This was the greatest company to work with. From sales to install it was spot on the entire way. A beautiful written quote before the salesman left to a quality walk-through on the entire system that was installed. I had had other quotes from other contractors. None of them were as thorough or as in-depth as Pronto. If you re looking for the best go with these guys.
Most helpful. Extremely knowledgeable and most personable!
A glitch in the system brings their technicians back out speedily, always professional, customer-focused. It's a pleasure to deal with a 'responsible' company like PRONTO. Though many of the installers and technicians are superb, Robbie is one of the best, patient as the day is long, very knowledgeable, and has a delightful sense of humor! Their management staff is also remarkable, responding quickly whenever we've needed their input.
Excellent experience. The tech was prompt, informative and cordial.
Keith did a terrific job. He quickly diagnosed our A/C problem, explained it clearly and offered alternatives and pricing. We are very pleased with the outcome.
David Erickson
Bloomington
Very prompt. Good problem resolution with affordable options.
Pronto has been a really great way for us to just not need to worry about the HVAC in our house. When we already had a service tech scheduled to come out to to check our heat before the winter, our air conditioning went out, and the staff was quick to switch the appointment so that the person coming out could see the air conditioning, and scheduled a new appointment just a week later (well ahead of winter!) to have the furnace checked. The guy that came out, Dan, was super friendly, clear, got right to work, and didn't do all the tiring "probably about time to get a new furnace" pressure that we got with our old HVAC people EVERY TUNEUP FOR 9 YEARS. No such problem with Pronto. Strongly recommended!
Great service as always from Pronto. I received a text yesterday reminding me of the appointment time. Then I got another text about an hour before they came alerting me to who would be coming along with a photo. Ben took care of business quickly and efficiently.
Couldn t have been more professional or knowledgeable. Was patient with all my many questions and simply did a great job.
Good customer service and the technician was clear on furnace status
Both the phone rep and service tech Jessica were great. She was on-time, assessed things quickly, described everything very clearly, answered all my questions, and gave a full spectrum of options. Very professional and would definitely suggest Pronto!
Was having problems with our furnace not heating properly. Our appointment was for the 10:00am-12:00pm window. Brian was able to come early, identify the problem, fix it and was gone by 9:15am. He was very friendly and polite!
Very happy with the service I have received. They installed my furnace and A/C units. Two years later everything is great still. Had a tune-up done for both units and the technician, Peter did a great job. On time, explained what he was going to do to, and showed me how to do some of the easy cleaning things. Very happy with the service he provided.
Travis was prompt and polite. Very good experience.
Mike Rogers provided a very professional experience when coming to our home to provide an estimate for a furnace replacement. He was very knowledgeable and was very open and honest with the costs associated with a furnace replacement. High recommend giving these guys a call.
Eric was awesome. He came over quickly, explained what was wrong with our AC and fixed it in about 20 minutes. He didn t try and sell us on things we didn t need. I definitely recommend Pronto and Eric
Prompt, knowledgeable, friendly, with an amazing crew. High recommend.
Last month, we had a leaking water heater that left puddles of water in our basement. Since Pronto had installed a new high efficiency furnace and AC earlier in the year, they were our first and only call for the water heater replacement. My husband Rick, called their sales pro Nick and left him a message a 8:30pm on the night when we first noticed the leaking water heater. Nick texted us back within the hour (9:30pm!) and Pronto called us the next morning at 7:00 AM and we had a service tech at our house by 7:30AM! We were able to take hot showers same day. They did an awesome professional job and got the new water heater installed promptly and pre-filled our rebate forms. We've dealt with various service companies over the 15 years of home-ownership and I can't say enough good things about Pronto. From start to finish, these guys and gals are completely professional and totally customer focused. I would recommend them to anyone who is looking to upgrade their furnace/AC or water heater. Top notch company and locally owned in MN!
Brian was great! He went above and beyond our expectations. We will for sure use this company again.
Brandon was great! Very courteous, and knowledgeable. He was able to explain what was going on clearly, and recommended different options to work within our budget. I think Pronto s prices are steeper than other companies- hence the 4 star review rather than 5, but service was great! If you re going for service over price, use these guys.
One of the hottest days of the year and my AC went out. Robby from Pronto was at my door in less than an hour to help. Unfortunately it was not an easy fix, but he worked for over 8 hours in 95 degree heat to get it back up and running. From the helpful person who answered my call to Robby s hard work, Pronto demonstrated why they are the best in MN! Thank you!
Matt Freid installed my water heater and did an excellent job! I would refer him to everyone!!
My experience with Pronto has been top notch from start to finish. True professionals in all aspects of the process. I cannot recommend them highly enough!
