Buying a Scion is an odyssey. Toyota won't let dealers move far from the MSRP, and provides Scion salespeople the paltriest of commissions, which is why Scions are banished to a far corner of most dealerships, sold by the sceeviest of low-performing salespeople. Don Valley North Toyota sold my Scion as if it were just another commission-bearing car (which it isn't), and never once pulled any dirty tricks ("you'll have to put $50 on your credit card to have my manager look at your offer"). Shame on Toyota, but kudos to DNVT.
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I had a very negative experience with this dealer. I brought my elderly aunt to buy a used SUV in September 2020. The salesman who we dealt with seemed nice and we negotiated a good deal. When we left our deposit we were assured by him that the vehicle would be detailed and that the missing sun visor on the drivers side would be installed (with the light working) before we picked it up. On the day we went to pick it up, he asked us to sign the paperwork in advance and then we were shocked to find that the vehicle was dirty inside. There were white stains on the seats and the sun visor was still missing. My aunt was not happy and we were assured that it would be dealt with in two days.
Two days later I went by and saw the vehicle on the lot. I looked through the windows and saw that nothing had been done. I texted the salesman and asked him how things were going with the vehicle. He replied that everything was complete, that he was busy with meetings but he would deliver the vehicle later that day. Since I had literally just walked away from the vehicle when he texted this lie, I asked him to call me. When he called me an hour later, he again assured me that it was all good to go. I told him that I had been by the dealer earlier that morning and he was speechless. Rather than blast him over the phone, I simply asked that he deliver this car in the condition he would deliver it to his own Aunt. I had things to do and couldn't dedicate any more time to this.
Needless to say, he did not. There were stains on the headliner, multiple seats, and the sun visor looked like it was put on by someone with very greasy hands. I sent him a message with pictures, video, and insisted that he make this right. He ignored me and the next week I forwarded that message to the GM. I was again ignored. It has been several weeks and I have heard nothing. My aunt has since had to pay out of pocket for detailing and the garbage found in the vehicle consisted of candy rappers, a children's toy and some other rubbish. This would not be in a car that was detailed.
If being lied to and having promises broken is what can be expected from a vehicle purchase at Don Valley North Toyota, then it's time to shop at Honda.
My advice, save your money for people that will honour their word.
I bought my Corolla from this location today. Outstanding and interesting experience. Sales person Pejman made this deal super comfortable with his extremely patient and respectful attitude. He went above and beyond to answer all my questions and was very friendly. Huge location with good staffs and very well maintained. Best place to shop cars.
My experience at the dealership was good. The salesperson was very helpful , courteous. The salesperson we dealt with was Sam Francella He went out of his way to make us feel comfortable in the purchase of our car, gave us a lot of information on the car itself. I would recommend my friends to go and see him, when they are looking to buying a Toyota car.
I had a car service yesterday. When I drove back to my home, I noticed two marks and deep scratches on back left side of the car which wasn't there before as I always check my car. Attached is the picture in which you can see the highlighted area the white marks look smaller but they are noticeable along with the scratches. Who is gonna fix this.?
I was fortunate enough to find my ideal used car available at DVNT. Muslim Bharwani helped me out and the sale/exchange was a great & smooth experience. Unlike other sales men you often see stereotyped in the media; Muslim was respectful and let me go at the sale at my own pace. Didn't pressure or badger me and was transparent throughout the process. If you are in the market for a car, I just reommend folks do their own dilgence. There's enough information nowadays (Carproof, authtrader, Canadian black book, etc.) to help you out and make the car-buying experience fun & a win-win experience for all parties.
My wife and I went to Don Valley North Toyota to buy a used Vehicle. We were introduced to Shuja Rizvi. Shuja was a pleasure to deal with. He is knowledgeable, polite, and never pushed us . We did buy a used vehicle and Shuja went above and beyond. He did everything he said he would do and more. I highly recommend Don Valley North Toyota and if it's used you are after Shujar is your Salesperson. Great Job Shuja and Thank You from both of us!!!!
Great customers service, really big place , special thank you to Mathon. He s patient and will listen to all your needs for a car . Couldn t be more happier and confident about my choice.
