David McDavid Honda Reviews

Mike was very professional and kind taking care my wife and kids van.
great service

Came in to see about a 2020 Ridgeline and bought a 2020. The deal was very good.Thanks to the sales and F&I staff, and the GM Ali Benli.

Thank you so much for making the car service such a pleasant experience. You guys are the best.

This is our 3rd lease exchange with McDavid Frisco and they made it even easier this time. It was fast in/out, friendly service, and delivery as promised. Jeffrey Bean was great to work with as was Mark.

it was a very positive experience! my service advisor,tony, was very thorough and professional.

Used car department struggles - I'd recommend taking your business elsewhere. Multiple sales agents contact you with a simple inquiry, they don't communicate with each other. They seem friendly but their car pricing is not competitive. Their website lists the KBB values yet they insist that their prices are market value despite the fact that they are typically priced over the KBB estimates. Rosario seems friendly but didn't give me impression he was interested in making a deal for fair market value on a car. Again, you might have a good experience here but if your experience is like mine, save your money and go somewhere else.

This was the greatest car buying experience. My salesman, Carl Scott, spent hours with me on a Saturday trying to help me find the perfect car for me. The first one I picked out was a little out of my price range but I was going to go ahead and buy it. During the credit application process I started getting sick to my stomach because I knew deep down that this was a bad idea. Not only was Carl concerned about me getting sick, he flat out told me that if this didn't feel right, don't purchase it. WOW, a salesman who told me to NOT purchase the car if it didn't feel right. Now that's top notch service. So we went back out to the lot and I ended up finding a car in my price range that I really liked. And I ended up purchasing that car. Carl was amazing throughout the whole process. Not once was he ever pushy. We looked at and test drove a few different cars over the course of almost 6 hours. He took the time to find out exactly what I needed and could afford, and then we made it happen. I can't recommend Carl enough for his professionalism and lack of pushiness. He made me feel comfortable the entire time I was there. Spending large amounts of money is hard for me and it always makes me nauseous. Carl was super understanding and took the time to meet my needs. This turned out to be a great car buying experience and I would highly recommend Carl and David McDavid Honda of Frisco if you are in the market. I'd give them 6 stars if I could. Great experience all the way around.

My husband and I came here a few weeks ago and were very satisfied not only with our purchase, but the exceptional staff and services. Trey was our salesmen, and we loved him. He took great care of us! Thank you team! We are so happy with our purchase!

I recently brought my Pilot in for two recalls where my Service Advisor was Devon Ellis. Devon is a professional and did an excellent job describing the steps that were going to take place. He also provided an accurate time estimate to complete the service. Keep up the great work Devon!

Extremely impressed with the customer service we received during our visit at Honda of Frisco. William Tift worked very hard to help us find our dream car, and advocated to help us get the price we needed. He demonstrated a lot of patience and desire to help me and my family. Highly recommend this dealership and William. Thank you!

This dealership is amazing, the process of buying a used car was straightforward and very smooth! Victor was super helpful, polite and friendly, and he made the whole experience of buying my first car very enjoyable and fun. I am especially thankful for keeping the whole purchasing process transparent and professional; compared to some other places, this dealership definitely stands out as the best one. I will definitely take my business here again in the future, and will recommend it to my friends.

Oil change was scheduled promptly. The day of my appointment they serviced my car quickly and efficiently even with a large crowd. I was satisfied and hope to see more of this kind of service in the future!

Five Stars to David McDavid Honda! Maged helped me find the perfect CRV! He was patient and listened to all of my vehicle requests. He was easy to work with, and I never felt pressured. When I came to pick up my car, everything was perfect and exceeded my expectations. Sergio helped with the finances--he was also very patient and very professional. Overall, I am very pleased with my car buying experience and would recommend this dealership to anyone!

worst dealership I have ever had to deal with. Lazy and doesn't wanna do anything. Will have to get my third set of temp tags because they can't seem to get their act together and get my license plates for me I purchased my car with cash and still haven't gotten my title either which is odd the vehicle is still in the dealerships name and it has been 3 months.... so no tag and no title... I bought my last vehicle from craigslist and it was a better experience than this dealership has been.

