DCH Academy Honda Reviews

I had a great experience here searching for my first car. My Sales Consultant, Edward K. May went above and beyond my expectations. I dealt with other dealerships who just couldn't meet some of my needs in a used car. Eddie was able to help me find a car in my price range, with the right amount of miles and the make I wanted. No other consultant worked so hard to accommodate my needs. I am very pleased with my Jeep Compass, that meets all my needs. I would definitely recommend searching for your next new or used car here. The staff is friendly and helpful in finding you exactly want you need.

I purchased a car from the Ryan Hoey at DCH academy Honda and I am so excited because it is so much better than my other car. The deal was good so I took it. I'm so happy.

Very nice customer service special John Q one of the best I met he's help me got the nice car with the nice price

The sales consultant Michael Deangelis was amazing and very thorough with our terms. Love the new car and will be coming back if i ever need a new car. Would recommend to a friend

Wonderful customer service, Adara was a huge help giving me all the info I needed!

I brought a new Honda Accord EX-2013 on Saturday, sales person Wahid Shibli helped us a lot to find a good deal , he is very friendly and explained very well about all the features by comparing with other models, we went for test drive and same day I brought the car with out any hassle. I am very much satisfied and strongly suggest this dealer for any purchase/service.

This is the first time I bought car from DCH Honda. It is such an easy decision to make.
The Lady from telemarketing, Megan, is polite and consistent like a sales supposed to be.
She called me 3 times with consistent pricing and details. Salesman, Michael Roberts is knowledgeable and down to earth. He is straight forward and priced quoted by Megan was honored. Michael is also very patient going through all the detail with me. Thumbs up !!
In addition, the general sales manager , Joe, a friendly gentleman who came to wrap up the sales.
Overall, I am very impressed with the team and the system and training that DCH invested to achieve overall customer satisfaction. Great experience !!!

My lease was up and I didn't want to keep the car or get another lease. We visited this dealership hoping to look at a few vehicles and test drive to narrow down the search for what car I wanted next.

We weren't sure about any of the vehicles on the lot (I can be picky sometimes), but Ed had the perfect solution. There was a vehicle that had just come in and he thought it might be a perfect fit. It was! He supported and assured us the whole way through the car deciding and paperwork process. He even called afterwards to follow up and make sure to extend his services if we had any questions come up in the future.

Great car, great salesman. Thanks, Ed!

This was our fourth go-around with Robert Levine,from Jan 2016, we just leased 2 honda civic's 2016's from Robert. Our recent visit and recommendation for Robert was based on the great experience we had from all our previous visits. We were greatly pleased with both his experience and professionalism with his great customer satisfaction.

DCH is by far the best Honda dealership I have had the pleasure of doing business with in 20 years of leasing. I received a price quote over the phone that happened to be 15% cheaper than any other dealer. They accommodated me the same day I called. I was in and out in 4 hours having turned in my old lease. I will now use them for my future business. DCH. ...Delivering Customer Happiness....

The service department always takes care of our needs. Our advisor is Dominick and he and the staff always are very attentive to our needs. It is the reason will continue to service our cars at DCH honda.

We drove down here from Union City thinking we were buying a CR-V but decided another route. We were never pressured and will definitely be back if a Honda is what I decide.

I came to DCH academy to find a certified civic for my daughter and my salesman Mina suryil was extremely helpful and answered all my questions and was upfront with me. I felt like I got a great pressure free experience, I also met Sanjay who really nice and helped me when Mina wasn t there. If you are in the market for a new car make sure to see Mina and Sanjay they are both great.

I used to be a customer for years with Open Road Honda of Edison. I recently had a HORRENDOUS experience with them so I decided to come and give DCH Academy Honda a try. From the moment my husband and I entered the building it was a pleasant experience. The girl at the welcome desk greeted us and was able to find us a salesman. Our salesman was Christian. He was extremely helpful and patient and was able to get us a deal that fit our budget! Even on his day off he contacted us to make sure we were able to secure our vehicle. Amazing customer service! Mina was also a great help and showed us all the features of our new vehicle and told us to contact him anytime we have questions. All in all it was an amazing experience and they definitely gained a customer for years to come! Thanks guys!

