DePaula Chevrolet, Inc Review

Brought my Aveo in to have locks repaired. They kept engaging/disengaging even when ignition was off. It took 5-6 returns to the Service Dept and still the locks do not work properly. Service Dept personnel were very personable but that doesn't help if they can't fix the problem. I recommended a couple of times that they should call corporate office to get more input on how to resolve the problem but don't believe they ever did. I now make it a point to warn people to stay away from Depaula! In fact, I was considering buying another Chevrolet but can be sure I will NOT go to Depaula! They can't fix the cars! Why would I buy one from them!

Alex from service desk immediately reached out and shook my hand introduced himself and said he would be taking care of me. Truck was in for oil change and tire rotation. Enjoyed the video provided, was in and out in less than an hour, Alex called my cell when I didn't hear him calling in waiting room. All in all great experience - Thank you!

We purchased a 2017 Ford Mustang from DePaula s used car lot approximately 1 +/- year ago. The vehicle did not present any issues during the test drive. The vehicle also had a new inspection sticker. Within a 3 day period the check engine light (CEL) came on. Our business is extremely busy and we attributed the light to something minor as the car still drove fine. DePaula also assured me that vehicle inspections in the future were free. We felt comfort in knowing that the issue will be resolved by them if it was major. Currently, the vehicle inspection is due and DePaula now claims that we must pay $3,500 +/- for a new catalytic convertor to pass inspection. We now have an uninspectable vehicle. DePaula sold the vehicle to us with this converter issue and somehow managed to get the car through inspection before the sale to us. The CEL presenting itself within the first 3 days after the sale shows that the issue was sold to me and the CEL was manipulated to be off during the test drive period. The CEL comes on after the vehicle is driven 30 miles now.

Wonderful experience. Ryan Farnan was a remarkable salesman.

The service was quick and shuttle service was great. I thought the whole experience was very convenient.

The team over at DePaula Chevy did an excellent job fufilling our need and wants for our new truck. Thanks to Alex for finding us the perfect truck for our family.

Awesome experience with Ryan and Chad. Seemless transaction!! Would absoultley send friends and family here for their next car purchase!!

My husband bought his truck here, got a great price and the service is fantastic. He always deals with the same person that knows him and his truck.

Ryan Farnan is the best! He helped us out of a tough situation and landed us a great car. We were not an easy bunch to please but he kept a happy face on through the whole ordeal. Thank you Ryan!

Excellent service, no exceptional service. Beautiful facility. Friendly, courteous and extremely helpful staff. What a team of professionals in every way. Great experience. Customers service the way it should!!! Kneary

In regards to their service department - Always top notch service across the board at DePaula. They go above and beyond and make use of newer technology to keep you informed through the services process. Lily, my service advisor on my last visit, was great to work with.

As per their sales department - They were fair and very helpful through the car buying process. Never too much pressure from the sales associates I interacted with. Also went out of their way to find me the exact truck I wanted and transport it to their dealership. Pretty easy and stress-free shopping experience.

From sales to service, I have only had friendly interactions with their staff members that has made me feel very welcome at their dealership.

After visiting the DePaula website I called and an appointment was made for me for VIP service on a pre-owned vehicle. I was looking to trade in my minivan for a newer version of what I owned with more bells and whistles. Upon arrival, the vehicle was already out front and I was promptly greeted outside by Joe Fifield. My 3 year old daughter was with me during the whole experience from start to finish. She was treated with the same welcoming enthusiasm as me. I received no hassle, no gimmicks prompt assistance to accommodate my needs. Upon entering the sales office she was given a book to color in and received a balloon of her color of choice. I was equally impressed by their ability to lower my monthly payments after a trade in. Joe did an amazing job at making this a 5 star rated experience. I look forward to working with this dealer for future needs. Thank you to Joe, Nick and Dimitri for all your assistance with my Town and Country!

My experience left nothing to be desired, Mike Medeiros the sales man who we had the pleasure of doing business with was very courteous and knowledgeable. Excellent service overall. I will not hesitate to recommend any one who is interested in buying a vehicle .

An excellent experience all around! Shaun Monette and the whole team were a pleasure to work with!

Easy to deal with and friendly. Hassle free experience

Mike Zanchelli was the salesman for my CPO 2015 Chevy Silverado. This is the 3rd dealership I've delt with while purchasing a vehicle, and to be honest the only good one I've ever had. He was honest, not pushy whole trying to make a sale, and at the end of the day they actually under promised and over delivered. Im in shock as to how accommodating and professional everyone I felt with was. I highly recommend Mike, but I truly believe you'd be in good hands with anyone here.