Our air conditioner stopped working. Pronto was able to come out quickly. Ben was an amazing technician and able to answer all my questions. I will use pronto from now on. Extremely satisfied/happy with their service.
Eric did a great job! He was friendly and super knowledgeable as he fixed my issue swiftly with ease. I would recommend him and Pronto to everyone!
Logan was friendly and fast. He was early for both appointments
Fantastic overall. The technician, Chad, was on time and was able to complete his work quickly with no issues overall. Informed me of some things to look out for in the future. Very friendly from beginning to end and an honest opinion mean a lot in today's world where everyone wants to get a little more out of the customer. He did his job with no interruption. Recommend for anyone who wants to get an honest opinion from a family owned company!
Jesse was very helpful, answering all my questions and offering suggestions to help maintain my furnace without trying to push me into unnecessary services. I ve bought an AC and water heater from Pronto and now had my furnace serviced. I ll recommend Pronto to friends and others needing service or new heating or AC.
Jeff was on time, professional and helpful. He did very good work provided very good advice
Very thorough maintenance job. Dan is very professional and helpful.
Keith was super helpful; he talked us through four different options for our failed 17-yo furnace/AC combo unit - everything from bandaid repairs through platinum replacement. We appreciated that he didn't pressure us into making a decision - simply emailed us the quotes, gave us his card, and shared the service commitments we could expect from going with Pronto. This is a 5-star rating for Keith specifically; the only thing bringing it officially down to a 4 was that the receptionist recorded the wrong city for our address resulting in Keith heading to the opposite side of the metro and causing a 1 hour incremental wait time. Totally a one-time mistake, so we'll happily use them again.
My water heater started leaking on a Sunday. Pronto came out Monday to check it out. It needs to be replaced and they re coming back Tuesday to replace it. I m thrilled with their service!
We had a routine A/C tune up before the summer season. My husband brought up the fact we wanted a new thermostat. Ben showed us some options. We really liked one. However, he didn't have that model on the truck. He drove to their distribution center to get it and came back and installed it the same day. We considered that "above and beyond" customer service AND on a Friday to boot! I'm sure he had a full day ahead of him still to do.
Ben (our tech) arrived right on time and was very pleasant and professional. He was very knowledgeable and was able to answer all my questions. I wish all techs were as good as the Pronto techs.
Brandon was efficient, friendly and got our furnace up and running in the midst of a snow storm. Awesome job!
I always use Pronto for my air and heating!
Very professional service guy! (Jesse)
Answers all my questions and does excellent work!!
Always great technicians. Timely and thorough. I've worked with Pronto for nine years and they are great.
Peter is perhaps the best service tech we have had in 50 years of home-owning. Extremely Covid conscious, knowledgeable, courteous, efficient, and not a pushy sales type though he had useful suggestions, etc.
I hope we can request him again in the future.
Pronto scores big in all areas of customer service.
Fast efficient and insisted on wearing his shoe covers!!
On time and did a great job doing seasonal service on my furnace. Fortunately no problems. I am a believer in seasonal preventative maintenance to catch small problems before they become big expensive problems. Of course no problems are the best.
Awesome experience...on time, polite and courteous....did a Fabulous job !! Would highly recommend Pronto !!!
I needed my chimney liner replaced. The Pronto team was nothing short of fantastic to work with. Other companies theorized that the liner assembly was made of asbestos and needed an abatement team/company come out to remove it before any of those companies would do the install. Needless to say, this had the potential to be very expensive and these other companies did not offer to come out to take a look at it first hand, but made guesses from behind a phone.
Thankfully I did more due diligence and called Pronto. I initially talked to Jason and explained to him how my chimney liner was deteriorated badly near the top. Jason immediately said 'I'm not so sure that has asbestos and I want to have one of my guys come out to take a look at it.' He gave me the option of having someone come out at 7am the next morning. Shawn came out first thing at 7am the next morning and confirmed that the liner was NOT made of asbestos (NOTE: Shawn had to come from the southern suburbs to the northern suburbs and then go back south for the remainder of his work day, and did this without asking for a fee!). Shawn was very personal and explained everything to me. Shawn said that he would get with Jason to schedule the work the next business day. When Jason called me shortly thereafter, I mentioned to Jason that I had an outgoing flight the next day so Jason scheduled the work to be done the as early as possible the next business day.
John the tech and his partner came out to our house to remove the old chimney liner the next business day. John was extremely personal and again explained everything. John comes from Texas and he was very respectful in his communication to both my wife and I. They removed a section of the liner within the time that Shawn had estimated and presented me with an invoice that was identical to what Shawn had quoted me. These guys saved me $100's and were as personal to interface with as they were technically competent. It's never fun to shell out chunks of money unexpectedly when your house or property needs repair, but the guys at Pronto made the experience as pleasant as it is ever going to be. Needless to say, I would highly recommend them to anyone.
