DoubleTree by Hilton Woking Reviews

It's really pathetic that a Hilton owned hotel does not have functional airconditioning in its rooms.

Stayed here a number of times, rooms are spacious, very clean and modern. Staff are excellent as are all of the facilities, will always stay here if in the area.

It's reasonable and comfortable with very friendly and efficient staff

Lovely and helpful staff. Very easy to locate from the train station. Vegan options needed for meals - I definitely would have purchased meals if there were a vegan menu. Reasonable price for staying outside London and not too far from it.

In the beginning we had to upgrade our booking to get connected room and the flush wasn't working at all and then someone came and eventually worked, sofa bed was really bad as you can feel the spring properly even though we got an extra blanket top of it. Only one person was really helpful who was serving the room (old lady).

Poor service. Short staffed. The few staff at the dining were trying extremely hard. Jonathan deserves a top top mention .
Otherwise poor - took ages for us to get a breakfast table.

The food was poor quality !
Go to check out the next morning and I am told , you have to pay for the food you ordered for room service ! ! I already had last night . No communication between staff
Unwelcoming atmosphere

Nicely appointed hotel but the staff would benefit from additional training I suspect... Check in was a lengthy process as the receptionist didn't understand the nature of the package we had booked so tried to charge us additionally for parking etc. Then they were unable to create us our keys so they had to get a member of staff to let us in to our room whilst they resolved that problem. Unfortunately it took 2-3 minutes for them to explain and the other member of staff to understand. Dinner was okay though the waiting staff seemed to struggle to understand any particular queries about the menu or any possible divergence from it. I would stay here again on a particular package (we were visiting Chessington World of Adventure and it was very cost effective) but probably wouldn't seek it out of I was in the area.

Free parking for the stay, good location for driver to legoland, breakfast is good, and the buffet dinner is a bargain.

Lovley hotel staff are wonderful would stop again nice and clean rooms breakfast was great

We only stayed for 1 night but on our arrival our check in was fine and staff very friendly and accommodating. Changed our room instantly when I informed that they had given us the wrong room for the size of our party.
Lovely clean room. Room service was fab as was the meal we ordered.
Bed was comfortable too.
Breakfast the next morning was amazing and all waiting staff were very attentive and nothing was too much trouble.
A lovely hotel all in all.

Premium deluxe rooms are excellent and spotlessly clean, very friendly staff on reception, great breakfast, will come again.

Great location, awesome bed and pillows and love that welcome cookie

A nice place to stay if you are stranded after a flight cancelation. Staff are friendly and always happy to help.

Compared to other DoubleTree hotels I have visited recently it is quite outdated and nothing interesting. It is an ok hotel, clean and fulfills its purpose but that is about it.

The worst hotel stay I ve had in years

Do not waste your time

Dirty rooms, air con didn t work

The staff are so bad mannered it s unreal, especially Manpret who spent the whole time arguing with us every time there was an issue.

Restaurant is a shambles, 2 hour wait on food only for the staff that don t speak English to take the blunt of it all.

AVOID THIS SHAMBLES THAT THEY CALL THE HILTON

Hotel was great, but not for couples looking for a quiet weekend away from the kids.

Nice hotel check in could have been better mix up with our rooms.

Other than that just breakfast was basic but can understand due to covid staffing issues.

Nice rooms, good food at a reasonable price for a buffet with free children's meal.

All right. Clean, comfortable and very friendly staff

Hotel correcto. Hay plantas con las habitaciones sin renovar.

Worst customer experience ever as an Hilton gold member during 5days staying.
Also, the worst Hilton I ve ever experienced compared to a few Hilton I ve been in UK.
Special requirement was ignored and early check-in was declined due to their room inspection. Even waited for more than 30mins from the normal check-in time.
Honestly they re being racist based on how they treat Asian customers compared to local customers. Never willing to apologize for their misbehavior. Arrogant, rude and being posh.

. . . 30 , , .

Paid for a family room for 2 adults and 2 different sexed children aged 11 and 14 and they only provided a room with 2 double beds. In the end my daughter slept with me, my son in the other bed and my husband on the FLOOR. Also breakfast was poor quality, dry and stale

Great place to stay. Stayed here on a recent visit to nearly legoland.

Possibly the most beige interior of a building possible

Comfortable beds and great dinner in the restaurant. The chef is amazing.

Staff was very friendly, and rooms were quite pleasant. Breakfast was good and room service came quickly. Overall a great experience.

Good customer service..TV had weak signal . The breakfast is ok however the rooms are slightly smaller than usual and there isn't a pool and the parking is 15 pounds . It's ok but there's better hotel options for the same price

Top hotel. Modern furnishings. Quiet. Great service. Comfortable beds. Good location near the town centre. The TV in the room allows connecting your USB sticks, chromecast, or to mirror your Samsung phone. Would definitely stay here again and again.

Nice hotel with clean modern rooms. Breakfast was good as well.

insulation is very weak. administration does not work with noisy clients. could not sleep and got up very early. room is average, the restaurant is quite good.