This was probably the best experience I've had in the 6yrs I've dealt with DePaula. I bought my first car in maybe 2014. Then leased a few years later. My experience wasn't the best, so I did not return for my second lease. A friend stated he had a friend who had just been hired, so I decided to give it a chance. Kwame was and is AMAZING! Great kid... I say kid because I'm a little older. He is professional. Wet behind the ears, but definitely did me justice and was honest and upfront. He was a gentleman and did not bullsh*t me at all! He made sure I was well taken care of and even when the unexpected came up, he made sure to be transparent and let me know. He was great. The finance staff was amazing and everyone around was too. Those who I wasn't even working with were polite and friendly as well. This was BY FAR THE BEST experience I've ever had at DePaula and it was due to Kwame and the staff there. You guys must have done a new hiring fair or something! Great job! I cannot sing the praises of this experience enough! Maybe because I love my car so much! LOL

Working with Nnanna Njoku was amazing!!! He was extremely helpful and friendly. I would definitely recommend purchasing a vehicle from Nnanna.

I will never go to De Paula again! The service consultant (orange team "Dave") was rude and condescending. I was there for a simple key fab activation and it ended up taking 4 hours and it was not successful! This was my second and LAST bad experience! De Paula is over-priced rude and dishonest!

Salesman Ryan Farnan was excellent. He made my experience very comfortable and didn't push me into any decisions. They were all very professional and knowledable, and were very helpful throughout the entire process including setting up the wifi and onstar in my new car. I would absolutely recommend them to anybody looking to buy or lease a vehicle.

Loved my experience with Ryan Farnan. He was honest and easy to deal with. I would highly recommend him to others looking for a Chevy!

I am very happy with my new Chevrolet Equinox!! I would highly recommend if you are looking for a new or pre-owned vehicle to contact Ryan Farnan @ DePaula. He was great to work with, very knowledgeable and was a pleasure to work with!!!

Great dealership. Thanks so much to Darius, our salesman for his down home service. You helped buying my 2018 Equinox a great experience. This is the car I always wanted, in the right color, red!!!!!

From the first phone call, nothing but great service. Alvin was exceptional; easy to work with, knowledgeable and spent the time to explain the voodoo that is car finance options. All the way to the tech specialist who walked us through the on-star and Wi-Fi setup that will invariable get eaten by Pokemon Go. Overall, the staff made what has historically been a difficult process an easy, almost enjoyable experience.

It was a pleasure meeting Chad and Kurt. They were both very professional and courteous!

This was my first time leasing a car on my own and I was blown away by the amazing service provided by Geoff and the DePaula Chevrolet dealership. I had little knowledge on the leasing process and on cars in general but I felt confident I was making the right decision because the DePaula team walked me through each step and answered every question I had. They were patient and kind, I never felt pressured into making a decision. I'm extremely happy with my SUV and would recommend this dealership! Ask for Geoff!!

I bought an used car with Mike Zanchelli at DePaula Chevrolet in September, 2017. The price was also OK, but the best part was the atention from Mike in alll the aspects of the deal. Before the negotiation and after the purchase. Almost 2 months after, he helped a lot with a minor problem with DMV. After more than 3 months, everything is OK With the car. Thanks Mike!

Great experiance with Dario. They are were very helpfull. I was there maybe 10 minutes to pick my new truck very quick and easy.

I have been very pleased with the service that I have received at DePaula. When the check engine light came back on Aaron Krauth got the car back into the shop and put me in a loaner so I wasn t inconvenienced while my car was at DePaula. Aaron kept in contact with me to let me know what was going on with my car while it was in the shop. I am very grateful for the service that I have received from Aaron at DePaula.

Dennis Miller has always been fantastic. The staff at DePaula go out of their way to help and answer any questions you have. The gentleman who took care of me when I picked up my 2019 Equinox was awesome. These guys are very patient and understanding.

We appreciate the help Anthony Gallo gave us at DePaula Chevrolet. He was friendly, courteous and professional. He helped us get a car for our son, who will be graduating high school and going to college. It is a certified pre-owned Chevy Cruze. It is a great car and we feel it is a very safe car for him to drive. The business manager was also very friendly and informative. She helped us review our options for additional warranties and packages that will help us keep the car in good shape and cover unplanned expenses. The price of the car was the best in the Albany NY area. Plus, they had a large inventory so you can find what you're looking for. I would highly recommend this dealership.

