Appreciate Brian's (Service Manager) willingness to address a tough issue over the phone with me today. We found middle ground and I appreciate his tact, tone and humility. It was impressive to hear him state how he wanted to learn from a a tough service issue and integrate the break-down in service into training opportunities for others so that something similar doesn't happen again. Respect earned.
Can't give a 5 because the service advisor messed up my first appointment so I had to reschedule. However since then he has been very good on follow up and helped with a repair that wasn't found when my car was repaired at a different collision repair shop following an accident by working directly with my adjuster.
I wasn't even greeted by anyone
2 service agents just passed by and started looking at their phones
It was very unwelcoming.
1 of the person in red shirt came to my car and asked about the issue and he said someone will be there to help you but nobody came so I stepped out of my car and went to the lobby where service agents sits
I was entertained after like 10-15 mins
And the same person in red car without even my knowledge just got into my car without putting plastic on my seat and just drove it to a side even though neither my car wasn t in the middle not there was any car behind me.
Good customer service and time completing tasks. Check online coupons for discounts.
Was in the unfortunate position to need a new vehicle after mine was totaled in a hit and run accident. Between Angel at David McDavid Honda and USAA the entire experience was about as quick and stress-free as one could want.
JP was awesome getting a great deal for me. If you need a new car, ask for JP and he ll work with you to get the deal you want!
It was nice and quick to get the software recall taken care of
The service was better than I could have imagined. My appt was available for the next day after I called and the service manager was courteouse and prompt. I would recommend them and will take my car back next time.
Presuming I'm like a majority of people, I don't look forward to going to a car dealer, that said, I have purchased or leased 5 vehicles from David McDavid and have found the experience rather painless each and every time. The atmosphere is inviting and the sales process is pretty low pressure. Their service department and complimentary shuttle service are also very good.
Our buying experience was seamless. We walked in, were greeted immediately worked the deal and we were driving away in about an hour and a half. The easiest best buying experience ever!
We purchased a CPO car six weeks ago. The electric driver's seat wasn't working - we were told to take the car and a new seat would be ordered. We have been getting run around for six weeks and still no replacement! We have called, visited, emailed -- ridiculous! Time to go to the BBB and get our attorney involved. Beware of the pre-owned sales department. They DO NOT follow up on their promises.
Mr. Rodrigues was courteous, professional and efficient. Everyone was running around, extremely busy but Mr. Rodrigues acted as if nothing else was going on except for seeing to my needs. He made a potentially annoying experience as pleasant as possible!
The associates at Honda of Frisco were extremely helpful! They made the entire experience very easy! Will be back!
Mike Myers in the service center was very communicative, respectful, and showed he actually cares about his job and helping customers. I m Very happy with my service at McDavid and I look forward to bringing my car back there.
The people in the parts shop are extremely rude. They'll tell you one thing online and another thing in person.
Staff was very helpful and fast in completing oil change. They also found a nail in my tire and fixed as well. Highly recommend for routine maintenance.
I recently bought my Odyssey from McDavid and I am very delighted with my purchase. All the processing were very smooth and hassle free. I was so much impressed with Majed Shalaby's service and all the help, I was desperately looking for. He is great guy and will do his best guiding you through this journey. He wasn't just scoped to help me till the date of signing. He helped me many times even after the purchase. Please reach out to him if you are in need of a new or used vehicle. Thanks for all of your help Majed. Wish you all the luck.
Kelvin Jones is an amazing customer service rep. On Thursday there is no shuttle service and he was able to arrange for a ride to work after I left my vehicle there. He had someone fix my trunk that would not open . They fixed it quickly . Kelvin told me about the oil change special and that saved me alot of money .
Highly recommend David Mcdavid in Frisco and ask for Kalvin . He will take great care of you! I work for Allstate but You Are In Good Hands With Kalvin Jones !
I had a great experience and I appreciated the way Joel Casper worked to get me out ASAP. I had an appointment and was running late but needed an oil change desperately. He and the team worked their magic and got me out there. He listed some repairs that I needed to address and put them in order of importance. I appreciated his professionalism.
Had a good experience (caveats below though) with the dealership. Had to come back a 2nd time to finalize pricing but the 2nd time was short and sweet (the way I expect it to be). I like to have my deals done before even stepping into a dealership but I was buying with family (we were buying 2 cars) so there was a bit more to work through on the deal that needed the in person in addition to the virtual negotiation.
