My mother is a customer of yours. She received a ...

My mother is a customer of yours. She received a phone call supposedly Entrust. They told her that her electricity was going to be shut down in 30 minutes for lack of payment. My nother is 84 years old. She called me on the verge of tears she felt sick to her stomach. My mother alwats pays her bills early. I called customer service. A ypung man named Manuel answered and checked her accounts she has two. They were current and he wrote down my complaint. I just wanted to make you aware of the situation.