Barclays Ghana Limited Review

Online customer service is bad. They choose what to reply to. Don't bother calling, they won't pick up.

Barclays to Absa in collaboration with Ghana skaters

My card was blocked in the U.S. I was told someone would call my number and have the situation rectified. That never happened so I called to have it fixed. On one try, I was on hold for 3 mins and hung up. I tried again and this time,I have been on hold for 15 mins! Really Barclays, Really? This is not acceptable, especially considering how much it cost me to call. Please improve your service.

The customer service dept of Barclays is second to none. A special recognition to Sika who helped me immensely .

Good morning
I have money there but I can't access my account to get money
Please contact the Customer Service Department

The head office as it is simply called. If your issue is not addressed effectively here, then I don't know where else it can be addressed

Your customer service is very slow. It took you good Three Hours to issue a manual banker's draft. Please upgrade your service. We are in digital world, do not solve digital problem with analog solution. Please kindly improve and upgrade your customers service department. Thank you.

I went to the Spintex Branch yesterday after a Taxi driver robbed me at Palace Mall. As my phone contains my online banking app, which allows me to have access to my Barclays accounts, I was worried that I would be stranded in Ghana without money as a foreigner. I decided to go straight to Barclays, as they will have access to my information. Upon arrival, I was told, they don't have international access. Then the lady was kind enough to search and call my branch's contact number in the UK for me. She called them, and gave me the phone, while talking to Barclays about the mugging and if it was possible to have funds transferred to me immediately, as I'm not able come to the UK, ask for a new telephone number to be able to download the app for online banking, I was told by Barclays Ghana, to hang up the call as IT needed the phone, and then later they told me if their credits on the phone finishes it will be a problem. I sensed these people, like everybody else I've met in Ghana, want money from you. Eventually I was forced to hang up the call, and ushered out of the bank with the 15 Cedis I had in my purse. As personal and Business customer of Barclays UK, therefore all Barclays over the world, I'm appalled and shocked by this poor and corrupt behaviour of Barclays Ghana. Your opportunist and corrupt mentality is what's keeping the nation poor, needy and greedy. Even if people want to do good in Ghana, the attitude you show towards foreigners, doesn't make any of us want to stick around and help elevate Ghana out of poverty. Your bank, its workers and your work ethics are a poor excuse for an international recognised financial institution. Thank you for sending a stranded mugged customer away, just because you couldn't make money out of my misery. I hope the people I've dealt with will face the same issues in their lives, and meet the same mindset like yours, including all the generations in your family. May you and your seed always be in search of money and wealth, but may it pass you and go to your enemies instead.i

Being at such a place is very exiting and entertaining. There are lots you'd learn from people if you find your self at such a place but remember to be yourself and put out your best attitude out there. It's a very busy place to be with a tight security as well.

Excellent Customer Service and timely delivery of services.

The ATM at mallam junction has not been working for more than a week now and i wonder why it is still there so it will be better you take it from there if it wont be fixed than letting customers get down from cars to use that machine. Improve your ATM service since is very poor cos u may continue to the one fashions ghana (before old barrier) and that too is not working

Your branches are very scarce . But I love Your services

Hiv
How. A u

You don't pick calls hav on the internet pl get active no.s and carry out frequent reviews

Mr John Murray Barclay's Bank Of Ghana he is a very good scammer , He Will tell you of people during and they had a big account and get you from there DON'T TRUST HIM

Absa Bank Ghana Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa s largest diversified financial services groups with a presence in 12 countries across the continent and around 42,000 employees.

We re committed to finding local solutions to uniquely local challenges and everything we do is focused on adding value. To this end, we offer our clients a range of retail, business, corporate and investment, and wealth management solutions. We also ensure a positive impact in all the countries where we operate.

We re a truly African brand, inspired by the people we serve and determined to always be brave, passionate and ready so that we can make our continent proud.

Minimum waiting time. Enough tellers to get you out of there in minutes. Large waiting area with lots of seats.

Rude customer service personnel. Their mobile banking app is faulty. I transferred money from my account to my mobile money account and the money never came but it was deducted from my account. I called customer service and the woman had the nerve to be rude to me. This has happened on two occasions.

Never used dis particular atm.my gold card takes me everywhere

I love Barclays because of their digital banking platforms which allows me to transfer money from my account to any bank account as well as do mobile money transactions.

Great bank for use needs because we need for life and business with

Great costumer service no matter the branch I enter. Nice people.
I love you all

Someone who works here wrote to me and told me I was an heiress