Rae Ann Norell

Review of Digestive Health Clinic

The day of my colonoscopy, staff & dr. were very h...

The day of my colonoscopy, staff & dr. were very helpful to relieve my anxiety. The procedure went well (i.e. anesthetics worked well, I wasn't aware during the procedure). However, follow up was practically non-existent. I had been having major GI problems for 5 wks. & docs didn't know why. After the colonoscopy, a biopsy revealed a diagnosis, & a medication was going to be started. I asked for an appt. with the dr. to discuss the diagnosis (which I knew nothing about) & prognosis, treatment, etc. I had never heard of the medication either. I was told by the nurse over the phone that I didn't need an appt. I asked what dietary things I should be doing to help me get better, she said there wasn't any special thing to change in my regular diet. The meds they wanted me on were denied by my provider due to expense $2600 per mo if I were to purchase on my own. There was a list of alternative meds my ins. would cover, including a generic of the original one, but nurse did not consult me, just started me on a different one. I saw my GP and she said that the generic one was much better for what I was being treated for, and she switched me to that. I never got a call back from DHC to ask "how are you feeling, are your sx. abating, how are the meds working, any questions?" I've had to google search to understand the diagnosis and the treatment. I've had sx. relapse, which causes me to miss work, & cancel commitments. My GP says my situation is beyond her area of expertise, which is why she sent me to a "specialist" to start with. If you want follow up & help with understanding your diagnosis, & treatment, this is not the place.