Coming from someone actually considering on replac...

Coming from someone actually considering on replacing my car at your dealership this is highly unfortunate and I cannot tell you how disappointed I am with the service level of incompetence and poor client management .

I walked into the service office to pick up my car (I left the car there Saturday to pick up on Monday morning) , and looks like I was there at the wrong time (9:30 am on Monday 1/23/17) there were about 10 to 15 service personnel more concerned about eating their fried chicken at their desk than doing their job, once I approached one of them to ask for my car I was sent to another representative (BTW the only one busy at the time)

He didn't seem know how to lookup for a car and just said sorry I cannot find it... So I was like okay... so ??? what's happening now?
(the guy next to him had to help him ask the correct questions to find it).

I was asked multiple times who was my representative and honestly I didn't remember or care, but the representative didn t like the response, I honestly expect any representative to be able to give me back my car.
Having I known I was only going to be taken care by my representative I would have asked him to get me his contact card and keep his name in my agenda

Once we found the car I was sent to the payment area, to be fair... the lady there was very attentive and helpful unlike your service guys. After that I went out and my car wasn t anywhere to be found which forced me to go back to the last representative and ask him what now?

He looked bothered by my question but at that time you guys had wasted my time long enough that I stopped caring .

After 10 minutes my car arrived dripping water, I had to wait all this time for you guys to run it through the car wash. That was just it

Anyway, the only reason I used your dealer service is that I had to replace a faulty airbag, I will surely avoid stepping in this place in the future especially when getting a new car.

Save your coupons and reply messages I am no longer interested, Please make it right for your future clients.