I recently bought a used car at this dealership and had a great experience! It was our first experience buying a car and Tony Cao was a perfect match for us! He was extremely knowledgeable and friendly. I couldn t recommend him more!
I had a great experience here at the dealership. My sales person was very helpful through the whole process and made sure we understood everything about the car and the paper work.
Excellent Salesman Usman Uzzi Sltoni, Outstanding experience for the deal with Toyata Sienna. Professional and kindly service, anlaysis the advantage and disadvandge for the car. recommend suitable accesories to us. give us all information what we needs. help my sister who just landing toronto from china that get easier to adapt the life into here. thank you so much, Uzzi, Wish your all the best,man! -- Kevin Zhu
My car s license plate got hit in a parking lot a few days ago and my dad managed to straighten out the bent plates but the plastic frame was bent and could not be straightened so I decided to go to Don Valley Toyota to purchase a new one. I came across an amazing worker, Tony Cao, who not only generously gave me a new frame but also put it on for me and touched up a scratch on the front bumper. I came in thinking I wouldn t be able to get a new frame but Tony went above and beyond with the help. I would definitely recommend speaking to Tony if you need anything.
Dealing with Shuja Rizvi was a very pleasant experience, he helped me throughout the process of buying used vehicle, I highly recommend this gentleman.
Great service and staff here! The staff are friendly, knowledgeable and they know how to treat a customer. I bought 2017 Rav4 from "Christine Lee" Very happy with the great car and the service. The dealership grounds also good!!!
In March 2021 we purchased our Highlander from Don Valley North Toyota. I'd like to thank you Pouria Rezanezhad - sales consultant and Steven Farra - sales manager. Great team of professionals. Great job guys. Thanks for the help. Hope we will meet again when we will be ready to buy our next car. I definitely recommend DVN Toyota. If you need to buy a car talk to Pouria and Steven.
We bought our Toyota from Vijay at DonValley North Toyota and his service and expertise were fantastic. He was friendly from the get go and walked us through the options we were interested in. He was honest and informative but never pushy. He was understanding of our needs and stuck to our budget and made it work. We are grateful for his help and highly recommend him for future purchases.
This is the second time that i bought my new vehicle in DVNT. I always felt more convenient and joyful with excitement experienced while purchasing my new vehicle. The staff are very happy and helpful to serve you....Total quality of excellent services I can say.
Just bought a 2017 Camry. Elley Endo was fantastic... she made the whole experience a great one !! Thanks again Elley. I would totally recommend you and DVN Toyota.
Had a great experience shopping here and getting my 4Runner. Special shout out to Tony Cao in Sales for following up multiple times to see if I was satisfied with my purchase and if I had any questions. Great guy and I definitely recommend him and DVN Toyota.
The start was not so good: I called Don Valley about a car at morning and booked an appointment to see the car 2h later - it was sold... But my advisor helped to find another very similar that was not posted yet. It worked well. Both Arash (car sales representative) and Joan (financing dept) were very helpful. At the end, I was satisfied with the vehicle and all advises given.
I Specially thanks from Don Valley North Toyota that they helped me for financing the car, they provide great services for their customers and as well specially thanks from Mr Shuja Rezwi that he helped me a lot and provide all the information clearly about the features of the car and he has a great customer service thanks again from all employees of Done Valley North Toyota that they provide such a great services for their customers.
"I did lease a 2018 RAV4 on late OCT,2018. This odometer is running very fast in a way that within three weeks shows more than 2200/KM while i drove my car at maximum estimate not more than 500-600/KM. I report this issue to Toyota Don Valley, a service appointment given to me after 4-5 days on NOv 26,2017 at 9.45am. when I got there. they asked me someone of service dept. should drive the car in the road to find the possible issue. this method of measurement is so unprofessional for diagnostic issue for a company as toyota. result of this this test doesn't show anything to them. finally they said someone else might drove the car in my home while I explained I have no one else in my home to drive my car. I did spend more than four hours in Toyota don valley looking to answer my concern but unfortunately they could do anything just wasting my time. My car odometer is running and I can not drive it afraid of to be over mileage by the end of the lease. I obligated to pay for my leased car but I can not drive it!!!!!!!!!!!!!!!!!!!!!!!!!!!! my invoice No: T0CS430548 "
I am Ms Ho, I just bought a Corolla from Thomas Chan in Don Valley North, he is a very helpful and knowledgeable person I ever met. I highly recommend to my friend and family.
