Digestive Health Clinic Review

Recently moved to the area. I honestly thought it was impossible to receive better care than I had been receiving. I was wrong. Every single person I have come into contact with at the DHC is courteous and professional. Thank you for the great service and treatment.

Very professional - I was in and out very fast. Didn't wait long in the waiting room or for my procedure. Very streamlined process and the staff and provider were great

As a healthcare professional myself, I know exactly what it takes to keep patients safe informed and feeling like they had a good experience. Digestive Health Clinic did a great job Dr. Goulet was fantastic. The nursing staff was great anesthesia went perfect. . I have no complaints, they did a fantastic job and I will see them again in five years.

My entire experience with Digestive Health was good. Each member of the staff that helped me was professional and courteous. They answered any questions that I had. They made sure I was comfortable from start to finish.

Thank you so much for such a positive experience. Dr. Mallory was awesome!

Scheduling can take a long time to get in here. After calling in the start of August, staff directed my family member to get a referral from her PCP. When she could get her PCP appointment and referral, it ended up taking 2 weeks to schedule the appointment for mid-late September. When we called in we learned 50 other people had been referred in that day too. So this is a busy location and can take a while to get your appointment date. That is why they get 4 stars. Once we had our appt though, we were really pleased with the quality of the facility, the friendliness and efficiency of staff, and Dr. Jankowski taking time to explain the results as your loved one is waking up. She didn't beat around the bush and told us her concerns directly. My only other critique would be that the first time family meets the doc is in recovery for your family, so I didnt have the opportunity to ask questions before. Overall, very pleased with our experience here. Thank you to the staff for providing excellent care for my family member.

What can I say, when ya gotta go ya gotta go. I have been to a few GIs in the valley and this place has been the best. Let's be real, nobody is coming here for a good time, but the DHC always treats me respectfully, courteously, and professionally. If ya gotta go, go the he DHC.

Dr. Evans and the rest of the team at Digestive Heath are the best. I ve never felt more cared for by a team of medical providers in my life. They really care about getting the best outcomes for their patients.

They are efficient, kind and incredibly competent. I was in and out in under an hour and the experience from start to finish was as comfortable as possible.

I wasn't a happy camper. Something came up with the doctor and I was kept waiting for an hour and a half. No one said anything to me about my appointment being delayed. Common courtesy would have gone along way. I was left to simply wait until I asked about the delay.

I couldn't believe how easy my colonoscopy was. I once had "sedation" involving a nearby part of the anatomy, and it did nothing for me. Ditto with eye surgery. One tiny Valium pill does nothing. Two do nothing. Here you get IV sedation that's akin to general anesthesia from the patient's perspective (there's probably a medical distinction involving breathing tubes or something). You will be asleep. Asleep, asleep, asleep. If all Americans knew this, nobody would die of colon cancer. I have no idea what all the doctor crammed into me while I was sleeping, but when I woke up it was over, I felt fine, and the doc said I didn't have to come back for 10 years. They were thorough in investigating one small polyp they found (turned out to be nothing). I definitely recommend this place.

Don t waste your time with these guys. It will take you hours to get through just to make an appointment. Unprofessional and their go-to solution is high-cost procedures. The doctors only really want to help if they can get your money.

Wonderful friendly staff from the moment I walked in. Everyone was very thorough and explained everything before needing to ask. The most spectacular thing is the nurse randi brought back with her a warm blanket after I had changed into the gown. That was the best thing ever and so needed. I don't even care of it is standard practice...it was the best practice.

I had a very pleasant experience with this group. I have only seen Dr. Robb Gibson 2 times over the course of 4 years and he approached me as if I had been seeing him for years. Amazing bedside manner, friendly and considerate.

The staff at this clinic is so incredibly kind. They are patient and have the desire to give the best care possible. My mom has had gastrointestinal issues for years and they have been so helpful throughout her process. This is by far the best digestive health clinic that my mom has been to. Such great people and such great care.

