DCH Academy Honda Reviews

I highly recommend working with Megan Byrnes in the internet department. She was extremely knowledgeable, made the process so easy and simple and it didn t take too much of my time (every mother s dream). Meghan was a great hire to the DCH team and represents the company extremely well!

I got a Honda coupe 2012 for my son and Mr. Khalil Qureshi was a great help throughout the whole process. I highly recommend him. He provided exceptional service and gave me a great deal. The chief accountant was very nice and very professional. He hardly took ten minutes to clear all the paperwork for me. It was a good experience.

-Khalid Mian

After shopping for a Honda Civic from a few dealers I decided to sign my lease with DCH Academy Honda. They beat all of my other lease quotes by leaps and bounds! Their team is very knowledgeable and proved a personalized approach and do not try to beat you up to make a deal. I will definitely be recommending this dealership in the future.

I came all the way from CT for my new Honda Civic! While the process of buying a car can often be intimidating and stressful Samiyah at DCH Academy Honda made the process an enjoyable one! Every step of the way she was there to support and guide me through the process.

Service was quick. Nik was professional, courteous, knowledgeable and honest. He did not try to sell repairs that were not needed.

I think her name started with a "J". I was surprised by the level of rudeness I encounter. I was pleased that she didnt break the streak of rudeness at Honda Service centers.

For a honda dealership it was a solid 7/10
If it was any other business probably 3/10

i Came in to buy a car no one even offered me any assistance or service while i was there everyone that worked in there looked at me n my mom like we were dumb the service is unacceptable if i'm trying to buy a car. Worst Ive encounter at a car dealership i only wanted to make a negotiation

DCH Acadamy Honda is not your typical dealership. I ve been buying cars from this dealership for over 20 years.

Last month I purchased a 2018 Accord EX/L leftover from them. They were incredibly helpful, and bent over backwards to get me great numbers on my trade, incredibly aggressive and competitive numbers for the price of the car, and a great finance rate. Numbers were lower on the price then all the numbers I saw from the research I did online. Trade in was also higher then I was seeing on values, and I got a great APR.

This past week my wife decided to trade in her Toyota Venza and enjoyed the same experience when purchasing her 2019 Passport.

I always shop against other dealerships, and 100% of the time they have taken care of me on trade in, car price, and finance rate. I ve been coming here for years, and will always recommend them.

On my day off from work, I stopped by this dealership on the off-chance I could get find a particular vehicle and a better deal than the one offered from a good friend that worked at another Honda dealership. I was immediately met by salesman Jason Sepulveda who showed me the Pilot I wanted for my wife. He clearly understood my particular needs and wants in a vehicle and a price, and was very patient, professional, and thankfully very straightforward. I was definitely in no rush or given any pressure at all to buy a vehicle. I brought my wife back later that same day, for her obvious approval, and she wholesomely agreed that I stumbled into the right place with the right people.

Sales manager John Nguyen and business manager Paul Marques finished out our buying process with great care and attention, even when we asked what seemed like a million questions.

In my opinion, nothing feels better than knowing you're valued because you're respected, not respected because you're valued. These guys I met for the very first time gave me the respect and attention that everyone deserves. More importantly, I didn't just want to buy a vehicle at a price I wanted - I wanted to find a place that I know I can come to, for sales and service, where we're genuinely welcomed, helped, and appreciated. I'm sure we've found our place right here at DCH Academy Honda.

Thanks and kudos again to Jason, John, and Paul.

UPDATE: My 5-star review is justified. Came in for my first few services on my new car, and - just like the sales floor - their service floor was just as stellar, from the staff to the service.

Got a great deal on my used car. Ask for Cassandra (saleswoman). She was able to get me the the price that I wanted.