Beyond excellent customer service provided by Jalal. He is very knowledgeable, patient, honest, and above all kind. He was very helpful throughout the whole process. If you are looking for a Toyota all you need to do is go to Don Valley North Toyota and ask for Jalal. Trust me, you will have the best car shopping experience! we would highly recommend him to all our friends and family. Thanks a million Jalal.
Fantastic dealership. I bought Toyota Corolla 2020 from here. I had a great experience with sales person Mr. Vijay prahlad. He helped me to choose the best car without having any delay and he explained each and everything nicely. I will recommend to anyone to look for Vijay if you need someone knowledgeable with great service.
I brought my 2009 for a few things, oil change and tire change, check the rust. yes the vehicle is regularly breaking out in rust. Still under warranty. I got there 5 minutes before the appointment. Waited close to 30. Watched four people who got there after me, be handled leave before me. When I was getting ready to just walk out, they called. Literally I had taken out the bus token already.
They told me to tell me to take it to where I bought it for the warranty work to be done.
When I went to pick up I asked a few questions, i was only told here is my credit card. Clearly I do not speak the right language.
Update: Just came from the express lube this morning. Completely different experienced. They cared, they lessened. The even answered questions about the past. I will go the express lube again, but not for other services
You got to be careful if you walk into the Used car centre. Being a new immigrant to Canada, I had picked this place due to their huge presence. However realised that the presence was built on exploiting the new immigrants who doesn't know much about the market. I have to admit that it was majorly my 'not so great' research which ended up buying a much older car for a very high price.
I have no intention to put in the entire story here, however all I would say is, just "be careful" when you deal with them... Good Luck
A very horrible experience. I wouldn't even recommend Don valley North Toyota to anyone. I bought a Toyota Camry from the Sales rep Shan Manojkumar. I notified Shan about a major engine oil burning issue with in a week of initial purchase. He assured, it will be taken care by Toyota Canada. From the beginning he knew that Toyota Canada wouldn't honor. I was forced to do oil consumption test for 6 months. After I was told by the Manager George Sairoglou to repair it out of my pocket for about $3000.00. Basically you are better off buying a car from Mama papa dealerships.
We bought a used vehicle from DVT, Sam Francella our consultant was very helpful in helping find us a good one, we have the vehicle almost a year but Sam does keep in touch with us. Great Person and guides you well, has great patience and knows his job extremely well. Hoping to get our next vehicle from DVT. Thank You Sam
Our first experience at Don Valley North Toyota was amazing, with help from Pejman Akbari and his excellent customer service. From the moment we reached out to Pejman, he was polite and professional, we were able to have all our questions and concerns addressed. We were also accommodated with our timings, being very flexible. Pejman made sure our purchase was made as smoothly as possible from beginning to end, instilling us to buy with trust and confidence. I hope to purchase here in the future. If you are looking to purchase you must contact Pejman.
I would not recommend going through the service department. They deceive you into paying for services you do not need.
*was contacted by somebody. given service credit. Still not happy about the entire ordeal but I don't want to waste too much time on this. rating changed from a 1 to 3. My advice don't let them do any service to your car until you see a full breakdown of the bill.
I went there for car detailing, deluxe service and was awful, I send money in garbage ,they don t know how to detail , just spray oil all over my car. Even My front mirror was dirty , they forgot to vaccume consule and also windows was dirty and greasy.
Just got a new car from DVN Toyota last week. Sales Tony was really helpful. I asked him a lot of questions and he was always patient and professional. So far I like the new car and I think we made good decision that we bought it from Down Vally North.