Excellent Experience! Purchased a 2012 civic si and couldn't be happier. My sales consultant Darren Smith was a pleasure to work with. I never got pushed into buying, he simply asked what I wanted with what budget and worked hard to get me in the car.
Would recommend to anyone looking for a new Honda.

Nice service and great attention by Tyler. He was always open to answer all questions and give me a solution.

Sharouz Shakouri was above and beyond! I've been a Honda customer for years. It's hard to please old customers...but Sharouz has the patience, utmost professionalism and outstanding customer service skills. Thank you, Sharouz!

Though I am satisfied with the service but not happy with the process of taking appointment. Even after fixing appointment I had waited for almost 2.5 hours . Appointment fixing could be taken care more efficiently to avoid long waiting period.

Great service department. Plenty of room in a very nice waiting area to social distance.

Service Advisor Tony is excellent. Set right expectations on duration and cost. McDavid Service Center is upgraded and safe.

From buying the car in the first place, all the way down to the most minor part replacement, it just feels like they completely have your back. I wouldn't be surprised if I find myself making Thanksgiving dinner this year and turn around to see Eric from the service department chopping vegetables for me.

I had worked for a day and a half on a used car purchase over the phone and via text with a sales representative. We had been working on an agreement and even had paperwork started. There was a difference of $249.00 that was being discussed and I was told to wait a few minutes that turned into an hour and then a couple of hours to get manager approval. During that time, they decided to sell the car out from under me during our negotiations. I had taken off work for the day to drive the 10 hour round trip from my home, thoroughly cleaned my trade in, collected the necessary cash, and sent my dog to a boarder on the apparently incorrect assumption that they were a reputable dealer that would not start a deal, while holding out to see if they could make a few more dollars on the sale. The sales representative told me we had lost out because they were very busy and he was working on his day off. Then the sales manager called and said they were very busy and had to take care of walk-in customers that morning instead of taking care of my business that had been initiated the day before. I was told that they had to do what was best for the business. I understand that this review will in no way affect a huge dealership like this, but in some small way I hope it helps anyone that expects anything other than the stereotypical ''used car salesman' experience. You will most likely just be another number. Shame on me I guess for hoping for better.

David McDavid Honda of Frisco took care of my car with the highest quality of customer service. ANDY TRUONG was very kind and friendly. Although I arrived there couple minutes after the acceptance time, he accept to change the oil and did it very quick. Thanks Andy :)

it was a pleasant experience. a little bit of homework and a bit of back and forth is expected.

I was grateful to have Nick S. as my salesman. Nick was very informative on all the "bells and whistles" that my car has and took the time to show me how to use them after I purchased the vehicle. A very pleasant, polite "young man," he was never pushy. I would highly recommend that you contact him if you go to this dealership.

All the staff were very attentive. It s comforting to now that your loyalty to Honda does not go unnoticed.

First time user of pickup and delivery of my car for service and vehicle inspection. I had an appointment of 8:30 and was told that there was a 3 hour window of when they could pick up the car. They were off by an hour but they did pick it up, performed the services and sent me an email and a text to pay as well as a pdf of the services performed. They disinfected inside and washed the outside as well. I was pleased with the service. Due to Covid-19 this is a welcome and safe way to get needed service done with minimal contact.

