I recently purchased a pre-owned Honda Pilot. The sales rep, Becky Cunneen, was extremely gracious to listen to my list of requirements and to help me find the perfect car for my needs and budget. The customer service she provided helped make the car buying process as stress-free as possible.
Love this dealership! Lots of inventory and great people!
My service writer Tony R. took great care of us by offering a timely solution considering how busy they were when I arrived with no appointment. He and the mechanic also made me aware of future maintenance items with no pressure. I really appreciate the service team s way of doing business with me.
We had a great experience, our salesman was great!!!
Every time I need regular upkeep on my 2018 Honda Accord, all I have to do is call Dylan Flatt. He takes care of everything from start to finish.
Everything was great service wise, except they didn't clean the car from the inside which McDavid Irving guys always do. Not so happy!
I recently purchased my THIRD car from Keith Burr at David McDavid Honda Frisco! Keith makes the process easy and most important NO HASSLE! I can ask to look at as many cars as I want and the same car five times, the whole time Keith has nothing but a smile on his face and patience. Jay Marcus my financial specialist was amazing too!! Again no hassle, no games and made it one of the simplest purchases ever. Everytime I leave with a smile and 100% satisfied!! I couldn't ask for a better experience. I have and will continue to refer all family and friends to Keith and now Jay. What an amazing team! Thanks for everything guys, can't wait for my next purchase with y'all:)
My first time at this dealership. Usually go to Lute Riley Honda. This place runs circles around Lute Riley. Everything about it is better. Especially the people.....they care about you, not just selling something. I'm hooked, this is now the only dealership I will be doing business.
Eric Delgado was very helpful and also gives such great customer service! Only Honda dealership I go to when I m having any problems because Eric is so great.
Friendly, courteous, helpful staff. Doug was my Service Rep he was great- kept me informed about my car during the whole process. No worries ever. S. Dann
We had William Tift as our salesman and he went above and beyond to work with us and get us the deal we could afford for a BEAUTIFUL Ford Escape. We could not have done it without his efforts and kindness of heart. Thank you SO much. 10/10 recommend!! Definitely ask for him if you're looking to buy
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2008 HONDA CIVIC HYBRID ELECTRICAL BATTERY ISSUE
Great Dealership, great place to buy cars or to leave your car for service with a piece of mind. All most all the sales persons posses excellent salesman ship if you are buying or at service. Though I did not buy this car from this dealership I would proudly say they are the best. My Car was serviced at many dealerships across US but would like to say this place is awesome dealership for service. The service divisors are very friendly and courteous. Many thanks to sales person Mr. Tim Tran and his Staff who fixed my car Electrical battery Issues. Tim Tran was upfront in saying that it is covered under warranty at 82,000 miles on my car which was such a relief to me. Tim Tran and Management Staff were very friendly with us and provided excellent customer satisfaction. I had great experience on Jan 26 2015. Many thanks to all the service advisers who have serviced my vehicle in the past as well. I will suggest this dealership to everyone who are looking for service or looking for nice deals to buy car.
Scheduled inspection for July 10. They confirmed TWICE. Arrived to be told inspection machin broke 2 days ago. Unacceptable that I wasn't notified!!!! Tried to call service manager Colin Baker who they SAID was walking the floor. They could have paged him!! So decided to write review. Normally I am more than pleased with service but today was a real let down. No excuses please.
It was amazing Benny did a great job in finding me exactly what I wanted. He made the process so smooth and effortless. I have been recommending everyone to come see him to get a new car!
I got great quality service experience for a great price. Thank you Jonathon Nickel for taking care of my Accord.
my car is a 19 cpo with only 33 k i didn't notice until after i bought it that it had a loud sound in front suspension along with wrapped roters. i brought it to service and collin the service manager couldn't find the problem that was after they had my car already over a week for other issues and then a mechanic drove with me heard the sound said it would get fixed 100% then 2 days later they said the mechanics couldn t find the sound and a bunch of bs. mind you i know cars work on them and im a car enthusiast so... cant lie to me!!! im unimpressed and will never go to your dealership again and will get my car serviced elsewhere. I bought a cpo car cash 34k because i thought i could trust you! guess not! i loved my sales man its the service that is horrible!!!
Buying my car McDavid Honda turned out to be an easy and painless experience contrary to the stigma. The service I received here has exceeded my expectations and even that of the luxury car dealer down the road. My salesman James was an absolute pleasure to work with. Seriously, go see James if you re looking to buy a car.