I generally don't like dealing with dealerships, but Vijay at Don Valley North Toyota is an exception to the typical car salesman. He was very knowledgeable about the vehicle I was interested in. He took the time to explain all the buttons and knobs before we took the car out for a test drive. He was exceptionally nice and was able to answer all our questions, he even had the car washed just before we arrived. I would recommend Vijay to anyone as an exceptional, professional car salesman.
My wife and I have dealt with Ethan Ye for three truck purchases from Don Valley North Toyota. From start to finish, Ethan is a consummate professional. He knows the Toyota line inside out and is patient in explaining features and benefits of all of the Toyota trucks. He always has time to take with his customers - you never feel rushed with Ethan. He is equally proficient with numbers, working out payments and residuals wherever required. Don Valley North is fortunate to have Ethan. We will always look for him when purchasing new vehicles. When closing our deal, Ethan referred us to Fiona Leung who completes the transaction on behalf of Ethan and the dealership. Fiona is a very pleasant and accomplished woman who takes excellent care of her customers. This is a very well-run dealership and we recommend it to anyone who is looking for a Toyota vehicle. Eric Henry
I bought my first car from Don Valley North Toyota and I received commendable service from the sales person named Shuja. The whole process of choosing and buying the car was made very easy and comfortable. He literally got my car ready for delivery in less than 24 hours which was a great help for me. He assured I got my car on time with all the desired services and also followed up if anything was required after I bought my car. I highly recommend Don Valley North Toyota for buying a car.
For the past 8yrs I've received excellent service here but I'll be taking my business elsewhere. My last service here was beyond disgraceful. My new car was out of alignment which they fixed but someone didn't bother to check if the steering wheel was centered or didn't care as it was horribly off center about 30 degrees to left. Even after taking it in 3rd time it was no better. I was told that their service foreman test drove it before I went to pick it up and said everything was good. What was shocking was even when the service manager test drove with me beside, although he was holding the steering wheel horribly off centered, with a straight face said to me it was fine. To me either he's being dishonest or showing utter incompetence along with everyone who worked on my issue. It was truly upsetting. In my 20yrs+ of driving and dealing with service in quite a few different shops, this takes the cake as the worst experience of all time. He said it's a not a problem thus they can no longer work on it and advised me to take it to another dealership. I did exactly that and got it fixed properly at another dealership. I can forgive and accept mistakes but nothing can make me go back to same people trying to convince me 30degree off centered steering wheel is normal. They must take me for a fool. Moreover, the first service advisor hinted that I must have thrown the alignment off and was doing me a favor by not charging for the work on a brand new car a month old. Dealt with him twice and was lacking professionalism in a few areas. Needless to say, third time I asked for a different advisor. It's a shame as I really had no problems until this. However, with some personnel changes I've been noticing their service level slowly declining. That being said, I would still recommend this dealership just not as highly as I did before.
I had a very good experience in DVN. Thomas Chan is a professional sales rep with rich knowledge, and always willing to help. Vicci Lee made the financing process simple and efficient. Overall, it is a pleasant purchasing experience.
This is the first time in Canada that I purchase car. I have very good experience with toyota during 10 years back. Because of my experience , I decided to purchase a toyota suv car. One of my best friend in Canada has a vary good experience with Don Vally North Toyota. I went to this dealership with my friend to negotiate and finalize ,purchasing a car. My friend intrduced me to Steven Faar as a very succesfull sales manager in DVNT. Steven nominated Arman Mazaheri Tehrani for explaining technical specification details about toyota cars. Arman came to us with a smiled face and very friendly to explain all details that we needed. I told Arman that I decided to purchase a Highlander XLE AWD and I want to know anything about this SUV Toyota car. Arman completely explained all features and specification during a drive test and I could compare this SUV Toyota car with Landcruiser Prado that I had in my country for ten years. Arman is very young but he is very sharp and he has a excellent relationship with customers. I am really very satisfied to see Arman and I am sure that he will be a very good sales manager in future in this field. I hope to see him to purchase second car in Toronto. Mohammadtaghi Soleymani Ashtiani
I was looking for a fuel-efficient vehicle due to the ridiculous high gas prices. I had found an online post for used 2004 Toyota Prius. Our sales person Usman Sultoni was polite and patient with us. He took us on a test drive with the car. Showed us all the features that came with it, and in addition showed us how fuel efficient the vehicle was with the on screen real time fuel MFD Consumption / Energy Monitor. And when it came to negotiating price he understood our needs and met them. I was totally satisfied with our purchase. Usman Sultoni wasn t there to pressure us and get a sale done. He actually listened and wanted to make sure we walked out of the dealership totally happy. He even had the car up and ready to go within a single business day. I have bought cars in multiple dealerships, but Don Valley North Toyota has been the safest and secure buy I have felt so far.