Digestive Health Clinic was amazing from the kind staff and helpful billing people to the nurses and doctor. Dr. Goulet had to tell me hard news and was so kind and gentle about it. Out of all the hospitals and doctors offices I have had to see this is the ONLY one who worked with me on reasonable payments. Thank you Digestive Health for being so caring...the last thing a cancer patient needs is someone hounding them about bills. You have been great!

I am not sure where all the negative reviews are coming from. My colonoscopy was scheduled very quickly only a week and half out and that was likely because I requested a female doctor. It was difficult to get through to anyone on the phone, however my voicemails were returned promptly on the same day, not a big deal, just have a little patience with them. The nurses I spoke to were very friendly and mostly helpful. On the day of my appointment I was taken back promptly and the procedure itself was very fast! This was my first go around with getting a colonoscopy, I was actually terrified and had experienced extreme anxiety the entire week before my procedure. I was very nervous about getting sedated for my colonoscopy, I had spoken to several nurses/staff at the Digestive Health Clinic that told me over and over that I would be getting sedated for the procedure using Propofol. On the day of my appointment, still being nervous about sedation, I asked the nurse checking me in if I had to have sedation. He told me that NO IT IS NOT REQUIRED, its a personal preference! I only wish that one of the first nurses would have told me this to eliminate a week full of terrible anxiety. Dr. Shea and her nurses Emily and Jessica were amazing helping me get through my first colonoscopy without any sedation or pain meds! It was obviously very uncomfortable in some spots/going around corners however I survived through the pain. I would recommend anyone who is nervous about sedation to at least try the procedure without it. You won't regret it and the staff are so comforting and helpful in getting you through it! Thank you!

Could not be more pleased by the thoughtful care and treatment by the entire staff from start to finish. Dr. Sam Gibson explained my situation fully and answered all my questions and concerns. I am a repeat customer and will continue to count on them for future care. Highly recommend this medical provider.

They were polite and knowledgeable. They are very efficient at the procedures. Good experience.

Prompt, clean, aware, courteous, thorough....... makes a stressful event less stressful!

I am understanding now why there are so many one star reviews for service at this institution. The staff and doctors are non-compassionate, disorganized, unaccountable, and very,very rude. I'm not sure how these guys continue to operate. I think it's because people don't have a lot of options due to our broken down medical industry and a shortage of physicians who actually care about getting to the bottom of the problem instead of sorry, don't know what to tell you and here's the bill. If you were planning on seeing a physician here for the first time, you may want to re-consider.

Dr. Cordum is an excellent Physician. He was very courteous throughout my procedure and I really appreciated that he personally called my home to inform me of my results.

Everyone was very nice, very informative and very efficient! This staff has it down and really helped to make this test so much easier and a great experience. I have told many just how easy and quick it was to get this done. Thank you!

Very efficient and professional Doctor, staff & procedure.

I was pleasantly satisfied with my Dr.
and the staff was very pleasant! Thia is a
nicely appointed, comfortable, clean, office
and the medical.staff was professional,
courteous and capable! I would recommend
to anyone needing a great Dr. and staff!

Amazing staff. I had small issues the day before my procedure and the bent over backwards to help me. I will never be able to express my gratitude for that. My doc was awesome and was wonderful and explaining exactly what was happening and what to expect including diagrams. He also has a great sense of humor.

I have been treated at Digestive Health since 2001 by one of the doctors and also by one of the nurse practitioners in 2015. I have always received excellent care. Everyone knows what they are doing from the medical staff through the reception desk staff. I was always treated with respect and courtesy. While going through a long treatment, I was able to check in with my nurse practitioner as often as I needed and she addressed my problems immediately. I would recommend this clinic to anyone in need of their type of practice. I

An excellent team of providers offering evidence based care, while delivering compassionate care. Dr. Ashley Evans is amazing and her bedside professionalism continuously exceeds my expectations.

