DePaula Chevrolet, Inc Reviews

I have known DePaula salesman Chris Horn both personally and professionally for many years. What you see is what you get. He is an honest, hard working and true to his convictions. I have got two cars from him and he worked for me until I was fully satisfied and thrilled with the deal. When you are ready for your next vehicle make sure you visit with Chris. You will drive away thrilled and happy with your new car .

George got me out of my old truck and worked the numbers to get me into the ride I wanted!

A Wonderful Dealership

Working with Paul at DePaula was a wonderful experience. He set me up with a fantastic 3 year lease on a brand new Chevy Cruze and I love the car so much! I left feeling confident that I was given the best deal I could have gotten and I would highly recommend this dealership to my friends and family. The staff are knowledgeable and friendly and my car is absolutely wonderful. I get frequent correspondence from the dealership on the maintenance on my vehicle, and while I luckily haven't needed it yet, they have made themselves and their services very available should anything happen to my car. Five stars!

I use to love their services but now i see them for who they really are I ll never buy my car from here again

I had a wonderful experience, it was easy from the moment I walked in to the moment I left. Andrew was great and explained all my options and got me set up for the preferred owner program. I'll definitely be back. Thank you for your great service!

Great service experience. The took into account my special requests for a custom spec alignment, and were able to complete service a day earlier than originally scheduled

Excellent service department,in and out in the timeframe that I was told.

Went in for a price quote on a repair to damage to the side window of my vehicle. Large, ample parking at private lot. Friendly and quick staff. There's an area for you to work on your laptop as you wait for your vehicle.

I had a great experience at Depaula's Chevrolet. Ryan Farnan was really nice and helpful. I got a really great deal and I am very happy. I will definitely buy my next car from Depaula's.

Had another bad service experience with DePaula I really should stop hitting myself in the head with a hammer, and going to Depaula for service!!!

Nice salesman. Willingness to get the deal we needed to purchase our Chevrolet. We would definitely shop at DePaula Chevrolet again.

The staff was excellent, from my first phone call with Lauryn to Saji in sales and Damein with finance. They are great at what they do. They know their jobs and are very good at communicating with customers.
They make you comfortable and confident that I made the right decision.
I traveled 170 miles for this deal and am well satisfied.

Tyler Watson was great. Everyone else was amazing, as well. Glad I can here!

Had a wonderful experience buying my car. Thanks everyone

John was one of the better sales persons I've ever dealt with, they got me what I needed and wanted

Great experience! Thomas and Chad were extremely helpful with my lease! Thank you, DePaula!

Just purchased 2017 Traverse and 2017 Silverado from Alex Doin at DePaula Chevrolet and I must say the service he has provided us was outstanding.
The entire staff at DePaula was extremely helpful and took care of all our needs. Highly recommended!

#1 I have been to the Dealership 2 times to take advantage of the free car wash both times I was told to "hang out right there" somebody will be with your shortly, both times i watched cars and trucks enter and leave the garage, while new people would drive in ahead of me to get service after about 20 minutes of waiting (standing outside) i got in and left.
#2 I was told the truck had a complete service when i picked it up a month ago that "we went thru the whole truck your gonna be all set"
Just happened to pop the hood to check the fluids and air filter and this is what i found...air filter was toast..I wonder what else I should check Differentials? Transfer case? Radiator? Oil looks good. Emailed you twice still haven't heard back.????????

I had an amazing experience at Depaula! My husband and I walked in at 7pm on a Tuesday night, looking for a truck for him, ended up finding a pre-owned car for me and a new truck for him! My salesman Alvin Porter stayed after closing and got me the payments I wanted in the car I wanted! My tech specialist Levi made understanding all of the options and Onstar super easy! Thank you everyone at Depaula for all of your help!

Not happy at all with how I was treated by DePaula. The service on my vehicle was accomplished so I am satisfied there but as a customer and how I was treated was very disappointing. I felt like DePaula had the sale from me back on April 1st when they sold me the car but after that any and all other promises are now in the past. I called to have my vehicle checked for what I felt was something out of the ordinary for a newer vehicle. When I made the appointment I made it very clear I needed a loner. I was told to just talk with an adviser and he would take care of it. When I dropped the car off the adviser indicated he could not find the gentleman in charge and he was not answering his phone so I probably couldn't have one as this was a sign he had none left. Which is funny because when I went in the waiting area I found him waiting on other customers and signing out loners. I guess I didn't count. The driver who did drop-offs for DePaula had left already. So...I had to call a friend for a ride. I ended up being very late for a business meeting I could not miss. Nobody at DePaula seemed too concerned. As I said....they had my business at that point so they do not make any effort to go out of their way to assist me. I will not return to DePaula any longer. They have now lost my business.

