Everyone at your company has always been so professional and very thorough. Eric was out to give the furnace a tune-up and also had a look at my 2nd older furnace as it's nearing 15 yrs old. He gave me advice for what to expect and I have peace of mind that all is in good working order. Thanks for your service!
I have used Pronto for a tune up of my old furnace and to install a new furnace/AC. Great experience overall. They were very timely in their scheduling and responses, and extremely easy to work with in installing my new equipment. Logan serviced my old furnace and was great about walking me through his findings and recommendations. Jack took his time in assessing and sizing my house for new equipment, as well as making sure I understood my options. I never felt pressured to make one decision or another which I really appreciated. On the day of install, Jim and his team went above and beyond in making sure I had everything I needed and understood how my new equipment worked. I trusted these guys throughout and would definitely recommend them. Thanks Pronto!
Haso was great! Installed the furnace quickly and did a great job!
Keith was friendly, knowledgeable, and answered all of my questions!
Chris has been here before. The main reason I go to Pronto for service is the wonderful people that work for you! Always professional, always friendly, always patient, ALWAYS fixing what's wrong!!
Best professional services organization I ve ever encountered in any field.
My AC went out late Friday evening and by 930 am Saturday it was fixed. The technician was very professional, friendly, and knowledgeable. I will definitely be using this company again for any future needs.
Logan is real a rockstar, he was very professional and knowledgeable about my furnace situation. He explained everything thoroughly and answered all of my questions. If you need pronto service get on the phone and call Pronto heating and cooling, Pronto!
The Pronto team was fantastic, courteous, and even great in preparing our home to have men and equipment going in and out all day while installing our furnace and air-conditioner.
We had a little glitch the day after instillation,; we called and Sam came out to our home and fixed the problem "Pronto" no pun intended. He was very helpful in furthering our education in learning more about the new technical equipment.
We are very pleased with our new equipment making our home function like a well oiled machine.
Thank you for everything; we have been purchasing furnaces and air-conditioners from (Segwick )and Pronto for many years and have never been disappointed.
Mike and Nancy Hoaglund
If there was a lower star i would give them. I called them over the winter months for a heat pump diagnostic. The technician showed up at the door and informed me that they don't service heat pumps. I argued that Pronto should have informed me over the phone that heat pumps can't be serviced when its lower than 60 degrees. He forced me to pay $145 trip charge after calling his manager. I called Pronto customer service and the lady was extremely rude and loud over the phone. She kept on repeating that the technician did what he was supposed to do which was diagnose the issue. Basically he driving all the way to inform me that they can't service heat pumps when it's 40 degrees outside. Long story short i threatened to dispute my credit card charge and she responded in an extremely rude and racist way that she will refund the trip charge and moving forward they won't work with me and basically blacklist me.
Horrible experience! I will make sure that everybody i know never call pronto for any of their needs. There are much customer friendly companies out there. I'm never calling Pronto again!
Edit: The response from the owner is absolutely wrong. I did not refuse payment and can show proof on my credit card. The equipment is not broken and everything is working fine. An hour was not spent on diagnostics because heat pumps cannot be diagnosed or even serviced in winter. They should have never came out.
Stay away from Pronto to avoid getting scammed
Tech was professional, efficient, and clearly knew his job very well. We had an air conditioning problem that was diagnosed and repaired in less than an hour. Pronto is always my go-to for HVAC problems. I highly recommend Pronto.
Jack was more than helpful. His extensive experience and knowledge made the appointment quick, to the point, the price was fair, and he reworked the schedule to fit me in immediately. I have nothing but good things to say.
Our first experience with Pronto and it was excellent! From the friendly rep who helped get us on the schedule, to the same-day service, to our professional technician. Chris was superior. He was friendly, courteous and so helpful. He carefully explained everything he did along with some tips for what we can do in the future to help maintain our furnace system. I am impressed and very pleased. Pronto will definitely be a provider we look to again!
Robby did a great job, prompt and efficient, had to drive to another town on icy roads to get replacement part and STILL had the repair completed in under 2 hours. We have heat!!
On time, friendly and informative. Took time to explain work being performed. Ensured I fully understood all options before proceeding.
Mike Rogers was extremely helpful and courteous. He was able to do a full review and go over options that best met my needs. He also did this while observation of proper social distancing. Highly recommend him and his teammates.
Pronto has always been my go-to guys. They installed the furnace in a previously-owned home and we were So Satisfied that we continue to use them in our new town home. Thanks again for extremely good service, arriving on time and for your excellent work. Robbie is so personable and so nice. It's no wonder people probably want him to be their service person.