Not very happy with this place. The Doctor and pre-nurse procedure ladies were all very nice and courteous but the billing department is wack. First off, I tried and tried and tried for a year and a half to get a colonoscopy as we have family history. At first, they didn t want anything to do with me.... Then, when I got through (FINALLY!!!) I kept getting you need a doctors note or you ll be charged the full price. The insurance won t cover it. So I finally give in, go to urgent care, and get a referral. I show up to the screening, after doing the 3 day prep work and get you need to pay $500 , as soon as I get to the door.... WHAT!? That s the reason I went to the quick care, so my insurance would cover it all..... Billing lady comes out and claims it s preventative vs diagnostic... which makes no sense why I made the trip to urgent care to get the referral.... I then get home, about a month later get ANOTHER $570 bill in the mail AFTER PAYING $500 AT THE DOOR!!!!.... so now I m paying $1,070 for something the insurance would pay for. The insurance told me multiple times - we cover it...FULLY! The office decided they wanted to charge full price... Never coming back to this place as my insurance said if you didn t say anything about having any pre-existing conditions or family history - it would have been paid for completely........ So here I am, getting hammered for an out-of-pocket expense for DOING THE RIGHT THING & TELLING THE TRUTH.... Never, EVER will I be back here again. The medical industry is in crisis mode and this office showed that with this visit.....

My primary physician referred me to a practice for a routine screening procedure. After some online research and several conversations with them, I decided to find another practice, which lead me to the Digestive Health Clinic. From start to finish, Christopher J. Goulet, M.D. and his staff were warm, professional and efficient. I highly recommend Digestive Health Clinic.

Everyone at Digestive Health Clinic was very pleasant and helpful in making my experience a comfortable one. I especially want to acknowledge Dr. Mallory as an exceptional doctor who takes the time to explain everything in terms I could understand ... he s extremely caring and top notch in my opinion! I would highly recommend him to anyone looking for a good gastroenterologist!

The phone staff was rude every single time I called and I had to call multiple times to figure out my insurance with them they kept saying I need a primary care provider when my Medicaid was saying I did not it took me getting upset with the lady for her to finally see that I did not need a primary care provider and then she called me back to let me know that my insurance probably won't cover the visit anyways after I went through all of that . So I go in for my appointment and I get charged $300 to be told that it doesn't my insurance doesn't cover it even tho it was pregnancy related That's why I was in there!!!! The whole experience was terrible . I will NEVER go back or refer anyone here!!! And the Front desk staff had attitude right when I walked in.

amazing doctors! Very caring office. I really appreciate Nancy and her staff ! Thank you for Listening to me and actually hearing me.

The entire staff is great and make you feel comfortable. They have great doctors and the nursing staff is the best. Both my husband and my sister have gone to them many times. I just finished taking my son there for a couple of procedures. I have total trust that they know their business. What they do is very serious to your keeping your good health.

The whole staff was extremely friendly and professional.

The only reason they got one star was because you can't give them zero stars.
These People are the most incompetent medical practice I have ever dealt with.
You would probably be safer if you had your procedures done at a Minute Lube.

Well Google, if I were to share details of what happened I dont know if it would help their office! Ha ha. Staff, nurses and physicians were top notch, a well oiled machine. Pun intended.

Have called twice to get appointment. No answer. Left 2 voice mail messages. No response in a week. I work in a hospital too and I know it can get busy, but no response in a week? Nobody is that dang busy. Thanks for the prolonged suffering. Will call elsewhere.

You know. Your 50 = colonoscopy. Nothing to fear, staff made this easy and may I say a pleasant experience, really. Nice job!!!!!

I was so impressed by the staff! Warm and friendly and made me feel so comfortable. Hardly any wait time. Doc answered all questions. Helpful and professional. Overall wonderful experience.

Very bad customer service I called 4 times to schedule with my doctor And she told me to call back to see schedule very bad experience with this team she was so rude after that someone from clinic call me to schedule with assistance so bad customer service

EVERY encounter I had with the staff at Digestive Health Clinic, I was treated unprofessionally and every single person was very rude!! One time I d call and I had my referral and everything in place to see my Dr. The next time I d call I couldn t see him because they didn t have the referral or anything they needed so I couldn t make an appointment within a two week period!! I had to have Blue Cross call them TWICE to get them onboard!! Ridiculous!! Besides that, every time I ve called I ve either dealt with someone totally incompetent or nasty to me. THEN to make things even worse, I get a letter saying I should find another Dr because they didn t like how I interacted with the staff!!! Yes, I admit my frustration did come out after weeks of dealing with this all the while being out of a medication for two months I have to take and could not get a refill until I saw them. They handled this horribly and treated me just abhorrent and then to top things off send me a letter saying I cannot come back leaving me in a very dangerous health position!! I would NEVER EVER see Dr Mark Mallory or anyone in this clinic!!! I will be seeking legal representation!!