Very professional dealership, very competitive pricing as well. I have gotten two silverados from them with absolutely no issues. Anthony Gallo has been a stand up guy and very straight toward with you and doesn't give you the run around. He is by far the best car salesman I have dealt with.

I just wanted to thank everyone at DePaula for all their hard work to get me into my new car. Andy Masino was amazing and Chad was wonderful teaching me about my car and onstar.

Just bought a new suv from Depaula this weekend and Mike Z and the rest of the sales team were the best. Never did I feel any pressure, all the staff was very professional and accommodating. Very happy with my purchase and will be returning to Depaula for all my vehicles needs.

We got our last truck from Henry and we loved it, but after an accident it just didn't feel the same. So We decided to replace our 2019 lt with a 2019 high country. This truck is amazing. He was able to work with our budget and keep the payment in reach on a truck that has zero short comings. THANKS!

Perfect - I got a great deal and Dan was very professional. He came through with confidence and honesty. I want to purchase all of my cars from him from now on.

Very kind and helpful. Resolved our issue promptly and efficiently

Long story short. Went there on a Saturday and they were really busy and I got a price and it wasn t near what I was looking for, so I said thank you and left. Got a phone call 2 days later to come back and they would re-run the numbers so I said sure. After thinking about it called to cancel and they said you should really come down it s end of month and our finance guy Randy has the last say on price, so I kept my appointment. Get down there meet with sales guy who I had Saturday and he don t know what s going on so I told him he goes through the whole thing I try out the vehicle I was looking at and liked it went back in and the finance guy comes over and guess what the payment was $68.. more than before. After an hour drive down not a happier camper. So if you get a call to come back in so they can rerun the numbers Don t waste your time.

John Clay and everyone that worked with me there did an awesome job. They went above and beyond to get me the car I wanted at the price I felt comfy with. John fought for me to get me the best deal. The knowledge and professionalism I experienced at DePaula is unlike anything I've ever seen before at a car dealership. I found the friendliness of everyone and I mean everyone that works there to be outstanding. There is no where you go in the dealership where you are not acknowledged and smiled at. They do a really good job of making you feel right at home. I actually wanted to spend money there before I even knew what car I wanted. Don't even think about it, go see John Clay. He will get you what you need and want with ease. I will be back for my next vehicle.

Went for the Corvette unvail. Great time. Dealership was so professional and ran like clockwork

I had an 11:45am appointment today for an oil change, tire rotation, fluid top off and wash. Don McLennan met me at my door when I drove in. He assisted me with gathering my things as I carried my 3 year old inside. Don asked me if I had an appointment and what I needed, he helped me get settled and went right to work on getting my vehicle the service it needed in a timely manner. Don McLennan is a very good customer service associate. He genuinely cared about my situation and made that very clear in his "Down to Earth" tone and understanding. Don kept me updated on the progress of my service and at completion walked me through check out all the way back to the door of my vehicle. Don McLennan is the reason I will continue to trust DePaula Chevrolet for ANY and ALL of my vehicle needs in the future. Thank you!!!

Was recommended to Depaula and Dimitri by a mutual friend. Found the sales department helpful from my salesmen Dimitri to the young lady who greets people as they come in, to the young kid who helped set up my onstar. I can only speak from a sales point as I have not dealt with their service department but one time. However, from beginning to end of sales cycle I'd give them an A+ .. thanks again for the wonderful car buying experience.

The BEST Service in the Capital Region, hands down!!

I had the best experience ever buying/leasing a car. Ryan Farnan was the reason why! No Pressure! He took his time with me, he answered all my questions and concerns and made me feel right at home at De Paula! He is very professional, a major asset to your sales team( hopefully you already know that!) and the reason I leased from De Paula!

Anthony Gallo has been a good friend of mine since we were small kids. He has always been a person who you could count on when you needed help. Knowing this, when my boyfriend told me he was interested in buying a new car, I knew exactly who to call. From the moment I sent him a message he was helpful and informative when it came to finding the exact vehicle that would be right for him. My boyfriend decided to wait a couple more months before making the purchase but when he is ready I know that Anthony Gallo at DePaula Chevrolet will be the person I call to put him in the perfect vehicle for him.

The associate was courteous, advised me of what will be done.
Also, the wait time was very short. I was in for a oil change. In addition, I have a hood protector which a pin holding it in place had broken off. The technician replaced it. I did not ask for this to be done.
Thank you for going the extra step.

I had a great experience leasing a car from Depaula Chervolet. Cesar was extremely helpful, knowledgeable, and truly made me feel like a valued customer through the whole process. Thank you so much!

Without a doubt the best car buying experience I have ever been through.

The sale of our vehicle went mostly smooth. However the service department is seriously lacking. They must overbook appointments because I wait 2 1/2 hours for service nearly every time even though When booking they say approximately an hour for service. I m furious. I don t live in the area so I travel to keep up with the service and warranties but at this point it s not worth it, especially since I have to bring my children with me. I wouldn t recommend service here if you value your time at all.

