Both of my HVAC units broke down at the same time ...

Both of my HVAC units broke down at the same time on a very hot day. We have a contract with Croppmetcalfe and called them for service. They arranged to come the next day. The technician used all Covid precautions wearing a mask the entire time. He diagnosed the problems immediately. A part had to be ordered. We paid up front $1500 and he said he would try to get the part that day. Within a half hour the parts department called and said they had found the part and the would send a technician by the end of the day. We were so excited because it was 90 degrees in our upstairs. A few hours later they called and said that the 10 year warranty was still good on our unit and that would cover the part and we would only have to pay for labor. They could have just kept the $1500 and we would have never known the difference. Instead we paid less than $500 instead of $1500. The part arrived at 3 pm and the technician came at 6 pm. He installed the part and by 7 pm our upstairs was starting to cool off. Last night we slept in our beds with cool comfort. I could not be more pleased with the honest, efficient, timely and professional service provided by Croppmetcalfe and our competent and professional technician Avile. He and they deserve a 5 star rating.