During 7 years of managing various property types ...

During 7 years of managing various property types on a global level I've never ran into such an overpriced company that doesn't believe in facts. All I did was call for a filter change & preventative maintenance, I get an invoice for about $500 and no filters were changed, instead the invoice states I called for "no cooling", which is 100% false. Days pass by of me reaching out multiple times to dispute and I finally just request the cost to complete my goal of replacing filters, $525 to change filters...lol. Now I'm looking at a total job of about $1,025 to reach my initial goal. They tell me their costs are industry standard for the local area, yet two other companies I called on yelp quoted me $200, and $300 for the upgraded MERV-13 filters that people want due to Covid-19, yet the tech didn't even talk about those or seem to know what they are from CroppMetcalfe, my quote was for standard filters for $525 and I'm getting the job done for $300. Service manager said he's done this for 19 years and can't believe the costs I told him, yet I facilitate this work on a global level and the average is literally $150-$250 in most cases. Our landlord and neighboring tenants now know about his company and they will not be used.