Bought a vehicle at the dealership.
From beginning to end it took over 5 hours to complete. During signing for the loan and purchase of this vehicle, the loan manager starts going over a bunch of additional items and charges that are identified as being added because DCH Honda states they need to be on the vehicle whether you want them or not, and since they have already been installed they cannot do anything about it. This is a total scam.
Over 2K in additions is a little ridiculous and not once was this disclosed during the negotiation process for the sale of this vehicle. Once all the financial paperwork is finished, the vehicle is turned over with an IOU, but the dealership never follows up on this IOU for the engine not operating properly.
On my way home the air bag light illuminates in the car and does not go off, now reviewing the so called extended warranty that supposedly covers the entire vehicle according to the loan manager, this is also not covered under the extended warranty. The transmission shifts hard from gear to gear when in drive to its final overdrive gear.
Last but not least, I have the vehicle registered and plated by this dealership, and they never call me to advise me that my plates and registration have come in, I end up driving the car on an expired temp tags, so I can get my plates for my car.
I finally acquire my plates, and the car does not have a front plate holder on it. Who sells a car in a state that requires a plate in the front and the rear of the vehicle and does not have a plate bracket on the front of the vehicle to hold the front plate on. I would never buy a vehicle from this dealership again, and also would not recommend them to anyone else.

Service adviser Kate Davis does a wonderful job. She is honest and friendly and takes the time to be sure customers feel informed. I totally recommend this service department.

Sales representative was very nice and helpful but gentleman in finance department was pushing us to buy Honda care and when we said no then he was not helpful. Other than that it's excellent place to buy car .

We recently traded in our vehicle and purchased a 2011 Honda CRV. Gerry was great during the whole process and tour trade in and purchase was quick and painless. This is our second time visiting this dealership and purchasing a vehicle and we will definitely be doing business with them in the future!

I had a great experience with Megan Byrnes. She was very honest and straight forward with everything. Very attentive to my questions and concerns. Thank you!

I had an excellent experience working with DCH Academy Honda. I worked with GM Joe Scardigno in advance to review my options for purchasing or leasing a car for my mother, who had been used to driving a Lexus. We came to the showroom on black Friday to close the deal. Even though it was very busy, Joe made plenty of time for us. He also paired us with one of his sales consultants, Joe Guzzo, to work through the details and paperwork for leasing an Accord LX. All members of the sales and finance team were pleasant, patient and polite. Both Joe Scardigno and Joe Guzzo made everything seem easy and low-stress. And, my mother loves the car! I would highly recommend DCH Academy Honda.

Erik

This is the third new car we have bought at DCH Academy Honda in Old Bridge, and our experiences have been positive each time. This time we knew what car we wanted, and had already been to another dealer closer to home. When we visited the first dealer, we were first told that we would prefer a different car, and then that it would be impossible to get the car we wanted with a manual transmission - or in a color that we liked. We were so frustrated that we were prepared to look at Toyotas and Subarus and give up on a Honda entirely. However, fortunately, we decided to make a phone call to DCH Academy Honda first. Mark Kamatoy provided helpful and very specific information about availability and pricing over the phone, assured us that he would help us get the car we wanted, and arranged a time for us to visit and test drive. Mark introduced us to Joe Koedros, who took us out to drive what would become our new car the next day. Like Mark, Joe was informative and helpful. He also proved to be friendly and interesting to talk to while we waited for some of our paperwork to be completed. Everyone we dealt with was warmly professional. Even though it was busy in the showroom both evenings, we were not rushed. We particularly appreciated that there were no negotiation games and there was no pressure to purchase options or packages that we didn't want. So, with no arguments or apparent difficulties, Mark and Joe sold us the car we wanted, with the transmission we wanted, in a color we liked, and at a price that was lower than the theoretical price we were quoted by another dealer for a car that wouldn't even have been exactly what we wanted.

I had a wonderful purchasing experience!! This dealership has great Staff. I visited 4 dealerships but it is nowhere close to DCH Academy Honda.

Michael Roberts was our Sales person. Definetely recommend him for anyone looking to purchase car. Thank you Mike!!!

i went in for service and had the pleasure of dealing with Katelyn Davis. What an experience ! She is very knowledgeable and i felt very confident in everything she had recommended me. I will definitely be returning just to deal with her. This place is phenomenal!!

We have been shopping around for a Honda Accord EXL with Navi,with a specific color in our mind. We arrived at DCH, Oldbridge to enquire about the pricing and check if the model exists. We have not made any earlier reservations and are hoping that we would be able to talk with a sales representative who can understand our requirements.