They are definitely profit driven with little compassion. I need an endoscopy but I don't have insurance, They quoted me 1800 cash starting price, I offered 1200 and they told me to bag sand, this is a place for those with premium insurance only. UN-Insured or Under-insured beware, 1800+ is the starting cost to enter this place.

As I just stated, the staff is great ... kind and compassionate, and the doctors are quite experienced and knowledgeable.
My endoscopy went off without a hitch ... it was quick and painless ... much easier than I expected (or feared).

I asked Dr Mallory to refer me to a new Gastro doctor in the state where I moved early 2018. He knew I had serious problems. This new doctor said maybe he could see me sooner if my doc called a consultation in instead of just mailing it...I received by mail that appointment for *August 9, 2018.* I just had surgery because my stomach was in my chest- 2/5/18. ICU 2 days and home tomorrow 2/13 by a different doc. Thanks for nothing Dr Mallory. Please learn more about digestive diseases..That barium swallow showed you something, right? The Mayo clinic told you my distal esophagus was red. Two years ago! You told me it was *eroded.* now I know what that meant.

Excellent care, with a friendly, attentive and efficient staff.

HORRIBLE! My doctor lied about me in the initial consultation paperwork. I only know this because I requested it. They lie about your blood results, gave me medications that have black boxed warnings against a disease I have. Which made me super sick and I had to go to the ER. I paid to do a procedure that was not done properly that I will have to get redone in order to get the correct results. They only care about money here, not the patient or doing things accurately or professionally. The more procedures, the more money they line their pockets with. They rush trough patients which is ironic because it takes so long to get an appointment. They changes my procedure date 4 times and scheduled the follow up for 3 months out! The clinic manager is passive and of course denies any wrong doing by the doctor saying all the doctors in the clinic treat the same way. Just stay away, save yourself time, frustration, incorrect diagnosis's and money go to another clinic that actually stands behind the Hippocratic Oath they take when becoming a doctor to do no harm.

Literally didn't get any help except to eat gluten free and when I asked about certain products, I got told to research it on my own. I am so confused on what I am supposed to even eat to help with the pain. Plus, the receptionist aired out dirty laundry about my personal life to others that work there. Not a professional work place.

The staff is not on the same page. One person will say one thing and the next person will say something entirely different.

The reception person was rude kept repeating herself , shut up already ! She needs to be transferred to another facility. The doctor was very informative and helpful thanks doc
For those of y'all who have no insurance or are underinsured after you get bill you can file financial hardship they'll write off 85-90% of the bill I kno it works done it many times
Been here 30 mins receptionists are rude to everyone where's your manners

Great staff! Enjoyed it as much as I could given the circumstances. :)

Calling the appt. line is like calling the IRS. If you have questions about your procedure forget it because no one answers the phone. Severe pain after the procedure don't bother calling your doctor's office because they don't answer the phone either.

Wonderful people who, obviously, really care about their client's health and well being. I've never been a client, but I have done work on their door hardware. I've been privy to many confidential discussions and can tell that they are very thorough in everything they do. As one who dealt with ulcerative colitis from the age of 5, I wish they'd been here in the '60s and '70s to help me. As it was, I've ended up wearing an ileostomy surgical appliance for the last 40 years. If I'd had their care, expertise and diagnostics back then, there's a very high probability that I'd be pooping from the rear and not the belly today!

Been a patient for around 20 yrs. Always a pleasant experience from walking in to to rolling out. Dr. Cordum has a great sense of humor. As a technical person myself I ask a lot of questions and he always answers me in detail without "talking down". I've learned a lot about my condition from him.