I bought a certified vehicle 4 months ago. My 1st service visit results in $350+ repairs, the most disappointing thing about this was my service tech reported Items in poor condition and recommended services that were past due.
McDavid made it right, performing the past due repairs at no charge and making me a satisfied customer. We can all make mistakes, but it s important that they acknowledged and took care of it immediately. Thanks
I love the option to "purchase online" on their website, it made the buying process so convenient and quick. James Brown did a great job and was very helpful. I may buy a new car more often, now.
I bought my car from McDavid Honda because they were the best dealership and I take my car to McDavid Honda Service because they are the most honest and ethical service center I've encountered. Already planning my next car purchase and it will be a Honda from McDavid Honda because they have earned my loyalty.
I am so very happy with my new Honda that was handled by Michael Baker delivered to my home
What a great buying experience! Our visit began virtually and ended with the financial transaction at the dealership. Shoaib and Garret were prompt and professional and our interaction was terrific. They did exactly what they said they would do throughout the entire buying process. We worked primarily with Shoaib and I've got to tell you - ask for him when you go look for your next vehicle! He is so knowledgeable, worked hard to give us everything we asked for and is just a pleasure to work with. Even after the sale I was able to reach out and Shoaib continues to provide excellent customer service. This is where and who you will want to work with on your next purchase.
I will highly recommend Fahad with Honda of Frisco. This dealership is the best I have ever dealt with. I thought I was not going to get approved due to some credit issues, but some how some way he got things done for me. he is amazing! I highly recommend him to others. :D
Great service! Very knowledgeable, helpful, and courteous.
We had an amazing experience with Keith Burr! He found us a deal much better than the original deal I'd found online. It was a smooth experience and we are thrilled with our new mini-van!
The Honda Frisco team is ALWAYS courteous, professional, and helpful! They make servicing my vehicle easy for me!!
The advisors are very nice, but having an appointment means nothing. My 9:20 appointment had me leaving at 11:05 for an oil change. That's ridiculous.
My service was exceptional, service advisor, Nicole Ferrera made my day. Had to replace a faulty battery, got me in and out promptly. In my future visits, I look forward to having Nicole as my service advisor.
I purchased a Honda Accord from Keith Burr and had such an amazing experience. I will continue to purchase my vehicles from him and David McDavid Honda in Frisco. Over all experience was a 10, from salesman to management and Finance.
Awesome experience! Will definitely buy another car here! Ivan was knowledgeable and thorough, and Brian in finance made everything go smoothly! We love our new Honda Pilot!
Youness was very helpful throughout the entire process. He made sure that everything was to my liking and that I was satisfied with my car and my purchase. They put the customer first and it's even a mantra they have posted in the dealership to read. It was truly an experience I'll never forget as well as one that will keep me coming back and recommending to others.
Glenn was extremely helpful and mindful of of my situation. He did not push me to something that I did not want.
Disappointed experience in the dealership as i came there twice they keep calling and sending emails to comeback and when i try to make a deal the sales person they low ball my car for trade in then when i try to tell them Toyota is giving me more they told me go there and sell my car very rudely. I felt very threatened by that guy he said look in my eyes and pointing fingers on my face.
The guy works in finance team his name was youness jirani
Went for routine service... and ended buying a new car! Thank you Sidney Briscoe, for your help and bringing to my attention the opportunity to upgrade my truck. Made the experience of buying a car easy and enjoyable.
Thanks again.
Bought a brand new 2015 Accord from David McDavid, well 13 and 15 have a design flaw on them. The bottom grill on the front bumper, lets rocks through that are flicked up by other cars on the highway. The rock hits the AC condenser and puts a hole in it, my AC is out. Honda knows of this problem and now I am spending money out of pocket, not covered under warranty. I have always thought of Honda cars as reliable, I was happy that our 1st accord only had transmission, once under warranty the second on me. We got 180k out of that accord. So we bought our 2nd Accord an 08, this being the 1st purchased from McDavid dealership. We have had to replace the power steering rack, power steering pump, alternator, cv axles, and the tires have never worn even from front to back, no matter how well we rotated them. Even with those problems I thought over all, it has been a good car and we still own it today. I wont even go into what happened the 1st time we purchased a new car from David McDavid. This is our 3rd and now It really pisses me off that they know of this problem and push it off on their customers, and it is such and easy fix. When I called in, the manager said well what if a rock came up and hit your ac compressor? I got pissed when I found out he was close and it was the condenser. Tells me he knows of it, and again pushed on me. These are the reasons I moved away from American brands. Why buy Japanese when I can buy American and get the same problems? Maybe not, Buick here I come.
