They know how to take in time and hours, but the h...

They know how to take in time and hours, but the handling of claims for dog insurance is a horror.
No follow-up, his bogus apologies that they are on vacation and cannot process files on time.
Liars When we have them on the phone who promise to deal with the case the same day but a week later still nothing.
In short, I am going to cancel and go to someone else.