Pamela Judy

Review of Digestive Health Clinic

I have never been treated so poorly by an office o...

I have never been treated so poorly by an office or people in the health care profession!!! I called on Monday and left a message with Dr Shea's nurse. She called back and got all the details of a serious problem I was having, and said she'd speak to Dr Shea and call me back. By THURSDAY my symptoms had gotten worse, and I still hadn't been called back. Once again I called and left a message. They called back and said the Dr wanted me to go to the lab and do a stool panel test. I went right over and picked it up, and returned it to the lab within an hour. Today, Friday at about 1:00, I signed on to my St Al's patient portal and 2 of the results were back and positive. As I suspected I had C Diff, which can be highly contagious!!! So I called and left a message with Dr Shea's nurse. After 2 hours I called and left a 2nd message as it is Friday and I needed to know what to do before the weekend. A nurse called back, and from the start of our conversation, she was SO RUDE, condescending, and confrontational, I was basically in shock by her bad treatment!!!

I dont know how they keep patients if they are allowed to treat people so poorly, not only verbally, but by forcing someone to hound them to even get a response!!! I was potentially spreading a contagious disease for 4 days more then necessary, due to the lack of them caring!!! I believe had I not called back several times, I wouldn't have gotten a response at all!!!