Thought I would edit this post. So I called the manager twice on the number he said to call on and his message said to email him. I have to laugh, why not just leave your email. Well I left messages both times and not a call back. So I fixed it myself, for about 150.00. About 450.00 less than what Honda was wanting. I am done with Honda, had three Accords and all three had problems, especially our 2008. This is a bad design and Honda is aware of it and trying to profit form what they could easily fix. I installed a billet grill insert so nothing can get past the grill to pop Condenser again. Going back to Toyota, or Lexus really will be our next vehicle. Posted some pics. Tried to post pics, but can't find them.
I was in the market for a new Honda and after poor experiences in McKinney and Plano a friend suggested that I visit David McDavid. They were right! I walked in and the energy, positive attitudes and helpful (but not pushy) staff are the first things I noticed. Adam, Jeremy and Zee really took their time (even on the busiest of Saturdays) to help ME find, feel comfortable with and make my car purchase. It was a drastic change from other dealerships that just wanted to play games. At David McDavid I was treated with respect, as a valued customer and I left with a great deal and a car I love. I will return and highly recommend to others.
Victor was absolutely phenomenal! The starter went out on my Accord and needed to be towed from Oak Cliff to Frisco. Victor called me as soon as my car got there to let me know it had gotten their safely and got it looked at as soon as he could. My car was done in the same day and I Victor called me the moment it was ready. What was a very inconvenient and annoying situation was quickly made bearable by Victor and David McDavid.
Sincerely,
Kate Lyons
They are so friendly and provided all required product information and had test drive. All other documentation were also completed on same day. We are happy to be in Honda Family.
Greg Bryan was a great salesman and finance dept. was also low pressure and great to deal with.
Best Service Advisor EVER - Julio Reyes. I bought my Accord new in 2010 from DMDH - Frisco and have always had it serviced at this location. I've never had a bad experience but over the years Julio rose to the top of service advisors and I began making my service appts with him specifically about 3 years ago. He is always available, very knowledgeable, courteous and recognized my insecurity about car maintenance, repairs and cost. He would take time to explain to me what, why and most importantly when I needed something done. Often he would say "you don't need this right now", or "lets do this instead and it will save you money". My car has run like a champ and his advice was right every time. I recently moved and decided to try an auto repair franchise closer to me. Terrible decision and terrible experience. I left my car for repair while out of town on vacation. The diagnostics call came in and I knew immediately it was bogus because I know my car. They wanted to take the car apart and charge me $400 just to do that. Called Julio and he was on it. He dealt directly with the other shop and even got his director Buddy involved. It turned out to be a very minor issue. Julio saved my car, my purse and my vacation. Who does that these days?!! Julio you're my hero and I will honestly never take my car to anyone else!! And thanks to you Buddy for your support. Love this service dept and I hope your company recognizes the treasure you have in Mr. Reyes!!!
Recently was sent an e-mail(by the finance manager) about getting a lower interest rate. Even with everything that is going on today, anything to save money. I recently purchased a car and thought Why not try? Went in and was setup with Melvin and first thing he said is I am just going to get mileage and look it over and we will send you why we can do. I thought this is different. Went along with it and was told I was going to be contacted later. Fast forward to the next day after I had asked when I would hear anything. Melvin told me as soon as I hear anything I will call you immediately. Finally waited till after noon and sent a text asking if he heard anything. I got I had a meeting with the finance manager an hour ago and not going to be able to at this time. What the heck? I guess an hour after and the customer reaching out is great customer service ? Not a great experience. Customers come first. So what if I couldn t, at least call when you said you would AND be the one to communicate to your customers without them asking! It s called CUSTOMER SERVICE!
I loved their willingness to help into getting close to our goal payment! We worked with Bill Wagner in used car sales and he was wonderful to work with - even when we kept changing our minds! Definitely would recommend this dealership and will consider it for future transactions as well. Also, facilities were very clean!
Every aspect of the experience met our expectation. We were treated with respect, everything was explained, and done as scheduled.
Yesterday, Sept 10, 2014 , I purchased a new Honda Accord EX L 2014 model from Honda of Frisco and the Sale person helped me was Enrique Martinez. I experienced a wonderful time there while Martinez gave me orientation about the car and the most helpful assistance through out the whole process of Drive-Out. This was my 4th purchase of Honda Accord during the last several years, and the salesmanship by Martinez was excellent who provided the real test of buying pleasure. I think Honda Frisco has identified a great young talent like Martinez who is expected to add significant value to its business. Good luck to all at Honda Frisco.