Best dealer for buying a Honda car in the tri-state area, it was really a ease doing business with them. Bought two cars on the same day the price was better than any other dealership. I do not agree with the earlier review about the sales rep Ashraf, I worked with him for my deal and can say with a guarntee that he made the deal as easy as possible. If you are going there please ask for Mr Ash Saadeh.

Excellent Customer Service and Highly Recommended and Completely satisfied

Buyers Beware - DCH Honda is evidently big on SALES, but very bad at Customer Service. After buying two cars, I had an issue with one. I went to the dealership 3 times, spoke with Service personnel multiple times, the Director of Service 3 times, and even the General Manager. No one answered me, and I haven't even gotten the courtesy of a call back - for more than 5 months. My suggestion - take your business somewhere else.

Parts department is friendly, courteous, and helpful.

The crew at Academy Honda always makes me happy. This is my third car purchased here and Ash made sure my experience was even better than the last.

We recently bought our Honda Accord 2013 EX-L w/Navi from DCH and the buying experience and process was really great. My wife and I had done significant research on the car that we wanted and the out-the-door price we wanted to pay, so given that the conversation with H.P. (Mr. Harshad Panchal), who was our sales rep, was very straightforward and smooth.

He didn't try to push us in anyway, with the price, additional options and protection packages. We had recently (June 2012) bought a Honda Accord 2012 EX-L V6 also from Open Road Honda in Edison and compared to that experience, this was significantly better from a quality of service, lack of pushiness, and price perspective.

Further, I prefer it, when the dealership and sales person are straight forward with their prices and try to get me out of there as soon as possible with the sale and actual finance/check out process - and this dealership did exactly that, which I was grateful for.

I would definitely go back to them again for future purchases.

Great people! Megan and Marcus were knowledgeable, friendly, and great to work with!

I recently purchased a certified vehicle from DCH Academy Honda. Hands down this was one of the best experiences I ve had purchasing a pre-owned vehicle. Tim Crowley was a pleasure to work with, and his straight forward, sincere, and no nonsense approach convinced me to keep my transaction moving forward. He is a great asset to the DCH Academy team. This experience was even better than my first experience with DCH Academy Honda which means things are moving in the right direction. I would recommend anyone looking for a vehicle to Tim. At the end of the day this was a win-win-win situation for me, Tim and DCH. Thank you

I could not be happier with DCH .. specifically Veronica. ll the others I met there were GREAT too. I will recommend anyone looking to purchase a pre-owned anything to check out DCH and ask for Veronica.

Bart was great! He was informative and answered all the questions we had. Would reccommend him for future customers.

Megan Byrnes is excellent!! Not only did she display great customer service and professionalism but she was exceptionally knowledgeable. With little free time and not a lot patience to sit in a dealership all day, Megan made the entire process comfortable and pleasant. She is truly an asset to this dealership. I love my new Honda and recommend Megan to everyone. Thank you again Ms. Byrnes!

I was recommended to this dealership, specifically Ash. I was not disappointed. Ash provided top notch service and was very understanding. I will definitely be recommending my friends and family.

Recently I had an issue with the radio/ Navigation computer in my Ridgeline. The computer kept locking up while I was driving, would drop calls and was causing all kinds of problems. My service advisor Katelyn could not have been anymore helpful. As you know these situations can be difficult for warranty because of course it never happened when I brought it to the dealer. We well Katelyn stayed on it, followed up with me and in a very short period of time was to get the unit replaced. She could not have been more helpful, and even checked in with me after to make sure it was working ok. When you are in business, it is all about the people and great customer service, because of this experience I will certainly continue to have my truck serviced there, and when it is time to buy my next honda, no question that is where I am going. Thank you Katelyn!

