I had an amazing experience with the Don valley team especially my sales rep Pejman, He did an amazing job of being very patient with us and helped us choose the best car for our family and did not mind the number of cars we had to test drive till we made the best decision.
Joanne was our account rep and she went over and beyond to make our special request accommodated on the documentation and their Manager was awesome and came to meet us and speak to us and advise they would do to ensure we got everything we needed.
If you are looking to buy a car, you will not go wrong with the Don Valley Team and ask for Pejman and you will be glad you did
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I bought my first car form Don Valley North Toyota. I got a traded in 2004 Honda civic with just 152000 miles for under $2000. The sales rep Anand Vyas helped me a bunch with all the little administrative stuff. I felt that he really wanted me to get the best deal, I never felt like he was trying to take advantage of my lack of knowledge or anything like that. He was also always available to answer any of my question. Great guy to buy a car from. He also has an Instagram account where you can find what he has available all the time @donvalleyanand.
I recently visited this place with my friend. We asked at the reception that we are looking to buy a Corolla and we walked in without an appointment. They asked us to wait 5-10 mins which we did. when no one approached for 10 minutes we asked the receptionist again and I was shocked at the response. She said " the salesperson who speaks your language is not available at the moment " I did not understand what she meant by that. We spoke in English all the time, do not know what is " our language" here. I would say that is a very disrespectful way of treating a customer unless they have specifically asked for it.
I have just come from Don Valley North Toyota and service was amazing-- had maintenance and brake service. They even gave us free windshield wiper refills front and back free and a free jug of windshield washer, now that's real service- highly recommend this dealer and thx to Rodrigo Bascur for all the great work and follow up and for getting me in and out so quickly - and most importantly did not recommend service or work I didn't need- great work!!! Thx to Everyone who makes all that happens run smooth- Way to Go DVNT - (thx for the Speaker too great gift.)
Having had my car brought to different dealerships such as Dixie Toyota, and Yorkdale Toyota. I wanted to see how Don Valley North Toyota compared and was left finding that these dealerships have such a high standard for customer service which made it very difficult to compare the three.
When I arrived I met with Mark Lopez who assisted me with my appointment. Mark was very professional, honest and courteous. He made sure I received only what was needed and made sure I understood my situation.
The mechanic I wish I remembered his name* did a remarkable job (No markings on the car and the interior was left as is).
Great service, amazing atmosphere I will definitely be coming back.
In the first car purchase in Canada, meeting "Maryam Ebrahim panah" made us sure of our purchase ( Toyota RAV4 ), and she, with her very good morals and customer-friendly behavior, made us buy with complete satisfaction. I hope she succeed in her work.
I have been visiting this dealership for the past 3 years or more. The service department is horrible. I have always waited for more than 2 hours for a simple oil change or annual checkups despite booking an appointment. The wait time is horrible.
Recently purchased a new car and Thomas Chan was the best sales associate! He is incredibly friendly and helpful. Thank you for the wonderful service. Would absolutely recommend Thomas to anyone looking to purchase a Toyota!
Vijay helped me in finding a good used car that met my specifications. Vijay is knowledgeable and was patient with me even when i changed my mind. Actually Vijay was only salesperson who actually followed up with my requests for information. He replied to my many texts and emails PROFESSIONAL & COMPETENT Happy to recommend him if you are seeking a new or great used car.
We purchased our first used car from Don Valley North Toyota and are very happy with the decision. I was very skeptical about the whole used car buying process due to the stereotypes out there about used car sales(wo)men. I questioned everything, every step of the way. However, our salesman, Sam Francella, was very patient, kind and understanding. He even took the time to answer my text messages during off hours. Sam, a constant professional, really made the whole process a breeze. We didn t think or expect to buy a car so quickly (it was our first time out to look at used cars). However, in working with Sam, we were confident in our decision to purchase. We will definitely go back to Don Valley North Toyota for our next car. Thanks Sam!
