If you read all the 1 star reviews, you should see a pattern that most people call a huge red flag? If you turn down their warranty, they will ignore you for almost 2 hours. I had a bank check, also paying over half in cash. We ended up leaving after they couldn't figure out how to add a person to the title who wasn't on the check - Really (your getting paid in full, why would they care)? I called my bank, and they even advised me to leave - no joke (Navy Federal)!, 4 times they spoke to us for <5 minutes, left the area, and didn't return in under 25 minutes. After reading the reviews, I'm glad to go somewhere else!
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
The prices were the best around and I love that their inventory is all three years or less with low mileage. This fits exactly what I was looking for. The process was very smooth. I set an appointment and when I arrived, the car was waiting for me to test drive. I made my decision and they had the paper work completed in about an hour so I could drive home in my new car. They also handled my rental return so couldn't have asked for more. Great company and great staff. I highly recommend this dealership.
I had a great experience at this dealership due to the no haggling and up front pricing. Kyle Bryant was an awesome sales rep to work with and truly listened to what I was looking for and wanting in my vehicle purchase. He also did not overly pressure me into any of the "extra" products they offer. I would def go back and purchase from him again!
After 2 negative experiences at other area dealerships, I called Driversselect about a vehicle we found online. I had never really heard about this dealership but I m glad I called. I spoke with Trey who gave me more upfront, transparent information in 10 minutes than I received in several hours at the other dealerships. When I came in the next day, we found a no pressure approach and a seamless experience purchasing our vehicle. No bait and switch internet price that s too good to be true. Clean cars with clean CARFAX reports and a great staff, especially Trey. We re thrilled with our car and thrilled to have it without the headaches we had experienced elsewhere. Highly recommended.
When it s time to buy a new car or used one, it s always a daunting effort, as proven by the typical dealership attitudes. Both the parties bargain but gain nothing, a loose-loose scenario. But, DriversSelect stands out tall & bold from the crowd, keeping the customers honest and transparent with the best prices unbeatable elsewhere: a total win-win scenario. I was deeply surprised to learn that they are brutally transparent, no haggling around, no bait & switch. Best of all, none can beat their deals and all their cars are almost brand-new, look & smell new, less than 3 year old & < 30K miles driven. Thanks Mark for making the overall experience smoother, better and memorable. I n glad I found them, I d recommend ds to everyone!
Have purchased 3 cars now from here. Jeff Jewel has been my sales person each time. Fantastic customer service and my wife now wants one of the coffee machines they have. Now that the wife and kids are all in new cars...I'll be back when I get to replace my 20 yr old truck.
Not for the impatient person! Took over 5 hours here. Yes there is no negotiating so no haggling or managers to deal with so that part is easier. Howver, everything else about the process is more difficult because they keep most of their cars offsite. You don't come here to shop. You need to know exactly what car you want so they can order it from their lot and that takes 40 minutes. If you want to look at another car, it's another 40 minutes. Took over 1.5 hours to get car washed and ready to go. Overall the people are very nice but it was still as painful as ever to buy a vehicle.
Just want to say thanks to Josh Lopez and all of the staff at drivers select. Had a great buying experience. No pressure, no problem. Go here if you don't want to get drilled by some high pressure salesperson.
My experience has been less than fantastic however that is no fault of Drivers Select, issues on my end. The staff are all amazing and Salim has been more than accommodating. I genuinely appreciate all the help he has giving me, I will be a returning customer!
Zac Richards helped me find the perfect car for me. It took us almost a month but he was very patient in helping me find the perfect car with the perfect price and great financing. He was able to always answers all my question and was very kind to me. he brought me the car cause I live out of town with a full tank of gas and the car looking like new and smelling like new. helped me through all the paper work and explained everything in great detail. I would for sure buy for him again and recommend him to others for his friendly attuitde and thoroughly ness. Thank you for all your work. You have a great company and I great person working for you.
A co-worker recommended them and after visiting a couple of times to test drive. I met a salesman named Austin Chambliss (he s Awesome) and he and I have been communicating for about a month or so and he reached out to me a few times just to check on my and my family and to see how I was recovering from my accident. That alone says a lot about his level of customer service and professionalism. Well today we had an appointment at 1:30 and was out at 5:30 with keys in our hand and huge smiles on our faces!! Austin and Heather in sales, really worked hard to get us a good deal that also included extended warranty and gap insurance. Thank you driver select I will use you ll in the future and definitely recommend you guys to family and friends.
