To flee!!!! If I could put 0 stars I would !!

To flee!!!! If I could put 0 stars I would !!
I took out insurance for my dog in January 2020, which cumulates health problems ... I am promised reimbursement of 90% of the medical procedures ..
I let myself be tempted! At the start of 2021 I realize that this insurance is no longer useful to me, and when more than it has been increased, from 29 when subscribing to 35 in 2021 ..!
I pay my bills by phone (or the attendant asks me for my card numbers! What is absolutely prohibited, normal is must be a robot .. anyway)
For several months I asked how to terminate, I was explained (send a registered letter, chick ..) when I was told in 2020, that we just had to call them and that the termination was done just like that!
So I decide to call them today, and they tell me I can't cancel !! Sorry ??
I am told that my birthday has passed and that I must leave for a year of engagement .. !!! Sorry ???
I ask how do we know this, and how could I be notified that my engagement date is due! I am told that I have received a registered document at home every month to remind me of my deadlines !!! Sorry ?? I say that I have not received anything, I ask if they have the right address, and yes, but no traces of the recommended !!!
Aaaaaah beh to send me reminders they are strong but to see if a recommended has arrived EVERY MONTH! no longer know how to do !!!
Band of big thieves! I am rehired for 1 year!
I ask my former call center agent, they tell me she has quit! Well no wonder not everyone is able to steal from people, and luckily !!