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Only purchased because of vehicle selection. Neede...

Only purchased because of vehicle selection. Needed to trade in suv for a third row suv. I knew what I wanted and found the vehicle on auto trader with the model and features I was looking for. Immediately noticed the rims were in poor shape so I mentioned that along with the fact someone had removed the navigation sd card. These things were fixed before I picked up the vehicle, but on the ride home I noticed the cooled and heated seats didn t work. Also the charging port in the console was broken, the usb wire just there hanging. Not sure why this vehicle wasn t looked over and brought back up to par before showing. Not a deal breaker but still needed to be taken care of before leaving with it. I had asked for a car fax a few times, even though they guarantee they all have excellent records I just wanted to have this with my paperwork. They kept forgetting to give it to me so I had to drive another 40 minutes a couple days later to have this printed because I couldn t get phone calls or email responses. Carfax had no records besides the fact the vehicle was sold three years earlier. Then I took the car back to have the seats fixed, waited three hours and all they did was look at the fuse box within those three hours, when they could not determine the issue I was given a loaner. 7 days later, no one has an update for me and the tags on the loaner have expired. Still get no responses when I leave voicemails or send emails checking on my vehicle. Who knows when I ll get the vehicle back or a response without having to drive back over there with expired tags. Bad experience all around. The negotiating wasn t pleasant either, I was backed into a corner with a low ball offer on my fully loaded suv, and ten hard inquiries on my account when I told them from the beginning what bank I wanted to go with and to not run my credit that many times, but that s another story.

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