I visited DCH Academy Honda on Friday, 18th July, ...

I visited DCH Academy Honda on Friday, 18th July, 2014 after reading good reviews about them and got an internet price offer from one of the internet sales person Jennifer Calderon for 2014 Honda CRV AWD EXL. My experience with her over the phone was really good thus I decided to visit the dealer.

I mainly dealt with sales person Michael Roberts, who was good in pricing negotiation and overall experience was good with him till we reach to the point where he suppose to let me know financing interest rate. And actual problems starts there and thus this rating.

Having mentioned during negotiation of my T1 credit rating, I asked for 1.9 rate of interest for 60 months which Academy Honda promised they will try. Post my credit check I fall in T1 credit rating category though Michael or Academy's finance team unable to commit anything on that day. Asked me to put USD 500 as refundable deposit and said they will come back to me on Saturday about financing approval and rate of interest which they never did. On Monday. 21st July, 2014 I received a call from Michael Roberts saying my auto load has been approved and I can visit the dealer and take the vehicle. When I asked what's the rate of interest he starts giving me excuses like he is not aware and finance manager is not in till 6:00 pm so I cannot tell you unless you come down to the dealership. When I refused and insisted I got another call from one of Finance Director, she was not worth of talking at all. She was giving me excuses like its Stores policy to not give details over the phone and all.

So finally I end up visiting dealership second time on Monday, 21st July, 2014 and surprise to know the rate of interest these people were asking. After talking to couple of financing manager I come to an conclusion to cancel the deal and asked for the USD 500 which I gave as refundable deposit which till date I haven't received after daily follow up with Michael Roberts and Nitin Bassi (Admin or Sales Manager)