I went in to DePaula solely to test drive a 2013 Ford Fusion. By the end of that drive, I was signing paperwork to purchase. Mike Z and Nick were the reason I bought so quickly. Mike Z was simply amazing...kind, easy going, not pushy whatsoever, and very informative. Nick completed my paperwork as promised, even with a hiccup of having another employee out with an emergency. They are a respectable, honest dealership and I would most definitely purchase from them again!! If you're in the market for a new car...I strongly recommend DePaula. Ask for Mike Z....YOU WILL NOT BE DISAPPOINTED!!!!!

The car was in for a routine service which went fine. I asked for a tire to be checked that has been losing air . I was told there was nothing wrong with the tire. For the next several days I had to continually put air in the tire. Took the car to Mavis where they found a nail in the tire and they plugged the tire. Apparently no one looked at the tire at DePaula otherwise they would have seen the nail. Very disappointed in the service.

Jake in Service department was awesome. And the virtual service review process is top notch! They walk you through any issues that they have found remotely and you are able to view from your phone. I believe its much more detailed info then you would have seen pre-covid due to liability keeping the customer out of service area. Jake was very helpful, provided all necessary info, called back when he said that he would and kept me posted as the service progresses. He made the entire process hassle free.

I had a great experience. Anthony Gallo was my salesman and was very easy to deal with. No pressure and answered all my questions. He was very honest and gave me a good deal.

Chris T. was a "gentle giant". Seriously very nice guy and took the time to get me the right price.

From the moment I walked through the doors everyone in the sales department was very kind. Even after realizing I was not there to buy a car they proceeded to help me through to the service department to find the individuals I was looking for.
While waiting in the service department, every staff member to walk by me made sure I was taking care of.
My experience at DePaula Chevy was a very pleasant one. Thank you!

I set up an online appointment and received an email confirmation as well as a reminder about the appointment. When I got there they had no record of any appointment but we're able to work me into their schedule and take care of it everything. The shuttle service was quick and everything was handled smoothly. I strongly recommend DePaula for anyone looking for quality customer service.

They made me wait a long time but it was worth it. Chris Miller was great even though I gave him a hard time. He took good care of me.

Friendly service from Chris T. Great place to trade and buy your next vehicle.

I bought my car at Denooyer but perfer to use Depaulas excellent service department. Dennis of the red team is alway so very pleasent and accomodating

I recently brought my vehicle in for an oil change. The service team was extremely polite and friendly and got my vehicle taken care of quickly and efficiently. I really appreciated the fact that they took the time to help me understand a few maintenance and repair items that I should be looking out for in the coming months as my vehicle increases in mileage.

One of the worst car dealership experiences I have ever dealt with. They treated customers like they were just a dollar sign. I am young and have purchased a car before but they were trying to take advantage of my me. They tacked on every fee they could. I told them I didn't want the warranty and they tried arguing with me about the facts of it and the "advantages" instead of just respecting the initial no. After signing the papers without all the extra accommodations that they were so forceful about they handed me back the papers and didn't say a word. They were disrespectful and I am taking my business elsewhere.

This was my 3rd time buying a new car from DePaul Chevrolet, all of my experiences have been good, however this time was particularly exceptional. Having the experience of dealing with Dan Carlton, and Jim Clark was a really good time. Dan is a shoot from the hip kind of personality and a true professional. And also very likeable. And Jim comes across as an honest gentleman. Liked them both and wish them the best.. thanks guys. Larry Wilkins

Went in for a new York state inspection that went fine I asked to have air put in my tires because they were low when I left the pressure was the same as when I got there

Another amazing experience at DePaula, Ryan in sales was amazing and so accommodating! Mark in service makes you feel like you have nothing to worry about and handled everything! Highly recommend to anyone looking to buy or service a vehicle!!!

Damien is a very good salesperson, did take us thru options based on what we wanted but just couldn't get it at the price we needed. We did get a truck that has almost everything I wanted. The kicker was the financing Joe got us, a much better rate than we thought we could get. And everyone there was very friendly. If we're still here when we need the next vehicle, we'll definitely start here.

After browsing the website I found a Fiat 500C Lounge and called to schedule a test drive. I was skeptical on the price but fell in love when I drove it. Mike Cecchini was my salesman and helped me get a great deal on the car. Overall great experience!

I worked with Johnny about a potential new car and I must say he was the most pleasant salesman I have worked with when purchasing a new vehicle! I recommend everyone go see him!

Great experience as always at Depaula Chevrolet when buying my 2016 Cruze. Anthony Armao was very helpful and a pleasure to do business with.

One star is one too many! You are a service or sales contract number. You are not even human...