Fortunately we were able to meet, Paul P. Aweeky. He is a man of words. If you are a willing buyer he works with you to make the deal happen. We are very impressed. He just took the numbers we had from our home work and tried to match as much as possible with all options we requested.

Overall, we are very satisfied/happy and recommend DCH Oldbridge and Paul as one of the best representatives.

Great experience at car dealership are uncommon but DCH Academy Honda is one of the rare one every salesman is willing to help you with smooth and trouble free purchase. Jason Sepulveda and Jhonny Mansfield were outstanding .

Stopped in to get service done. Adara at the service counter, was very knowledgeable professional and took the extra time to explain the work done on my vehicle. Will definitely be coming back. Thank you Dch academy honda and Adara!

I went to get a second key and they were very helpful and kind. The worker, Nick, was very helpful and nice.

Katelyn Davis really helped me out ! Fantastic service advisor, I will definitely be returning because of how knowledgeable, helpful and thoughtful she was. Great addition to DCH

Quick, painless, and thorough service from Khalil Quraishi. Thank you for treating me with so much professionalism and meeting my every need! Truly appreciate it!

The service dept is clean, professional, and quick.

Just leased my 2015 Honda Civic and got the price I wanted without the hassle. My boyfriend initially dealt with John Nguyen who we've known for years. He introduced us to Robert Levine who was more than helpful. We were in and out of there and everybody was super friendly. I love my new car. Thank you so much!

Happy with my experience! Was greatly helped by Adara in services! Great experience all around.

We just leased a civic. Khalil Quraishi was very helpful and got us a very good deal. It was a great car buying experience. Will certainly use this dealership and Khalil Quraishi for any future car needs.

I bought my first car at DCH academy Honda with Jesse Ferrentino and have nothing but good things to say. He wasn't pushy when my parents were hesitant on pricing and then got us to be happy with the payment and down payment. If I could recommend any car salesmen it would be Jesse!!

Katelyn Davis took care of me like no other. I highly coming back just for service just to deal with her. Plus shes kinda pretty so I'm into that.

I do not typically write reviews, but my experience with Tyler at Dch academy Honda was so incredible that I had to share for other future buyers. I walked into this dealership expecting the usual stingy and condescending stigma, but this entire place proved me very wrong. I did not feel pressured or cornered in any way and the entire deal went tremendously well. The entire staff was very friendly and inviting and I could immediately tell the salesman I worked with, Tyler, was very sophisticated and knowledgable. I will definitely be recommending him to everyone I know!

I bought a certified pre-owned honda accord ex-l. My sales rep was Ivon Lopez. It was a great car buying experience. Thanks Ivon!!

Went with my daughter to purchase a car here and had a wonderful experience!!!! She absolutely loves the car and we got it for a great price.

Great place. Never had an issue. Employees are well trained and always ready to help

I went in with a pre qualified offer the sales guy was super cool and laid back not too pushy. My credit isn t great but I got a pre qualification from a bank. I went in test drove the car basically fell in love with it. Sat down gave them the paper work of my pre qualification. When they ran the numbers to the bank they came back and said the bank wants more money down and also the payment will be higher then what I was prequalified for, they also states that the dealer fee is $100 more then it said on the ore qualification. Also stated that the sale price in the internet wasn t the financed process so the car cost a different price There also was a 2,000 charge that the bank requires for a 2 year 24,000 miles warranty on engine and transmission . Now the next day I called the bank and told them the situation they stated that my pre qualification is still valid and that I would get approved in the terms the bank told me. Now I ask about the 2,000 dollars extra fee that the dealer was charging the bank state that in my loan application there s no need for that extra warranty fee and didn t know why the bank is charging that fee. I just called to try to speak with someone in financed and no one picked up and went to voicemail. I m dissatisfied with what happen and not being able to closed the deal.

Megan Byrnes in the internet department was awesome! She answered all my questions and made buying my first car easy!