1. A rip off experience, paid $140 for the maintenance, and still charging me $41.05 for the engine oil. 2. Appointment at 10:15 am, my car finally got maintenance after 3.5 hours, left at 3:10 pm. Nearly 5 hours only for simple maintenance. 3. At 10:20, right after I drop off my car and found a place to seat, a person from DV north toyota called me and said someone is interesting in my car. And this is very disrespectful for the MISUSE of customer's information.
Very professional, responsive, no pressure salesperson - Mr. Shuja. I was able to ask questions and get support before and even after the sale. I appreciate his effort and help!
We just bought a 2016 4 Runner and the service which we received from Hameed Chennan was exceptional. Hameed was always willing to go out of his way in answering all my questions. Thanks Hameed and I will recommend you to anyone who wants to buys a Toyota.
This review is for Anand as he is friendly employee and his dealing skills are good and he is doing a great job and i am very happy after talking with him .
Very disorganized, they forgot to order parts they were supposed to have ready for my visit. I had to come back several times until they were actually ready to start the job.
Purchased my 3rd vehicle from Don valley north Toyota about a month ago and very pleased with all of them. The Salesperson Shuja was best and was able to find the car as per my requirements and also given with 0% interest.Good service by Shuja really appreciated. Thanks
George V. assisted me in purchasing my 2014 XLE Rav4. He was knowledgeable about the vehicle and listened to my criteria in choosing the right vehicle for me and my family. The sale went seamlessly and he helped me get the best possible value for my trade-in. This dealership is by far the biggest and most impressive in Canada!
I found Fiona Leung to be very knowledgeable and efficient. She made the whole car buying experience very pleasant. I am very satisfied with Fiona and would recommend her services to anyone looking to buy a car. Steve Kiss
Worst used car sales person(s) experience ever: Being on a tight schedule, I have decided to go to the biggest dealer in GTA. I assumed being big, means experienced sales people. Who knows that old cheap tricks of the last decades can not work any more. Boy I was wrong!. The sales person was rude, slow and actually criticizing that I have prepared a list with the cars I want to see. Apparently, seeing five cars at their place was being "unfocused".
Long story short, I asked about a car price and he said a number I found reasonable. Inspected it, took it for a test drive, made an offer few hundreds lower than the price he said. Before taking the offer to the manager, he wanted to take my credit card for no reason! and I refused. The manager, not only declined my offer, which is perfectly fine, but asked for 500 more than the original price! And the poorly mannered sales person I was dealing with kept saying he made a mistake and the car is actually 1000 dollars more. And I am not being reasonable and if the manager "knew" he made this "mistake" he can fire him. He called his manager on the phone to "convince" him. I was very upset by them employing this old cheap technique. When my anger was visible, he offered to return to the original price, he said 3 hours earlier. I told him even if they give me the car at my asking price I am not dealing with them. A complete waste of a whole Saturday while paying for a rental. Steer clear from this place... You have been warned.
Upon reading the feedback of mm14, I was a little disappointed and not sure if I would go to your service centre in the future.
He should really get a compensation on those days that he couldn't work because of the mistake and trouble the service centre had cost him.
It s so unfair and unjust when that manager( whoever that was) told him that they won t cover his days of not being able to go to work and it is his problem.
Initially, He came to your centre to have some service done and the car was within your area of responsibility. Secondly, it was your crew who by mistake or totally out of his mind, smashed his car.Finally, He trusted your services would help him work efficiently and safely. So, it s clearly not his problem that he couldn t make a living because of your mistakes, as he clearly stated that he uses the car fully for work.
I hope he gets the proper support that he need regarding this matter.
This car dealership is nice to visit, very spacious and lot of room to walk around vehicles... The lovely receptionist are always smiling I had a few visits to this location and the general feel and attitude of employees looked motivated and happy to help... I found at Don Valley North Toyota they are very keen on a pleasant customer experience and will go to many lengths to ensure all there customers and future customers are looked after and if anyone has any concerns they are very eager to make sure they address them . Looking forward to making my next car purchase at Don Valley North Toyota...
