Joan Lambert

Review of Entrust Energy

I love getting the weekly electrical usage chart. ...

I love getting the weekly electrical usage chart. And it saved my electric bill and my new HVAC unit. But, I did not really watch it after my new unit was installed until I got my next month electric bill. It went from $119 to $243 in ONE month (and I've never had a bill over $180 even in the heat of summer). So I checked back on the weekly charts you send me, all to find that the day after my new unit was installed, my usage doubled! My bad for not checking the weekly usage charts instead of just saving them. As soon as I saw what was happening, I called my HVAC company. Their head tech found out that my new unit had been incorrectly wired and my heat pump was trying to heat and cool at the same time.