Jesse did a great job! Very courteous and on time!
Awesome experience! My heater went out on the coldest night and they were the only ones who answered. Now I'll stick with Pronto for all my needs! They came out quickly and were very friendly and professional. Jesse was awesome!
We thought our water heater had died and Pronto technician Haso was out at 10 AM the next day to replace it. He checked our breaker box and discovered the breaker had been accidentally turned off. We really appreciate the prompt service, and particularly that he identifed the real problem and was able to eliminate the need to replace the water heater. Pronto will definitely be our first call in the future. Thank you again!
Cary and Yvonne Schmidt
Burnsville, MN.
Peter was great. He provided a thorough explanation of what needed to be done to fix the furnace.
I love Pronto! They are extremely customer service driven and always do a terrific job! Blaine went above and beyond! Highly recommend!
Persistent spam after calling for quote.
I made the mistake of calling Pronto for furnace repair 9pm one night when my furnace had issues but as they were way more expensive than their competition, so I ended the call without scheduling service with them. That s fine, no big deal.
However, the next morning at 8am I get an unsolicited call from then asking if I ended up scheduling with someone else, which I responded with an curt yes and said good bye.
Over the next three weeks I would receive another two more unsolicited phone calls (finally had to ask to never call me again) and 2 emails despite my issue been resolved immediately by a different company. I should ve known not to give them all my information for a quote...
I had two different people from Dean's Professional Services come to my house, diagnose my AC problem and tell me there was nothing wrong with my system. Jessica came over from Pronto and within 20 minutes had identified the problem. She was great and really knew her stuff with the Mitsubishi mini-split system I have. Thank you Jessica and the team at Pronto. David G Chanhassan
My Pronto Heating & Air Conditioning service tech, Logan, was very professional!! He arrived at the exact time quoted and proficiently fixed the furnace issue I was experiencing! His honest and concise explanation put me at ease. I am SUPER happy I called Pronto Heating & Air Conditioning and will now consider them my go to repair service! It s such a great feeling to work with a company that you can trust!! GREAT JOB Pronto Heating & Air Conditioning!! Thank you!
Robby did a great job! He showed up within the 2 hour window and repaired to issue very timely. Would definitely recommend and use Pronto again!
The team was outstanding!! All the way thru estimates to install!! I would highly recommend Pronto heating and air!!! Great company!!!
Early arrival, explained everything, very professional, stayed until the end even through some complications. My house is cool and comfortable. Have replaced everything so far with Pronto so I hopefully won't have to see them again. Thank you guys though!
Pronto's response was fast, Jessica was knowledgeable about my options and friendly without being pushy. Would use Pronto again.
Trustworthy company and thorough technicians! Also, great customer service and long working/phone hours.
Great job! Came the same day, gave great information and already scheduled follow up appointment. Very reasonable.
Pronto provided great service from the repair / maintenance process, sales process and installation of our new unit. Everyone we worked with was helpful and courteous and made sure to take the time so that we completely understood all aspects of the process. I would highly recommend Pronto to anyone that HVAC maintenance / repair needs or is looking purchase a new unit.
Pronto did an amazing job installing a new heating and cooling system in my home. They performed excellent quality work at a very reasonable price. I would highly recommend them for any type of HVAC work.
Service tech (Jeff) continued Pronto's good delivery of service, with quick diagnosis of refrigerant leak and options going forward.
From the first call for a busted furnace to the replacement of the furnace and A/C (30 years old so I thought I'd get ahead of that one) to the testing done for the rebates Pronto was first class all the way. Their communication is impressive always alerting you of upcoming appointments and when they're on the way. Highly recommend Pronto for your heating and cooling needs.
One stop shop, was quick, effecient, and honest. Gave me many options to choose from to replace my furnance, didnt try to sway my choice, excellent business man
Pronto has surpassed my expectations in terms of service, technical knowledge and value. I love that they're a local company as opposed to a national chain, and their attentive and prompt responses to all my inquiries keep me coming back!
Chris came in, I explained, he commented... nailed it!!! Thanks for your help
Jesse was professional, knowledgeable & kind. Pronto came within an hour on a Saturday evening and reassured me that my home was safe. Problem was assessed & fixed quickly.
I will use Pronto for all future heating/ cooling problems & recommend them to friends.
Travis did a great job. Mask and gloves from the start.
Excellent service, pleasant, efficient, and highly skilled in his work
Great service from a good company and a very knowledgeable tec. Eric did the whole repair in short time, very professionally. The repair was done on a Sunday within a couple of hours of my call for help.
I'm really glad I had or system installed by Pronto.