We bought a 2020 Camry Se Upgrade Model. Our Sales Rep was Lu Tian. He was an amazing individual to work with. Not once during our visits did we ever feel a pressure to buy, and neither did his customer service level change during our multiple visits. We had gone to a few other dealerships and you could tell when a sales rep made a judgement that we were not going to buy that day and therefore their customer service also declined as the visit continued. Lu supported us to understand our needs and we were able to negotiate a great deal on our purchase !
Shout out for Steve Cook top notch customer service; friendly and attentive. I would have thought buying a car would be a painful experience. Steve made it simple and easy. Of course the reputation of Toyota and Don Valley North are the best in the country. Glad to be on board.
Dealt with the service manager Billy. A really great guy, very helpful and knowledgeable. Would definitely recommend, bringing your car here for service. Don't forget to visit Marcos, if you need a new car. You won't regret working with him!!
I would highly recommend purchasing a vehicle from Don Valley North Toyota. Not only are the staff well knowledgeable about the vehicles that they sell, but they are also very friendly and approachable, especially my salesperson, Fiona Leung. She went above and beyond to make sure that I found my perfect car. It was definitely worth the trip to this dealership! Don Valley North Toyota was one of the few Toyota dealerships in the GTA to have the hard to find 2018 Prius c that I had my eyes on, and Fiona Leung made sure that I only left the dealership after driving one to my satisfaction. It was a done deal after that! I love my brand new Prius c! Thank you Fiona Leung and Don Valley North Toyota!
I was recently in a situation where I had to get a new car asap. I contacted Don Valley North Toyota and was connected to Sam Francella. Sam was incredibly helpful in finding me a suitable vehicle that fit my needs and budget. I just picked up my vehicle on Wednesday and when I had questions afterwards, I just had to call Sam. He provided excellent customer service and was very responsive. I would also like to thank Sara Wang for the excellent customer service she provided to me as well! Thank you both, Sam and Sara, for all your help! I will be back when it's time for my next vehicle!
Don Valley North was the 3rd Toyota Dealership that I had dealt with before purchasing a car with Vijay. The Covid precautions they performed put me very at ease despite the fact that they were definitely the busiest.
I worked with a Salesperson, Vijay, who was very willing to work with us and our budgets. He was very friendly and not pushy at all. We saw two Rav4s and were lucky to in a Demo in our price range and were given a great deal.
The inventory at Don Valley North for used cars is the best in the city, there were plenty of options and great deals to be had.
I dealt with Rocco Colangelo and he was prompt, responsive and efficient. He was a superstar to deal with and I wish all interactions with others can be this easy.
When I went to buy the car at Don Valley North Toyota, the customer service was better than any other dealership I had been too. Everyone was very friendly and not pushy at all. Agent Soby Joseph, was very nice and friendly and explained me about cars in detail . He has deep knowledge about all Toyota cars as well as other company vehicles too which made the process very smooth and fairly quick. He worked hard to meet my needs. I walked away as a satisfied purchaser. Great experience overall .
I don't know much about cars, I wanted a car that was reliable and wouldn't be a hassle. Anand Vyas was the person that assisted me and my family to find a car that would suit all our needs. He listened to what we wanted and suggested many vehicles until we found the perfect one. He also explained the processes clearly and kept us updated with what was happening with our car. I recieved great service and would definitely recommend his assistance if you're ever looking for a car.
This is my first trip to this dealership, they did an amazing job with the health care protocol and kept the whole show room sanitized frequently after every clients. The salesman is friendly with knowledge of their products. Great experience and I would recommend my friends and family to come to this dealership.
Great service, staff is very knowledgable about their produces and services. I have leased from many years and the quality has always been very consistent.