Deal was finally done with Rob Tharp, the GM, and the deal closed quickly. That was a good interaction On another note, I had a good experience but my family member had to come back a 2nd time to get the car because the dealership wrote the wrong VIN on the paperwork so he and his wife had to come back a 2nd time to resign all the paperwork (and they have kids to bring along, etc.). What would have made me given 5 stars, is since it was the dealership's fault on the hassle, my family member had to really negotiate in a detail. From a customer service perspective if they proactively offered services for the hassle that would have showed this dealership does go above and beyond.
Also, when coming back in to get some accessories I was getting, it was as if they didn't know me (deal was already done and paid for and so they didn't give me attention after that). Had to contact a few people to get what I needed (took over 25 minutes) and even then I was told they had it, it was lying on the floor next to a desk not occupied by anyone. I got it and it would have been nice if someone offered to help me carry it to the vehicle.
Needs some help on the customer service side. So if you desire a certain experience, be sure to get everything you need before the deal is done and be specific on who you should work with to get any additional accessories post deal.
Great, friendly service. Gave me working numbers that allowed me to make informed decisions on my repairs. Customer service on the phone was great as well. All around a wonderful experience.
Brian walker did such an incredible job taking care me and my family. Completely blown away by the customer service we received. Very knowledgeable and personable. Next time we need another car I m going to that guy. By far the best I ve ever dealt with. Thank
Michael and Bailey were absolutely fantastic and made the process as easy as possible for me. Also, MJ was very respectful of my time and really tried to get everything completed quickly and efficiently since I had somewhere else I needed to be last night. Overall, amazing team!
UPDATE!!! FROM MY PREVIOUS COMMENT BELOW.
I WENT BACK TO MCDAVID FRISCO AND GOT ME A 2018 HONDA ACCORD SPORTS.
DON'T BE PLAYED AROUND WITH DEALERSHIPS, GO TO MCDAVID, THEY WILL HELP YOU AND WORK WITH YOU.
THANK YOU DAVID MCDAVID.
Many thanks to.. Mike, Willy, Andrea, Josh ...
Guys are real and trained well to assist their customers.
-----------------------------
I never got an opportunity to buy a car at this dealership BUT the sales team are Professionals. My next HONDA will be through McDavid Frisco.
Professionals Salesperson waiting for you and they will work with you.
Erick W.
Brandon was great! Easy to talk with, knowledgeable and got the deal done! Ask for him!
Excited about my new car!!!
Easy access to the dealership from the west & south side of the Tollway's. David McDavid has both NEW & USED vehicles for sale. One huge lot separated by front/side and back/side Front lot for Used and the back lot for the New vehicles.
The salesmen are quick on their feet. My feet barely hit the ground getting out of my Jeep when Eddie Hawk, a Pre-Owned Sales Consultant, scared me. LOL.
Eddie quickly greeted me, introduced his self, gave me his business card, went inside and Eddie gave me the requirements I needed to purchase the vehicle & showed me the website to browse faster + walking the car lot that evening, the weather, was COLD...
Experience was average not that good or bad just very average. Would not recommend getting leather from a third party. The price you pay isn t worth for the job they do. Initially it looked fantastic with good leather, but some of the interior pieces weren t connected and the cutouts were sloppy.
Hands down .. the best dealership in all of Dallas!!!! ... Excellent service department!!!
I was referred to David McDavid Honda of Frisco by a good friend. She gave me the referral months ago. So I decided to take her advice and go in on yesterday. It was by far the best car buying experience I've ever had. Unfortunately, the original car I wanted was sold, so I had told my salesperson I would come back. He convinced me to stay and check out a car they had just got in and it was the perfect match for me. The customer service I received was outstanding from the time I drove onto the dealership lot until the time I drove off.
When I bought my car in for a oil change. As I pulled in a nice gentleman greeted me and grabbed my advisor. Now when I say the whole reason I left this review was for my advisor I am not joke. Dylan Flatt is hands down the best advisor. He had me in and out of the dealership in I kid you not 45 minutes. I was shocked and I was impressed at the speed and efficiency he got the car back. So whoever is your regular guy drop him, Dylan Flatt is the truth and I will be coming back to see him for many years to come.