From the service call to my installation of my new furnace, it has been a smooth and easy process. Highly recommend this company for any to all HVAC services.
Thanks for your assistance Peter, much appreciated! I wasn't here to check in... I was occupied at an appointment, I had my neighbor sit in and he mentioned that you checked things out and everything apparently looked good. I appreciate the assistance, have a good day.
Great service--came out the same day I called. Explained the pricing structure on the phone and the friendly service man stuck to it. He was quick, straightforward and honest. Our ac system is pretty old and we wondered if it's inadequate for our house size. He could have said it was and attempted to sell me a larger one but didn't. He also provided some suggestions for how to keep our house cool. I was satisfied.
Arrived early in the service window. Polite and clean service
Great service. Explained the problem simply and fixed on first visit.
Eric was great and very helpful! Definitely would recommend him and Pronto for any furnace needs you may have!
I had a great experience with Pronto. They came out and serviced my air conditioner. They were timely and the cost for the service, I felt, was a great value. Matt was my technician and he couldn't have been more personable and competent. I will use them again.
Today my service rep was Eric. Got here timely, was informative, answered.all my questions, very polite. Cleaned and fixed what my furnace needed. I have heat again...YEA!
Eric also signed me up for their yearly plan, so I can avoid issues like today. Love all their reps.
Just had a maintenance visit for our furnace. Knowledgeable, helpful and informative. And didn t try to sell me something we don t need like has happened with other vendors. Very satisfied!
Our experiences with Pronto are always excellent and today was no exception. Dan was on-time, respectful of our home, and thorough in his work. Couldn t ask for more!
Chris was very knowledgeable and offered me the best options so I felt informed in my decision.
Travis was great, as usual.
He explained what problems we were experiencing
And what we could possibly do to solve our issues.
He is ordering some additional parts that may fix our
Problem of keeping the pilot lit.
We are hoping this next fix will solve our Problem with
Keeping our water heater running.
Very pleased with Pronto's fast and courteous service.
We were definitely in a bind with no hot water.
Thank you,
The Fosters
Jessica was great!
Thanks again for your quick and polite service.
9/6/19.
Eric was GREAT! Pronto continues to impress with their dedicated staff. Today they again went out of their way to keep things rolling smoothly in my house hold.
Brian was professional and friendly. Obviously I am not thrilled about replacing my furnace however Brian let me know my options and wasn't pushy.
Great job and quick. Very professional, neat and clean.
Very professional and extremely knowledgeable about these systems. Very satisfied and highly recommended!
Able to get same day appt. Friendly techs, wearbooties on boots to kep floor clean, quickly diagnosed and fixed my AC.
We have been a Pronto customer for 10+ year . They have provided outstanding service everytime.
Prompt, friendly competent. People actually return phone calls right away.
Kevin and his team (Ryan and Andre) did a wonderful job with the installation of our new furnace and A/C units. They arrived promptly and explained/confirmed what would be done. Everything was completed on time and then reviewed with us. The house was left as clean as when they entered. Everyone was very personable and easy to work with. Highly recommended.
Everything was explained. Suggestins received. Friendly. Professional .
Great experience. Haso did a great job. Will always use pronto and highly recommend.
Jesse has been to our house many times and today I couldn t be there and trusted him to be there. He called from my living room. He s the best!
We have an older house which we have lived in for 25 years and as you might imagine the mechanicals need to be maintained and replaced through the years. Over the last several years we have used Pronto exclusively to replace and maintain the furnace, HVAC and water heater. Each and every time they have arrived when they said they would. The techs have been both skilled and pleasant . The job has been completed
in a timely manner and the area left cleaner & more orderly than when they arrived. We have always been pleased will Pronto and the service they provide. We will continue to use them for our service needs and as a result highly recommend them.
Pronto came out on a Sunday within a few hours of my call. They diagnosed and repaired my furnace quickly. Thanks Pronto.
Our repair person, Jessica, was absolutely wonderful. She was helpful and talked us through the whole repair. You gained a long-time customer through her work alone.
Newly installed garage heater defective. After barely 2 months use the heater is stuck on. Came home to a garage in excess of 90 degrees. On call person acknowledged that it was just put in and stated she wasn't sure if it would be covered by warranty and asked me to make a decision if I wanted a repairman or the warranty specialist to follow up. Wow, talk about not standing behind your work! Hoping the follow up is better than the on call. Also hoping your heater doesn't burn my house down.
Job was completed quickly and thoroughly and at a fair price.
I was very satisfied with, Ben, the technician! He was prompt, answered my questions and I felt very confident in his work.
