This electric company is a joke...anyone I know I ...

This electric company is a joke...anyone I know I tell to steer clear of them. They charge for anything and everything they can legally and if you have an issue, they always claim their hands are tied and you have to get it figured out. I had an issue with paying at a pay station bc Internet was down and simply asked to have til the next morning just incase they couldn't get Internet back up and they wouldn't even help with that.