Read Wayne weng s review. Exact same story here. R...

Read Wayne weng s review. Exact same story here. Rick Pearshall was my sales rep. If they solve my issue I d be happy to take this review down.

Day 2 and no response. My sales rep Rick Pearshall says he can t help and that an account specialist will call me but no call was received. I called help desk and they said their manager will call but 4 hours later and no call. This is terrible what they are doing to small businesses.

Finally got a call from a representative. They offered to refund half of the money and generate a payment plan to pay it back. They refused to reduce the rate at all even though it was literally four times what I normally pay.

In addition to the payment plan they forced me to agree to a contract that would lock me in to into entrust provider until the full amount was paid.

I spoke to a fellow named Floyd on the phone and when I asked if I could speak to a manager to discuss the issue further he said she was the manager. I asked who he worked for and he said he works for the CEO.