As almost always ... Someone was at home, but the package was simply put in front of the door at the NEIGHBORS. Then we were half outside the door, so that the package would have fallen over if he had opened the door. Would have been great, there was glass in it, which was also large in red on the package. We didn't even have a note in the mailbox ...
This deliverer is a disaster. Mal does not come at all. falsifies the parcel tracking documents, sometimes the consignment is given to some neighbor, but we don't know who ... And there is never a notification slip in the mailbox. Have already complained to DPD. Any consequences for the messenger? No.
After big initial problems with the delivery of larger parcels, things got really good in the meantime. For a few weeks now it has always been the same driver who brings the parcels. He is very knowledgeable and very friendly. Today he even carried 2 large parcels into the basement for me, which he shouldn't actually have. But then I also showed my appreciation.
This is a parcel driver as you would imagine. Just great.
After having problems at first it works fine with dpd. Friendly, funny is possible
Well, what can you say about DPD ... unreliable, lazy, lying?
I can think of a lot but unfortunately nothing good, a few years ago I often ordered things for which DPD was the deliverer, 2 parcels never arrived and 1 was 2 weeks late.
About 6 parcels were simply put in front of the door, which is directly on the street, without ringing the bell, knocking or other delivery attempts and parking permits.
3 times it was stated that the recipient (I) was not found, although I was standing at the garage and cleaned or serviced my car, but no delivery person in sight.
I took the consequence that I immediately cancel all parcels for which DPD is the deliverer or not order at all if I see it beforehand.
A good year later today I thought something has changed and I ordered an article that should be delivered 3 days ago.
Thanks to live tracking, it is quite easy to see where the van is.
On the first day it was claimed that the delivery address was not found, just like on the second day and attempted delivery.
During the live mtracking, it was clear to see that the deliverer had not even tried to find the house, which is the first house on the only street far and wide.
Which makes it clear that the deliverer did not even try to find it because at one point he was still 1km away in the next village and supposedly 5 deliveries away and suddenly claims the delivery address could not be found.
After several phone calls complaints, the 3 delivery attempt was made and the package was delivered, but unfortunately it was just a few doors down in front of an abandoned house, again without a parking permit and allegedly handed over to an Olga.
Mind you, nobody lives in the house anymore and is free to demolish.
It was lying there openly on a house with no name on the bell or mailbox.
I order a lot from everywhere and nobody, regardless of whether Hermes, DHL or various sub-companies have problems delivering or giving correct information.
In summary: unreliable, mendacious and at a loss for excuses.
NEVER AGAIN DPD!
I had to stop the driver on the street, he would have passed without realizing that he had a package for me. No ID was required from me either. Anyone could have accepted the package. The driver hardly spoke German, so communication was very difficult. And that for almost 8 euros for an insured parcel in which there was no small value!
Room Plz 38154:
All good! Parcels are brought and parked at the desired location. Sent packages will be delivered. Logistic can be followed in the DPD app. Perfect!
Intuitive page interface, delivery within 1 hr timeframe announced beforehand. (short before arrival even precised to 30 min interval)
Package was simply put down in the hallway. Rude service ..
Super fast delivery and a very friendly postman!
THANK YOU
The DPD driver left the parcel on a neighbour's property today and simply drove away, and he also entered an invented name (AOSCHMIDT) as the recipient. The property owner saw this and was on his way out, but the driver was faster and just drove away.
I was at home. Nevertheless, the doorbell did not ring - the high-value envelope was put in the wrong mailbox! Juice shop.
Very friendly and responsive delivery agent. Delivery was on time and without problems.
The only thing I have to complain about is the DPD LiveTrack function, which is not correct at all, which is very annoying and confusing. You should touch it up again, but overall nice that there is such a thing. Now it should only work;)
I had ordered a 25 kg sack of fertilizer and the driver carried it to my front door. I found a nice service, especially since I'm not the youngest at almost 40 ... beide So both thumbs up!
The worst parcel service for me! Employees can only do so to a limited extent, but parcels are simply parked, even though there is no permission to do so, or the driver is already gone when you are at the front door in an apartment building because the driver does not come to the apartment door . Avoid using this service.
Deliverer does not bring parcels to the 2nd floor despite the elevator
He was even asked to bring it up because I have a broken forearm. He just left the package at the bottom of the mailbox.
Thanks a lot for this!!!