Ben did a great job. Found out what was wrong with my AC and fixed it promptly.
As usual, Travis did an amazing job! Pronto has done work for us many times over the last few years, and we have always been happy with their level of service
Our furnace died last July on a hot, sticky Saturday. After doing some online research into what brand we wanted for replacement, we were thrilled to get a Pronto Sales Rep out that day, at 5 pm. Have been quite happy with the furnace all winter... however this summer, the fan, when running to circulate air (when A/C condensing unit was NOT running), seemed to be barely moving the air. Upstairs rooms seemed to be stuffy as a result. That s when we decided to call Pronto. They were able to get out the next day, and adjust the fan speed to our satisfaction. Print and pleasant experience
We purchased a new furnace from Pronto in October 1st. One of the things the sales person stressed was a three different rebates we would receive. He stressed that Pronto takes care of filing the rebates and so it s quick and easy. We are still waiting on $1000.00, my wife called them over a month ago and was told oops they didn t file the rebates. So after three weeks of no rebate or call back from Pronto my wife called again. They said oops the rebates were not filed, but they would put a rush on it . I called and spoke with Maria (the office representative my wife spoke with) to discuss the problem. She said the sales representative was no longer employed and they didn t show my wife s initial call. I said that shouldn t be our problem. Maria said she was going to talk to the service manager to see if they could refund us directly. Maria or the service manager were to call me back by the of the day. Surprise neither of them called, an Email was sent to my wife saying they sent the refund paperwork and asked Bryant to put a rush on it..I m sorry but to have a customer wait three months to get $1000.00 is ridiculous. I emailed back asking why Maria didn t call or respond to my initial call. I also let her know I thought they should refund us and we can give the rebate refund when we got them. Another Email that basically said like it or lump it. It s been a day and still no call. Wishing I had gone with Lasalle Heating and Air Conditioning. Horrible customer service. This is my first review I ve ever posted anywhere. Be wary of promises this company makes.
Peter was prompt, professional, and respectful of us and the current COVID-19 situation. Choosing Pronto years ago for out heat and air systems was a smart choice and we plan to stick with them!!!
This company is so great, so human and top of the line at the same time. They are able to communicate the status of the problem, and all
the options clearly. Nobody trying to up sell or scare you. The diagnostician was really good; he talked me through the choices, and set up zero percent financing payments on the spot. The job was scheduled and completed 4 days later. Andres rocked it out. There is nothing like feeling as though you ve put yourself (and your money investment) in thoroughly capable and honest hands.
Heating & AC tune up from Pronto well worth it. Thorough check on the system and I learned a bit about filters and furnace settings. Andrew from Pronto did a great job.
Rainy morning.... Chris, Haso, and Ryan arrived before 7:30am. Immediately, floor coverings were spread to basement door. We paused for introductions, and then they got right to work. My husband and I worked in the dining room while they removed our old furnace, prepared the space, and installed the new. After a lunch break, Chris educated us on the slick new wifi thermostat. After making some final adjustments and cleaning up, Chris showed us the new system and how to change filters, etc. By 2pm, done. Pleased with speed, competence of techs, and friendly service. (May add on to this after using the system, Bryant 987M, for awhile.)
Had a maintenance tune-up done and the technician was very helpful and detailed. Explained everything that was completed afterwards.
Meeting Mike Rogers was a pleasure. He was very diligent. We recently had water damage to our house. Mike listened and he understood our needs. He clearly communicated Pronto s solutions to our problems. We worked out a service agreement. Meeting Mike was an all around great experience.
Mike and his crew did a excellent job. This was a very hard install. They worked really hard to get the job done right we are very happy with the work they did.
We have used Pronto for many of our Heating and Cooling needs. They are always prompt, friendly, and knowledgeable.
Arrived on time, explained the warranty issue and resolved the problem.
Jessica from Pronto was ontime and fast with the job.
Great experience! Got same-day service for my broken AC. Technician diagnosed the broken part and had a replacement on the truck. He fixed it quickly and gave some info on what to look for as my AC unit ages. Awesome job! Would totally hire them again!
I hired pronto to handle all the plumbing as I gutted renovated 5 bathrooms and 4 kitchens. They handle all the plumbing install. Ran all new water lines, new gas lines and installed all new fixtures. I worked mainly with Travis, the master plumber. He was fantastic.
I highly recommend Pronto for your plumbing and any gas lines that you need.
Robbie was excellent. Very thorough and great with his explanations. I would definitely use him again.
As always Pronto beats expectations. Keith was quick and professional - got my house cooled down and solved for a zone heating and cooling issue. Happy wife, happy life - Thanks Keith!
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