Carl was fantastic!!! My entire experience at the dealership was a fantastic one. I would definitely recommend McDavid Honda to all of my friends and family.
I came in because I needed an inspection. I recently moved to Texas from out of state and in order to re-register my vehicle in this state, I first needed to get it inspected.
Long story short, my customer paper got lost in the shuffle, despite the inspection getting completed. I was unsure of what I was supposed to do or how long I was supposed to wait (it had been just shy of two hours at that point). Thank goodness, someone came to check on me and then ran off to see what he could find out about the work that was to be done on my car.
About 10 minutes later, a man came out to let me know that my car was being finished up and would be ready "in about 10 minutes". Probably 5 minutes later, that same gentleman along with another, the Service Director, Buddy, told me my car was ready. He apologized profusely about my wait and the lack of communication with me from the staff. He then handed me the inspection report, told me the outcome of the inspection, and let me know that the cost of the service had been waived. He apologized again for the inconvenience and said that taking care of the cost was the least he could do for such an "embarrassing" mishap.
Buddy and the other man walked me to my car after that and wished me a good rest of my day.
Despite a frustrating start to my visit, I will be back to David McDavid Honda. I also highly recommend it to others. The customer service I received was outstanding! Thank you so much, Buddy, and all of the other staff I had the pleasure of speaking with during my visit!
I ve been going to David MvDavid for many years now. They have always been good to deal with. My last experience surpassed all others- Sergio s service was outstanding and he has really raised the bar.
Buddy Mays Is Your Guy When You Head To David McDavid Honda of Frisco. Very Helpful And Friendly When It came to servicing my 2007 Accord. Will definitely return for future visits
Best car buying experience I ve ever had! Fast, efficient, helpful and outstanding customer service when leasing a new honda pilot/taking over current lease. Bob Kitner helped me from my starting process in CT and followed through when I moved to TX! Will absolutely continue to shop at David McDavid Honda Frisco.
I really felt respected and listened to every time I've been to David McDavid Frisco. I bought my Honda CR-V here and I enjoyed both the product and the process of buying it.
I brought my car at this location. My salesperson Angel is a liar. He will promise you a lot of stuff for you to buy the car, but he never keeps his word. Once I brought the car, they send a survey to fill out, Angel called me and begged me to give all 10s, and promised me one free oil change and service. Once I completed the survey, he never sent that oil change coupon, I kept messaging and calling, but I never received it, and he keeps lieing and saying he sent it. Within few days of buying the car, the break had a clicking noise, which I had to go fix it.
The service engineer Mr.Tyler was very helpful and fixed all the issues.
Terrance Mayberry was our Sales Consultant and he was amazing...made the process painless and we were in and out with our new car in a flash! Thank you Terrance!
David McDavid Honda was fantastic to work with! I purchased my Ford Escape along with a CarCare service plan at a David McDavid dealership in Ft. Worth. I live in Frisco and didn't want to drive to Ft. Worth to have my car serviced and I was told that I could use my plan to get my Escape serviced at Ford in Frisco. The Ford dealership in Frisco would not honor my service plan that I had paid for. I called David McDavid Honda and they said they would be happy to honor the service plan I had purchased and they would service my car. They were friendly and courteous when I went to drop my car off and took great care of me. It was raining when I picked my vehicle up and the gentleman who helped me even went and got my car pulling it up to the lobby door so I wouldn't get wet picking up my car. Great job!!
Giving James Brown 10/10 for providing excellent service during my car buying process using Costco Auto Program.
Ali was very professional and knowledgeable and answered all of your questions. I would recommend him to my friends and family.
New customer to this location, so far so good, quick with no problems
My service advisor, Stephen Bowen, ensured my car was well taken care of and I was satisfied.
I bought a 2014 Honda Accord Coupe from this dealership a few years ago and absolutely loved it! After experiencing hail damage, I decided to upgrade my car and decided I loved my Honda so much that I didn't want to stray away from the same kind of car. Davood at Honda in Frisco was of great help to me during the whole process and truly made this experience extremely simple. He was informative, very professional, and patient. Thank you Honda and Davood for the awesome experience and the new car!!!
We searched 8 different dealerships and had a miserable experience at 3 of them trying to buy a car/truck. When we went to David McDavid Honda in Frisco, we scheduled an appointment with John Pomroy for Saturday afternoon. He put us in the car we wanted in less than 10 minutes. With the help of Joshua Gabbai we had made our purchase and was out the door in under 1.5 hours. Most of that time was actually spent pleasantly visiting with the sales staff.