Driver Select was hands down the best dealership to buy a car from. Super easy and we didn't have to stay all day just to get a car deal done. Josh was my Sales Rep and he did a great job explaining how everything worked and showed me different options regarding payments and terms. Would definitely be buying another car from them!
Thank you Charles McCormick for making easier all the process of buying the car I wanted. Charles went above and beyond all my expectations. He helped me finding the way to make my budget fit the price incluiding the Ally protection plan I really wanted.. I bought the car yesterday and I came today to ask a question about the car. Excellent post-sale service. Charles really knows how to make a customer happy,
Bought my second car here a week ago. Worked with CHUK ALUKA who is a talented person. I had a great customer service experience. I am 100% satisfied with everything. Will highly recommend others to visit this place to find good deals when searching for a car.
If you want a low pressure sales environment for purchasing a vehicle, this is the place to go. Also the pricing structure is phenomenal in comparison to other dealerships. Very friendly and easygoing staff - I purchased my vehicle here and was very happy with the process!
Awesome Experience and customer service..the cars you see online is the car you drive.. all the cars were in excellent condition and I drove few... staff was awesome and patient.
Went to buy a car for my sister and the salesperson seemed to not be very interested in the entire process.
Also, had to bring the car back a week later because the breaks were squeaking. A few days later the breaks started making a crunching sound and I just decided to take it to a mechanic I trust.
Always wonderful! I worked with 2 people, Daniel and David. They were both very helpful. I started the process with Daniel and he was patient with me. Finished the process with David and he was very nice! Both were very informative also. This was my second time purchasing a vehicle with DS and it won't be my last!
DO NOT BELIEVE IN THE INSPECTION PROCESS. HAVE IT CHECKED BY DEALER OR OTHER GARAGE.
If you want a vehicle that's been completely inspected. DO NOT feel safe with these guys.
I purchased a vehicle approximately 6 months ago. Low mileage Durango that "looked" good. However, I began to notice a slip in the transmission and pulling to the right also was notified to bring my vehicle in for a recall from Dodge for something minor. To my surprise I was told the vehicle had been in either a crash or some kind of front end impact. I looked over the service history and sure enough the previous owner had brought the vehicle in for service due to front end problems.
I then noticed the tires and sure enough one of them had been replaced. Just so happened to be the one on the side of the damage. ( Obvious indication someone replaced the wheel and tire)
The damage was told to me that it was obvious from a mechanic perspective from Dodge. But driverselect team let it slip through there "inspection" process. So right now as it sits in the dealers garage i'm getting a bill because it was out of the 12k mileage warranty.
I called DRIVERSELECT and informed them of this situation. There words were
" Does not matter the vehicle history or the situation its outside there window to do anything".
Its been barely 6 months and now i'm paying for to fix what they missed and would never recommend them to anyone.
Very Poor experience, Selected a car, had my own finance from a Credit Union. Dealership refused to give any official document to the Credit union to process the loan. I accepted to go with one of the lenders contracted with the dealership, they asked me for impossible documents, I explained to them the documents they are asking for are impossible to get, they just refused to entertain. Clear case of discrimination termed as dealership practices.
Hensay Q. was the guy who responded to my online inquiry with a phone call. He wasn't pushy, but rather helpful and very kind. When we got to the location, only one of the vehicles we were interested in was on the lot, and instead of just saying he couldn't get the other one there, he personally went and got the other vehicle and drove it to our location while we test drove the first vehicle. Hensay never pushed, never tried to get us into something we didn't want....this by far was the BEST car buying experience I have EVER had. Also, the finance department was on point. We got a great deal, and we will definitely be back when we are ready to buy again!
Was surprised how easy of a process it was , our sales representative Roberto was awesome. He was very helpful when looking at the vehicles and explaining everything we needed to know . Would recommend to anyone to go here for purchase.