Bought a car from d c h Academy Honda a Ford Escape had a broken antenna they refuse to fix it I will never go back to the dealership they don't back their product.
I want to revise my last review. I first the one I apologize for my last review it was a big misunderstanding I went back there with a bearing problem they took care of my problem with no questions asked I'm very satisfied with DCH and I would definitely recommend them to anybody who's looking to buy a car again I want to apologize for the misunderstanding about my antenna this is an A.1 dealership

This dealer exceeded expectations. It feels too good to be true. This is the first time I don't feel like someone in a dealer just wants my money. Every single person I encountered was courteous, professional, dedicated and had a good sense of humor. Luis Fernandez did all he could and more to accomodate me, my significant other and our budget. He will make you feel at home as soon as you walk in. The most sympathetic person I have dealt with while buying/leasing a vehicle. Whenever I need another vehicle I will definitely come back to Luis without a single doubt. (Someone give this gentleman a raise!)

Paul Marques assisted with the financial part of the deal and he could not be any more straightforward, he did not make me feel stressed at all, had a good time during the process.

Do yourself a favor and come to this dealer if you plan on buying or leasing a vehicle, it will be the only dealer you visit for your purchase.

Avoid at all costs, drive 200 miles for a particular car, confirmed that it was available and when I got there or was gone. This was an endless wait to speak to someone and continue to receive the automated emails "how can we help you".

I am an experienced car buyer and came loaded for bear. Johnny sat back and let me run the deal which is EXACTLY what I was looking to do. I did a lot of pre-work via email with LISA of DCH so when I hit the showroom, DCH honored the price without trying to sneak other items into the deal. I was prepared to pay cash but took the super low rate financing offered. I knew exactly precisely what I wanted before I even hit the dealership, so for me Johnny was the right salesperson. If you like the Hard Sell and want the Hard Sell, don't go to DCH in Old Bridge. If you want a dealership that will work with you, go to DCH and ask for Johhny!

Amazing team ! I had an oil change and they were so friendly, offered to check the air conditioner still covered under extended warranty and anything on recall.

Sam was a great resource. He was friendly and knowledgeable, and worked hard to get us what we want. This is not the first car we've bought from DCH, and it certainly will not be the last.

Tody 3/24/15 I was held hostage at DCH Academy Honda by an untrained salesperson who could not get his act together. I ended up spending 6 hours at the dealarship with 2 breaks as I had to flee to preserve my sanity. The salesperson was poorly trained and had no clue how to move the sale along. John Nguyen, the Slaes manager did not move things along but valently tried to give advice to the sales consultant. I should have just left and given up. Now will they hold me hostage again when I go to pick up my license plates. I have never in 53 years of buying cars had such a misrable experiene. When the car was finally delivered a simple thing of having the correct time on the clock was done. I would not recommend DCH Academy Honda to any body !

Enrique Castaneta (Sales Consultant) and Paul Anthony (Finance) gave me and my friend a wonderful car searching experience. Enrique explained to us with clarity the different options we had. We had a very traumatic experience with another Honda dealership last year and were hesitant to try again. So we drove more than 50 miles just to go to DCH Academy Honda to see what the dealership is all about.

My friend and I got two cars last Saturday one for her and one for me.

We are very happy with our experience with Enrique and Paul Anthony.

Thank you to both of you and God bless you both!

Had a great experience here. Enrique worked with us to get us the best deal possible. We walked in planning to just get prices and walked out with a new beautiful Honda Odyssey. Would definitely come back here for our next car.

I'd like to say how awesome Megan byrnes is..very helpful and got me what I wanted

Internet sales is on the rise. I tried it out to try and get information before going to the dealership. I was contacted by Samiyah regarding the 19 Pilot I was interested in. She sent me pricing and broke everything down and hid NOTHING. I took the trip and passed a Honda dealer to come to Academy Honda. She stood out amongst the rest and earned my trust. She s great! They are very lucky to have her. I will be coming back and telling my friends and family.

I purchased my Honda CR-V from DCH back in 2006. They do an excellent job helping me maintain my vehicle. They are priced mid-range in the industry. The service department is excellent. The only downside is the service waiting area. It has overpriced vending machines and a instant coffee maker. Could use some updating.