The other 3 dealerships cost us a combined 14 hours and still couldn't get off a lot with a car/truck. I would highly recommend David McDavid Honda of Frisco. We got a great deal on a 2016 Honda Accord and could not be happier.
By the way, I would also highly recommend the service department as well. We have had two other Accords serviced at this dealership and was always pleased. My best friend has also had his Honda Civic serviced exceptionally well at this dealership for many years.
Very professional and knowledgeable .shan Atta helped me out and I appreciate him .
I had a great experience with Mcdavid Frisco. There is sales consultant named Davood Bayat who did a great job explaining things. Can't thank him enough.
Davood, Rob and Sharouz - all three stayed back late to finish the deal in the best way. Thanks again .
Excellent service yet again. If going ask for Tim Tran to be your service advisor.
I called the service dept because my car wouldn t start and my kids were excited to go have fun on their day off today. I couldn t reach any neighbors to help jump my car. Ray Hernandez and his son were at my house within 15 min and jumped my car for me. I drove to the dealership and Matt Kail replaced my battery in minutes. My kids didn t even have to get out of the car for it. We were able to still enjoy the school holiday fun. Ray and Matt were genuine and beyond helpful. We may have paid a little more for a battery at the dealership than Walmart, but it was 100% worth it. Amazing customer service.
Super easy folks to deal with. Did exactly what they said they would do. Highly recommend asking for Sam Saidian. He is extremely nice, helpful, and a great person. Can t stress how easy he is to do business with. Thanks Sam!
I had in appointments and I was there over 2 hours during the week day in the morning. They wash my black car and didn't dry it so therefore I had spots all over my car after it dried ( The Irving location dries your car after they wash it). In when I got to my car they still had plastic on the seats paper on the floor and the plastic cover on the steering wheel. I will probably go to the Irving location there service is a lot better.
Not like before,i think mgmt changed,i plan to buy ridgeline i left the dealer ship went to Nissan and bought Titan.
Dylan was my service advisor-very personable and helpful. Quick in and out oil change on a Saturday-great service. I switched to this place due to horrible customer service at David McDavid Acura in Plano.
I have been taking my Honda Civic to this location and working with Mike Hood. He has been very helpful to ensure my car is taken care of and I trust his suggestions. He recommends great ways to keep my car running smoothly and I know the work done on my car will keep it acting new far longer than it should otherwise! Mike also is great in treating his customers with care and knows your time is valuable.
Excellent service and with a great customer service experience David McDavid Honda is doing great things to keep their Honda customers with a big smile
Mcdavid is always great. Saw Dylan Flatt for my vehicles oil change and was done on time and even had a report to show me of my vehicle. Will recommend visiting this store and Dylan again!
Service was great and very fast. I took my '05 CR-V in for a safety recall and an oil change. They found a few other things that would need to be fixed and said I didn't have to do the right away. I decided to go ahead and have them done as I drive ~50miles to and from work a day. They even let me keep the loaner car until all the repairs were done.
Over all Kelvin and all the others were super awesome and I'll definitely be going back.
Great experience!! Davood Bayat was amazing . I recommended this dealership to all my friends.
Horrible experience. The guy who helped us was new of course. We went in looking for a newer car and ended up being offered a 2013 that was less than 15k. We went with it since we liked the car and price with low mileage then at the VERY end of the transaction after we signed and gave them the downpayment cash they also promised to get the car uptodate to drive off with(detailed and gasedup), they realize our insurance isn't full coverage then say we aren't officially approved yet becauze the banks were closed after waiting 5 HOURS!We got our money back.
I went in to test drive an Accord Hybrid Touring on Wednesday, August 22. They didn t have the Touring trim in stock (it showed on the website, but when I got there, they said it had been pre-sold) so I drove an EX-L, which is a trim level below. I didn t have the car with me that we would be trading and told the sales associate and the General Sales Manager (GSM) that I would bring it back in for them to take a look at when I had a chance, likely Friday the 24th.
On Thursday the 23rd, I told my sales rep that I would be able to run it by the morning of the 24th for an appraisal and then he and the GSM could put together their numbers and let me know. He said that would be fine, and since he wouldn t be in until noon on the 24th, he told me who to ask for and they would take care of getting the car appraised.