Excellent experience! Tommy was fantastic! Went over and beyond to help us. I'll share a few things that helped us. 1. Price is what it is. Love this! No haggling at all. 2. They gave more for our trade-in than KBB showed which was fantastic. About $1000 more. 3. Try to come another day than Saturday. It was really really busy. We had an appt which helped but still took a while. To rave on Tommy a little more. We found the SUV we really liked but it had a very obvious scratch on the back. We then went to look at the other ones they had but none were what we wanted. He asked his mgr and took the SUV we first liked to another dept where they sanded and did something else to it where the scratch basically disappeared! We were so happy and ended up buying that one. If it wasn't for that we probably wouldn't have purchased an SUV or not one we would have been completely happy with. So thank you Tommy for your excellent customer service skills!!
Had an amazing and easy buying experience with Bennie Cardona @Echo Park. He s exceptional! Bennie had tons of knowledge about the vehicles I was interested in, was patient with my odd questions & even got me the best warranties all UNDER my desired budget! Now that s a good sales associate! And I loved that Bennie was with me from the beginning of the whole process, no passing off from dept to dept, or sales person to sales person. He was there from start to finish when I got to drive my new SUV home. Thank you so much Bennie! You were so helpful & quick. We will definitely be back to see you specifically on our next purchase!
This place is awesome - they pay their salespeople a living wage plus commission so it s a fairly low stress environment. We didn t feel rushed or like they were hard selling us.
Dan was great and answered all our questions and stayed an hour and a half after closing time to get us in our new car. He was very gracious and even apologized for us having to stay so long when it was totally our doing. Will do business with them anytime we need a car for sure.
If I could give 0 stars I would. I filled out online finance application someone via email stated that they was going to contact me and I gave permission to run my app. That was almost a month ago. Never heard nothing but checked my credit and they ran my info 7-8 times for a hard inquiry which is bad for credit. Any who the same day I contacted Car Max, next day drove off the lot 2015 Chevy no money down with good follow and customer service.
We were not really looking to buy. Ryan called my husband Victor and was able to get most of the approval process done over the phone. Really Convenient and not to mention he was very professional. I highly recommend buying your next vehicle from Drivers Select and ask for RYAN.
I had a great experience buying my new car at Drivers Select. Nicole knew that I was coming in from out of town and had the car ready for me to test drive. A few hours later I was driving the car home to Houston.
Everything about the car was as promised. Nicole understood that I didn't want the extended warranty or paint less dent repair options and didn't push the point. I will definitely do back to Drivers Select when I need another car.
I bought a car from driversselect almost a week ago. I had a very smooth and nice experience and really glad with my newly purchased Hyundai Elantra. My salesman was Larry Pelky, very friendly, patient, answered all the questions I had, didn't have any problems at all with him, didn't push me to buy any extra insurance etc.. The dealership itself really large, comfortable and has enough space for everyone, free coffee, cacao, anything you want to drink.
My experience at DriverSelect was the best experience I ve had at an auto dealership. I saw the vehicle I was interested in online, spoke with a representative to set up a test drive. In the mean time I sent my buddy who runs a delearship the link to see if he could find a truck as nice, with hardly any miles, and also to see if I was getting a good deal. After a few hours my buddy called me and said to go drive that truck and get it, he couldn t match the price, mileage, or vehicle...long story short, Driver Select will get every referral I have, they re great!!!
I traded my Jeep Wrangler in for a 2018 Toyota 4Runner from this place. Overall, I would recommend purchasing a vehicle from Driver Select due to their great prices BUT I caution future purchasers of the time it takes without having an appointment.. 6 hours for me. Three of those hours spent negotiating because they sneak their Gap, Extended Warranty, and Accessories costs in the total when working up numbers... AFTER running your credit. So, you don t have the option (or you do if you want) to run away before running your credit. Be very careful and read ALL of the lines on the paperwork. We talked about potential numbers then I was happy with where I stood. They ran my credit and the total financing price was MUCH higher than I had anticipated. After 4 different negations, I finally got the manager to come out and work up the deal on the computer right in front of me and we closed the deal. Had this happened in the beginning, it would have been a MUCH faster process. In the end, I ended up with a nice vehicle with only 1 key and no floor mats (which I was not told about until I had already signed paperwork). The salesman gave me a package of new Weather Tech mats so that was fine. Wish I had gotten more for my Jeep or less off the car for simply sitting in there for 6 hours.