As mentioned from another poster, the whole staff is very helpful. Probably no one wants to be at the clinic getting a procedure done, but they do everything they can to make you feel comfortable and help you through the procedure. I personally had mine done without sedation and there's little chance I would have gone through with it without the caring check- in nurse (whose name I can't remember), Dr. (Jankowski), and her nurse (Kailey?). There were a few hiccups with getting my prep prescription and the i.v., but overall they did a great job and kept me safe!

My husband was seen here, had an endoscopy and other procedures done. Excellent care. Highly recommend.

Pleasant and helpful staff. Great experience. Would recommend to others.

Overall a good experience. Everyone was friendly, knowledgeable and professional.

My GI doctor here (Dr. Evans) is amazing and one of the best GIs in the Treasure Valley (her nurse is great too). However, the office staff and the way this office is ran is HORRENDOUS. Possibly one of the worst organized clinics I have been to in multiple states! Rest assured though, once you get past the horrendous phone tree and the rude office staff, you will be in good hands.

Left 3 messages trying to schedule an appointment. Too bad as I hear their Drs are good

The staff is totally professional and truly caring.

This place was amazing, the staff made you feel super comfortable and it was a pleasant visit from the start to the end. the doctor listened to my concerns and helped me through with suggestions and making things better for me. Dr. Goulet was very helpful. The wait wasn't long in the waiting room or in the patient room. I look forward to going to see them again.

The front desk staff is very unprofessional and very impatient in answering questions on the phone. I got really pissed off talking to one of the ladies because she sounded really irritated with me. I have procedure coming up, I will be sure to let them know I'm not happy when I go in there.

Great place. Very compassionate people. Great group of people. I m very thankful that I was referred there.

The day of my colonoscopy, staff & dr. were very helpful to relieve my anxiety. The procedure went well (i.e. anesthetics worked well, I wasn't aware during the procedure). However, follow up was practically non-existent. I had been having major GI problems for 5 wks. & docs didn't know why. After the colonoscopy, a biopsy revealed a diagnosis, & a medication was going to be started. I asked for an appt. with the dr. to discuss the diagnosis (which I knew nothing about) & prognosis, treatment, etc. I had never heard of the medication either. I was told by the nurse over the phone that I didn't need an appt. I asked what dietary things I should be doing to help me get better, she said there wasn't any special thing to change in my regular diet. The meds they wanted me on were denied by my provider due to expense $2600 per mo if I were to purchase on my own. There was a list of alternative meds my ins. would cover, including a generic of the original one, but nurse did not consult me, just started me on a different one. I saw my GP and she said that the generic one was much better for what I was being treated for, and she switched me to that. I never got a call back from DHC to ask "how are you feeling, are your sx. abating, how are the meds working, any questions?" I've had to google search to understand the diagnosis and the treatment. I've had sx. relapse, which causes me to miss work, & cancel commitments. My GP says my situation is beyond her area of expertise, which is why she sent me to a "specialist" to start with. If you want follow up & help with understanding your diagnosis, & treatment, this is not the place.

A group of Amazing people work at this clinic. And also the entire place is extremely clean and sanitized. Floors, all touchable surfaces, etc..
I recently had a procedure done at Digestive Health and was very impressed. My wonderful Doctor
(C. Goulet), the nurses and front office staff were kind, sensitive to patient needs, respectful and highly skilled at their jobs. When need be, I will always go to Digestive Health and I will refer
friends and family as well.

The staff is friendly and very helpful. With masks on I could still tell they were smiling. Thank you

If I have to do it again this is the place I want it done at

Had an awesome time... Given that I did both an upper and lower. I was well informed of what was going to happen, what had happened and all the doctors are great in their own way. Nursing staff are even better.

I am licensed healthcare worker. And this is by far the most INCOMPETENT office I've ever seen. They sat on my referral for three weeks without ever calling to schedule me, I had to call them. I waited on the phone for a half an hour just for them to cut me off and I had to call and wait again for 15 more minutes. The provider was unknowledgeable about my condition. She was going to dismiss me without any follow up and send me home until I brought my lab work to her attention. In which she decided to have me do more of the same labs while forgetting to add some key labs that are related, so they called me back to do more all while never calling me back with any of the results. I have to keep calling them. They never get back in a timely manner. Not once have either contacted me when saying they will. Their gross negligence is terrible and will be taking my complaints to the medical state board since I'm not getting proper treatment for my condition.