Outstanding service today with Robert Levine at DCH Honda! Thank you for giving us such a hassle free experience!

Mike c. Made my experience enjoyable simple and quick. Check them out!!

Friendly staff, great customer service! I met with Chris G and his sales manager Chris Mazzeo on a super busy Saturday. The way I was helped you would have thought I was the only person in the showroom! I couldn t be happier with my new car or the staff at DCH. I would highly recommend them.

Had a 7.00 am appointment for service. I was asked while scheduling whether I will be waiting or leaving the car behind. I mentioned that I will be leaving my car and asked if someone can drop me home as I stay couple of miles away. They said that we will be able to drop you. Surprise..... when I actually left my car with them on the day of service, I was told that the shuttle service does not start until 10.00. Did they expect me to wait for 3 hours for a ride? When I confronted them they told me that it might be a miscommunication. I call it negligence.

Excellent customer service! Kate Davis service adviser goes the extra mile to make sure customers feel comfortable and informed. Thank you.

Everybody from the moment you walked in was so friendly. All willing to help and give you what you deserve. Great salesman, but not pushy or obvious that they want you to make a purchase. Went the extra mile to make sure what I was going to get was exactly what I wanted. Very fast paced. Quick to answer any question I had. Explained everything very thoroughly so that I understood what I was getting. Would absolutely recommend coming here to anyone. I'll even try to persuade them to get a Honda just for the sake of them coming to this dealership! Thank you to Joe, Chris, and Paul for all of your help!!!

Brenden Corley was our sales associate for our certified pre-owned 2015 Honda Pilot. He was easy to work with, polite, didn't pressure us into making a decision, and ultimately delivered us a great vehicle that is perfect for our growing family. I'd recommend Brenden and the staff at Old Bridge DCH Academy Honda to anyone who wants a similar experience.

very fast service. staff very knowledgeable. Good stock of vehicles and had the model we wanted. Negotiated a great price with the features we wanted.
This is not our first purchase from DCH because of past experiences. We have also referred friends and family members, who are all very pleased with their purchases.
Definitely recommend including DCH in the search for a new vehicle.

You cannot beat the prices at this store. I went to 6 stores and this store is the best. Ryan drove me on 4 cars and 3 hours later I got a very good deal. I could not walk away from it. I tried, but I could not.

Michael Cislo was my salesman Experience was great, quick service, nice people, enjoyable experience.

I have to give a huuuuuuge thank you to Rodney!! I walked in here honestly thinking not much could be done with my situation but I'm walking out with a car and one I'm happy with. Rod, you've got a ton of referrals coming your way, kid, keep it up!!

Excellent customer service from Megan Byrnes. After speaking with her I felt very comfortable coming in to purchase a car. She went above and beyond for me. She made me feel like part of her family rather then a customer. I will be recommending Megan to my family and friends.

Great Customer Service. Defenitly coming back to Trade my car in a couple years.

I leased a new 2015 Civic Sedan SE and couldn't be happier with my new vehicle. I traded in my 2011 Nissan Murano and was given a good deal on the new vehicle considering I had negative equity to rollover.

Throughout the entire process, Khalil Quraishi was professional, diligent, and very pleasant to work with. He made sure I was comfortable at all times with my new lease, and explained every in and out as I had never leased before.

Overall I am extremely pleased with my experience at DCH Honda and will certainly look to lease/purchase from them in the future.

Had the pleasure to work with Armando today! He was honest and sincere. He laid out all my options for buying out my lease and leasing a Civic. He gave me his honest opinion. And I will certainly be back to make this deal once the time is right. Thank you DCH team :) great customer service

I felt very comfortable working with sales person Joe Guzzo.

I bought a car from them several months ago. Am just now getting to the review. They were terrific while I was in the showroom and did a great job delivering the car to me. After that I felt like I didn't exist anymore. I bought a car with a lot of tech and needed support from them. I didn't get it. UPDATE. Upon writing the above review I was contacted by the dealership. The salesman gave me his cell number and said I should feel free to call with any and all concerns. I appreciate it.