Got my Camry xle here. Great customer service and promotions. Worth mentioning my sales person's name @shuja, helped me alot from his end. Thanks everyone.
I purchased a vehicle through Hameed Chennan. I was incredibly impressed with his professionalism and ability to make himself available to me. He was not just interested in helping me find a vehicle right for my needs, but he wanted me to feel like a valued customer!
This was the easiest dealership I have worked with. I was in and out in 2 hours. Thanks to Marcos Haitas, Marcos was efficient and knowledgeable, but also made sure that everything was covered at the best price in town, he went above and beyond in every aspect and made sure I get what I was looking for in my purchase. I recommended anyone to go see Marcos Haitas He is the guy that gonna make it happen Thank you Marcos
It was absolutely a pleasure dealing with Mohamad at Don Valley North Toyota. He was very helpful and took a great deal of time explaining all the transactions with the purchase of our new Tacoma. Never rushed or pushy. We will certainly be going back in the future.
Hi. My experience was excellent with Maryam Panah. She was honest and upfront. I am very happy with the assistance I received. Very professional. Thanks again, Sal.
They have the best salesman and the best sales staff, and they are kind, well-behaved, and knowledgeable about Toyota cars. Mr. Jalal Seifihesar is one of the best sellers of Toyota Don Valley North collection. He works great.
I came to Don Valley North Toyota, after a bad encounter at another Toyota dealership. It was a GREAT experience with our Sales Rep: Arman Mazaheri. His customer service and knowledge was "Best in Class!" I will refer him to anyone I know looking for a car! Great Job Arman!
With all the Satrs Respect and Ratings to Marlin Lopez Hats off to you and hello all You torontonian's you will never go wrong with one of best life time experience of being a toyota owner please please please come once for your service feel the change.
I've had my new 2020 RAV4 for about a week now and it's better than I thought it would be. The ride is incredibly smooth with the upgraded 19" wheels and the interior is sleek and roomy. Always a pleasure to be looked after by Ken Yokoyama. This time I also had the pleasure of dealing with Christine Lee and she was great to deal with. She was also very patient and knowledgeable about our vehicle purchase. This is my 4th purchase from DVNT and the best one yet.
Elley worked tirelessly to make the process of trading in my car and buying a new car as easy as possible. She was friendly and communicative guiding me through the different stages of the process and carefully listened to my needs to make sure that I left completely satisfied.
This is the 2nd Toyota car I recently bought in Don Valley North Toyota. They have experienced sale persons, good service and reasonable price. I am totally satisfied!
Worst dealer I had ever had for my Toyota car. Both Sales and Service section was terrible experience. Biggest problem is people don't respect your time and service is like $300 for eye inspection. A simple lease termination and buyout took 3 hrs. Maybe the person who helped me didn't have any clue. I had to call Toyota Financials and guide this sales person. In fact I was doing their job. This is already 4th time I had a bad experience. I dont want to go back and maybe try some other dealership.
Posted a review 2 years ago for Amin K. Came back to say he is still the best for CAR service @ DVNT . He is the reason I keep coming back to DVNT after all these years....
Amin K - Thank you !!! Great experience with the service...will see YOU in 6 months....this is what customer service is about.