We had a good experience at the dealer. The problem we have had is the paint started coming off the vehicle after about a year.
Purchased and left a deposit from out of town on used Sienna van. Was told van was great and all ready for delivery. Upon arrival check engine light, TRAC off light and stability light all on and significant engine noise. Deposit was refunded as car was not in any way what it was represented to be
So far service is been great, i usually do my regular car maintenance here and they do a general inspection on the car, then they suggests what the car needs and provide a full estimate that will lock the cost for up to 30 days.
I've been going to this dealership every since I bought my honda 3 years ago. I'm very pleased with the service provided that keeps my car in top operating condition.
E. Moore
I bought a car here last year and paid over 2,000 for an extended warranty. My car started overheating this year and the a/c fails I'm 50 miles over the warranty but a whole year before it expires and they will do nothing. Don't buy a car here. I know I never will again.
Dylan Flatt is the most amazing service advisor ever!!!!!
Great buying experience. Dealership is very clean. Everyone I spoke to was friendly and knowledgeable. Sales worked with me to get the deal I wanted with no pressure to buy. I will definitely be back when it's time for another Honda.
Timothy went out of his way to help me with my issues. He called me before any work was done on the car to make sure I was good with everything before the work was done.
I am very happy with the deal.
Arry bhullar and shakeel were very helpful
my service contact was tony rodriguez and he was great. he made the experience great. next service i'll be requesting him.
Easy, no pressure. John, the sales person, clearly, went out of his way to make sure I was satisfied and a happy customer.
Eric always does an outstanding job when I bring my vehicle in for service and the technicians are always spot on with their work!
James and Carl are the best at David McDavid Honda in Frisco, they were very helpful getting my 2018 Odyssey.
Thank you.
Insanely nice salesman! We worked with Jermaine and he was absolutely polite and professional. Love my new car! Thank y'all for such a great experience!
I so done with this dealer ship we bought 4 cars from this dealer I had a car to roll back and almost after 2 weeks of haveing it their used car Director had a verbal argument with my girlfriend in front of other customers in the lobby I'm a done with them not ever gone service my car after this situtaion today so unprofessional only people who keep it professional was my car sales man
Worst car dealership ever. Shady shady people working here and management itself is crooked beyond all belief. Do yourself a favor and take the time to go to Richardson. The one in McKinney is almost as bad but not as bad as Frisco.
Took my car in for scheduled oil change this morning. Sergio Guerra took care of everything and even had my car run through the wash. Top notch advisor.
Great experience today and fixed all my needs at the dealership. Also, finished faster than expected and exceeded my expectations. Thank you! Dan
Love the customer service that was given to me and explained everything for me in hand
Fast and friendly service. Solved my problem within an hour.
Great Staff; Insulting Price Negotiation Policy. The Sales Rep was very pleasant and knowledgeable about the car. Having done lots of research, we came in already knowing exactly what we wanted, and what the price should be. It was very disappointing to have to sit there for several hours and play the negotiation game. We were given a written quote very quickly, and were told there were no incentives or specials, and that the quoted price was "about as low as the dealership could go" and that any further price reduction would basically make the deal a money loser for the dealership. Of course, we knew that was inaccurate. We were faced with the decision of simply walking out (my first instinct), or playing the game. I had to produce written competitive quotes from other dealers, before McDavid would agree to drop their price. They insisted on seeing the emails/texts for themselves, as though I were lying to them. It was insulting. Eventually they dropped their quote (by $3,000!) to come in just under one of the other Dealer's written quotes, and we made the deal (despite the final price still being higher than what our online research indicated. Although we walked out with the car we wanted, the negotiation tactics and dishonestly ("we really can't go lower") were insulting. We love the car, and both the Sales Rep and the Finance Rep were very pleasant. But I cannot recommend David McDavid Honda to any of my colleagues, neighbors or friends, due to the insulting -- and frankly dishonest -- price negotiation techniques. To be clear, I do not blame the Sales Rep -- he was very sympathetic, apologetic, and seemed to be "caught in the middle".
David Leek was the salesman I dealt with when I purchased my 2017 Honda HR-V. I was leary about going in to the dealership before I had a price for what I wanted. David did what he said and I got a great deal on what I wanted and not on something that I was pushed on me.
Thanks David !