I recently purchased a Honda pilot from Ryan at DCH Academy Honda and it was a great experience. I was expecting a terrible experience and I was pleasantly surprised when it went rather well. My previous car buying experiences were terrible but Ryan was very professional. I appreciated his honesty.

I recently leased a new car at DCH Honda and it was the best experience of all the past purchases I have made. Enrique Castaneta was the most knowledge, patient, and genuine salesman I have ever dealt with. After I finished lease car from him, I purchased another one for my wife next day, mainly because of great price and service he provided. If you need to buy a Honda, go toDCH Academy Honda and ask for Enrique, you will experience the same VIP service that I received, Now, I have to go and drive the new car that we just bought.

Kate Davis is professional and friendly. I highly recommend this service department.

Enrique Castaneta was very professional in leading us with the right choice of vehicle for my son and made it all possible to happen from the beginning to the end of the transaction. I would most definitely recommend Enrique to all my freinds in the market for a Honda . Thanks again Honda for letting us do business with you guys again . We all left with a big smile on our faces.

Khalil was a pleasure to work with. One of the easiest car buying experiences i ever had.

I went online looking for a new car and Megan was more than helpful with all of her knowledge and ability to answer all of my questions in a timely manner. Once I got to the dealership she set me up with Robert. It was such an easy car buying experience!

Megan B. was so helpful and friendly during the entire process!!! Will definitely recommend her to my family and friends

I got my Bmw off of Jesse he helped me with the financing and ultimately got me to the monthly payment I needed to be at

I got a car in 2 hours, best customers service, after 2 bad experience in Paragon Honda this place bring Honda back on my market!! I will recommend this place!!!

I recently purchased a car at DCH Academy Honda and my sales person was Sydney C. and she was Great! I appreciate how knowledgeable she was and I had a really good experience overall... she made buying a car fun again!

Spoke with Megan Byrnes in the Internet Dept. She was so helpful and pleasant! Thank you for everything!

I had Armando as my salesperson and he was very good! He explained that he was still learning the process and helped us get the car we wanted.

Johnny Mayfield sold me my 2017 Honda Civic and I must say it was a great experience. Professionalism and politeness was not an issue here , Johnny and management made my stay at dch academy honda fast and friendly. Would highly recommend

I got my Honda Accord from here. I mainly dealt with Megan. She was amazing!!! She made the entire process so easy for me. Everything was already set up for before I entered the door, so by the time I got there all I had to do was sign and I was on my way. Thank you Megan!

Bart was a great help with making the process go very smooth for me.

Still working on it. The staff is friendly and professional. We just had a bit of a hiccup after purchasing a used car recently. Hoping it all works out & that we can give them four stars for service and response.

When I was looking for a certified used Honda, Megan Byrnes listened to what I wanted and found me the exact car!!!! She sent me multiple options, all of which fit my desires and I now absolutely love my new to me Honda CRV!! Having someone like her hal help find the right vehicle made this such a wonderful experience. I will definitely be returning over the years for all my car purchasing needs. This was my 4th DCH purchase!!

I found the dealer old and needing of a face lift. I went with my wife on a Saturday to test drive and compare the CRV with other suvs we were looking at,as we were unsure of the vehicle we wanted to purchase. The CRV is a nice vehicle. The salesman that came to help us was nice when we first arrived. He took us out for a test drive and as I asked questions that compared the CRV to other cars we were considering he talked the Honda up,as he should .His answers though were inaccurate and the more questions I asked ,the shorter and snipier his answers got. When we arrived back at the dealer my wife went to the ladiesroom . My salesman had the audacity to ask me why" I'm asking all these questions" and why" I'm breaking his balls". He also asked if I was going to buy a car or am I wasting his time. He had a lot of sales to do today. When my wife came out we promptly left . I bought a car later the same day from a different dealer. I would never recommend this dealer !!!