I saw an Ad on Acura MDX under the used car section and decided to have a test drive. After the test drive I made a mistake of giving my visitor card. I believe they thought I was a well to do person and I will pay what ever price they have quoted for the used car. I called the next day and told them that I will put an offer. The moment the sales guy heard that he was disgruntled even before I had an opportunity to put my offer. He was like, This car is on sale. What do you mean putting an offer blah blah blah. When I put forth my offer after listening to his nonsense, He was agitated. Their sales guy does not even have the decency to politely refuse. Instead he says that he is not in the business of selling cars at a loss. Well even I am not in the business of paying sticker price for a car. Perhaps that's how they treat a used car buyer.

Came to buy a used VW, Armando was professional and helpful throughout the sales process, always made sure I was satisfied as the customer. Dealer was reasonable in negotiations

My experience with Jade was amazing! She reassured me that I'd be helped immediately, and made the process of scheduling my oil change painless.

I had an amazing and positive experience at this dealership, and it was mostly because of Ron, my car salesman. Ron was not only extremely helpful and respectful, but he was knowledgeable as well. He made my experience of buying my 1st car easy and seamless! Thank you Ron and thank you DCH Old Bridge!!

This has been absolutely the best dealer experience we have had in all the years, because of Mr. Erich Tam's professionalism, patience, and customer-first mindset. We wanted a trade-in, and Mr. Tam said that our old car would be an acceptable make and model. After we signed all the paperwork and were getting the old car ready for trade-in, we got a phone call from the company that our car turned out to be unacceptable. We got very upset and had to rush to stop paying off the old car, and stop the order of accessories for the new car, etc. Mr. Tam remained very calm and effective the whole time, trying his best to help us cancel the deal, and even got the cancellation fee waived. We know that he's gotten some hard time from the management, yet he has been pleasant and professional during the whole process and had not one word of complaint against anyone. We were extremely satisfied and grateful! We will definitely use Mr. Tam's service again in the future and make the highest recommendation about him to anyone who desires to be treated with respect, efficiency and professionalism!

decent costumer service, i walked in to this dealership not expecting to walk out with at least a used vehicle and they did the work to make sure i walked out with a new vehicle and a great rate!!!

Good value. Quality of service varies with whom you deal with.

Called at 1pm and asked for an appointment to look at a new vehicle. They gave a 4pm timeslot, I arrived at 3:45pm and left at 4:45pm after watching the sales staff chat and vape for an hour. I was told to wait because I was "next in line" at 4:15 but I don't think that was the case.

Ash is the best. Great deal, and nobody at DCH is out too beat you. Got exactly what I needed, not what I wanted. Get me?

They were both great and very helpful. Highly recommend this place

I have been dealing with dch for years and this time when I was searching for my sons car I was helped by a salesman named Mina Suryil. He was kind and knowledgeable and helped us buy our car in less than three hours. The process was easy and painless. My son loves his civic. Thank you dch!

I first contacted the dealership by requesting a quote for a 2013 pilot via their website. Upon entering the dealership they honored that quote and didnt try to switch it up for something more expensive or say that vehical is no longer available, as some dealers do. Joseph Guzzo, listened to what I was looking for and mentioned different options for my purchase. When I declined, he didnt try pushing them on me. When I returned with my wife to finalize the purchase he spoke to us BOTH and not just me. He worked with me on my trade and worked the numbers to my satisfaction. Actually paying less now than I was on my trade in of the lower model pilot. The vehical was preped on time as promised and in surperb condition. When leaving the Mgr came out to check if every thing went smoothly and thanked me for my purchase.

I have always hated going to dealerships to purchase a car because of the games they play and my valuable time they waste usually hours and hours upon hours . So one day I was just browsing online a little while later I got a phone call from Megan at your dealership she was great to work with i felt confident in the fact that she was actually there to help me find my car at my budget and not play games with me just to inflate her commision!!! She is awesome ...very knowledgeable and was a pleasure to work with it was so easy to purchase my car thanks to megan I have reffered my friends and family to her and of course when the time is right I will be back to shop with her.