I have had nothing but great experiences with this practice. It does, sometimes, take a while to book an appointment. I always get a call back from the staff, all my questions are answered, and they listen!

While not looking forward to my first colonoscopy, the staff and Dr. Mallory made the experience tolerable with great patient care, careful explanations, a sense of humor, follow up, and efficiency. I didn't feel like I was on an assembly line. I'm indebted with gratitude.

I work in healthcare and I have NEVER encountered a provider as rude and condescending as NP Nancy L Heureux. I ve been in the military and worked in the ER but have never met a provider that blatantly nasty. I wish I had recorded the visit, I m absolutely blown away. I will not be going back, and I suggest anyone scheduled as a new parient with her request a different provider or find a different clinic.

Wonderful facility and people, but I do hope that I never have to see them again. Thank you to all.

Very professional in a comfortable environment with friendly staff and talented doctors and nurses who listen to you.

I had an upper endoscopy. Everything went perfectly smoothly until I woke up and found that my front crown had been broken off by the nurse. She stated that she knocked it out with the suction. (My dentists have said that she had to hit it hard to have broken it off at the posts. And it was very sore for two days afterwards) All I got was a "I'm sorry, here's your tooth". Now I will be spending $4,000 and a year without a front tooth to get an implant. Read your informed consent. If they knock your tooth out, they won't pay for it. I wish I had known that this is a fairly common occurrence. Oh and I had just finished Invisalign treatment as well! So, Dr. Mallory tells me the possible complications and the only thing he mentions is the 1% chance they puncture my stomach. No mention of the possible 44% chance they knock my teeth out. Lovely. Be careful.

I was overwhelmed by the courtesy shown to me throughout the entire process. My Dr. and the nurses assisting her were gracious and considerate to me during both procedures. The constitution afterwards was both informative and clear. I know what the next steps I need to take to insure my best outcome.

I see Nancy L Heureux, D.N.P. and can't tell you how comforting it is to me that she takes the time to listen to all my complicated health issues and how they fit into what I see her for. Her nurse, John, should get an award for being the most patient, understanding, kind, goes the extra mile every single time, returns calls consistently, and never makes me feel bad for when I call with questions and seeking direction. This team makes my battles with chronic illness not so scary. I'm so very grateful and highly recommend Nancy L Heureux, D.N.P. and her team.

Dr Mallory and Digestive Health are the best! I went in nervous and very anxious about my diagnosis but left with all my questions answered and I was given so much time explaining what my diagnosis is and the treatments available to me. I truly felt that my dr cared about what I was going through. He is a dr who knows how to listen. Thank you!!

I really appreciated the excellent care I got from everyone I encountered. Special thanks to Mercedes, Beckah, Logan, Whitney and Dr. Shea.

This was my very first colonoscopy ever and it was a good experience. I felt no pain and the procedure was quick. The prep was the hardest in my opinion. The staff are amazing and kind. They make you feel at ease with their sweet tone of voice. Dr Mallory takes the time to explain the procedure and explains the plan at the end. Plus he listens and asks questions. I highly recommend this clinic. They are awesome. I found my clinic for life!

Receptionist don't know what the hell their doing when helping patients. I had a upper and lower endoscopy done. I was given special instructions to call a phone number anytime, even after hours. I was suppose to call them if I was having fever/chill, sharp pains, bleeding, etc. Anything that could have been procedure related. I sit on hold the first time I called for 15 min before getting sent to a random nurse's voicemail. Called back again to talk directly to the Dr. and got the same results. So here I am sick as hell and in pain, probably from something they did wrong and I know I won't get a phone call back. So screw you Disgestive Health and your suggestive priorities and lack of communication skills which require nothing more than a 8th grade education...

I've been to the clinic six times over the past 20 years (four as a patient, twice as the designated driver). I have had both colonoscopies and esophagogastroduodenoscopies and the clinic has always done a great job. They are a highly professional organization will a friendly and helpful staff. I do miss Dr. Tanabe though.