We called this dealership and told exactly what we needed. They gave us the price and told that they are the only dealer in Canada who has the vehicle, we need, in stock. We drove 45 minutes to the dealership. Upon our arrival they make us do test drive. We were happy that they are giving us the right price and they have the vehicle in stocks. But after 1 hour of talk and test drive they made us wait 30 more min in the office to tell that they don't have any stock. Only car they have is the demo that meets our requirements. Price they quoted on that car was way way higher what they quoted on the phone. When we question the sales person why would they do this to us? Person felt bad and called the manger to give us gift to compensate. It is not that we were looking for any gift. Few minutes later the manger came empty handed and started offering cars which were not in stock and were more expensive. We had told them we will come only if they have the vehicle in stock. We wasted almost whole day just because they did not tell us the truth.
Highly recommend this dealership in particular Shuja! He was very well informed and patient in answering my many questions. Given current circumstances, the entire transaction (except picking up my new car) was done virtually (phone, txt & emai) and Shuja was very accomodating.
Behzad I was very impressed by this young man. When we came to Toyota we had already made up our minds to get Lexus this time. He changed our minds so well, we ended up getting 2 Rav4s. Don valley should be proud of him.
I just recently got a car from here, and I highly recommend If any one is looking to get a great deal. I had Hameed and Anand take me through every step of the way from the beginning until I was handed the keys to my car. They were execeptionly helpful into getting me exactly what I needed. Any questions I had they had the answer. They've worked with me through the whole process and even gave me their personal number if there were any concerns. That is what I call great service. I was very well satisfied with their service and I definitely recommend anyone to reach these two gentleman.
No words can describe how my day went from being super unlucky with a flat tire to extremely lucky when I ran into George Sairoglou from Don Valley North Toyota! As I stood there cluelessly waiting for someone to come, George came to the rescue and very quickly helped me change my complicated tire situation like a master! (Did I also mention my car is a Toyota? How lucky was I!) To make sure that my drive would be 100% safe after putting in my spare tire, he even went back and forth from a gas station to pump it up with air. Actions speak louder than words, and I think this goes to show what amazing service people from Don Valley North Toyota offer not only to their clients, but anyone and everyone. I can't thank George enough for his help and would recommend anyone to go to Don Valley North if you're looking for a pleasurable experience with professional, friendly and intelligent people!
Big shout out to Anand Vyas and Wayne from detailing ! He has made my car look gorgeous, his skills are amazing, such a hassle free process thank you as well to Natalie and Anthony as well as Sam Francella ! I will be back here again !
"Don Valley North Toyota Staff (Milan Novakovic, James Zhan & Jason Chen) are to be commended on their absolutely fantastic service given 5 stars. They worked as a team and delivered my car on a flatbed truck right in my driveway. They made purchasing my car unbelievably effortless on my part. All the necessary documents were emailed, signed and returned by the web. I did not even have to got to the dealership. My only regret is not having met the fine gentlemen who took such great care of me. Sincerely E. M. Williams"
The best dealership in the entire Greater Toronto Area. Come here to pick up your Toyota today! The service is amazing, and the dealership is very clean. Advisers and Management are very customer centric. They service you like a family member. Come in the dealership and see results! Seeing is believing.
We were not looking forward to the negotiating part of purchasing a vehicle but were pleasantly surprised by the professionalism of Sam Francella's smiley face and courteous customer service, which made this whole experience enjoyable. We highly recommend connecting with Sam for your next vehicle purchase.
Went in and came out with a wonderful pre-owned vehicle, my family and I were very happy with the process and our purchase. Our sales consultant Usman Sultoni was very helpful and friendly, he explained everything with great detail and was very patient with us. We strongly recommend Don Valley North dealership location to anyone, it s worth a visit!
Behzad Shomalzade did a great job looking after me with the take over of my existing lease and purchase of new vehicle. Everything went smooth, all questions were answered. Thank you
I bought my favourite car from Don Valley North Toyota today. My salesman was Behzad and he's amazing. He's a very nice man and helped me a lot with the best offer. I would recommend Behzad 100%.
I have been with advisor Andrew Mudita ever since my vehicle was bought from Don Valley North Toyota.He is very good and pays cordial attention to my requirements.He treated me always well and the vehicle is well maintained with all periodic services.
All star rating is because of some very nice human beings working here. Business apart, Mr.Jason showed genuine interest & respectable attitude to resolve any issues with my purchase.
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