We wanted to share with you the positive experience that we had with one of your sales consultants, Mr. Kapil Sachdeva, who helped us find a new Toyota vehicle.
Approximately wo weeks ago, we happened to be driving on Steeles Avenue East and we saw a huge and majestic Toyota dealership building. The building design immediately caught our attention. We decided to go inside as we were considering a new vehicle.
The showroom was quite busy and despite that, we decided to go inside to have a look as we were in the market for a new vehicle. A female person (unfortunately don't have her name) immediately greeted us and made us feel welcomed. She also said, that if we needed any help, to please let her know.
Shortly thereafter, after looking at some of the vehicles, we realized that we needed additional technical information. We approached and explained to that same person our request. In this circumstance, she informed me that she would contact a colleague, that is a sales consultant to help us out. She arranged for us to speak with Mr. Kapil Dachdeva and moments later, she introduced us to Kapil.
Kapil showed us a number of different vehicles and in doing so, Kapil took the time to explain the differences (not available in other vehicles but) found in the Toyota vehicles. In particular, Kapil emphasized the technological advances in particular, the safety features inherent in the Toyota vehicles.
At all times, he was very professional, friendly and very knowledgeable while at the same time, making us feel so comfortable with his explanations in a manner that was easy to follow.
Ultimately, with Kapil's expert advice and explanations, we decided on the Toyota Corolla and we consider ourselves lucky to have the vehicle that we wanted all along. We were very fortunate to have Kapil as our consultant as he helped us choose an excellent vehicle. Many thanks, Kapil.
Kapil is the consummate sales and/or leasing consultant and Don Valley North Toyota is lucky to have him in their employ.
I've been to many dealership before I bought my rav4 and by far don valley north was the best. The salespeople really listen to my needs and went above and beyond. I highly recommend this dealer for any buy looking a great deal on a new or pre-owned vehicle. Thank you dvn.
I had a very wonderful experience with purchasing car in Don Valley North Toyota this week. I purchased the 2021 RAV4 LE, the whole process is very smooth. I would like to take the opportunity to give high praise to my sales consultant, Simon Lam. He is a very professional and patient staff. His 26+ experiences and knowledge in Toyota auto sales was far superior to that of a salesman that I encountered at other local dealership. He understands my need greatly well, the whole purchasing experience was efficient, smooth, reliable and relax. He found a way to make my deal work in a very professional and efficient way, I left Don valley North with a brand new and lovely RAV4 this Thursday. I highly recommend Simon for everyone and appreciate the Don Valley North store.
Hi. My experience was excellent with Maryam Panah. She was honest and upfront. I am very happy with the assistance I received. Very professional. Thanks again, Sal.
Worst dealer ship ever. My dad brought his car here. So I wanted one here too but the staff especially the manager were very unprofessional to us. We wanted a discount. They then suggested if you can't afford it don't buy such a nice car.
Excellent service received by all at Don Valley North Toyota. Paul Selby and Howie Lowe made the purchase of our new Venza seamless and we felt confident that we were in good hands at every step of the car buying experience. Many thanks!
I just wanted to take a minute to rate my recent experience in your company (Toyota, Don Valley). This was very smooth process from the beginning until end. Most specially I would like to give praise to my salesman, Jeffrey Pingol. Not only he was extremely genuine and awesome but also very professional and accommodating. I went in expecting to trade my car in a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Jeffrey Pingol took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He went above and beyond to make sure I purchased the RAV4 I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a RAV4 the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Jeffrey Pingol to anyone who is looking for a new or used vehicle. Thanks also to the financial service manager, Jaydan Park- for your assistance.
Dealing with Shuja Rizvi was a very pleasant experience, he helped me throughout the process of buying used vehicle, I highly recommend this gentleman.