Our 2016 Honda CRV -AWD Touring car was brought in for its first service and full detail option on November 9, 2016. My online appointment information was ready to go with CJ (advisor). CJ was awesome throughout and handled my questions with detailed answers. When CJ was not around, other advisors were quick to ask if I needed help. McDavid Honda of Frisco asked if I needed a ride home as well. When I picked the car up, it was ready to go. The work was done on time and the car looked great after having a Full Detail done. Thank you all at McDavid Honda of Frisco. Your professional and courteous interactions on phone and in person were fantastic. Bill & Silvia M of Allen TX

I was greeted by a helpful employee. I told him my story and was told he would get a service advisor for me. That s when I met Meghan McNeal, who was knowledgeable and very helpful.
My car was returned about an hour later.. I noticed an extra service had been performed. It had been washed an looked beautiful.
Thank you for the service,
Nina Morgan

Bait and switch practices. Not fair dealership. Can't believe that they don't respect thier prospective customers and rude sales people. Racially discrimination is not good for business and looks like they want to service only selective people.

Zia was very helpful. This was my first car so I was very indecisive but Zia was very patient with me and answered any questions I had.

We had the BEST experience at David McDavid Frisco. Michael Baker made sure we got the absolute BEST deal and finance was smooth and fast. Next car is definitely coming from this place...thank you for taking care of us Michael Baker and Honda!!

It was an awesome experience and executed very professionally. Rayan especially was a great help. Would definitely come again.

Had a great experience with Brad Dechent. He was interested only in what i needed and worked hard to make it happen. He knew i was low on patience and made sure that time was not wasted. Glad i returned to DMD Honda!

First class service department! Got things done, returned calls as promised and saved our vacation. Many thanks to Mr Bernard (?) in service and to Carl Scott in Sales who gave us a very complete overview of the Piolet. Truly a first rate experience. Would highly recommend.

Good service and prices. It took longer than I was told.

I bought Honda Accord like 3 months ago from this dealership. In the beginning I trusted their claim but in reality I was ended up paying $1000 extra what my friend paid for the same car in fort worth right before a week. The financial manager lured me to buy their honda care for another $22 extra every month for telling bumper to bumper coverage. So my total extra pay was about 10% from this dealership. Last month, they charged me 180 telling me I have to change tyre at 1200 miles after I bought car. And, my friend has 30,000 guarantee for my tyre without any extra plans. Now, I am regretting for believing this wolve's words. I am writing with woes in my heart and wished I never had been to this dealership.

After 5 years servicing my vehicle with them. Bought 2 cars from them. This place modified to be a state of the art car dealership with very very poor customer service and reps hungry to make commission of you in this tough times. Extremely disappointed with the way they treated me the last two times. I will never give my business to them or will ever reccomend them. No consideration for repeat customer with a track history of servicing the vehicle with only them. Plus flat out denying of a previous quote by another rep. They do not deserve a single star. You get better customer service at a kwik kar. Take your service some where else and do not believe anything they quote you. Extremely disappointed.

Working with Corey (Sales) and Seth (Finance) was a pleasure. They understood my requirements and financial limitations and worked with me. Seth helped in getting coverage for my new Odyssey at a very affordable price. They are not pushy and help you in making a decision.I highly recommend this dealership.

David McDavid honda sold me a "certified" used car and provided a carfax report which had no accidents reported. A later carfax report reported frame damage. They sold the car before the accident was reported to carfax. The dealership refuses to respond to my requests to rectify their illegal actions so now I am stuck with a car that other dealerships will not accept as a trade in.

I had a flat tire and needed a new tire. Tony got me in the next day and set me up with new tires for my car. Fast, easy and always affordable. Thanks Tony.

Super efficient service, booked everything on line. Service recommendations done on-line and super clean new facility!

The service advisors here know what they re taking about. Very professional great pricing considering the area.

Benny was a terrific sales person. He knew EVERYTHING about the car that I was looking at and was very patient and thorough when answering all my questions. He was not trying to sell me anything but just to make sure that I was getting what I needed. It was as if I was shopping with a friend and we were more brainstorming versus a sales person customer relationship. Highly recommend Benny. Highly recommend David McDavid. Best experience I ve ever had buying a car.

Service Advisor Kelvin is the best! I so appreciate his professionalism and his knowledge that he willingly shares as it relates to servicing my vehicle. Thanks so much and keep up the great work!