Pronto/Eric have never disappointed me. I received notice when he was on his way, he arrived on time, used boot covers in my home, tested, cleaned and reported condition of furnace. Looked at AC but too chilly for tune-up so that will wait for Spring.
Thanks for making this prices easy.
Very professional, clean, courteous and on time. I highly recommend.
Mike did a great job in every aspect of listening our needs, helping us understand the technology and financial options. It was a great experience. Thanks, Mike.
Robby is a great guy! Very friendly, efficient, customer focused and strictly followed covid 19 protocol. It was a pleasure to work with him.
Dan did a great job restoring constant heat to our house. Was very nice and professional, hopefully wont have to call again, but I would.
Brian was really very knowledgeable about our old furnace and explained everything simply so we could make a decision whether or not to get a new furnace.
Day 2 of our process of replacing a 32 year old furnace...going, going, replace before It dies in the middle of a Minnesnowta winter, likewise our 15 year old water heater that has just sprung a leak, going, going...replace that as fast as possible before it really pops! And...during that Minnesnowta frigid winter! Pronto to our rescue! Kurt laid out our options and was attentive and didn t pressure us to buy a particular model. What he did was listen to our story and asked good questions, gave us the solutions that Pronto could handle. No one wants to buy furnaces or water heaters but no one wants to deal with the aftermath of not replacing them in a timely manner. Between day one and our sales meeting with Kurt I d done my due diligence and researched the Bryant options so when we sat down to talk I was prepared. Kurt s presentation was easy to understand and addressed our particular heating and cooling issues based on our home. We felt that we d been given the tools/information to make a sound decision. We also felt that Kurt/Pronto respected us as valued customers, that s really important to us.
Day three...7 am ... the new furnace and new hot water heater show up...right on time. A short time later...Blaine and Jim are on scene to work magic, transforming a potential disaster into a work of art. Two real craftsmen creating a comfortable home environment. I could go on but...the work speaks for itself. By 3:30 both the water heater and the furnace are up and running...so quietly that you can barely hear the furnace even standing next to it.
Thank you everyone at Pronto who had a hand in getting us up and running in half a day.
We subsequently had an issue with our new water heater...here s the reason we do business with Pronto...SERVICE. They were here on a Sunday morning. Jessica, the service tech knew exactly
what to do, the fix took minutes to accomplish.
One more great experience...Robby showed up on time to replace the humidifier solenoid. Back up and running in no time.
Great experience with Pronto Heating and Air Conditioning. Andrew arrived within the expected timeframe and was professional and knowledgeable in getting my issue resolved. I will use Pronto again for future needs.
Pronto provided exceptional service! Logan is very knowledgeable and professional! I only use Pronto for my HVAC needs.
Had a great sales meeting with Kurt and he provided a lot of great education and took the time to answer my questions.
Jesse was knowledgeable, curteous and efficent...Great job!!!
Kurt and Mike were very pleasant, informative, and helpful!
Very fast service, called them and within an hour they arrived. Answered any questions I had. Fast service, not only in showing up but also fixing my problem I called for.
Got a new furnace and AC unit; install done by Darran and Andres. Friendly and professional! They did a wonderful job installing (and cleaning up afterwards). Would recommend Pronto without hesitation!
Very friendly and courteous technician. Always very happy with the service from Pronto.
Quick service and new part had our AC running again within an hour.
Robby did an awesome job ! I highly recommend Pronto Heating
Knows his stuff! Reasonable recommendations. Very nice person. Thanks for sending him out.
Everyone I spoke with at Pronto was so helpful! Our tech Jessica arrived close to the beginning of our service window and did a great job of explaining how she investigated, tuned up, and solved our furnace issue. I wouldn't hesitate to recommend them. They were at our door within three hours of my calling (during normal business hours), and the price was very affordable.
When my ac stopped working properly I called Pronto. The service person
arrived in the slotted time and quickly diagnosed and fixed ac. He was personable,
professional and neat. He explained what the problem was and gave me some
pointers on ac maintenance. I was happy with the service Pronto provided.
Great job Darran. Thanks for answering all our questions and giving us a tour through the new system. You did an excellent job.
Haso did a great job. He went the extra mile to make everything go smoothly. Very professional!
Arrived at a timely basis.
Asked us about use and concerns with furnace.
Performed analysis.
Shared options on what some concerns were and made suggestion on how to address.
Got the parts needs and implemented professionally.
Gave some recommendations about future considerations and maintenance.
Very happy with Jesse. Pleasant and knowledgeable.