Very friendly and personable people. Great experience.

Dimitri did an excellent job achieving my goals. Thank you.

My nights in shinning armor! Eugene Virano, Thomas Spenziale, Mike Sacco! I cannot say enough about this place and the people that work in it. They went above and beyond to help me get a beautiful 2012 Ford Focus. I had a very strict budget with which to work with. The car I had I still owed almost $4,000 on. They worked tirelessly to find a lender that would work with me. I have a husband who is disabled and makes very little and I don't make a lot of money. They got my old Mazda paid off, found a lender that worked within my price range, made arrangements for me to have free service for the next three years and for $13 extra made arrangements for me to have full coverage on the vehicle, even if the engine or transmission where to go. Not only that but the sales person, Eugene had the same car I did only in a different color. He had custom made floor mats and had his brand new never used mats at home. He gave them to me for free because my car that I purchased was missing them! I would highly recommend DePaula Chevrolet to anyone looking to purchase a new or pre-owned vehicle. They are like family from the moment you walk through the door and they don't judge your past, they judge what they feel your future could be and they work after hours to make sure you get what you want and what you need. I can honestly say I will never purchase a car anywhere else! They also have a full service center to meet all your needs with top of the line mechanics. Thanks again guys for saving my life and making my life so much safer and happier! You are the best!

Just bought another auto from their Used vehicle dealership. Its so easy, they are so organized and quick, and they really care about you and your auto. Great service as well! I may be a DePaula lifer now!

Selling "certified pre-owned" vehicles with bad parts just so you can bring your car back and pay for them to fix it. Never go here.

I lease a Chevy Trex. The service here is excellent.

Had service done yesterday 10Aug18 because of the 2 free maintenance check ups with the purchase of any new truck/car. Mine is a 2018 Silverado 1500. Appointment was at 2 pm and I did not get my truck at till 4:40. Over 2 and half hours to change oil and rotate tires. I take meticulous care of my truck so I looked it over after they were finished and oil was left over the front grill and bow tie. Smudge marks left on front fenders, and oil was even on the front center console and drivers door. Will not be taking my truck back to get serviced by DePaula again.

Verrol Jackson was the best car dealer I have ever dealt with. He was very personable and professional. We got the car we wanted at a fair price, and he was a pleasure to deal with through the whole process.

Worked with Dario, very helpful. Wonderful experience. Would recommend to others.

Chris miller was a very pleasant sales associate to deal with.

As alway our services was fast and courteous and very professional !!!! And a special thanks to Dave Plante for stepping up to our needs.

I would like to thank Carl and kayl, they are the greatest. Joe the sales manager is the best fit for this position. Thank you very much team.

Mike D was our sales consultant and made our buying our 2016 Silverado very easy and enjoyable! This place is a real honest dealership and will definitely do business again !!

We've been buying our cars there ever since I can remember and they've always been great service.The service department is also very good at understanding your needs and fixing the problem without trying to pull on over on you.

I knew what car I wanted before I arrived and had a price in mind. After some excellent rebates and incentives I purchased a brand new camero and financed less than the actual worth of the vehicle! A small ding in one door was fixed OVERNIGHT and my car was ready the next morning for a long drive with the top down. Fred and Keith made the process simple and were able to find financing for me better than my own credit union. Simply a pleasure doing business and a nice atmosphere (good music too).

I brought my car in for what we thought would be a one day repair however, I was promptly notified by my service person, Billy, the replacement part is on back order for up to 10 days. He offered me a loaner to drive while part was on order.

I had a great experience buying a new car from depaula

I have been alive 44 years, I truly have never seen a dealer that's got their game on! Great job DePaula

Very happy with the entire experience. Our techy was Chad and our salesman was Dennis Connelly. Both did a great job!

Everyone was very friendly. Very fast turnover. Great job.

Best experience I've had at any dealership. I was in the car business for 10+ years in my previous years. From top to bottom DePaula Knows how to bring your the Real Buying/Leasing Experience . Be sure to hit my sales rep Michael McNally for your next buying/leasing Experience.
Thank you guys again. Hit it Hard

Had to take back my vehicle 2xs because it was leaking oil and an engine was put in and they didnt bolt things back down and secure them like they were suppose to be.. Remind you i had to go back twice!!! They did a crappy job...

Service Rep Dave Plant was knowable, friendly and helpful.

Our salesperson Mel was extremely helpful. We came to terms on a fair deal that worked for both parties. He was quick to always answer the phone and resolve issues. Mel is a great salesperson to work with.

Thanks to the professional team of hard working guys who did a nice job on my car and the bill. They got me in and out quick and fast with coffee and diners and tv helping to make the time fly by. Steve was my sales guy and made the hole process quick and easy a very friendly guy with smiles all the time. Great team.