Brian was really very knowledgeable about our old ...

Brian was really very knowledgeable about our old furnace and explained everything simply so we could make a decision whether or not to get a new furnace.

Day 2 of our process of replacing a 32 year old furnace...going, going, replace before It dies in the middle of a Minnesnowta winter, likewise our 15 year old water heater that has just sprung a leak, going, going...replace that as fast as possible before it really pops! And...during that Minnesnowta frigid winter! Pronto to our rescue! Kurt laid out our options and was attentive and didn t pressure us to buy a particular model. What he did was listen to our story and asked good questions, gave us the solutions that Pronto could handle. No one wants to buy furnaces or water heaters but no one wants to deal with the aftermath of not replacing them in a timely manner. Between day one and our sales meeting with Kurt I d done my due diligence and researched the Bryant options so when we sat down to talk I was prepared. Kurt s presentation was easy to understand and addressed our particular heating and cooling issues based on our home. We felt that we d been given the tools/information to make a sound decision. We also felt that Kurt/Pronto respected us as valued customers, that s really important to us.

Day three...7 am ... the new furnace and new hot water heater show up...right on time. A short time later...Blaine and Jim are on scene to work magic, transforming a potential disaster into a work of art. Two real craftsmen creating a comfortable home environment. I could go on but...the work speaks for itself. By 3:30 both the water heater and the furnace are up and running...so quietly that you can barely hear the furnace even standing next to it.

Thank you everyone at Pronto who had a hand in getting us up and running in half a day.

We subsequently had an issue with our new water heater...here s the reason we do business with Pronto...SERVICE. They were here on a Sunday morning. Jessica, the service tech knew exactly
what to do, the fix took minutes to accomplish.

One more great experience...Robby showed up on time to replace the humidifier solenoid. Back up and running in no time.