I stayed here for 17 Days and hotel staff is very friendly, polite, courteous and helpful. Breakfast spread is awesome and a fully functional 24/7 Gym and availability of food 24/7 also makes it very convenient. I have mainly eaten in Hotel only and food was quite good and reasonably priced. Overall I had a great stay and henceforth for any Business travel, I am going to stay here only.

Had a great work Christmas party at the Double Tree. Really nice food and a lovely venue. Although not sure why Gin and lemonade was offered as a drink choice and not Gin and tonic.

Initially my experience was good but, I visited a friend who is staying, I have a blue badge & parked. Registered my reg with reception & they said they would charge to my friends room. Less than a week later I get a parking fine letter, More

Is in the town center very close to the train station, comfortable rooms, good lobby and good service

Happy atmosphere, friendly staff, very well looked after, good healthy variety for both breakfast and dinner. 24h gym and service, and the rooms are well designed. Can not be faulted, enjoyed our stay and we shall return soon.

My company makes regular use of the Holiday Inn Woking hotel and conference facilities.

I could not have been more pleased with the hotel staff from the front desk to the room cleaner. In my most recent stay, I happened to run into Stephen most regularly at the front desk, but everyone washelpful to my every need, including when the conference staff were off duty.

In the conference center, Lukasz is very attentive to our every request, and handled our constant last-minute request for everything from name tags, table stands, flip charts, printing needs and even halal meal requests with ease and a smile.

I commend the hotel on all you must be doing to maintain happy and well trained employees. I appreciate the level of service at this hotel. I look forward to staying in the hotel again, and our next opportunity to host a conference there as well.

Very comfortable stay. Rooms clean and well maintained. Buffet breakfast was very good, with friendly and helpful staff throughout. Also very close to city centre.

Couldn't fault it. Staff were great. I don't rate the sausages though.

Conveniently located hotel near Woking railway station, with bus connection to LHR airport. Hotel is clean, rooms are in good shape. The staff is helpful and there is a good selection for breakfast. Standard rooms are rather small and the soundproofing of windows is weak. Offers good value for money if visiting London or other sights along South Western railway (for example, Salisbury & Stonehenge). Woking Shopping is nearby and local sights (The Lightbox) are also worth visiting.

Good chain hotel, staff are helpful and service is good.

Excellent location. Great hotel. Wonderful staff and food in the al carte restaurant was beautiful

Had quite a few issues with reservation, & still having the same issues. No response to email from hotel. Otherwise rooms are okay, housekeeping is good.

Lovely relaxed hotel, good service, good WiFi, with parking (all important).

Expensive bar and food room was ok could of been cleaner

We liked staying at the Hilton hotels as their standard had been consistent. This hotel didn't open its gym facilities after the lockdown eased; breakfast has only limited items without much healthy options. But the price wasn't adjusted to reflect this. Disappointing stay this time.

Pleasant Hotel and staff, shame that most of the tables in the bar area had dead glasses on along with some having empty supper plates and old napkins in bar

Doubletree Woking is often available should you want a hotel away from Heathrow or around M3 and the M25. It is just off the city centre and a 5 minute walk from the station. They have very small car park so you are better off using the multi storey car park which is right next door and it is cheaper too. The hotel is a nice new build and the rooms are spacious and comfortable. The bar and the restaurant are nice but you have many options around the hotel as well. The gym is better than average and has balanced equipment. Try to get a room on the high floors for less noice and the back is better as there is less traffic. Staff are friendly and attentive.

Value for money excellent service, room was very clean, pillows and bed very comfortable , near mall, train station, bars and takeaways very convenient. Had a lovely stay and also enjoyed the good food, staff at reception and restaurant are very friendly, smiley and efficient. we have enjoyed our stay and will definitely visit again and recommend.

The staff is friendly and the location is great for heading to the city center. The downside is that the hotel.is beginning to show it's age. Some if the rooms are in need of updating.

I really do like it right now and it is really so very nice nice too right now

2 adults 2 small children staying in the same room. Great time. Nice breakfast, friendly staff.

Brilliant customer service. Unfortunately after a family loss we had to cancel our trip and they did it free of charge.

Room was hot and the fan had no effect. Lovely rooms in the centre of town ideal for my visit. Staff were great and very helpful

The best service I have ever come across. The kindest staff. Big thank you to Marcus on reception Rochelle on the bar and Kelly. In fact all the team. My trip was a week and I never felt so at home in a hotel. Tip top standards in food and comfort too.

I like this place a lot. there is a romantic air. The food is superb. the service is dynamic and the personel is courteous. The pay is honest. I warmly recommend.

Definitely a nice place to be, very clean, tidy, food is very good, room are comfy and make you feel like home
The personnel is very gentle and kind
I'll recommend you the Double Tree Hotel, you cannot ask for anything better

Very nice rooms, friendly staff good breakfast. Some drunk ignorant guests late at night who managed to break the elevator, but couldn't hear them once the room door was shut

Good decor, lively staff, reasonably priced, just they can never get the parking right you end up with a penalty letter in the post even though they authorised your parking

Great hotel we went for some professional photo to be taken and they were terrible (dream house studio)

Great food and staff. Clean room and very quite rooms.

Exactly what you expect and free cookies on check in. Good room and quiet.