dont inspect your car? They just tick your invoice saying yes yes yes ? Without inspecting? I call that dangerous and careless.

I have bought this car new at this dealer and serviced it there every 10,000kms. I guess they are nice when you buy a car but when its service time they are dodgy and dont even inspect your car 100% as they should. I wonder if they even service your car properly or is it dont by apprentices. To save cost.

Bad for thrm, i bought another new mazda but at city mazda, got a better deal and staff were more friendly unlike essendon mazda.

If you want dodgy service and staff to rip you off and treat you like you are dumb trying to squeeze money from you. Come to essendon mazda.

Ill make sure ill tell people my experience at this dealer.

"dodgy service department".

Wait till service time and things go wrong, good luck.

Couldn't have asked for better service. Was interested in the CX5 and was given a test drive promptly by Craig which was much appreciated. Nothing was too much trouble, was given the different options with the vehicle and got the car for the price I wanted. Very professional service from all concerned from Craig, Rhiannon and Sylvanna. Would highly recommend them, and Essendon Mazda to anyone. BTW, the car is brilliant!!

Been ringing the service department for 20 minutes - NO ANSWER. So I thought I would ring their main showroom number. Rang 5 times - NO ANSWER. I've moved on and organised someone else.

Untrustworthy and poor customer service

Overheard a conversation a friend had with the service department on speakerphone, where staff were abrupt & promised things but did not deliver.

Another reason why I drive a German car :)

NIck and the staff at Essendon Mazda are AMAZING, made me feel very welcomed from the moment l walked in the doors. Thank you so much guys love my new ZOOOOOOM ZOOOOOOM

Craig Parker was so easy to deal with. His approach was first class and didn't give us any grief from start to taking delivery. All car salesman should be like him
I would recommend Essendon Mazda for Avery fair deal without the hassles.

Was planning to give 1 star but a salesperson half effort attempt to "assist" will get another 1 for effort.
Went in on Sat late arvo to take a quick look after spending some time at Airport Mercedes. Went into the showroom at about 4.20pm and sat in the STouring CX-3. Right next to the car is a desk with a dude sitting there looking real bored and every attempt to get his attention failed even after making eye contact. Maybe it's time to head home and he has met his quota for the day.
The 2nd star salesperson came around with some interest but were simply making conversation as he was not following up on any of my replies. Asked if I could take it for a spin even after stating that I know it's kind of late and his response was "you could". Nothing after and he simply followed me around for the next 5 mins. Asking closed questions just for the sake of letting me know that he's still around. How about offering me to take it for a spin?

Had the pleasure of dealing with Craig when we purchased our new cx-5. He was perfect to deal with and we could not be happier with the car and the service we got from him. Our next car will be from Craig too.

Great staff, very helpful.....only place I'll go to buy my mazda cars

I rang and made appointment. When I brought my car in they didn t have the booking noted but were very helpful to accomodate their mistake. They did a full service and returned the car in a clean condition. However, after driving I noticed the window wiper fluid was empty. I checked the notes and they did inspect the fluid and flushed it and claimed to have filled it. I rang and told someone would call me back. They called me back 2 days later and apologised sincerely. They have offered to send some window washer solution or sachets to me.
I am glad they offered to rectify the issue.

Bought my car from Essendon Mazda. Highly recommend Ozi for all his help and great customer service.

Modern new dealership. Staff are OK, there when you need them, unobtrusive when we just wanted to browse. Not many secondhand cars which was what we were really interested in.

Showroom is good. Staff are courteous. Nice location.

Worst Dealership MAZDA has!!
Extremely rude and unhelpful!!
Dont care what other dealership has agreed to. Mulgrave dealership finds a fault and asks to get it rectified anywhere in Australia!! Essendon Mazda conviniently declines of there being any fault and asks to get back to the orginal dealership if still concerned!