Our experience at DVN Toyota was truly amazing. Googer G. was our salesperson and we found him remarkably trustworthy, knowledgable, and empathetic. At times, it seemed like Googer was negotiating the best price for a 2012 Venza that we were interested in with his management on our behalf. He delivered the car on the day of the sale in excellent condition and took it upon himself to ensure that financing and registration were also taken care of. As we needed the car for a trip, he even agreed to take care of a few minor paint issues after we had returned from the trip. I think I will buy a Toyota again and it will be from DVN Toyota with Googer as our man. Thank you DVN Toyota and thanks Googer.
Best experience with buying a car at Don Valley North Toyota! Sam Francelle was helpful, informative and most of all, he was friendly and such a pleasure to work with. Big Thank You to Sam and his team!!!
Sales, not service related review. Went in to check out a demo vehicle and the sales staff seemed very pushy and not negotiable. Told the sales man that i did not want to pay basically full price for there demo vehicle, but instead just kept pushing financing and leasing. Realizing this was going no where, and decided to call quits and lost interest. But then the sales man asked me to stay, got the manager, and once again pushed the same things i already heard about. Will not be going back for any of my Toyota dealership related business.
Lu Tian was very helpful and patient and I appreciate all his help. He provided me with a lot of information and was available via phone and email at all times to answer all my questions.
I would absolutely recommend working with him to anyone who is interested in Toyota cars!
Don Valley North Toyota will always be my first priority for purchasing any vehicle. I had an amazing experience with FIONA. She helped me choose the right car for me and was utmost patient and polite throughout the conversation. This place has become my one stop for purchasing any vehicle. I will always be grateful to the entire staff for supporting me throughout the process. The entire staff has excellent customer service. I am bang onn amazed with the place.
I love going here for service. Friendly service. Cafeteria has great food for great prices. Comfortable waiting area. Makes it easy to wait for your vehicle.
I recently bought a 2016 4runner from DVN. Uzzi and Todd were the two salesmen that helped me out through the whole process. Both salesmen went out of their way to try and make my purchase a positive experience. Great experience overall. All my needs and requests were met. Always with a smile. I recommend anyone thinking of buying a vehicle from DVN to deal with these two gentlemen. Stand up guys.
My family and I bought a 2016 RAV4 and had an excellent experience at the dealership. Mostly, dealt with Anand and he was the best. He truly cared for his clients and gave them the best deal. Overall, the people at Don Valley North Toyota care for their customers and make sure you walk out with the best! Definitely recommend!
Had a great experience with Shayne and Marco. Both were super responsive and direct. No bs. Very helpful from start to finish, and addressed concerns immediately when asked.
Sam Francella was a wonderful sales specialist. He managed all my wants and needs and did his very best to make sure I was happy. This is my second purchase from DVNT but will not be my last.
Don Valley exceeded my expectations beyond what was fair. I had noticed a cracked windshield and they stood by me and replaced it even though they could have pointed the finger at me.
From the service person to the sales manager throughout I was very satisfied.
I hope if you have the pleasure to do business with this dealership you have a similar experience of fairness you wouldnt expect from a dealership.
I have had the pleasure of purchasing a Scion-FRS from Don Valley North Toyota last September. It was a great and smooth experience. From emailing them and getting an appointment to test drive the car to purchasing the car a couple of weeks after, it was all very smoothly done. Blaine was a very knowledgeable sales representative, who was able to answer all of my questions and was there every step of the way with reliable advice.
Purchased my 2015 Yaris at DVN Toyota, and am very happy with this car. It was nearly new, and well taken care of, and was a 2nd hand purchase from a local trade-in. Clean, perfect working condition, and at an excellent price. Tony Cao was my salesperson, and was very professional, courteous and worked with me to get me the best car at my budget. 100% satisfied and recommended! Thanks Tony!
Just purchased a used Highlander from here. I was most impressed with the fact they offered me by far the highest trade in value for my older Highlander. Like, 50% more than some other dealers offered me!!!!!
