Best Service Advisor EVER - Julio Reyes. I bought ...

Best Service Advisor EVER - Julio Reyes. I bought my Accord new in 2010 from DMDH - Frisco and have always had it serviced at this location. I've never had a bad experience but over the years Julio rose to the top of service advisors and I began making my service appts with him specifically about 3 years ago. He is always available, very knowledgeable, courteous and recognized my insecurity about car maintenance, repairs and cost. He would take time to explain to me what, why and most importantly when I needed something done. Often he would say "you don't need this right now", or "lets do this instead and it will save you money". My car has run like a champ and his advice was right every time. I recently moved and decided to try an auto repair franchise closer to me. Terrible decision and terrible experience. I left my car for repair while out of town on vacation. The diagnostics call came in and I knew immediately it was bogus because I know my car. They wanted to take the car apart and charge me $400 just to do that. Called Julio and he was on it. He dealt directly with the other shop and even got his director Buddy involved. It turned out to be a very minor issue. Julio saved my car, my purse and my vacation. Who does that these days?!! Julio you're my hero and I will honestly never take my car to anyone else!! And thanks to you Buddy for your support. Love this service dept and I hope your company recognizes the treasure you have in Mr. Reyes!!!