I recently had my car serviced at David McDavid of Friso. I arrived at 7:30 for my 7:45 appointment I was greeted promptly as I arrived. Chris my service advisor gave me a time he expected to be finished at 8:50. I had the oil changed, transmission serviced and tires rotated. Had a discount on the transmission service. At 8:30 Chris completed the work and gave me a 10% discount over what I expected. Three months earlier Chris gave me a great price on a set of Mitchlin tires. I couldn't beat it else where. Chris and team are number one.

They are best tricking people. Please be careful at the finance department and read every word million times.

I just bought my first car there about a week ago and received EXCELLENT service. Everyone there was really helpful and nice. I walked out of there knowing everything I needed to know about my new car. Tony Shortino is the best!!!

Mr Tyler Anderson has always been the best for his customer service and knowledge he always deserves recognition for his enthusiasm and sincerity.keep up good work .Thank you Mr Anderson.By Nyshil Roy and Robin Roy

I have now leased 4 cars from David McDavid. The first two times I went to multiple dealerships to shop the best offer but ended up coming back to David McDavid. These past two times I have gotten to work with Victor and he truly goes the extra distance to make sure you get in the car you want for as best price as possible. It is nice to work with a sales person who you feel like is on your team when you are buying a car. He is the reason I will drive past four Honda dealerships on my way to David McDavid to buy a car.

TLDR: ask for Victor when buying a new car and it will be a positive experience

Tony Rodriguez was friendly and quick to take care of my car needs! Customer service has always been great there!!

Great service department - reasonable rates, friendly staff and quality repairs/maintenance. I am an elderly woman, usually leary of being "taken" - but not here. I trust them.

Flew in from out of state to purchase a vehicle here and would do it again! Great price with no hidden fees, and very friendly and easy to deal with. Had everything ready to go when I arrived so I could get on the road home. Thanks again!!! Already recommending them to family and friends!

I always have a pleasant experience at David McDavid Honda of Frisco. Thanks for the excellent service.

My experience at David McDavid Honda of Frisco was phenomenal all in part to Eric Delgado! I had the opportunity to work with Eric TWICE and both times he made me feel like a valued customer. Eric does a great job with taking care of his customers and assuring that they get the best service from start to finish. I truly appreciate the service that Eric provided and recommend working with him for any of your car services.

We had a FANTASTIC experience buying a 2016 CRV at David McDavid. Lexi Truong was our salesperson and she was extremely accommodating, pleasant/easy to work with and went above and beyond for our needs. We ended up buying the car we test drove and couldn't be happier! By far the BEST Honda dealer in the Metroplex!

Great service and experience. Joi and Terrence were a great sales team.

Job's review-
This place will try to get as much as money they can get from you.
Tip - While purchasing a new car, always get a written quote from them.
Staff- 3/5
Value for your time- 1/5
Management-1/5
Value for money-2/5

Sales representatives respond in timely manner via text and phone calls. Multiple options were given for me to make best selection

Fast service and Derick was professional and helpful

This is my 3rd car that I bought from Mcdavid Honda of Frisco. Michael manager seller always take care me and give me a unbeatable deal. He is nice guy. Recommend to buy with Michael..

Eric, Tim and Nicole have shown me the best customer service experiences I seen in a long time! Whatever David McDavid is doing with employees appreciation keep it going. It speaks volumes!

