I needed my chimney liner replaced. The Pronto te...

I needed my chimney liner replaced. The Pronto team was nothing short of fantastic to work with. Other companies theorized that the liner assembly was made of asbestos and needed an abatement team/company come out to remove it before any of those companies would do the install. Needless to say, this had the potential to be very expensive and these other companies did not offer to come out to take a look at it first hand, but made guesses from behind a phone.

Thankfully I did more due diligence and called Pronto. I initially talked to Jason and explained to him how my chimney liner was deteriorated badly near the top. Jason immediately said 'I'm not so sure that has asbestos and I want to have one of my guys come out to take a look at it.' He gave me the option of having someone come out at 7am the next morning. Shawn came out first thing at 7am the next morning and confirmed that the liner was NOT made of asbestos (NOTE: Shawn had to come from the southern suburbs to the northern suburbs and then go back south for the remainder of his work day, and did this without asking for a fee!). Shawn was very personal and explained everything to me. Shawn said that he would get with Jason to schedule the work the next business day. When Jason called me shortly thereafter, I mentioned to Jason that I had an outgoing flight the next day so Jason scheduled the work to be done the as early as possible the next business day.

John the tech and his partner came out to our house to remove the old chimney liner the next business day. John was extremely personal and again explained everything. John comes from Texas and he was very respectful in his communication to both my wife and I. They removed a section of the liner within the time that Shawn had estimated and presented me with an invoice that was identical to what Shawn had quoted me. These guys saved me $100's and were as personal to interface with as they were technically competent. It's never fun to shell out chunks of money unexpectedly when your house or property needs repair, but the guys at Pronto made the experience as pleasant as it is ever going to be. Needless to say, I would highly recommend them to anyone.