I brought the car we were going to trade in on the 24th on my way to an appointment in the area. When I got in, I did what the sales rep said and a guy came out and introduced himself. I told him I only had 20 minutes because I had to be at my appointment. He said that was not a problem and the actual appraisal would only take 5-10 minutes and they d get me on my way.
He then said that the GSM would not go over final deal numbers via email or the phone and would only do it in person. I ve bought enough cars to know why they would want to do that so they can try to pressure the sale in person, but I ve also dealt with enough dealers to know that many will work with you over the phone or email on much of the deal.
I said that was fine. If that is their policy, that is their policy (though the GSM was emailing numbers related to the sales price, add ons, etc. Wednesday, so it doesn t seem to be a very strict policy). When they finished appraising the trade the guy brought back my key and another manager came out and asked when I could come back. I told him I didn t know as I was busy the rest of Friday, I have a wife that also works, and two young children. But I d try to come back soon.
The original guy thanked me for stopping by. I asked him what they came back with on the trade and he said that they weren t done shopping it but he would let me know the trade value later that day. I texted the sales rep to let him know that I took it by but they didn t have a final offer when I left. He said he d get the info on the trade and let me know.
A couple of hours later, he said that they said I would need to come back in to go over final numbers. I said that was fine, but what did they offer on the trade. Five hours went by and I hadn t heard from anyone so I followed up with the sales rep at 8:00 PM. Saturday morning, he said that I had to be in the dealership before they would even tell him anything.
At that point, I told the sales rep that I basically wasted a half hour of my time to bring the car in to be appraised, I was going to do business with a dealer that didn t make things so difficult and thanked him for his time.
He told me he understood but it was out of his hands. I told him I believed him, but when I was in on Friday, the guy that greeted me said he would let me know the trade offer, even though they wouldn t discuss final numbers until I was in the dealership. I told him that was obviously a lie.
While I understand their desire to get people into the dealership, I will not do business with someone that makes it so difficult and wastes my time. The lack of communication and misleading information doesn t help either. There are too many dealers in the D/FW area to waste time with one that handles things in this manner.
I know that they will sell plenty of cars, including the one I was interested in, as the Hybrid Touring trim appears to be in low supply and high demand. However, I will never be back to David McDavid Honda of Frisco for any reason, I will tell my friends and family to shop elsewhere, and I would urge others to avoid them for sales as well.
Charles Hart is very nice and explains in detail what's being done to my car, what can actually wait a little bit longer before needing to get fixed, and what's priority. He seems to care about customer's needs.
Not an ideal place to buy new car, some of the sales reps are rude and keep customers waiting for hours even if we go at appointment time. They say one thing online but when we visit show room they tell completely different story about same car. Its not worth going and wasting our time for new car here.
The guys at the service center do not try to up sell services. Devon was great to work with.
I recently purchased my 2015 Accord at David McDavid Honda. The purchase experience was very pleasurable and everyone i came in contact with treated me as if I had been doing business there for years. The Pre-owned staff went above and beyond to make sure evry detail was covered. The main reason I shopped ant McDavid for my new car was the previous experience with their service department. I would highly recommend anyone to visit their store and experience true customer service. Great job guys !
I have been loyal to David Mcdavid Honda Frisco since I bought my 2013 Honda Accord in 2013. So about 6 years... I have gone to them for all my car needs... Well the issue started last week when I went in for my regular oil change and tire rotation, now the tire rotation is free if you buy tires from them (which I have. All 4 tires were purchased from here 2 years ago with a 5 year warranty)
So, they charged me for my tire rotation.. denying the fact that it's free.. after I left my car was SHAKING so I took it back they said I needed balancing which again is Free if the tires are from them, but this too they tried to charge me for. After much inconvenience and going back and forth the manager agreed that tire rotation and balancing is free since I purchased tires from them. So they refunded my money. Moving forward to a couple of hours later, my car is STILL shaking.. so I called and they asked me to come back so they can check my tires.. turns out 2 of my tires have gone bad BUT they can not do anything about it and I will have to go to the tire manufacturing company (Bridgestone) even though the tires were purchased from David Mcdavid and THEY warrantied them.