The worst sending company I ever seen, I don't understand how they get 3.4 stars!! I would give a Minus not even a zero. I' very received twice from DPD one's they didn't find my order and a second was a few days I received a bathroom mirror broken now I'm waiting for a new order and because of that I lost a lot time to finish my work in the renewing our bathroom . Thanks for nothing Dpd and I hope you will disappears.
Waited for an important package so I was home all day! At some point I received an email that the package would have already been delivered, storage location IN FRONT OF THE DOOR! In an apartment building with open access to the main street ... You can imagine the package was gone ... The hotline told me that there was nothing to be done about that, the sender had to complain, and he insisted that there is a delivery receipt and there is absolutely nothing he can do about it ... And now? Money gone, package gone, and no help anywhere ... Thanks for nothing, DPD ...
The delivery time was emailed to me with a time stamp and a time window of sixty minutes and was complied with. It couldn't be better, hence five stars. Thank you!
I have a lot of respect for this job and I really appreciate it. No, I don't work in this industry. Then, when others have finished work, the industry is still working. As very often, I am very satisfied. The app for controlling the packages was also a long way ahead of the competition. That has made things a lot easier for me.
Even though you've been at home all day, instead of the parcel, only a postcard is thrown in the mailbox with the request to pick it up in a parcel shop ... what's that? Good service looks different !!!
Lied about 2 ! failed delivery attempts and too lazy to deliver, dumped on local DPD shop for recipient to scrounge for package.
Never tried, NO notes or CARDS from delivery attempt. Again, blatant LIE !
Worst package delivery (dis-)service ever.
Only by sheer luck I got notification 'package delivered ' with no truck anywhere near. Hustled to pick up a mile away without car and 10 minutes before that place closed.
They are right on time like swiss watch...exactly on time
Punctual delivery predicted. Live tracking of the delivery vehicle is possible in the app. Parcel rerouting easily possible.
Underground bad! Filed at the wrong address again and this time also put in the rain! Does not work at all! Unfortunately, minus 5 stars cannot be given, but even this one star is too much!
DPD is unreliable! Parcel not delivered! On Tuesday, June 16, 2020, I came home and the package was not delivered !. Not with the neighbor and I had no notification in the mailbox! But in the Amazon app it was delivered Tuesday June 16, 2020! That's not true!! And that is always again !!
Very nice deliverer with good appearance and excellent delivery in time. Everything as it should always be.
My shipment did not arrive at the intended location, but in a street two streets away and sounds / is written similar to my address. So far, every package has reached me from another provider, so this street is not difficult to find and this street is also a main street !!
NEVER AGAIN !!!
Fast delivery and even delivered to the apartment, despite the stairwell and slope, the young man was very nice and helpful. I'm more than happy! The announced time was also adhered to. Many thanks for that!
DPD always OK, we have a very nice woman, always in a good mood and very friendly even if the package is sometimes very heavy
He regularly drives past the address, allegedly wrong address. Then take the goods back and I should then deal with the shipper. Unacceptable shipping times. Rude driver. Poor customer service.
We were expecting 2 packages, one was addressed to my wife, whose name is different. Driver only delivered one package, ignoring the hint that we are expecting 2 packages. He only had one package. 1 hour later he came again and delivered the second package, which would have been a different name. Intelligence cannot be given away, tour planning has not yet been invented at DPD.
Inept drivers ... Despite the large signs, they cannot find the front door and generally hand over parcels to neighbors ... You cannot make it any clearer without flashing arrows on the floor.
The deliverers are not only unappealing, but also liars! A package was delivered to me, but unfortunately too late, so I no longer needed it. I refused to accept it, but the guy did not want to take the package with him, instead he assured me that it was not his tour and someone would come to collect the package the next day. Of course, that didn't happen. Never again DPD.
Ideally not a star at all, my father had ordered a rice cooker from Reishunger.
According to the DPD it was delivered, in reality nothing was delivered. I have already informed Reishunger, hope I can still get my rice cooker. Allegedly delivered on April 22nd, today is April 25th. And still not. The neighbors don't have it either.
I was not at all satisfied with the last broadcast. Driver very unfriendly, only brought the package to the front door, although I asked him to at least bring it to the elevator. Package was very heavy (shoe cabinet). I am very disappointed with the service.
First class and fast delivery! My delivery agent on site is nice and reliable.
They only seem to employ ideots as deliverers.