Tyler Watson was great at selling and Chad was great on helping set up the system s in the vehicle. Bought a 2015Equinox. I would definitely buy another car from Tyler.

Quick in and out for State Inspection! Jeremy was great getting it done fast! The techs are top notch! You guys are great! Thank you!

Anthony Gallo went above and beyond to make sure I was buying a vehicle that met my needs and that I will feel confident driving for years to come. Thank you.

Great car buying experience. Everyone I met was friendly and very helpful. Would recommend to anyone looking to buy a used or new vehicle.

Sales guys where very helpful and courteous, dario your are a great guy, thank you.

I gave 4 stars several years ago when I bought my '13 Chevy Cruz. I paid $1000+ over Kelly Blue Book value thinking it'd be worth it for a dependable dealer. I was wrong. After bringing the Cruz in twice a year and as recently as 4 months ago, the transmission failed and the $100 trade in value doesn't even cover the $140 diagnostic to tell me the same thing Good Year Tire told me for free. I'm the only Chevy driver in my family and now I know why.

Anthony went above and beyond to make me happy with my new vehicle. He is easy to work worth and actually listens to his customers wants and needs. I will return for future purchases and I have already told several family and friends about him and the team at DePaula Chevrolet.

Always polite, accomidating and expedient.
So far DePaula Chevrolet is 3 for 3 perfect.

Great service. We were updated all along! Left feeling confident in my vehicle.

My experience at DePaula was a positive one. I would recommend it to everyone. Alvin and the whole team went above and beyond

This is the second car we've purchased from Depaula Chevrolet. They've gone above and beyond once again!

Alvin is the man. He took care of me extremely well. I was introduced too the whole team of the different departments who will be available for questions or concerns that I'll have. Never did I feel taken advantage of. Always available to test drive or to talk about the different options. Alvin took the time to really scale down my options and he gave me the best offer and deal that was most appealing to me. Overall, very good expirence, excellent customer service and easy process. 100% would recommend.

Damien was great an by from him anytime an Tom was all so great to work with Chad was great an made ever thing under stand a bull to me

Made for a great first time car buying experience. Worked with me to do the best they could to meet my goals for the car I wanted and my financing options. I would recommend this dealership based off of my experience

Jake Teller was great to deal with; very professional and helpful. Relaxed and no pressure. Great experience.

I recently purchased a 2011 BMW 335i drive here from Mike Zanchelli. The deal was spot on and the car is great. I really appreciated the no nonsense approach and there wasn't any of the usual runaround. Instead I felt they respected my and realized my time was valuable, even though I was't in any rush. We made the deal and the car was ready the next morning! Now if only I had the $ for a C7....

I am a new GM - Chevrolet vehicle owner, but most of my family have bought GM vehicles all their life. Choose this dealer because my father had purchased 2 vehicles from them and had great experience with them. I had a few issues in the beginning but they addressed them quickly and overall, I have to say that I am incredibly happy with the service I received from the dealership. Way to go GM for having a great dealership to do business with.

Just got an Equinox had a great experience with Andrew in sales and Chad taught me everything I needed to know about the technology in it!

John worked diligently in helping me to get the exact vehicle I was shopping for, and, for a price that absolutely met my expectations. He and his team went above and beyond to ensure that I could drive the vehicle home that day as I am from out of town. I felt like the only customer he had that day.

Best service provided by jimmy he's very nice guy and helpful will take his advise always thanks jimmy and depaula.

The customer service here is the worst I have ever dealt with in a business! I wrote a review from my sales and service experience in which I complained about the terrible customer service I experienced. They replied to my review saying that "this type of behavior is unacceptable" and to call a phone number to address my situation. I called the phone number and the person that answered acted like they had no idea why I was calling. After getting bounced around to 3 different people, and someone eventually took my name and number and told me that a Customer Service representative would follow up with me to speak with me. SHOCKINGLY, that was 5 days ago and NO ONE has followed up with me LOL. This dealership doesn't care about their customers and I would warn everyone to stay away!!!

Great service Chris was awesome he helped my wife and assist her with everything was need to get the car fixed thank you CHRIS and thank you to DEPAULA team you guys are awesome.