I was VERY UNHAPPY. I went to Bridgestone and they denied service as well and told me that since the tires were bought from the dealership I'd have to go back! I missed an entire day of work because of this BS! After the whole back and forth I decided to but Honda and Bridgestone on 3way call.. and the solution was for me to file a claim with Bridgestone.. I was suppose to hear back from honda with a case number and other details but the manager hasn't returned my calls yet. 6 years of amazing service and then THIS! One thing is for sure, they lost a loyal customer. I just need to get my tires situation figured out then I am DONE with them. NEVER again will I be going to that place! There better places out there who actually value their customers.
Update:
As of July 20th-
After several more visits and many phone calls, I got my tire replaced! Really wish this was an easy process but I am glad it was taken care of. Thank you to the managers!
Pay attention when you are in the finance department , the guy added the additional insurance even after me saying no to it and when I went back to ask for refund he told me rate 10 out 10 and then he would give it back. Unfortunately I had already submitted my bad reviews after the experience and did not get the complete money refunded.
Also the sales guy gave lot false information during the test drive and also when trying to sell the car. Ex: he said it was 2018 model when the car was still 2017 and things like this color has never been introduced by Honda this is the first car to have this Sand Storm color with the same color interior. Quoted too high and made of lot of false promises.
sun visor in the car broke on the 1st day and when I went to get it fixed the next day I was told I have wait till the parts are available and take my car to service area even though he knew that could be fixed immediately. Guy was very rude to tell me you can give your car back and go if you are frustrated
Every time I visit Honda of Frisco I m greeted quickly by professionals who care for their customers. Today my service technician was up-front upon my visit of a 2hr wait for routine maintenance because of the holiday tomorrow (New Years Day). Nonetheless, the service team kept me updated with the progress and repeatedly apologized, however their lounge was very comfortable. They have complimentary water and a cappuccino machine, which makes working on your laptop easier! They gave me a complimentary tire rotation because of the long wait which was helpful, and installed my keyless entry battery for me. I love it here, and I drive over 30 miles from Fort Worth for their level of service. I recommend anyone to take their vehicle here for service! Really, I appreciate being taken care of like a human. Thank you, and Mr. Baker your team did a phenomenal job!
Eric was fantastic, was in constant contact, answered all my questions and very cordial and customer oriented. I have been going to this dealer for service on and off for a few years but will absolutely return just because of Eric
Every time I come for any service, Service advisor Tyler Anderson takes care. I wish I could exceed the 5 stars and give him 10. Courtesey, knowledge and customer centric attitude is simply par excellence.
Each time I've visited the dealership Ive left with a sour experience. Love my car, but not the place of purchase. From the time of purchase I was lied to about the approved down-payment which the dealer then blamed on the bank until he admittedly lied, then dropped the down payment all together. My second and last visit was for oil change service which they wanted to charge for 2 filters on a car I purchased 3 months ago and already had to have all 4 tires replaced! Not to mention my simple request to properly inflate the tires was not followed as the PSI was returned at 26, 28, 37, 38. Clearly not checked and to top it off the rep that I texted my complaint to on my way home didn't even reply. Never again!
My fiance and I were in the market for a new safe family vehicle. We were new buyers and this was our biggest purchase together and we were nervous about what to expect. Jeff Stone was more than helpful. He was informative, relatable and fair. The entire process was smooth and simple, and I left feeling like a valued customer and was treated with the utmost respect. Thank you Jeff for your help and for making this one of the best experiences I've ever had when making a purchase. I will be back in a few years for a trade-in!!!
I'm 100% satisfied with your service and recommend others too!!!!
my 2019 honda hrv sport service was a breeze! Eric Delgado
was courteous, professional in extending excellent customer
service . kudos to Eric
Very friendly, professional and have extensive knowledge about each vehicle at showroom. I'm impressed with Mr. Haji's courteous and professional approach. He patiently spent three hrs with me, explained each vehicle, finally I bought a van that each member of my family love. Thanks alot Mr. Haji.
I had a scheduled maintainence appointment last Saturday with Mr. Lance Croft. He is very professional and polite. The waiting time to get my car serviced was less than other Honda dealerships. I am very satisfied.
