Ross Martin

Review of Essendon Mazda

I was replacing a 2014 CX-5 Maxx Sport with a 2019...

I was replacing a 2014 CX-5 Maxx Sport with a 2019 CX-5 Touring, and Essendon Mazda's price was most competitive.

I found the overall experience very pleasant, Sylvanna the sales person knowledgeable and competent. She followed up a couple of times after the initial contact, but didn't badger me.

Laura, who delivered the car, was particularly helpful, explained the features superbly, and I suffered from 'information overload' when she'd finished.

I thought the shroud and bow a nice touch, a little over the top, but for somebody buying their first Mazda, probably very impressive and appealing.

I've bought so many new cars that it's not a big occasion for me, and all I want to do is get in and drive it away, but with cars' increasing complexity, a good briefing of the features was welcomed.

I understand that dealers are constantly finding ways to satisfy, even impress, their buyers, and the shroud and bow certainly has the ability to do that.

I found the ride very hard on the drive home, not consistent with my test drive, and was disappointed, on checking tyre pressures, to find them to be 40/41 psi, 7/8 psi above the recommended pressures. It's only a single item, very evident, but I did wonder if there were other items, not as evident, missed in the predelivery inspection, but the overall detailing seemed to be a very high standard.

I'm sure I'll be just as impressed with this CX-5 as I was with the previous model.

Overall, I'd give Essendon Mazda close to a perfect score for the total experience.