I was very happy with my experience at DCH Academy Honda. I was treated with tremendous respect. I was very impressed with Datush. He helped me out with all of my questions, and he was able to get me a great deal on our new family car while getting me the most amount possible for my trade-in. Thank you! I will only be doing business with DCH Academy Honda for all my car needs.

I walked in late on the last day of the month within two hours of closing to negotiate two stock numbers that I narrowed my search to. I was approached by Manny and mentioned that I wanted to test drive two vehicles. He found the stock location and we proceeded to test drive both vehicles. The first vehicle that we tested smelled like cigarette smoke in the cloth and bothered my family. We tested the second vehicle and determined it was the right investment for us. We negotiated the selling price below the asking Internet price. An equivalent vehicle with the low mileage was selling for thousands more. Manny helped us finalize our clerical issues with our insurance policy and made the car buying process as seamless as possible. Ask for Manny, he will take care of his customers and provide honest and straight-forward negotiation.

Told me if the car is sold in New Jersey you have to pay New Jersey state tax it doesn't matter where it's going to be registered

Exceptional Service everyone treats you like family!!! Highly recommend promise you will not be disappointed!!!! Everyone especially the manager Adrian looks for your best interest!!!! Please see Megan as your sales rep always goes above and beyond. The sevice department is always willing to help!!!Thankyou for much I am so happy to be part of the Honda family at DCH Academy Honda in Old Bridge!!!!

It was the best car purchase experience for me. My sales person Heather Reinbeck was very helpful right from the beginning and not at all pushy. She seemed to be focused more on my needs than trying to sell anything to me. After having been to many agencies this was really a very pleasant experience. I would recommend this dealer and Heather to anyone looking to buy or lease a Honda vehicle.

Excellent Service

Have had an outstanding experience in getting my car serviced at this dealership. Have invariably dealt with Sylwester Brulinski as the service agent. He is a reliable and honest guy who is fair with his recommendations. I found him to be frank and candid enough to distinguish between repairs that are a must have versus those that are optional. Extremely professional.

After having a very bad previous experience at another dealership, I was delighted to have returned to DCH Academy Honda, and leave happy and satisfied with a new lease. My sales representative, Jason Sepulveda, was a pleasure to work with. From the onset, he presented himself as professional, courteous, and competent. Within a short time, my defensiveness began to lessen, and Jason presented a mutually acceptable offer that I was comfortable taking. I felt Jason went the extra extra mile in working with me, and throughout this leasing process, Jason was respectful, patient, and easy going; good sense of humor, too. He helped me regain trust in Honda, and I wouldn't hesitate to recommend him or this dealership to anyone looking for a Honda AND a pressure-free car buying/leasing experience.

I cannot thank the DCH Academy Honda team enough for making my car leasing experience smooth and painless. My salesman Bart D, Lisa and finance manager Paul were very quick to any questions I had. I've leased multiple Honda vehicles and even ones from other dealerships. I ultimately always end up back at DCH Academy Honda because their prices and professionalism are unbeatable.

I purchased a 2014 Mercedes GL 550 from here. I saw an advertisement of it from this dealership and it fits what I'm looking for, dark paint, dark interior, and 7 seats... and it was an ok price for the amount of mileage on it. I work long hours and live about 90 mins from this dealership... So I didn't have a lot of time to go back and forth for a car purchase. I showed up to the dealership about 7:30pm on 6/25/19 to inquire about the vehicle. It was available. I drove it around the parking lot and was ok with just buying this and move on with my life. A guy named Sanjay helped me out... nice as could be. We did the paperwork for my purchase and trade in. The dealership even stayed open a lil later past their closing time to finish up my paperwork. I'm satisfied with the purchase..... but here's where they earned their ONE star... the next day, I discovered some minor flaws... I was ok with them, because it is a preowned vehicle after all. Sanjay sent me an email, thanking me for the purchase... So I responded with the list of problems with the vehicle: there was a small crack in the tail light housing unit, the bulb was also burned out, the back passenger side door doesn't operate, 3rd row seats are missing their headrest units, driver's seat soon became nonadjustable in certain ways, and after about a few days of driving, the brake pads needed to be changed... I didn't hear from Sanjay after a few days... So I called and left a voice mail. About a week later, after no response, I called the dealership and briefly chat with a girl who answered the phone... she said she'll let the sales manager know and that he will either call me later that day or the first thing tomorrow morning.... of course that didn't happen. It was a busy time for me... so I didn't press it. I also purchased an extended warranty... So I guess I'll just use that since the month of waiting is over and it's now in effect. .... Overall... the buying experience is good... but I don't appreciate the dealership not responsive to my needs regarding the $40k+ purchase I just made from them.... I see that there are plenty of good ratings... maybe those clients got new cars and didn't have problems. If you're buying pre-owned... I suggest you work out all the problems before rolling off their lot... cuz it doesn't seem like they're interested in solving anything after you sign the paper. Hope this helps any prospective buyers....