I had taken my Honda Civic 2005 - Hybrid for a check since my Engine light kept turning on and Mr Brannon Smith from the Services Department went out his way to help me out in the best possible way. He heard me out patiently understood my constraints and provided a optimal solution. This was customer service at the best. I am sure to use this dealership for any future requirements. Brannon you rock :)
all the other guys in the service dept were also just great and courteous ..btw the wait at the dealership was quite comfortable too
With this busy time of the year I did not have a service appointment and I needed to have an oil change done. I took the car to the DavidMcDavid service and I had the nice experience that it was promptly done! Thank you!
Coming from someone actually considering on replacing my car at your dealership this is highly unfortunate and I cannot tell you how disappointed I am with the service level of incompetence and poor client management .
I walked into the service office to pick up my car (I left the car there Saturday to pick up on Monday morning) , and looks like I was there at the wrong time (9:30 am on Monday 1/23/17) there were about 10 to 15 service personnel more concerned about eating their fried chicken at their desk than doing their job, once I approached one of them to ask for my car I was sent to another representative (BTW the only one busy at the time)
He didn't seem know how to lookup for a car and just said sorry I cannot find it... So I was like okay... so ??? what's happening now?
(the guy next to him had to help him ask the correct questions to find it).
I was asked multiple times who was my representative and honestly I didn't remember or care, but the representative didn t like the response, I honestly expect any representative to be able to give me back my car.
Having I known I was only going to be taken care by my representative I would have asked him to get me his contact card and keep his name in my agenda
Once we found the car I was sent to the payment area, to be fair... the lady there was very attentive and helpful unlike your service guys. After that I went out and my car wasn t anywhere to be found which forced me to go back to the last representative and ask him what now?
He looked bothered by my question but at that time you guys had wasted my time long enough that I stopped caring .
After 10 minutes my car arrived dripping water, I had to wait all this time for you guys to run it through the car wash. That was just it
Anyway, the only reason I used your dealer service is that I had to replace a faulty airbag, I will surely avoid stepping in this place in the future especially when getting a new car.
Save your coupons and reply messages I am no longer interested, Please make it right for your future clients.
I got very disappointed as if car gas is over I need to pay 160 plus dollars to get started.Reason I heard is very weird and I don t thinks it s valid reason.i will talk to Honda and would like to get more explanation .I got very disappointed with the way service person handled my questions.
Every time I visit the David McDavid Honda of Frisco, it is always a very positive experience for me. The staff is very attentive, timely, and professional, and most importantly, they seem to really love their jobs. As someone who does not know much about cars, I thoroughly appreciated at my last visit that Greg Gansle took the time to tell me in detail the work that had been done on my car as well as explain the costs. He greeted me as if I were an old friend and was extremely friendly and helpful throughout the entire experience. I would definitely recommend visiting the David McDavid Honda of Frisco in the future!
Was pretty good,. With Bishwa assigned to, he worked hard without pressurizing much....and experience was much better than I had with my earlier purchases with other dealers
Great friendly service from Brandon Bowen! Brandon was easy to work with from the minute I walked in to the dealership and made sure I got the deal I wanted.
A fantastic experience of buying a car, thanks to Masud and Zia. They went the extra mile to assure that I got what I wanted and walked out satisfied. Certainly a happy customer!! :-)
We bought our used BMW X-5 from David McDavid Honda . Our salesman Ash helped us find the best car. He worked pretty hard for us in getting the exact vehicle that we were looking for . He made sure that the car was extra clean . Worked with one of the sales manager Shak who did all the number crunching . They gave us an excellent trade in value for our trade thus making sure we did not go over our Budget . Would recommend this dealership and their crew to anyone
Took our car in. The service was great. Special thanks to Mike Hood!
I bought my 4th Honda CR-V from David McDavid in Frisco. After looking at different car companies and dealerships I went back to a Honda. Bob was so helpful and kind in helping me get the car and deal that I wanted. I highly recommend this dealership.
I wanted to say that my experience in your service department to say the least was amazing! The lady that helped me, Berkeley was on top of all my needs and even though this day in time is rare...she did it with a smile and in a timely manner!! I would recommend your service department to anyone!! And if you really want wonderful service ask for Berkeley!!!
I love that I am always able to get a service appointment almost immediately. Took a little long to do my oil change, but overall I have had better experiences here than any other car dealership.
Sergio did a great job assisting me with getting a new battery for my car. Great customer service!
Greg G. was a fantastic service provider. He applied all available coupons to my charge ticket and didn't try to pressure me into getting anything that I didn't really need.
They serviced my car due to a recall. They did great!
Quickly,professionally.guite satisfied.Tyler Anderson is outstanding
Kelvin Jones is professional, knowledgeable and always goes out of way to serve. He walks and talks customer service - above and beyond the call of duty.