All I can say it was an awesome to purchase my new car here. Dan Dashch was great! You have one sales person from the first point of contact to the end of sale. No having to walk back to finance. It was quick and easy. Dan was very helpful and very patient. He did not make me feel rushed to make up my mind. If you check them out, ask for Dan!
This place is great! If you re looking to buy a nice, used car, this place is it! We drove from southeast New Mexico and it was worth it! Larry Pilkey was so nice, helpful and professional! He really made this experience great! He went above and beyond! P.S. I love my new Lincoln MKZ! We will be back some day! -Karla Smith
LaMarcus Reed was our experience guide and helped me buy my first car! He was very friendly open with us about the car. We had a lot of questions but he answered all of them easily and knew exactly what he was talking about. Thank you!
I had an excellent experience here a few weeks ago buying a preowned Rav4. Robert Patterson was my salesman and he was very quick and extremely knowledgeable. I didn t leave feeling like I had any questions or like I got a bad deal. I will be back for another car.
Useless customer service. I went in today to see a merc c300 for my friend. The agent is not at all interested to talk first, asked us the way of funding and he said we wont work with that xyz which is a lie. Took the stock number and told he will come back with the key. Came back and said they post the key and ordering it from Germany. If you dont wanna show it, its okay. Next time find a better excuse.
I bought the used car on 02/23/2019, and I drove on the refuge island on 02/27/2019 then I got the flat tire, I doubt the quality of the tire you provide to customers. Then I call customer service on 03/02/2019, he said he will call me on 3/4 , but it s already 3/5 I still didn t get any call, I just want to know cause it s still in the warranty, if it possible I can get compensation ..very disappointed about this
Just like last time, they are holding my GAP refund and won't return my calls. If you refinance or pay your vehicle off early the GAP $ is sent to driversselect. If you don't fight, they keep YOUR money. Crooks! Last time I went to the BBB and I guess that I'll have to do AGAIN to get my refund on my second vehicle. BUYER BEWARE, getting any service after you buy is IMPOSSIBLE and they basically steal what's legally yours.
Free Tacos, sodas and coffee while you wait. But you will wait.... In order to reduce wait time call ahead and have them pull up the car for you. They wont haggle, but their prices are below "trade in value". So basically you could buy a car and then go to another dealership later and they would pay you more for it. So you are getting a great deal. Talk to Matthew. He was great and answered all our questions.
I worked with Jeff, who was the absolute best! He maintained an incredibly positive attitude while working patiently to get me into the car I really wanted. He was thoughtful, insightful, and really took into consideration all of my concerns. Hands down the Best car buying experience ever! I would highly recommend you go see him at Driver's Select if you are in the market for a vehicle.
This was a great hassle free car buying experience. My best yet. Straight forward price from the onset, which was well below market value, great positive, upbeat environment, Jeremy was fantastic, I can t say enough about this group. I drove from Houston to Grapevine to pick up vehicle as it was such a good deal. Vehicle was exactly as advertised, beyond impressed. I d buy from them again in a heartbeat!! Easily 5 Stars and I m super pumped they re coming to the big H-Town!!
Marcus was awesome!!! He got me the car I wanted and the payments that I can afford. This is truly a different car shopping experience, compared to other dealers I've dealt with before. I was going to wait until November, but he went above and beyond to get me in the car I wanted sooner!! Marcus, you are truly an asset to Driver Select, and I'm glad that you aren't like most car sales mans that sell you fluff!!! Thanks again! I am going to recommend everyone to you my friend!!!!!!