Very good warm customer service. We worked with Alejandro, he is amazing. We are recommend this place. Perfect experience.

Armando was an amazing salesperson, listened to all my wants and needs and got me the car i wanted for the price i wanted

excellent very helpful in my purchase and the price

Fast friendly auto repair service. I've been getting my Honda serviced here for over 10 years and if you need wiper inserts you can't beat their price.

Another great sales experience, got a great trade in deal and leasing offer on a CR-V with amazing customer service. Go see Peter, Bart and Bryan and they'll treat you right

I visited DCH Academy Honda on Friday, 18th July, 2014 after reading good reviews about them and got an internet price offer from one of the internet sales person Jennifer Calderon for 2014 Honda CRV AWD EXL. My experience with her over the phone was really good thus I decided to visit the dealer.

I mainly dealt with sales person Michael Roberts, who was good in pricing negotiation and overall experience was good with him till we reach to the point where he suppose to let me know financing interest rate. And actual problems starts there and thus this rating.

Having mentioned during negotiation of my T1 credit rating, I asked for 1.9 rate of interest for 60 months which Academy Honda promised they will try. Post my credit check I fall in T1 credit rating category though Michael or Academy's finance team unable to commit anything on that day. Asked me to put USD 500 as refundable deposit and said they will come back to me on Saturday about financing approval and rate of interest which they never did. On Monday. 21st July, 2014 I received a call from Michael Roberts saying my auto load has been approved and I can visit the dealer and take the vehicle. When I asked what's the rate of interest he starts giving me excuses like he is not aware and finance manager is not in till 6:00 pm so I cannot tell you unless you come down to the dealership. When I refused and insisted I got another call from one of Finance Director, she was not worth of talking at all. She was giving me excuses like its Stores policy to not give details over the phone and all.

So finally I end up visiting dealership second time on Monday, 21st July, 2014 and surprise to know the rate of interest these people were asking. After talking to couple of financing manager I come to an conclusion to cancel the deal and asked for the USD 500 which I gave as refundable deposit which till date I haven't received after daily follow up with Michael Roberts and Nitin Bassi (Admin or Sales Manager)

Have CRV recall. The 1st time I called, I was told that they would notify me when the parts come in, no offer of a rental car. The second time I called and pressed the issue, I was told Academy uses Enterprise Car Rentals. They offered me a Ford Focus to rent until my part comes in. DCH is hitting the bottom of the Customer service ratings. Maybe they need to spend another million for another JDPower rating. My son in law purchased his CRV at OPEN ROAD and they accommodated him with a 2016 NEW ACCORD until his recall is fixed - no questions asked. Are you kidding me, a FORD FOCUS. After my recall is fixed, it'll be time to buy another CRV. This time from BARRY at OPEN ROAD. Sounds good PG.......

Tyler Hyman and the people at DCH are top notch. My 3rd lease with them and it was smooth and easy, and I got a great deal. Thanks Tyler for your great service!

My sales guy John Q was great. Not pushy, and personable.

They are not really willing to work with you on negotiating and they charge you a mandatory nitrogen tire fill of $200.

If you need a new part after you but your used car, make sure you stay on top of it. They may not order it until you call to follow up. Service dept was awesome and speedy when I took my car in for part replacement.

I would have given 4 stars except I just looked at my credit and it dropped 80 points because I now have 7 additional hard inquiries after getting a loan. I've worked hard to keep top notch credit and buying here really messed it up. Make sure you finance elsewhere! So much for delivering customer happiness. They have failed on that count.

This is where I bought my car. The staff is absolutely amazing! Megan Byrnes is the greatest. She really knows how to make people feel comfortable and never puts pressure on anyone, amazing woman

DCH has incredible service. Tara was very helpful with all my questions and checking out

WORST EXPERIENCE EVER WHEN PURCHASING A CAR. THEY DO NOT HOLD UP THEIR END OF THE DEAL AND DO NOT CARE IF THEY PUT UNSAFE CARS ON THE ROAD. THERE ARE SO MANY DEALERS OUT THERE....FIND ONE THAT IS HONEST AND DOES NOT SCREW CUSTOMERS!!!!!!!