We wanted to give up our membership during the leg...

We wanted to give up our membership during the legal renunciation period. Being in full confinement (April 2020), the telephone adviser indicated to prefer the email to the AR mail. We followed this procedure and subsequently checked that the termination was recorded. Only the withdrawals have continued and ECA is claiming the full year from us when it is they who owe us the money. And they relaunch .... to flee urgently. Thieves