Kevin West

Review of Dave Sinclair Buick GMC

My saga begins with me calling the service departm...

My saga begins with me calling the service department at Dave Sinclair Buick to request a quote to program a new ECU in a 2000 Buick Lesabre. The lady I spoke with told me that it would be $80 For the service so I agreed to the price and set an appointment. Since the car was not running I had to pay to have the car towed to the dealership and as soon as I started the check in process the trouble started. The man at the counter said the price would be $160 per hour. After about 30 minutes talking to him at check in I had to leave so I told them to just call me when they figured out pricing. I got a call back a while later from the service department manager and he said he would go back and listen to the call when I got the quote for $80. A couple hours later he calls back and says they will do it for $80 even though they couldn't find the call. The next day I get a call wanting more money (at least 6 hours at $160 per hour) naturally I decline because they still couldn't guarantee that would be enough. So I go back and give them their $82.50 And pay another tow truck to haul the car home. So I decided to cut my losses with the car and sold it for way less that it was worth as a running car since I wasn't sure what was wrong with it. The same day I sold the car the buyer took it to his mechanic who had the car a grand total of 15 minutes and all that was needed want to scrub the info out of the ECU and reprogram it. ( This is exactly what I just paid Dave Sinclair to do) Now I get fairly angry because between the tow truck twice and the $82.50 to the shop I'm losing money on the car. I called and asked to speak with someone to file a complaint about the service department and I get a call back from one of the owners of the dealership. I explain my situation to him and tell him I want a refund since obviously they did nothing to the car and when he declined I told him that he would never get any business from me or my family again his response was "Have you ever been a customer before?" When I said no his response was "well were not losing anything are we?" I wasn't asking to be reimbursed for the tow truck but I at least expect a refund for the service I didn't receive.