Outstanding customer service, clean facility and knowledgeable Staff

I had a routine colonoscopy in which a very large polyp was removed and the doctor did not use clips to close the wound even though I told him I bleed easily. A week later I started bleeding and lost 4 pints of blood. It was evening and the on call nurse said "it couldn't be from the colonoscopy just call your doctor in the morning." It WAS from the colonoscopy. I called them as soon as the office opened but they didn't have time to see me until 1:00pm that day and told me to check into the hospital at that time. The doc didn't show up until 3:30 to fix the damage they did. Now I have a $4.000 bill from St Als for the treatment. I met with the doctor and he waived the almost $2,000 fee from his clinic but refused to cover the hospital bill. Now I am very anemic and it will be so for a couple of months. I would not go to this clinic and as a case manager in town will never send another client to it.

I have never been treated so poorly by an office or people in the health care profession!!! I called on Monday and left a message with Dr Shea's nurse. She called back and got all the details of a serious problem I was having, and said she'd speak to Dr Shea and call me back. By THURSDAY my symptoms had gotten worse, and I still hadn't been called back. Once again I called and left a message. They called back and said the Dr wanted me to go to the lab and do a stool panel test. I went right over and picked it up, and returned it to the lab within an hour. Today, Friday at about 1:00, I signed on to my St Al's patient portal and 2 of the results were back and positive. As I suspected I had C Diff, which can be highly contagious!!! So I called and left a message with Dr Shea's nurse. After 2 hours I called and left a 2nd message as it is Friday and I needed to know what to do before the weekend. A nurse called back, and from the start of our conversation, she was SO RUDE, condescending, and confrontational, I was basically in shock by her bad treatment!!!

I dont know how they keep patients if they are allowed to treat people so poorly, not only verbally, but by forcing someone to hound them to even get a response!!! I was potentially spreading a contagious disease for 4 days more then necessary, due to the lack of them caring!!! I believe had I not called back several times, I wouldn't have gotten a response at all!!!

This office is getting a lot of hate from some reviewers and love from others. I agree with many. The Digestive Clinic really is a money mill with heavy workloads and pricey procedures, but when you find a place that is quiet and offers cheap colonoscopies you might want to pass.
Staff is from not friendly to quite friendly. This is Idaho, not California, after-all, so don't expect everyone to be nice. And forget calling here, reviewers aren't lying about poor phone practices. They won't call you back promptly, I've been blown off twice, but last time, no problem. The scheduler is very nice and you can stop in to schedule.
Gibson brothers are technically proficient, but not people people. I think they work too hard and the doctors there are focused on productivity. Not rude, however.
I did have a bad experience. I'm not claiming anything, but I think the nurse may have done a bad bad thing with my meds. That was many years ago and that nurse may not be there now. Been back 2-3 times with great results.
The reviewer who was miffed because a driver was required has no idea how stupid that made him/her sound. After my procedures I couldn't drive a motorized wheelchair down the hall, let alone drive my car home and remember the doctors summation. Not even close. I'd have trouble finding my car.
Not a perfect office.
This office only deserves 3 stars, overall because of disorganization, but I'll give a star back because the difficulty level for this fast-paced office is quite high. I'm returning there without concern.

Pleasant staff. My Dr was Dr Gibson.
I didn't get much time with the doctor, and felt I received the usual generic one sized fits all response to my question. They were shuffling patients into that clinic at a very high rate it seemed.
It can be disheartening to have real concerns and questions and not feel that they are genuinely addressed nor really taken seriously. It would be nice if this doctor would forgo perhaps one less patient a day, and in turn use that time to follow up with patients like myself so there is legitimate care offered to what I want addressed.
I did follow up and call clinic back though, and was encouraged to come see what I assume is a nurse practitioner at clinic. But considering Dr Gibson was my doctor I think it would be more fitting to be seen by him.

Dr Ashley Evens was warm and exceptional. She took time to answer my questions, I felt comfortable and relaxed. Because of care like this from your entire staff, I always schedule my appointments as soon as I receive your notification. Because of your quality care, I have been cancer free for 40+ years. Thank you.