I am severely disabled and the men simply put the packages on the sidewalk instead of in the hallway. I couldn't move the parcels myself and had to get help. It would have been easy to put them in the hallway
So far I have only had good experiences with DPD. Definitely got 15 packages in the last 4 weeks. Again, the driver brought the parcels to the second floor (without an elevator!) Without asking. DPD again and again. A little tip, if everything is ok, you should give a tip. This will definitely help with the next delivery. :)
Although I was at home and the parcel deliverer rang my doorbell, the parcel was delivered to the neighbor. Unfortunately you have to assign a star, but under all pig the right description would be.
Just bad. Parking OK was not given, but packages are simply left in front of the front door. Six, bet!
Despite announcement of delivery on the previous day (delivery time changed 3x), delivered on the following day. Apparently nobody was at home. The delivery vehicle was on a neighboring street for over 1.5 hours without stopping at our place. The driver probably didn't feel like it anymore.
Cheek !!! Package was simply thrown into the hallway of the apartment building. If my neighbor hadn't found it by accident, anyone could have stolen it without any problems. Smooth 6 !!!
Thank you so much ! The package was delivered quickly and well by you. It was well received and I am satisfied!
DPD is the last shop. I have now written 5 complaints to info@dpd.de and have written kilometers by mail with the sub-sub company stade-logistics.de. It is not able to send this company a package as paid and described in the terms and conditions.
Are super satisfied. I can highly recommend it. Thank you
Ringing bell, called package. I walked straight down from the 4th floor but there was no package. ????? Nothing in the mailbox!
Nothing in the hallway! Not the first time with DPD.
Great!
Parcel is delivered to the neighbor without a slip, and when tracking the shipment, only your own name is under the recipient. Have fun ringing through to find the package. Hotline costs at least 20 cents per call. The package number must be given on the hotline. This entry does not go with the number keys, but has to be pronounced, which also does not work. I will actively avoid DPD in the future and will not order anything from a mail order company if the goods are sent via DPD.
Unloading the package and driving on is not the right motto had to catch the deliverer and explain that our bell works and does not trigger a trap
The answer: should I take them back with me?
The chilled goods (1000g salmon) in the package were delivered according to DPD (Salzgitter) ("Successfully delivered. Delivery / cancellation with general authorization of the recipient.")
There was no ringing at the front door, and no notification was left in the mailbox.
The driver speaks almost no German. Put the package in the elevator without consulting me and it goes up and down without me knowing. It's a shame that the "good and nice" drivers keep throwing in the towel - but I'm not surprised either.
You stay at home and wait and then the parcel is simply placed outside the front door where everyone else could take it. We also have a bell that could have been used. Really bad service. Never again DPD.
We are very dissatisfied, delivery time was 9 days !!!!! Because of an impending vacation we have given a neighbor to the reception, not even that worked, has been moved somewhere else .... DPD what are you doing, you are unreliable and not recommended
Kind and punctual. Their tracking service is wonderful.
Would love to give zero stars.
I chose a delivery location that is not immediately visible to anyone and is protected from the rain.
I come home, the package was on the stairs in the rain (electronic device) everyone could have taken it. Now the second time that a package was left with me by DPD.
A previous package was NOT placed in the SAFE place described, but in the entrance. THIS packet was then no longer to be found. Why is a location queried if the message only reads the parking permit? The next DPD delivery goes back.
Catastrophic. Several packages were not delivered, even though someone was at home all day and without interruption. I will no longer order anything from a dealer if he ships with this company.
I can not say anything against it I am fully satisfied Day and time is always adhered to Storage location also packages auch are okay maybe maybe a boehle but that was also 5 stars because there is nothing to complain about so DPD
I paid for home delivery, but the package was dropped off at the parcel shop.
Should therefore go completely somewhere else to pick up the package.
Absolutely dissatisfied.
I am very happy with DPD, we have no problems ... always on time and nice.
Every time we use a name that doesn't even exist and then just threw it in the garage.
Parcel arrived on time. Content completely destroyed.
Only 3 of 10 glass containers were not broken, but with visible traces.
Great, so lucky that my package is not gone.
It doesn't work that way !!!! I am grateful to my nice neighbor
Our boehm has been the best for years !! Always careful and kind!
Sometimes I find these 1 star ratings extremely cheeky. YES everyone has to do their job. BUT a little consideration for the driver would like to exist. There is time pressure every day - the drivers also have families and would like to go home !! And people can confidently walk a few steps towards the driver from the third floor. With all love. Folks, if you all order then don't be so selfish. You expect care and consideration? THEN PLEASE BE ALSO CAREFUL TO THE DRIVERS!