I recently took my honda to this place to get the a/c serviced. Flushed and refilled with new r-134 . They called me back a few hours later with a list of things wrong with my car. Claimed they did a complete diagnostic on my a/c and that my compressor was out and needed a new one to the tune of $1200.00.
And recommended another $1300.00 of other repairs. I quickly refused, and returned to pick up my car.
When I arrived, I was hit with $125.00 for this so-called complete diagnostic Since I wasnt going to get my car back without paying it, I paid the guy, and drove away. I took it to another guy the next day, who quickly assessed it was only a $15.00 switch, replaced the refrigerant, and now my a/c is blowing ice cubes. Complete diagnostic my foot! The new place charged me $125.00 for the actual service. Later that night I got an email from carfax stating new service had been done, including the fake diagnostic from David McDavid Frisco, so I looked at my previous service report detail from Carfax on my car that shows all service ever performed on that car. I looked back to last year when David McDavid of Frisco charged me $1000.00 dollars to replace both front drive shaft axles. The report showed that they had only replaced the right side but charged me for both. In fact they told me that both sides were leaking, boots were torn, and both needed to be replaced immediately! Yet they only replaced the right one. Pattern do start to form. Bottom line, this place lies in order to get your money. Liars and thieves have no place in my world, turns out, some people are a little of both. AVOID, AVOID, AVOID.

My experience at David McDavid Honda was great. The salesman are very respectful and they take their time explain everything to you..

Tyler Anderson was so helpful and he was always keeping me updated on my car. I have been there a few time and no one was as helpful as he was. I would recommend asking for him in service when you go!

I bought 2017 RAV4 Hybrid. Sales person Ahmed was good and helpful however Finance people were as worst. I had to wait more than 3hrs just to get any financial person attend me. Ali Raja has very rude & in-professional behavior. He ran my credit hard inquiry without my permission and never response to my e-mails. Finally got right finance person David who helped me to done all paper work but I can't recommend this dealership to any friends or family.

I wish they were more open with their communication. Miscommunication within the sales team.

Service advisor Mike Hood took great care of me! You've got a customer for life.

Worst service department ever. Made an appointment for Saturday morning at 8am. When I arrived I told them that I had an appointment and the service guy said look at all the cars around you I'm not sure how long it will take to get to your car. Isnt that what an appointment is for ? A time that you are going to look at my vehicle. Your a number here not a person with a name. I'll never come back here. I live in Prosper and I'll drive past your dealership and go all the way down to John Eagle Honda where their customer service is outstanding !!!!

See Keith Burr, Online Sales!!! Great service...Keith made buying experience fast and easy.

Excellent experience with David McDavid Honda of Frisco. It was pleasure to working with Victoria. She made it very easy for us.

Great buying experience. Everyone was courteous and helped us out.
Will recommend them to friend and family.

The service department is pretty spot-on and fast ( as long as you make an appointment). Prices are good compared to other places. I will continue to bring my car back for oil changes and other services

I am completely pleased with the service experience that I received this week at David McDavid Honda. Everyone was very friendly and helpful. My Honda service was completed quickly. I will always come back to David McDavid Honda; I am your customer for life!

Bought a car here a couple years back and the great service continues. My service Advisor is Timmy. He always takes good care of me. I like that I don't have to feel pressured when I come for an oil change and then they find something else that is needed. Timmy keeps me informed, lets me know what is needed and tells me to give him a call when I am ready. Which is why I pass up 2 other Honda dealerships to keep gong back to this one because of the great customer service. Thanks!

update August 2020 - Timmy is still my service advisor and takes good care of my car. I have been a customer for over 8 years

Brought my daughter to David McDavid of Frisco looking for her a good car. After being turned down by so many other dealers, we weren't expecting what happened. Thanks to Tommy Jackson and his tireless help. My daughter drove off in a beautiful 2015 Honda Civic ( certified). She was so emotional. Couldn't believe how easy it was working with Mr. Jackson. She left with eyes filled with tears of joy and riding in her own car.
Thank you Mr. Tommy Jackson, and thank you David McDavid Honda of Frisco.

Sales in unprofessional and will completely waste your time. They do not do fair trade-ins at all. If you re looking for a good deal and not to be sheisted, go elsewhere!

We bought a Honda Accord here last week and we couldn't be happier we chose McDavid! They swear by the "customer service quotes" displayed inside their office. All the reps are courteous and approachable. We especially want to thank Mr.Paul Parker for his immense patience and wonderful service. He made sure we were completely satisfied with our purchase. Thanks Paul! We definitely recommend this place for your next automobile deal!!