Robbie and Shelby are the best! Very timely, professional and friendly and helped me when my furnace was out. Thank you both for your help.
Jesse gave me great service and was totally professional. Thanks.
Peter was very helpful and went above and beyond when fixing our A/C! Thank you!!
Robby was great! Went right to work and solved the problem. Was very helpful & friendly
Jessica came out to double check work done by previous tech. She was prompt, personable, and positive despite the oppressive heat outside. Finished rechecking everything and making sure the AC would stay running. Five stars for Jessica I would have her again.
I was so happy they could come out first thing Monday morning and replace the unit before the end of the day. There was no upselling or trying to talk me into a lifelong service plan, just took care of the issue promptly and with minimal disruption to my day.
Chris from Pronto was awesome! He help to resolve all the issues I had with my system, educated me about what I had, how to maintain the system and general knowledge.
He also was kind enough to explain general costs and ideas for upgrading my system to something that would be better and more efficient for my needs. I recommend Pronto.
Got a quote from these guys. The people on the phone and in person are extremely nice and polite.
However quote was high (30-50% comparatively to other similarly licensed/bonded/insured business with similar warranty). They would not itemize the quote (labor, parts, permits, other) which is not a transparent practice.
They didn't measure duct work and didn't go around the house to count windows, doors, etc .. which means they did not do a proper load calculation for the house and properly dimension the replacement unit which will shorten the unit life if over/under dimensioned.
I'm not paying a high premium for sub-par design and professionalism.
Again, very nice people, just not the high end/high quality HVAC they claim to be.
We very rarely have any issues with our furnace from Pronto but anytime you do, they are able to get you on their service schedule very quickly at YOUR convenience not theirs. They always show up on time and take care of everything. Dan was awesome as always! I highly recommend Pronto.
Jeff a great job today. Knowledgeable technician! Always a good experience with Pronto!
Mike from Pronto estimated a furnace and A/C replacement. He checked in prior to arriving and was right on time! He spent an hour with us explaining the system we currently had and the new systems available. Then gave us a very good price. Thanks!
Jeff was on time, very personable, very competent, and a stand-out as a service person. We hope to see him again!
Tech arrived within 2 hours of my phone call and promptly fixed the issue.
Didn't think twice when there was a problem with my furnace, called Pronto right away. They were at my house 45 minutes later!
Kevin came out right on time and started work immediately. He was very nice and did an excellent job. He answered all of the questions that I had. He was very neat in his work. You couldn't even tell that he did all this work inside and outside of my home. All the people I dealt with from start to finish were great. I would highly recommend pronto.
Jason s wonderful went above and beyond the call of duty!!!!!
Started off pretty rough, called to say I wasn't happy. Scott got right on it, sent Chris out and no charge and he did a FABULOUS job . I say the sign of a great company is when things start out badly and they actually turn it from a one star review to 5plus! Kudos
Robby gave us excellent service on our furnace and ac repairs.I will always call pronto if we have any other problem.
Robby arrived on time, diagnosed the problem, and quickly replaced the broken part.
I would give them a zero star rating if possible. Customer service is terrible. The quotes they give are worthless. The wanted more money for a job that was slready bid and then cancelled the job. Such a waste of time. Save your time and money for a heating contractor that stands by their written quotes. Now its weeks at the soonest before we can get another contractor to do the work. I am a home inspector and will never recommend this company to any of my clients!
Brian can out quickly and took care of our needs. Showed us how to adjust our thermostat and was extremely professional and courteous.
Kevin was very thorough, professional, and walked me through every step. He did a great job!
Had a furnace tune up done. Ben was fast, thorough and polite and didn t try to pressure me into buying a new furnace even though mine is super old. Thanks.
Just had Chris out this morning to do a furnace check up. Did a great job and explained everything I wanted to know. Would have him out in a heartbeat again.
Jessica came today to find out what was wrong with our AC unit - she was on time, pleasant and knowledgeable. She solved our problem for now and explained what our options are for the future. She even set me up with our next appointment because we need a new AC unit. Great job!
Showed up on time -- did a through job of preventative maintenance, including replacing all filters and other minor items -- explained to us current status and potential issues with a 12-years old furnace. All-in-all and first rate job and we signed up for continuing service in 2019.
I was very happy that Pronto was able to come out right away when my AC died. It died suddenly at night and I was able to use their online appointment form that night. I received a call back at 7am.
Andrew came out and found the issue and had it fixed within the hour. He tested the system and made sure everything worked before he left.
Travis did a great job with the plumbing work we needed.
Everything was done in a timely manner.
Pronto communicated at every point of the job so I knew exactly when he was coming.
Definitely highly recommended.
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