What a great experience from the start, Damien Dedonatis was Awesome!!! Damien s attention to detail was impeccable, he made the experience very comfortable, very knowledgeable of the Chevrolet product and he made sure everything was covered from A to Z and that I was happy foremost with the vehicle I purchased. The entire staff I encountered provided exceptional service, I m glad I went to Depaula for a new vehicle and will definitely be recommending Depaula and Damien to everyone I know

Thanks again to the guys at depaula! Mike Z could not have made this process any easier. I would deffinitely buy another car from these guys.

So you know how there's always that typical stereotype of car salesman? You know the one about them being sneaky and pushy and not really caring about anything but the commissions? Well I can tell you Depaula has totally re shaped the car buying experience! Where do I begin.... I'm a first time car buyer....lower credit score (life happens), and no clue of what i was looking for really. I walked in with fears, low expectations and a deposit. I walked out with a smile, my first car and the best memory of car buying that I could ever imagine. From the time I walked through the door Mike Zanchelli gave me his full on attention and never left me out of the loop on any part of the process. He was personable and super informative, I never felt at any point like he wasn't doing this to see a customer happy, not just for sales! Mike Zanchelli is the coolest salesman you could ever encounter and he's efficient and thorough as ever! Incredibly, all of the guys at Depaula were awesome there was not one Person i met that didn't make me smile. It was a great environment with lots of friendly vibes which showed tremendously. Nick the finance manager has to be hands down the BEST finance guy the cap district has ever seen. He was able to pull of practically the impossible to get me into a car that I LOVE!! He stayed at it and didn't let up until he had checked all the best options that were best for me. I don't remember everyone's name but the very funny gentlemen that also work there .... the great guy in the back office next to NIck, the funny man with the dreads who has such a cool personality and the trickster who told me they couldn't sell me my car because someone accidentally sold it........ THANK YOU A MILLION TIMES!! I will never forget this experience as my first experience of a dealership... you guys Rock! You not only have a lifetime customer but I will never stop recommending you to anyone with ears! Thanks for changing the game and my life guys !!!!!

The staff were so patient and even with my 6yr old son. All four men we dealt with new their stuff and got me through the process.

Great sales associates, they're all super friendly! Thank you for making this so easy for me!

John Okyem got me a great deal on a new Silverado and top dollar for my trade. Supremely satisfied

Ant Gallo is great at what he does and very knowledgeable!! Highly recommended

Everyone was very kind and open. My cat was in and out with in an hour.

Chad and Dario we're very helpful in getting my new car and getting everything set up inside the car.

Marcus and dimitri helped me out to get the best rate warranty and maintenance all included in my payment... Great dealership to work with

I recently purchased a 2017 Camaro SS from DePaula Chevrolet and this was the best dealer experience you could ask for. Everything was done in a timely and professional manner. The whole staff is excellent. If you are looking for the best deal in town look no further than DePaula Chevrolet. They listened to exactly what I wanted and made it happen. Ask to speak with Tyler and everything will be smooth from that point on.

Ryan is the epitome of professionalism with a warm touch. He went out of his way to help us find the best car for our budget and we love. Our family has purchased 3 cars from him in the last 2 years!!

Finding myself starting over from scratch after a divorce and desperately needing a newer vehicle, I went from dealership to dealership and always leaving disappointed and jaded at the process of buying a new car. A friend recommended Depaula Chevrolet, knowing that I am a Chevy guy, and specifically Damien DeDonatis. He came highly recommended as a good and honest salesman that would do what it takes to get you the vehicle you wanted. My first meeting with Damien, he walked me through the whole process and made it very clear what I could expect and never gave false hope or false promises. After being rejected by numerous other dealerships, he was able to get me into a nice newer car, but more importantly he took what I told him I needed and wanted to do in the future and created a path for me to take to make sure I m able to get exactly what I m looking for in my next automobile upgrade at the payments I want. That is something you won t get with any other salesman. That day he made a customer for life and I am more than happy to recommend him to my friends and family.

The best of the best!!!! Thank for all you did today

I worked with Tyler Watson he was great on getting me my new car!

My experience at DePaulat was absolutely wonderful! Rachel was so helpful I couldn't ask for a better salesperson! Not pushie, not in a rush to make a quick sale, and defintly will work with you. They're all wonderful there, from beginning to end. But .... Rachel's my favorite and they love my Rocky too!