Called and spoke to Tommy Calhoun. Ask for total walk out price for a certain car . One day passed no call . Called back and let them know about the situation with Tommy and asked for walk out price again the gentleman who answered said I will guarantee to have someone call you back in 10 minutes . Waited .... No call . Called back told them about the situation and asked to change sales person to someone else other than Tommy . The gentleman on the other side of the line who's name I did not get says that Tommy will take care of us. (Rolling my eyes ) I said to him .... look we are making a 3 hour drive to you and I need someone that I can depend on. I don't want to get there and then we can't get a hold of Tommy . The gentleman says Tommy will take care of you. Tommy calls us we tell him we are on the way he's short and rude on the phone . Note he knows we have total cash pay out for car but still rude . We take that risk because the car we were looking for in a particular color was in stock there . We get there and let them know we have an appointment with Tommy . We wait . They page him again . We wait . They call him again .finally I say just please give me a different sales person . They did and the guy tells me we are giving you *** as your sales person and the guy says "*** will be down faster than Tommy " I guess Tommy has a reputation. So we meet the new sales guy and we tell him which car and he goes to get keys and comes back and says the car you are wanting to see is having trouble . It wont start . The mechanics are looking at it right now . Im not sure how long it will take . In my experience I will never refer any friends and family to this place. Finally we see the car . Heaven help me . I drove all this way for this . Car claimed to have 20 plus thousand miles . It looked like it should have atleast 100000 miles. It reaked of cigarettes . Was extremely dirty on the inside that could have been cleaned up . It had cigarette burns. It was super scratched up . Tires were bad. Vinyl on driver door was torn . It looked really worn out . Its hard to believe that it was so low on miles and a 1 year old vehicle. Too top it off they try and charge you all kinds of extra fees. Inventory fees , some kind of fees for completely going through a check system to assure its a great working car . It looks like they dropped the ball on this one .Service is horrible . Buying a car should be a happy experience .I will never do business here again .
Just purchased our first car from Echo Park! Lenny was amazing!!!! He was very friendly, helped find the car we wanted and made the transaction super easy and efficient.
Chris Scheu at Drivers Select is wonderful! His calm, kind demeanor put me at ease for what should have been a stressful process. I'm very happy with my purchase and will be referring friends and family!
I had a great experience with driversselect. Ryan Terwilliger was amazing!! He went the extra mile, never wad pushy. Always took what i wanted into consideration, never put making a sale first!! He made me feel like he genuinely cared about what I wanted in my next purchase of a vehicle. Hr was overall a wonerful person to work with!! I most definitely consider using him and driverselect again, and i of course will be recommending Ryan!!!
Although we bought a car today at Driver select on 75 I left with a bad feeling. Our sales man, Paul, was great- however, when we got there to test drive the car it was not on site. They also informed us at this point it only had one key. Then, when they finally took us out to drive it after an hour or so of waiting for the car to appear, the key did not work. It was a push button car and the key worked neither to make the lights flash, nor turn the car on and although the key was present it said "missing key." Immediately I started to wonder if this was even the right key for this car and why they didnt they have 1 functional key for a 2 year old car with 16,000miles. After trying several new key batteries, and the key still not working, the key guy who happened to be onsite had a trick where he could get the car to start by holding the key up to the drive shaft. Needless to say our confidence was waning. In my mind this was not a workable option, even for test driving the car and I was starting to wonder if his was a stolen car. My husband asked to see a manager to see if a working key could be added to the deal we had already made, since the key they had seemed suspect. Unlike Paul ( who was very proficient), the manager, a gray haired man whose name I don't remember, came over to handle us. He immediately tried to turn things around: asking how long we had waited before we got to test drive the car- we hadn't gotten to test drive it we answered, because it didnt have a functional key and we asked one be a part of the deal. That was not with in his capability, but after hearing we had already paid a down payment he very generously said he could hold the car for 24 hours until they got the key reprogrammed. His attitude was very flippant. If customer service is their motto, he should not be their manager. I left and was very ready to get a car anywhere else, but my husband was tired of looking and ended up staying and waiting a couple more hours while they reprogrammed the key and ended up BUYING a second key. It's just disappointing when an experience that could have easily been smoothed over is not handled well, and now customers who could have been lifelong repeat customers (we have 4 drivers in our family and will soon have 5) and we're referred here bya positivereport from a friend will not be returning or recommending Driver select.
Robert was my salesman and he was beyond awesome!!! I was able to leave with the car I came here for in under 2 hours. If I could give him 100 stars I would.