Mark Ladd was excellent, I highly recommend him. He was patient and addressed my issues when buying a car. I had no problems with Mark, however I do have the worst luck. The brand new car that is only a week old has several scratches from shipment that David McDavid Frisco was unable to fix. Again, not Mark's fault, he did everything he could and for that I am grateful. The scratches arent big or highly noticable but in the right light I notice them and that is what matters to me. The car I got is very specific in that it's a manual and I waited a month for it (again, thanks to Mark in his ability to get me the exact car I wanted). Some may say I am being too picky but if I am buying something with the label "new" and paying big money I expect it to be like new, free from scratches. Just that simple. I give my sales person Mark a 5. Couldnt say enough good things about his service, attitude, etc., despite the paint condition in which the car was recieved.
This was the absolute worse car experience I have ever had. So first I inquired about a car April 14th, I had a car salesmen by the name of Moe. From the jump instead of asking what I m looking for or what I may be interested in, he was already trying to push me to fill out a credit app. I finally found something after a few hours of looking and told him what I was interested in, no response. So after a few days he finally contacted me back and it just went completely downhill from there, any questions I had, I could not get a straightforward answer. So finally after a whole month I was able to get financed for a car. I currently live Austin, which is about a 3.5 hour drive. I contacted Moe which he claim he had no clue about the car being financed, although I had talked to the finance manager and she said the car could be picked up anytime, so once I get up there to pick up the car after spending 3.5 hours on the road, I spent another 3 hours waiting to get the car because he said that he wasn t aware that the finance manager told me I could pick up the car. Not only did I wait 3 hours but, he gave me a temporary tag that would expire in 5 days from picking up the car and the car was not detailed out. He said to he needed to touch bases with the finance manager Monday since he wasn t sure that I could pick up the car that day. So I would have to come back to get the car detailed out and the correct temporary tag.
It has been 6 days since that has happened and no one has contacted me to pick up the correct temporary tag or getting the car detailed out, which all could have been done Friday. I feel as though communication is very important, especially with something as serious as this. This is absolutely terrible and although I did see some salesman in action while sitting there for 3 hours and they seem to be good, I would NEVER recommend for anyone to come this dealership.
David McDavid Honda of Frisco is one of the best if not best car dealerships in all of North Texas. Whether you need to buy a car or get some maintenance done for the car, the people at David McDavid Honda of Frisco will take care of you. Everyone is friendly and always willing to help you in any way they can. They have an amazing culture and I want to thank everyone at this wonderful dealership for taking care of me and my car and especially Sam Saidian.
I highly suggest everyone who's looking to purchase a vehicle should come to Mcdavid Honda in Frisco. Carl Scott, my salesman is very helpful in every way. Although I did not get a vehicle just yet due to my credit situation... I am extremely satisfied and pleased because of his services to me . Carl is very kind ... Very friendly and he will help you from the minute you step into the dealer all the way till the moment I step out of that place. And if I could rate a thousand stars for Carl I would. Thank you so much Carl for your excellent , EXCELLENT service.
Great job they did the service requested and was done when promised
I have bought a new Accord coupe after test driving many different cars, at different dealerships.
Beyond the Accord's appeal, the reason I chose DavidMcDavid Honda is the sales consultant Chris Torres.
He is the only sales consultant across all dealerships that actually sat down, listened to what I was looking for and narrowed down the list to an exact match
First, the only reason I am giving this location one star is because I can't give it zero stars.
Second, IF you choose to buy here, talk with Becky from pre-owned sales.
If you buy Pre-Owned here, you are a second-class citizen. This is proven by the way they treat you and the way that they treat their whole pre-owned business. The building for their Pre-Owned business is disgusting, cheaply built, and cheaply furnished.
The finance officer (Jon/John P) we were working with was extremely rude, implied (multiple times) that we were not good parents (and that I was not a good provider) because we did not buy the warranty.
We scheduled a windshield repair appointment with their service department, and when my wife showed up for the appointment, we were told we didn't have one (extremely frustrating). I had to call the service department manager in order to get this whole thing fixed. After the car was fixed, they forgot to notify us that the car was finished and ready to be picked up. I had to call them to find out what the status of the car was.
Then, the moment my wife left the lot, the check engine light came on. When we took it back to see what the issue was, they informed us that we need a new Catalytic Converter (about $1500 repair). What!? We have owned this car for less than two weeks!
Horrible customer service, horrid communication, worst car buying experience ever.
Do not buy here.
I went to have my first service. The staff was great!
Courteous, professional service; attention to detail; no high pressure sales pitches for expensive services; clean and well-lit lobby.