I had an unpleasant experience with one of the worker during a phone call as he dropped the call without mentioning. Billy was amazing and made a quick follow up the next day and explained and showed me thorough details of my inquiries and had my service done in a very professional manner. Highly recommend services in DVN toyota, might be pricey but you get professional services in comparison to possible scam from outside companies (which happened to me with my safety test)
I just purchased my first car today, a stunning sweet 2014 Toyota Prius C hybrid here and am very happy and pleased to find the most fitting car for me right now. A big shout out to Anand Vyas for making this happen, not only was the service remarkably fast and accommodating, but the efficient speed of the process and patient and friendly attitude from this young gentleman blew me away, if the car was not a great fit I would still do business with him. A second shout out to Vicci Lee for a very unbiased, non pushy help and support to understand the financial pieces of getting my first car. Thank you Don Valley North Toyota for your excellent atmosphere and customer experience.
I had a great experience at Don Valley North Toyota. I planned to surprise my wife with a new car when she gets back from the trip visiting her mom. Mr. Arman Mazaheri at Don Valley North Toyota help me find the exact car I wanted and delivered it just on time. My wife is very happy with her new car. Thanks Arman
I recently bought a Truck from DVN Toyota. I was pleased with the professionalism and excellent customer service provided by Hammed C. He went to bat for me for the price I wanted to pay. I was very pleased with the whole experience. This what exemplifies DVN Toyota s motto of providing customer satisfaction. I would be happy to recommend anybody looking for a vehicle to go see Hammed.
My purchase of a new 2018 car at DVN Toyota did not go well so my suggestion is that if car price is important, stay from this dealership and avoid the rude, dishonest, inattentive, pushy sales people. From my discussion with the car sales GM, the car dealership has a lot higher operating expenses, and as such, will need to rely on selling cars in higher quantities or ripping off a few customers through unethical means such as dishonesty, and unsavy car sales tactic. The dealership is very big and looks nice, but with the retail location, large staff, comes a lot of overhead and operating costs, meaning they won't have the ability to offer customers a good price if that's important to them.
As for my own car purchase, between the trade-in and new-car sales price, I estimated i pay at least $1500 more than I should had for a entry-level compact car. In the future, I suggest people use unhaggle or look for other dealerships who have the ability to offer customers a better deal.
UPDATE: Brittany, Sorry I've already reached out to your product advisor, new cars sales manager, and general sales manager. To put it politely, DVN toyota charges a lot more for the same product compared to other dealerships , along with an incredible amount of pushiness for upselling other products. People are better off staying away from your dealership.
Also your people is pushing their customers to shill for their dealership. It's kinda ridiculous telling me to just put all 10s in the customer survey....serious.
I was looking for a fuel-efficient vehicle due to the ridiculous high gas prices. I had found an online post for used 2004 Toyota Prius. Our sales person Usman Sultoni was polite and patient with us. He took us on a test drive with the car. Showed us all the features that came with it, and in addition showed us how fuel efficient the vehicle was with the on screen real time fuel MFD Consumption / Energy Monitor. And when it came to negotiating price he understood our needs and met them. I was totally satisfied with our purchase. Usman Sultoni wasn t there to pressure us and get a sale done. He actually listened and wanted to make sure we walked out of the dealership totally happy. He even had the car up and ready to go within a single business day. I have bought cars in multiple dealerships, but Don Valley North Toyota has been the safest and secure buy I have felt so far.
Highly suggesting this dealership!! I bought my first beautiful car from here, dealt with Mr.Gokuldas Krishnakumar. GD was educating me each aspects of a purchase decision and went in dept with different view of buying an apt car. His knowledge and immense experience simply eased my decision. Best price! And effortless documentation. Surprised with the follow up GD made to give the best after sale customer service. Special Thanks to Mr.Shan Manojkumar and Mr.Jason Joseph! Good luck
donvalleynorthtoyota.com