I recently went in for service and had Katelyn as my advisor. She went above and beyond my expectations for my service. She is truly a great asset to this company. I will continue coming to this dealership because of her! So knowledgeable, trustworthy and genuine. Great girl !

Excellent! From the Price to the customer service to courtesy and respect.
First of all, Lisa the internet sales is a wonderful and patient person, from the quote to the meeting. DCH ACADEMY didn't have any problems giving me a quote right away compared to other dealers, their first quote had already out shined other dealers and negotiation was actually very smooth. Moving on to paper work i was introduced to Enrique, who was very courteous. Patrick took over the paper work, as it was already after 9 PM, he was very patient and thorough. (sorry can't remember last names). Now it was just past 10 PM but the finance guy patiently went over everything with me unlike my previous car finances (sign here, there, there and here we gotta go!).
Regardless of the time, Patrick was in no rush while he went over all the features in the 2018 model. A lot of reviews i read about dealers is that they don't care about you after they take your money, guess what, i left my garage control at the dealer so i called them the next day to make sure it was there, i got the front desk and they transferred me to Patrick who went looking for it and held it for me. Now, i don't know how long its supposed to take for plates to be ready but mine were ready in six (6) days counting Saturday and Sunday, (why i mentioned? All other previous dealers took almost a month.)
Why would you go elsewhere? DCH ACADEMY will beat any dealer!

In years past, I have purchased 3 vehicles from DCH and have had friends buy 3 vehicles from them as well. As long as we dealt with Paul Rittberg, we had excellent experiences, however, he was moved to the leasing end of the dealership from online/internet sales and the last car I bought from them I feel I got totally ripped off. I ended up buying a 2015 Honda Civic when I could have had a 2016 for the same price. They lied and told me that because it had extras like a navigation system that the 2015 didn't have that it would cost a lot more. Turns out they just wanted to get the old inventory out of their lot. Salesman put the front license plate on crooked. The whole experience was unnerving. In the past this had not been the case.
Fast forward to our first oil change. We moved quite a distance away, but decided to take the car back to where we bought it for the oil change on our way to doing other errands. We made an appt. for an oil change. We arrived 15 minutes early for our appt. It was busy that day as usual (from our experience bringing our other cars into the dealership in years past), but we waited in the lounge area, however, 2 hours later, they hadn't even taken our vehicle in for the 20 minute oil change that it should have been. When I went into the garage, they were extremely apologetic and said they would do it right then and it would take only 20 minutes. Needless to say, I was not happy.
I recently purchased a new 2018 Honda HRV and no I did not return to DCH Academy Honda and don't plan on doing so in the future. The sales and service departments have gone downhill. One final note ... I had gotten an airbag notice and tried calling them to find out if the vehicle in which I already had this repaired was in fact the one it referred to, but now when you call their service department you get a voice prompt for individual service writers. If you don't know who they are, that doesn't help and when you do punch an extension or name in, you wind up getting their voicemail. You leave a message and never get a return call.
There are so many other Honda dealerships out there. Go out and check them out!

My experience couldn't have been better! Kate in the service department was super helpful.