Once again, a package was supposedly delivered, but never arrived, even though I was at home all day. In addition, someone supposedly signed my name (and apparently misspelled the last name). Unfortunately, this has now become the norm at DPD. Why should you expect the packages to reach the right person?
Thanks DPD, you can only experience such bad service with you.
Parcels are simply put in front of the door without authorization. Sometimes the parcels arrive 2 days later, although delivery is shown
Constantly defective parcels and despite the presence there is no ringing. I know that Corona no longer requires a signature, but if it is already in the wrong place, you can ring the bell at least once. Well .. DPD is and remains a sh ... club!
My parcel was on the road for almost a week, but the shipment tracking has worked quite well for the past two days. The package was also undamaged. But why does the messenger have to come to my door smoking with a butt in hand and give it to my child? You can't just smoke on someone else's property!
08.49 o'clock allegedly delivered. There was none and not even a card in it, whether it was possibly given elsewhere .. The DPD drivers in our region are simply the last
Why delivery date Driver simply hands in the package on the ground floor and away I sit at home and wait 1 star is already far away from the service
Once again, the desired location for the garden shed was specified and simply placed on a chair on the terrace
Out of 10 deliveries, 1 arrived as it should. Cardboard box with potted plants delivered 4 days later than announced and then simply thrown into the hallway (at least that's how the cardboard box looked), mattress delivery simply parked at the front door (although delivery was agreed to the apartment door), rang and then quickly moved away, etc. In the future I will no longer order in a shop with DPD delivery.
Very friendly and helpful deliverer, thank you very much
Again, the package was not parked at the agreed location. On request it was said that you knew who the driver was and you would take care of it. That was probably nothing. Two packages even disappeared without a trace and the driver is still the same. One star too many
Nice employees, friendly, problem-free contact, gladly again, thank you !!
Expensive service, delivery performed late, of a parcel that does not match the one sent and with the contents tampered with, missing items and other broken ones.
What can I say, highly discouraged.
An experience not to be redone!
Nothing but trouble with DPD. Despite signs with arrows indicating where to ring, no delivery, even though you are at home, the package will be returned to the sender. Or there is a short bell and then the package is placed on the street, no answer via the intercom. Just get in the car and dash off. It's been like this for years. I can throw up when I see DPD delivering after ordering. Unfortunately, the drivers are also not proficient in the German language, and they are also unfriendly and stressed. I tried, but at some point it's over.
We were at home and there was no attempt to ring it and just put it in the garage
DPD is so bad and unreliable that is unbelievable, even if you are at home, the doorbell is not rung yet the parcel is simply put in front of the door on a public route
Always only problem with DPD
It was only communicated that the package was delivered without warning, although it should be done according to DPD. Furthermore, the package is partially torn ... not good
For the 2 times the package simply put in front of the door without one being at home. Thanks to Corona, they make it really easy because they no longer need a signature. By far the worst parcel service. If possible, please avoid
I happened to see the DPD courier arriving at the window. He got out of the car and headed for the house entrance. Since he didn't ring the bell, I went to the front door, but he wasn't there, but drove away again with his car, not seeing a package. The parcel status is successfully delivered online. No package has been handed over to me or simply put on the doorstep without permission!
In the app I was told that my address was not available or could not be found, but I had to wait in front of the house all the time, because I know the tour from my surroundings pretty well, I started and I also happened to have the driver found and lo and behold the package was there and was also given to me, but what annoys me the most is that you can find the support in the app very laborious to inquire and then you should wait 2-3 days until the whole thing is processed . If I hadn't tried myself, the package would have gone back to the sender, the whole thing would have cost a lot of money, time and nerves. What's wrong with all the shipping companies, the quality of these has become so bad, and not just with COVID 19.
Nothing against a low-contact delivery in corona times. ;-) But you can still jump. An ordered chemical was packed in a box and accessible to everyone at the front door. Unfortunately not an isolated case.
Comes on time and you receive regular updates about the status of the delivery per email
Unfortunately, the package was again not stored at the agreed location? Just put it on the stairs at the front door. I had also already caught a DPD driver who simply threw the package over the garden fence. Why give an extra info where the parcel should be put when it is simply ignored anyway. Next time there might be a fragile item or something valuable and it will just be stolen.
In any case, our DHL courier always manages to either ring the bell or drop off the packages at the agreed location. We actually have most of the trouble here with DPD, although we sometimes have black sheep with us at GLS.
Theoretically great service with package announcement. Time window 60 minutes. In fact, the package came only 2 hours later. I can't plan like this.
Otherwise friendly driver.
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