I was highly pleased with the service I received at this dealership. From the moment I applied for pre-approval online, to the drive off of the lot, I received nothing but welcoming faces and lots of support. If any of you are looking to get a car in the near future I highly recommend checking this place out. The cars are high quality vehicles with full service reports and it really feels like they're working to get you the car that meets your needs within your budget. The salesperson that I worked with, Cliff Rideaux, was so polite, knowledgeable, and provided me with thorough explanations the entire time. Not only did he help me get a car, but he helped me understand where my money was going, gave accurate estimates of payments, had full details on the vehicles I chose to look at, offered realistic opinions on what was necessary and what was frivolous based on my needs, and a comprehensive knowledge of the inventory on the lot. I never once felt pressured to get something I didn't like and I still feel like i'm in a safe reliable car that I can trust. I do recommend scheduling an appointment if you have any intent to car shop here because it does get very crowded, but they move you through the process quickly and smoothly and I believe it's well worth the wait if you don't. Thank you drivers, select for an amazing experience. I will definitely return when I'm ready to buy again.
Let me begin by saying I live in Houston and the dealership is in Dallas plus this is my second vehicle purchase within a year from DriversSelect and Chris Shue. I cannot say enough about Chris; this man goes above and beyond any dealership representative I have ever dealt with. The first purchase 9 months ago was the most seamless I have ever experienced and I have purchased more vehicles in my 64 years on this earth than I can remember. I didn t hesitate on this purchase to return to Chris and DriversSelect and Chris somehow managed to exceed the buying experience from the first purchase! When I arrived from my drive up from Houston with a car dolly in tow Chris had everything ready to go; the car was shined up and all paperwork was ready to sign. Without hesitation and within 30 minutes of arrival we were in the lot with Chris personally loading and securing the vehicle to the car dolly. This meant the world to me since I just had a total hip replacement 9 days before this transaction and my mobility was very limited. All told within an hour from my arriving from Houston I was back on the road home with my daughters shiny new car in tow. Thanks Chris! Regarding the dealership; as I stated this was my second purchase from them and aside from Chris I found the dealership to be an overall 5-star experience plus their prices cannot be beat. Thanks to the wonderful world of information technology and having the ability to shop and compare online I could not find better pricing than DriversSelect had to offer, I saved several thousand dollars on a comparably equipped vehicle here in Houston hence making the round trip to Dallas a no brainer. I did find out they are planning to expand their business to Houston, now if I can convince Chris to follow my next purchase will be enhanced even more so! In closing I offer a heartfelt thank you to Chris and all of the staff at DriversSelect that made this buying experience such a great one I ll be back!!!
Been looking for 5 months for a replacement vehicle that was near exactly like my lease vehicle. Drove 5 in 3 months then finally on Tuesday drove the car we wanted to buy. 2.5 hrs later we were driving home in our new ride. Easy to do business with and nice vehicles in inventory. You owe it to yourself to check them out
I bought a 2018 Lincoln . I kept it about 3 months then traded it for Acura MDX 2020. I cancelled the gap coverage with the people necessary I waited about six weeks and them back . I was told they sent the refund to Driver Select. So I been calling and leaving messages for someone to call me back in reference to my refund. No one has called me back are I haven t received my refund. Bad business.
Sometimes you don't want to believe the hype, but in this case you should. I had an absolutely excellent experience. The process was quick and easy. I looked around, but had the best experience and outcome here! I was in and out and less than an hour and I got what I wanted, not what someone wanted me to have. Thanks Josh!
Could not have been a better experience! No hassel. Friendly and helpful staff. Tommy went above and beyond throughout the whole purchasing experience.
I took my car to driverselect to get it repaired caused by a rear bumper hit. I never expected to see my car in perfect shape as if I left it in a service station. Friendly and prompt customer service.
Austin was awesome - helped us pull the cars we were looking for and followed up on all subsequent requests for more info. Very customer focused and very attentive throughout the process!
Everything about this car buying experience here a driver's select was smooth and easy. The sales man that helped me out was Ashton, he did a great job, he wasn't pushy at all and had a great attitude. I would definitely recommend anyone to come here if your looking for a used car in great condition.
Stephen Hampton provided us a very prompt and professional service in helping us acquire our purchase of a car. From test drive through trade-in assessment to final signing he demonstrated the highest level of professionalism and courtesy that my wife and I have experienced in car buying. We highly recommend to everyone Drivers Select for the purchase of their next vehicle.