People are rude here! I purchased my car here and of course they are super nice when you are purchasing. I called today to schedule a service for my car and for them to check if it will be covered under warranty and they transferred me four times. The third person had no idea why I was transferred to him and asked AGAIN what I needed after I already told 3 people my car and my name and pulled up my information. Then the last person just got frustrated and completely hung up on me.im never taking my business over there and I recommend you to stay away from this dealership.

rusty, in customer service, was very pleasant on the phone while helping me with my appointment. kelvin, my service advisor, was terrific... he was professional, courteous and efficient. we will definitely continue to use david mcdavid to service our honda.

Worst service experience, I had in Honda dealership. This service center is complete rip off and dont care about customers and even not ready to agree their own inspection report.

Last month, I did my Odyssey service in this service shop and as per inspection report by battery was shown as green which means excellant health.

Within 1 hour after picking vehicle, battery was completely dead and when I asked about it, they said they did nothing and it can go any time. As per they it may die any time, if that was the case how inspection report was showing green just when I picked up vehicle. Also supervisor manager was it may go down on very cold day, but temperatures on ser ice day was in 70s.

One top that I have agreed to replace battery and wheel alignment with them, thinking it might have happened something..I went to shop after taking appointment for alignment and battery replacement. Service manager tried to explain saying that all his workers are busy they need another hour to do alignment and started asking why dont you change battery. I agreed for that and asked for estimation for battery replacement. Service manager came up with estimate of $95 for interstate battery( which $85 in Costco), which I asked is it final estimate including labor, he assured it is best estimate as he applied some coupon, which God only knows.

After service manager' assurance, I have agreed for battery replacement , they told me to wait for 20 min and also told he is checking alignment in - parallel.

After 20 min, service manager called me and told he replaced battery and gave me final invoice for $140. I was just shocked after seeing battery replacement charge suddenly increasing to $140 from $95. I asked him why it is so high and he told it includes labor and discount. I started asking what happened to earlier showed and assured estimate of $95, which he started shaking and saying did he told the same. I told yes, you shown final estimate before taking approval for battery replacement in front of me and my friend.

He started saying he can not obey that price and also not even ready apologize for his msistake, instead started saying he will remove battery if we dont like. It is just like waiting almost 1 hour in this whole process and now they want to remove new battery as he is not ready for committing earlier promissed estimate of $95.

I finally asked them to remove battery and left showroom by jumpstarting vehicle. It is not about money of $30-40 extra, it is about obeying process and promised estimate and also should be ready to.mistake.

I suggest dont ever go this service center.

Finally I ended up replacing battery from costco which costs me $104 including installation.

I came in for boday repair on 06/18/17. I spoke with Albert and he promised a quote in 1.5 hr. After keep me waited for almost 2 hrs, he said I am off for the day i cant help you and my Advisor "Sam" will help.

I got the repair done on 06/22/17 for front bumper and other protection. With in 48 hrs all the parts are loose and i can clearing feel and the moving parts from bottom of the front bumper.

Crapy work done with taking full charge. I have called in again on 06/24 Saturday and they do work on Saturdays and did not get call back yet

The associate helping us(Justin Bach) was very helpful.

Got my car from them good service and friendly faces.

Justin was great.
He answered all my questions and did a complete job of servicing my 2016 Honda Pilot.
Thanks again.

Fast service. I was met immediately on arrival and within ten minutes I had service arranged for my Odyssey and had a loaner and was on my way.

Hafeez Ashraf (sales) helped me and he was amazing. He was very patient and tried his best to get me the best deal. The experience was really great. Hafeez (sales manager) and Nabil (general sales manager) helped me with my budget for the car and were not pushy. They gladly worked the numbers until both parties were happy. Yousef from F&I was very informative and did an excellent job of explaining Honda lease terms and service package. Cannot thank Hafeez A. enough for making the car Buying experience joyful.