Great place to do business. the people there are easy to work with and they do not pressure you

I tried to give DePaula time to get back to me before I put this in a public space but they've ignored my request for contact. I had some service on my vehicle ('15 Chevy Trax) 9/18 and since then the service and explanation of costs have still not been sitting well with me. I brought my vehicle in at the beginning of August and had it serviced for some massive engine stuttering at idling and acceleration. The diagnosis was that I needed my fuel line cleaned and my spark plugs cleaned and regapped. For all of those services plus an oil change I paid about $600. After all of that when I drove my car it would stutter here and there at acceleration but I didn't get a moment to bring the vehicle in. So come this past week I was driving my vehicle from CT to home in the Albany area, to my wildest surprise my car started severely stuttering and my check engine light went on while I was in the middle of nowhere. Luckily I was able to find a shop to tell me that I could indeed bring it home to the shop relatively safely. Luckily I got it home and got it into the shop the very next day. I then get a call saying that the engine coil was severely corroded and needed to be changed, which of course I saw the video of the corrosion for myself and have no problem with that being the issue. Now, here's where my real issue lies. It's been just over a month since my last service with the service center. While I may not be a mechanic myself I understand a little bit about engines. I understand corrosion but I don't understand how in just over a month, my engine coil would corrode to that level, I was assured by Manny that they had been checked the last time. I also don't understand how it costs $130-$160 (I can't remember the exact) to clean and regap the spark plugs yet, I was charged $372 for labor, $200 for "misc" and $107 for the part. When, my understanding of my vehicle, you have to remove the coil from the housing in order to reach the spark plugs in the first place. So I can't understand how it would cost me over 3 times the price just in labor of "cleaning and regapping" my spark plugs to replace my engine coil. Also, I was quoted $610 for the job to be completed and when I looked at my receipt I was charged $679. I trusted that I could come to this dealership and be treated fairly. When I questioned my charges I was given lip service about costs and that they use the Chevy estimates. I just can't understand the pricing. I know that this may fall on deaf ears for them but I wanted to make sure no one else had the same experience that I did with them.

The sales person was very help full awesome person to do business with

Greeted with happy friendly people all through the process.

Very positive experience, salesperson was very helpful and straight forward with me which was refreshing from a high volume dealership. Would recommend

This was the quickest oil change I've had since I've been a customer, I will have to come in
Saturdays more in the future. Amanda was wonderful, she kept me informed and made sure the process went quickly. I had a difficult experience the last couple of times I had my car serviced there. Amanda's service and attention turned a bad situation to a good outcome. She should be recognized for a job well done!

Jose was our salesman and he listened to what we wanted and he worked up a great deal to ensure we drove the truck home within two hours! We have never had that experience.. we always had to go back next day to pick up a vehicle. This purchase was so convenient and easy!

Way to go DePaula!

All the folks here have been great about helping us get a new car. They were especially gracious about our screaming child :)

Dennis is the best! He's always flexible with my hectic work and family schedule. After several attempts to resolve a problem, he made sure it was diagnosed correctly, assured me a loaner, and did not charge me for the repair. I didn't even have to ask for any of it (loaner, no charge, etc) he just recognized I was a loyal customer and took care of everything. I only take my car to Depaula for service and will continue to do so.

I highly recommend Depaula Chevrolet to everyone. They are such straight forward, helpful and caring people. From the moment Mike Medeiros came to help us to the time we left with a new car. He was the best salesman that I have EVER met or dealt with. Even while juggling multiple different customers at once he managed to make sure that both my boyfriend and I were getting everything we needed. He truly made buying my first car smooth sailing. Thank you for everything you do, Mike! Keep up the AMAZING work! :)

Bought my Chrysler 300s from Verrol Jackson a couple weeks ago. He was friendly and also served in the military so my experience was good. They don't negotiate prices so it was a quick easy good experience

The services is not to good. Had to go there 3 times for a problem with my Car it never got look at the first time I let them no that I'm having a problem with my car can you guys fix the problem the first time not that I have to come back 3 times just for something I ask for to be fixed on. I think if you work there you should really pay attention to the customer if they ask for something that needs to be finished!! Not happy with the service!!!

Everything from start to finish was fantastic. Would highly recommend them to my family and friends

It was a pleasure to work with Ryan and the DePaula Chevrolet Team to purchase my '16 Chevy Impala. From start to finish, Ryan was upfront, personable, and extremely helpful, I felt at ease at DePaula and I was guided through a series of great options to help me find the right fit. Alvin and the business team made the financing and the purchasing of my new vehicle a breeze and had everything ready to go the very next day. I'm very grateful that I was able to find DePaula after a move to the Capital Region and I love my new ride!

It was great how the Dealership worked with me. I have a 2016 SS Camaro and just can't drive it in the snow. So scheduling was difficult. But they made everything work.