The car was not ready for the pick up . We spent more than 90 min at the dealership and still the car wasn't ready . The sales person Ryan was not professional at all and probably that's why the car was not ready for the pick up even after paying deposit and scheduling pickup . When they knew the charger was broken on an electric car they didn't bother to inform or order new one while delivering the car to us . The key fob was broken as well and so now we have a electric car without charger and a broken key fob . After spending 24k dollars I have a car that is siting in my garage technically useless . Forget about recommending to friends I won't even go for myself . Most importantly even when you email multiple people and then to Mark who I guess is a CEO wouldn't bother to reply to my emails . Very disappointed with the over all experience . One good thing happened was sales manager Jay took authority to replace the key when it was blamed on me that I broke it within 10 seconds of having keys in my hand by the person who pulled over my car in front .
Only purchased because of vehicle selection. Needed to trade in suv for a third row suv. I knew what I wanted and found the vehicle on auto trader with the model and features I was looking for. Immediately noticed the rims were in poor shape so I mentioned that along with the fact someone had removed the navigation sd card. These things were fixed before I picked up the vehicle, but on the ride home I noticed the cooled and heated seats didn t work. Also the charging port in the console was broken, the usb wire just there hanging. Not sure why this vehicle wasn t looked over and brought back up to par before showing. Not a deal breaker but still needed to be taken care of before leaving with it. I had asked for a car fax a few times, even though they guarantee they all have excellent records I just wanted to have this with my paperwork. They kept forgetting to give it to me so I had to drive another 40 minutes a couple days later to have this printed because I couldn t get phone calls or email responses. Carfax had no records besides the fact the vehicle was sold three years earlier. Then I took the car back to have the seats fixed, waited three hours and all they did was look at the fuse box within those three hours, when they could not determine the issue I was given a loaner. 7 days later, no one has an update for me and the tags on the loaner have expired. Still get no responses when I leave voicemails or send emails checking on my vehicle. Who knows when I ll get the vehicle back or a response without having to drive back over there with expired tags. Bad experience all around. The negotiating wasn t pleasant either, I was backed into a corner with a low ball offer on my fully loaded suv, and ten hard inquiries on my account when I told them from the beginning what bank I wanted to go with and to not run my credit that many times, but that s another story.
Excellent experience all around! The online application was easy and my sales rep was patient and understanding! I would recommend my friends and family here
I am walking away with a Nissan Rogue SV, with NO buyers remorse, NO regrets and I love this place. Quentonious (Q as a nickname) did a phenomenal job, highly recommend asking for this guy because he was a big help and knows his stuff. I am very pleased and satisfied. Q is very trust worthy and I felt i was doing business in good hands. Thank you so much.
I live out-of-state and was able to do much of the work over the phone and email before driving to the dealership. Tommy was awesome to work with, and the car is exactly what I wanted. I will definitely consider shopping here again in the future!
We took a 3-hour road trip to Dallas and were completely ready to make a purchase with driverselect today. We were upfront with my car salesman that I had financing already with my bank. We specifically stated that we had an electronic vehicle buyers check. He then informed us that they don t accept those while we were at the dealership, which meant if we wanted this car we d have to finance with them. Or, we d have to make the trip back home, then back to Dallas to purchase the car, and then finally back to home. HOWEVER, he assured us that he could get close to the rate that I was approved for with my bank. We, of course, really didn t want to have to travel so much back and forth, so we said to go ahead and run the numbers. We waited about 45mins for them to come up with a rate. When they did, I was very upset and appalled that they came back with a rate that was more than double what my bank gave me. MORE THAN DOUBLE. At this point, we d wasted our time. We really wish they would ve been up front with not accepting an eVBC, and also, saying that they could ve gotten us a pretty close rate on my loan. I was pretty disappointed leaving without a car.
Gave us an outrageous interest rate and forced us to use in house financing. Also forced us into buying an additional warranty for 3000 dollars. Called my bank and got 4% from the 9% they gave us. May be good if you have bad credit but BUYER BEWARE if you have good credit because good interest rates is something you wont get here
Also ran my wifes credit 6 times and screwed her score. Unless you want your score to drop 100 points dont give them your info
echopark.com
