This has been absolutely the best dealer experienc...

This has been absolutely the best dealer experience we have had in all the years, because of Mr. Erich Tam's professionalism, patience, and customer-first mindset. We wanted a trade-in, and Mr. Tam said that our old car would be an acceptable make and model. After we signed all the paperwork and were getting the old car ready for trade-in, we got a phone call from the company that our car turned out to be unacceptable. We got very upset and had to rush to stop paying off the old car, and stop the order of accessories for the new car, etc. Mr. Tam remained very calm and effective the whole time, trying his best to help us cancel the deal, and even got the cancellation fee waived. We know that he's gotten some hard time from the management, yet he has been pleasant and professional during the whole process and had not one word of complaint against anyone. We were extremely satisfied and grateful! We will definitely use Mr. Tam's service again in the future and make the highest recommendation about him to anyone who desires to be treated with respect, efficiency and professionalism!